Kaseya VSA Pricing, Features, Reviews & Alternatives

Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

4.04/5 (183 reviews)

Kaseya VSA overview

What is Kaseya VSA?

Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.

VSA also offers some of the most powerful solutions in RMM, ready built with the tools you'll need to run a successful IT organization. VSA comes equipped with Remote Control, Patch Management, Auditing, Monitoring, AV/AM, and Backup. All wrapped around a powerful automation engine to save you time and money.

Pricing

Pricing options
Free trial
Open source
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Germany, India, Mexico, United Kingdom

Supported languages

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Kaseya VSA screenshot: VSAaltUnified IT ManagementKaseya VSA screenshot: VSA4Kaseya VSA screenshot: VSAalt2Kaseya VSA screenshot: VSA3Kaseya VSA screenshot: VSAalt3The Omni MSP Solution Stack - Know all, do all, see all, from one cohesive viewMaximize technician's efficiency with an Omni MSP Solution Stack

Kaseya VSA user reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.1
  3.6
  3.5
RJ E.

Great Product

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too.

Pros
Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Cons
The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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andrey g.

increasing helpdesk staff productivity

Used daily for 2+ years
Reviewed 2019-11-01
Review Source: Capterra

-- Tactical Responsibilities Use remote monitoring and management tool KASEYA to deliver pro-active remote support Establish monitoring and maintenance necessary for new and existing clients Monitors Server Windows Operating System performance and takes action to resolve problems Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems Monitors Workstation Windows Operating System performance and escalate actions Monitors network Devices status and performance and escalate actions Monitors Storage Devices health and takes action to resolve problems Monitors VMware Infrastructure performance and takes action to resolve problems Prepare and present service and monitoring reports to management regularly Documents problems and resolutions on production servers Completes scheduled audits and provides reports to customers periodically

Pros
Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Cons
unfortunately using kaseya core modules, it is not stronger to manage network devices

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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jacob l.

Terrible support, worse customer service

Used daily for 1-2 years
Reviewed 2016-11-10
Review Source: Capterra

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Pros
their initial sales pitch was good and convinced us to buy it.

Cons
terrible customer service, NO Support, slow, lousy features for the price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Charles F.

Kaseya VSA - Not just for MSPs

Used daily for 2+ years
Reviewed 2019-07-23
Review Source: Capterra

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Pros
Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Cons
I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Solid RMM

Used daily for 2+ years
Reviewed 2019-07-23
Review Source: Capterra

Pros
Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Cons
Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kaseya VSA pricing

Pricing options
Free trial
Open source
Subscription
View Pricing Plans

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Kaseya VSA features

API
Access Controls/Permissions
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Audit Management
Collaboration Tools
Compliance Management
Dashboard
Data Visualization
Monitoring
Real Time Monitoring
Reporting & Statistics
Reporting/Analytics
Search/Filter

Activity Dashboard (323 other apps)
Data Import/Export (273 other apps)
Drag & Drop (184 other apps)
Third Party Integrations (351 other apps)
Workflow Management (214 other apps)

Videos and tutorials

Additional information for Kaseya VSA

Key features of Kaseya VSA

  • IIS monitoring
  • Remote Control
  • Remote Monitoring
  • IT Automation
  • AV/AM Integrations
  • Cloud Backup
  • Automated Discovery
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Reporting And Dashboards
  • Remote Monitoring and Access
  • Easily Access User End-points
  • Service Desk
  • IT Asset Management
  • Antivirus
  • Web Based
  • Monitor Key Server Metrics
View All Features

Benefits

Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.