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Top Rated Email Tracking Software with Contact Management in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Contact management organizes and segments contact lists, tracks engagement, and personalizes communication. It allows easy import, export, and updating of contact information, facilitating targeted marketing efforts and efficient email tracking. Our reviewers in email tracking software rated this feature as important.

5 Best Email Tracking Software with Contact Management

Product
User rating
Starting price
EngageBay CRM logo
4.7
(906)
14.99
per user/per month
visit website
Constant Contact logo
4.3
(2.9K)
12
usage based/per month
visit website
Freshsales logo
4.5
(621)
11
per user/per month
learn more
MailerLite logo
4.7
(2.2K)
10
per user/per month
learn more
Mailchimp logo
4.5
(17.5K)
13
flat rate/per month
learn more

See other top Email Tracking products with contact management

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Email Tracking software category. They also needed to have sufficient reviews about contact management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for contact management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

EngageBay CRM logo

EngageBay CRM

Reviews Sentiment
 
 
 
1-2(6)
3-4(268)
5(632)
Key Features
Engagement Tracking4.5
Email Distribution

User insights about the contact management feature

Reviewers indicate EngageBay CRM's contact management is easy to use and highly customizable. They find it helpful for managing large volumes of data, tracking interactions, and creating follow-ups. Users appreciate the 360-degree contact view and integration with other plugins. They report that it simplifies the organization of contacts with tags, lists, and automated processes.

See related user reviews

“It's the core of any CRM. Being highly customizable and the ability to manage tag is critical to customizing campaigns and understanding aspects of the contact.”
SP

Sanjay P.

Chief of Marketing & Product Strategy

“Contact management gives us the ability to create follow ups and stay in touch with leads who open and respond to our email campaigns”
AK

Amir K.

Owner

Starting price
14.99per user /
per month
visit website
Pros and Cons based on 906 verified reviews

Ideal for small businesses

Integrated marketing and sales

Effective lead generation

Limited reporting capabilities

Email management limitations

See pros and cons details
Constant Contact logo

Constant Contact

Reviews Sentiment
 
 
 
1-2(84)
3-4(1,293)
5(1,523)
Key Features
Engagement Tracking4.5
Email Distribution4.6

User insights about the contact management feature

Users report that Constant Contact's contact management is straightforward and integrates well with other software. They appreciate the ease of adding, updating, and segmenting contacts. Reviewers note the importance of managing duplicates and bouncebacks, though some find the process time-consuming. They value the ability to import/export contacts and the detailed tracking of interactions.

See related user reviews

“Constant Contact offers tools for managing contacts and allows users to import and export contacts from other services. This helps users keep their contact lists up to date and organized.”
DN

Debbie N.

Manager

“Constant Contact enables me to keep all information in a single location and is easy to edit. The program doesn't only store name and email, but also phone number and address.”
KD

Kaen D.

Administrative Assistant

Starting price
12usage based /
per month
visit website
Pros and Cons based on 2,900 verified reviews

Effective client management

Easy newsletter creation

Comprehensive email marketing

Efficient communication messaging

Versatile email campaigns

Email handling issues

Text formatting challenges

Subscription management limitations

Frequent issue management

High costs for features

See pros and cons details
Freshsales logo
Reviews Sentiment
 
 
 
1-2(23)
3-4(196)
5(402)
Key Features
Engagement Tracking
Email Distribution3.5

User insights about the contact management feature

Reviewers appreciate Freshsales' contact management for its ease of use and comprehensive capabilities. They highlight the ability to edit, search, and create contacts quickly, manage duplicates, and track interactions. Users value the customizable fields and integration with bulk emails and sequences, though some mention the need for improvements in views and WhatsApp integration.

See related user reviews

“Contact management is an integral part of a salesperson. Here, it's very easy to manage your contacts and you can customize it further too. You can maintain highly extensive data throughout the software according to your preferences for an account or a lead and further manage them seamlessly. You can update the stages, add members to your team on a particular contact and so on. ”
NV

Nikhil V.

Business Development Manager

“This feature helped us immensely in keeping track of any duplicate contacts that multiple employees would be working on, again saving a lot of time and workforce in optimizing the flow by directing the crew to engage more clients.”
MD

Melvin D.

Business Development Specialist

Starting price
11per user /
per month
learn more
Pros and Cons based on 621 verified reviews

Extensive customization options

User-friendly learning curve

Effective sales pipeline management

Issues with billing and support

Frequent software bugs

See pros and cons details
MailerLite logo
Reviews Sentiment
 
 
 
1-2(42)
3-4(444)
5(1,768)
Key Features
Engagement Tracking4.5
Email Distribution4.8

User insights about the contact management feature

Users find MailerLite's contact management efficient and user-friendly. They appreciate the ease of importing contacts, segmenting lists, and tracking interactions. Reviewers highlight the ability to add detailed information and notes to contacts. They mention some challenges with adding new contacts to segments but value the overall organization and security provided.
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“My favorite thing about Mailerlite is that the people who are designing this platform and its functionality are doing so with the end user in mind. The very simple tutorials help to understand the different aspects of Contact management. From list maintenance to the importance of list hygiene, it's all there. ”
RR

Rob R.

