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Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

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Kaseya VSA Pricing, Features, Reviews and Alternatives

Kaseya VSA product overview

What is Kaseya VSA?

Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.

Key benefits of using Kaseya VSA

Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars

Kaseya VSA pricing information

Value for money

3.7

/5

190

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Kaseya VSA features

Functionality

4.1

/5

190

Total features

105

14 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Alerts/Notifications
Reporting & Statistics
Monitoring
Real Time Monitoring

Functionality contenders

Kaseya VSA users reviews

Overall Rating

4.0

/5

190

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.67/10
Rating distribution

5

4

3

2

1

65

80

35

7

3

Pros
The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.

GB

Gene B.

My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.

JP

Joseph P.

Fantastic product that provides the ability to securely manage and monitor your managed service customers.

TW

Trent W.

Cons
Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.

AD

Andy D.

Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.

RB

Rajendra B.

The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product

Reviewed 3 years ago

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too.

Pros

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Cons

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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increasing helpdesk staff productivity

Reviewed 3 years ago

-- Tactical Responsibilities Use remote monitoring and management tool KASEYA to deliver pro-active remote support Establish monitoring and maintenance necessary for new and existing clients Monitors Server Windows Operating System performance and takes action to resolve problems Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems Monitors Workstation Windows...

Pros

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Cons

unfortunately using kaseya core modules, it is not stronger to manage network devices

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Tool for Remote Monitoring and management : Kaseya VSA Pro.

Reviewed 2 months ago
Pros

With Overall experience Kaseya is the best tool for IT helpdesk and Asset management solution. I'm very happy and satisfied customer with the outcomes from Kaseya. Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast.

Cons

Not really. Still Kaseya is always helpful for me and my team. And never found this with any issue. t

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A powerful engine marred by lazy, ongoing GUI problems

Reviewed 3 years ago

We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.

Pros

Many powerful modules: - I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete - Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here - LiveConnect is smooth and fast and provides a wealth of tools - Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization

Cons

Persistent, unfixed, obvious GUI issues spanning years and years after being reported: - screens not refreshing; - inconsistent filtering; - misleading word choices in scheduling boxes; - selecting multiple is a chore; - "View" is powerful to *use* but clumsy and unwieldy to *manage/administer* The way installation packages are created is terrible. If you have more than about a dozen OUs, you will...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Powerful RMM Solution, if a bit complex.

Reviewed 2 months ago
Pros

Kaseya VSA pulls together a powerful suite of tools for RMM. Scripting is extremely powerful, but you'll need to learn the "VSA way" instead of being able to easily pull a PowerShell script from some other source. The reporting capabilities allow us to easily report on almost any data collected for monitored devices.

Cons

VSA's interface really needs a modern web UI overhaul. The company seems to be making progress to at least provide a consistent look with fonts, icons and imagery, however progress is slow and it needs a lot more "love" from the design team. In this same process, there is a TON you can do with the solution, however data is often scattered across multiple tabs and sections in order to find everything you need. Often when working with clients, I'd have to move to several sections to find all needed details for a single device. It is all there, but I would love to see it streamlined.

Kaseya VSA FAQs and common questions

Q. What type of pricing plans does Kaseya VSA offer?

Kaseya VSA has the following pricing plans:
Pricing model: Subscription, Open Source
Free Trial: Available


Q. Who are the typical users of Kaseya VSA?

Kaseya VSA has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Kaseya VSA support?

Kaseya VSA supports the following languages:
English, French, Dutch, German


Q. Does Kaseya VSA support mobile devices?

Kaseya VSA supports the following devices:
Android, iPad, iPhone


Q. Does Kaseya VSA offer an API?

Yes, Kaseya VSA has an API available for use.


Q. What other apps does Kaseya VSA integrate with?

Kaseya VSA integrates with the following applications:
Simplesat, Acronis Cyber Backup, Jira, QuoteWerks, Tigerpaw Software, QuickBooks Online Advanced, Cherwell Service Management, Bitdefender GravityZone, Bitium, SmileBack, PagerDuty, ConnectWise Manage, Addigy, Webroot Business Endpoint Protection, Accelo, Autotask PSA, Cortado MDM, CloudRadial, Xero, PROMYS, Zendesk


Q. What level of support does Kaseya VSA offer?

Kaseya VSA offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat

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