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Softphone Software with Communication Management (2026)

Last updated: April 2026

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Key features of Softphone Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Users find the connection reliable and easy to set up, ensuring clear call quality and minimal disruptions. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers appreciate the ability to easily route and transfer calls, facilitating efficient communication within teams. 88% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users value the convenience of accessing the service via mobile apps, allowing remote work and on-the-go connectivity. 85% of reviewers rated this feature as important or highly important.
  • Caller ID: Reviewers highlight the importance of accurate caller ID for identifying callers and improving customer engagement. 83% of reviewers rated this feature as important or highly important.
  • Call Logging: Users find call logging essential for tracking performance, monitoring calls, and integrating with CRM systems. 82% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers benefit from clear call recordings for training, quality assurance, and resolving client issues. 78% of reviewers rated this feature as important or highly important.
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44 software options

LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a help desk software with modern softphone technology. It helps businesses manage inbound and outbound calls with unlimited calling and other softphone features. LiveAgent is a leader in delivering seamless customer experiences.

Start with a 30-Day free trial, no credit card required.

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Ringover logo
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100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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RingEX logo

RingEX - AI meets trusted communications

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Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

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GoTo Connect logo
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The first-ever truly unified voice and video solution.

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GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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Bitrix24 logo

All in one business management workspace

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Bitrix24 #1 FREE softphone, business VoIP system, automatic dialer and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

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3CX logo
Category Leaders

Web & mobile-based (Android, iOS) communications system.

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Handle your calls, check colleagues’ status, answer messages and video call, all from one central location. With the 3CX web client you can do all that and more, whether you are in the office or on the road. With the 3CX web client will all you need is your web browser!

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Aircall logo

AI powered customer communications platform

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Try the best business calling software.
Instant setup, Powerful integrations, and Proven quality. Get a Free 7-Day Trial of Aircall's modern business phone system, today.

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CloudTalk logo
Category Leaders

Cloud-based call center software for sales and support teams

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CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for scaling companies. Try a FREE 14-day trial.

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CTM logo
Category Leaders

Conversation analytics for marketing attribution

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CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

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Squaretalk logo
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All-in-one contact center platform for sales automation

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Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

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Acefone logo
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VoIP Phone Service trusted by modern businesses

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Ace your business communications and collaborations like never before with Acefone’s dynamic softphone solution. Experience uninterrupted HD calling, 100% scalability and free number porting. Special offer: Get unlimited calling at just $12.99/user/month

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OnSIP logo
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Cloud-based softphone and voicemail platform

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OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to manage call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

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AVOXI logo

Hosted business phone system and call center solution

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AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents.

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Kavkom logo

Predictive dialer and telephony software for telemarketers

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Kavkom Predictive Dialer is designed to help businesses automate dialing and routing of calls to live agents. The application enables supervisors to manage and optimize prospecting, sales, and recruitment campaigns, track the productivity of agents, and provide access to specific agents to view information about leads or campaigns.

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Bria logo

VoIP communication and collaboration management solution

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Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.

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Unitel Voice logo

The Virtual Phone System for Business Builders

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Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech.

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Cisco Unified Communications Manager logo

Communication and collaboration management solution

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Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony, voice & video calling, messaging, and more. The activation code onboarding functionality lets users create phone records without a phone’s MAC address.

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Ultatel Cloud Business Phone System logo
Category Leaders

ULTATEL | Phone and Teleommunication Solutions For Business

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ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

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VirtualPBX logo

Trusted VoIP for any office, anywhere.

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Get Unlimited Minutes, Text Messaging, and a VoIP Device for $18/mo***** Save up to 80% off business VoIP today!

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Quo logo

The collaborative phone system trusted by 90k+ teams

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Quo turns any laptop, tablet, or mobile device into a full business phone — no desk hardware required. Make and receive calls, send texts, and access your full conversation history from anywhere, with AI summaries and team collaboration built in.

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WeKall logo

Cloud-based contact center and telephony AI software

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WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

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TalkChief logo

TalkChief: Your Modern Business Phone

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TalkChief is a cloud-based telephony solution tailored to facilitate seamless communication and customer engagement for call centers, nonprofits, startups, and enterprises. It empowers users to connect with customers through toll-free or international numbers and other robust features.

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Zoho Voice logo

Cloud-based business phone for SMB sales and support teams

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Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

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Ringotel logo

Ringotel: Connect. Collaborate. Communicate.

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Ringotel is a comprehensive softphone solution designed to help modernize business communications by integrating with existing phone systems and providing a unified experience across desktop and mobile devices. It supports multi-tenant systems, and features automated user onboarding via emails and QR codes. Ringotel also includes call features, cloud call recording, visual voicemail, video calls, business messaging, and CRM integrations for a streamlined experience.

Read more about Ringotel

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Aloware logo

so much more than just a sales dialer

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Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

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