VP of Happyness

“I can easily import all of my email contacts into MailerLite and organize my subscribers more efficiently.”
Verified reviewer profile picture

JAZE P.

Systems Administrator

Starting price
10per user /
per month
learn more
Pros and Cons based on 2,254 verified reviews
Verified reviewer profile picture

Supports small business growth

Responsive customer support

Effective live chat support

Comprehensive email marketing

Intuitive drag-and-drop editor

Challenging account management

Complicated version upgrades

Website management difficulties

Limited form editor functionality

See pros and cons details
Mailchimp logo
Reviews Sentiment
 
 
 
1-2(275)
3-4(6,988)
5(10,285)
Key Features
Engagement Tracking4.5
Email Distribution4.6

User insights about the contact management feature

Reviewers highlight Mailchimp's contact management as user-friendly and efficient for organizing and segmenting contacts. They appreciate the ease of adding, updating, and tagging contacts, as well as the integration with other platforms. Users mention some challenges with bulk imports and segmentation but value the detailed tracking and compliance with regulations.
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“I like the fact that mailchimp indicates which contact is more or less engaged, so one can create a new segment for their own campaigns. Also, is possible to add one or more tag to one or more contacts, and use these tags to manage the lists. Is easy to edit contacts information and add new fields to use in our dynamics email content.”
Verified reviewer profile picture

Monica M.

Dott.ssa

“By eliminating duplication and preventing you from emailing those who aren't interested, the contact management features in MailChimp offer the ability to create a precisely targeted audience for your emails and result in higher interest.”
Verified reviewer profile picture

Dustin S.

Superintendent of Information Technology

Starting price
13flat rate /
per month
learn more
Pros and Cons based on 17,548 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient client communication

Comprehensive email marketing

Streamlined newsletter creation

Effective email blasting

Support for small business growth

Issues with spam filtering

Restrictive usage limits

Challenges with issue management

Expensive for small businesses

Limited design customization

See pros and cons details

Other Top Rated Email Tracking Software with Contact Management in 2026

SendGrid logo

SendGrid

Delivers reliable email at scale for businesses

visit website
SendGrid is a solution that provides a cloud-based email infrastructure to help relieve businesses of the cost and complexity of maintaining custom email systems. It provides email delivery, scalability and real-time analytics along with APIs. The platform also offers SMTP service, email validation, deliverability insights, and dynamic templates, while supporting multiple programming languages including Node.js, Python, and Java.

Read more about SendGrid

Users also considered
Pinpointe logo

Pinpointe

Advanced-feature email marketing for less

visit website
Pinpointe is the go-to email service provider for businesses that have outgrown their current email platform. If you're ready for more advanced features and service, Pinpointe is the right choice.

Read more about Pinpointe

Users also considered
Visual Visitor logo

Visual Visitor

Lead generation and anonymous visitor identification tool

visit website
We Make B2B Sales Easier. We Answer:
Who is Shopping?
Who to Contact?
Who is Interested?
Who is Opening My Proposals?
Shorten Your Sales Cycle Today!

Read more about Visual Visitor

Users also considered
Mailchimp logo

Email and SMS marketing automation platform

learn more
Mailchimp is an email and SMS marketing platform that combines artificial intelligence with marketing automation capabilities. The platform features a drag-and-drop builder, content creation tools, and audience management functions to help businesses design and distribute marketing campaigns across multiple channels.

Read more about Mailchimp

Users also considered
MailerLite logo
Category Leaders

Advanced email marketing made easy.

learn more
From newsletters to automated customer journeys—join 700,000 businesses scaling the easy way with MailerLite. 

Read more about MailerLite

Users also considered
Constant Contact logo
Category Leaders

Streamlines marketing to grow loyal audiences

learn more
Constant Contact is a digital and email marketing platform that provides tools for creating, sending, and tracking email campaigns. The platform offers customizable email templates, AI writing assistance, and automation features to help businesses reach audience. Additionally, it includes social media marketing capabilities, SMS marketing, and multi-account solutions for organizations managing multiple locations or teams.

Read more about Constant Contact

Users also considered
Omnisend logo

Drives revenue via automated eCommerce marketing

learn more
Trusted by 150k+ ecommerce businesses, Omnisend’s all-in-one email marketing & SMS tool automates your marketing across the entire customer journey. Build customer relationships & drive sales on autopilot. 1-click integrations with Shopify, BigCommerce, WooCommerce, Wix & more.

