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VoIP Software with Call Tracking Metrics (2026)

Last updated: April 2026

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Key features of VoIP Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Online Voice Transmission: Reviewers highlight the clear voice quality, flexibility, and mobility offered by making and receiving calls over the internet. 94% of reviewers rated this feature as important or highly important.
Call Routing: Users appreciate the flexibility to direct calls based on preset rules, ensuring calls reach the right destination efficiently. 90% of reviewers rated this feature as important or highly important.
Mobile Access: Mobile access allows remote workers to stay connected, making calls and accessing features from anywhere. 89% of reviewers rated this feature as important or highly important.
Voice Mail: Voice mail is valued for its ease of access, email forwarding, and transcription features, ensuring no missed messages. 88% of reviewers rated this feature as important or highly important.
Alerts/Notifications: Users value timely alerts for missed calls, voicemails, and other events, with customizable options for different needs. 81% of reviewers rated this feature as important or highly important.
Call Recording: Call recording aids in quality assurance, training, and compliance, with easy access and clear recordings. 78% of reviewers rated this feature as important or highly important.