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IVR Software with Automated Responses (2026)

Last updated: April 2026

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37 software options

Zendesk Suite logo

AI powered customer service across all channels

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Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster.

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LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

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Your full-stack Call Center software awaits. LiveAgent is a web-based Help Desk / Call Center / IVR solution which enables the management of support tickets from multiple channels, customer calls, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

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Twilio logo

Build, Scale, and Operate Customized Communication Solutions

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Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

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Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

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Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

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Gladly logo

Cloud-based customer service platform

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Gladly’s built-in IVR routes calls with intelligence and context—no add-ons or integrations required.

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CTM logo
Category Leaders

Conversation analytics for marketing attribution

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CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

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Squaretalk logo

All-in-one contact center platform for sales automation

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Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Connect your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API.

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RingCX logo

AI-powered contact center

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RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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Bird logo

Enterprise cloud communications platform

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Easily build your an IVR menu that interacts with callers, gathers information, and routes calls to the most appropriate people within your team.

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Amazon Connect logo

Scalable Omnichannel Contact Center Solution

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Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

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Plivo logo

API-based Voice and SMS platform for businesses of all sizes

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Plivo is an API-based voice & SMS developer platform & global carrier service provider for businesses of all sizes wishing to leverage cloud communications. Customers can access versatile HTTP APIs for building voice & SMS capabilities into any web or mobile app using any web standard language.

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TalkChief logo

TalkChief: Your Modern Business Phone

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Transform your business communication with TalkChief's advanced Call Flow Builder.

TalkChief understands the importance of delivering a seamless and personalised customer experience. With our state-of-the-art IVR capabilities, you can elevate your telephony system to new heights of efficiency.

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Ada logo

The AI customer service agent platform for enterprise.

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Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

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Infobip logo

Omni-channel customer communication and engagement

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Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

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contactSPACE logo

Intuitive cloud contact center software solution

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contactSPACE is a powerful contact centre solution featuring a powerful self-service IVR module. Deliver seamless outcomes to your customers, providing information, routing calls, and even taking payments, all without the need to speak to an agent.

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Eloquant logo

Cloud Contact Center Customer Experience platform

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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Steam-connect logo

Empowering conversations

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Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company.

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ROUTEE logo

Unified communications & transactional emails

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Routee, powered by AMD Telecom, provides Web and API Communication as a Service solutions, so as to expand and simplify communication capabilities between people, applications, corporations, and technology. Organizations are able to utilize forms of messaging, voice, and verification.

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Verloop logo

Conversational AI Platform for Automated Customer Support

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Verloop.io is a Conversational AI platform that automates customer support, using ML, ASR, and NLP to power AI-driven self-service, real-time agent assistance, and automated quality insights. Supporting 80+ languages across various channels, Verloop.io enables brands to achieve 90%+ query deflection

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Alvaria CX Suite logo

Turn your customer experience into a competitive advantage.

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Gives organizations the tools, choice and control at scale to expand inbound and outbound capabilities with seamless omnichannel interactions, while maintaining full control, privacy and compliance.

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

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Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Enterprise Bot logo

Intelligent Omnichannel Conversations

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AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

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inconnect logo

Make Contact. Do Business.

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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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Drop logo

Cloud-based mobile marketing software for call centers

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Drop is a cloud-based software that provides call centers with tools to send ringless voicemails or messages to customers, improving marketing operations. Sales executives can schedule campaigns, upload audio files for voicemails, and send them to potential leads according to requirements.

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Vozy logo

Voice AI platform for enterprises

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Vozy transforms the way companies interact with customers through voice assistants and conversational AI.

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