Read more about Omnisend

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

learn more
AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Freshsales logo

Sales management solution

learn more
Freshworks CRM Marketing Cloud helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. You can automate conversations with website visitors using AI chatbots, create personalized email campaigns and nurture customers to keep coming back.

Read more about Freshsales

Users also considered
iContact logo
Category Leaders

Email marketing , automation, and landing page software

learn more
iContact's easy-to-use platform provides you with the tools to grow your business anytime, anywhere. To create your iContact Free account, visit iContact.com via the link in our bio. No credit card required!

Read more about iContact

Users also considered
Campaign Monitor by Marigold logo
Category Leaders

Cross-channel marketing made simple and stress-free

learn more
Campaign Monitor by Marigold is the leading provider of professional-grade email marketing and automation software for growing businesses

Read more about Campaign Monitor by Marigold

Users also considered
HubSpot Sales Hub logo
Category Leaders

Freemium email productivity & tracking for sales teams

learn more
HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 FREE email marketing and email tracking CRM. Cloud, mobile, open source. 12 million companies worldwide. Send emails in bulk, see who's open your emails, clicked links and run automation rules based on email triggers.

Read more about Bitrix24

Users also considered
Copper logo
Category Leaders

The CRM designed for Google Workspace

learn more
Copper is a CRM tool that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships.

Read more about Copper

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is more than email tracking. We're a customer operations platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
GetResponse logo

Cloud-based email marketing platform

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An email marketing tool that helps business owners build permission-based mailing lists, maximize conversions with email automation and responsive design and create a landing page. GetResponse features include video email marketing, email-to-speech, and a custom form builder.

Read more about GetResponse

Users also considered
Mailjet logo

Marketing Email, Transactional Email, Transactional SMS

learn more
With GDPR-compliant infrastructure and proven deliverability, Mailjet is the best Email Marketing Software & Email API for Teams. Marketers design, deliver, and automate email newsletter while developers power transactional email via robust API platform.

Read more about Mailjet

Users also considered
Mixmax logo

Email communication & sales productivity application

learn more
Mixmax is an email communication & sales productivity application designed to help businesses convert prospects into customers through Gmail, Google Inbox, Google Calendar, Salesforce & Pipedrive using 1-to-1 communication, personalized email, workflow automation, email tracking, CRM sync, & more

Read more about Mixmax

Users also considered
Agile CRM logo
Category Leaders

Sales and marketing CRM for growing businesses

learn more
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Mailsuite logo
Category Leaders

Email Tracking for Gmail

learn more
MailTrack is a free email tracking solution designed to help users manage their emails across Gmail. View email activity, receive real-time notification on updates within emails and track which emails have been opened with MailTrack.

Read more about Mailsuite

Users also considered
Zoho Campaigns logo
Category Leaders

Simplified email and SMS marketing management software

learn more
Zoho Campaigns is an email and SMS marketing software for small, medium, and large businesses to automate their entire marketing process.

Read more about Zoho Campaigns

Users also considered
Close logo

The all-in-one CRM for fast-growing sales teams.

learn more
Close is the sales CRM built for engagement – a powerful, fast tool designed to help ambitious teams manage leads, build relationships, and close more deals.

Read more about Close

Users also considered
Groove logo

The first sales platform to make sales strategy actionable

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Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle.

Read more about Groove

Users also considered
Acumbamail logo

Cloud-based tool for email and SMS marketing campaigns

learn more
Acumbamail is a complete tool with Email Marketing, SMS campaigns, and landing pages for companies of all kinds to effectively communicate with their customers between channels, expand their business and improve their conversion rates.

Read more about Acumbamail

Users also considered
Selzy logo
Category Leaders

Affordable email marketing software

learn more
Selzy is an intuitive email marketing platform that suits any business needs. It offers a wide range of integrations with your favorite tools, an easy-to-use drag&drop editor, and email templates for any occasion.

Read more about Selzy

Users also considered

Key features for Email Tracking software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Engagement Tracking: Reviewers find engagement tracking crucial for measuring email campaign success, providing insights into open rates, clicks, and subscriber actions. 95% of reviewers rated this feature as important or highly important.
  • Email Distribution: Reviewers value efficient email distribution features for sending personalized and bulk emails, managing subscriber lists, and ensuring deliverability. 94% of reviewers rated this feature as important or highly important.
  • Email Marketing: Users highlight the importance of automation, customizable templates, and analytics in creating effective and engaging email marketing campaigns. 93% of reviewers rated this feature as important or highly important.
  • Email Management: Reviewers emphasize ease of managing multiple email accounts, scheduling, and tracking emails, enhancing organization and efficiency. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users appreciate detailed analytics for tracking email performance, including open rates and clicks, to refine strategies and improve future campaigns. 88% of reviewers rated this feature as important or highly important.