Kaseya VSA Pricing, Features, Reviews & Comparison of Alternatives

Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

4.06/5 (178 reviews)

Kaseya VSA overview

What is Kaseya VSA?

Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.

VSA also offers some of the most powerful solutions in RMM, ready built with the tools you'll need to run a successful IT organization. VSA comes equipped with Remote Control, Patch Management, Auditing, Monitoring, AV/AM, and Backup. All wrapped around a powerful automation engine to save you time and money.

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 5 other markets, Germany, India, Latin America, Mexico, United Kingdom

Supported languages

English
Kaseya VSA screenshot: VSAaltMaximize technician's efficiency with an Omni MSP Solution StackKaseya VSA screenshot: VSA4Kaseya VSA screenshot: VSAalt2Kaseya VSA screenshot: VSA3Kaseya VSA screenshot: VSAalt3Unified IT ManagementThe Omni MSP Solution Stack - Know all, do all, see all, from one cohesive view

Kaseya VSA reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.2
  3.6
  3.5
RJ Emmett

Great Product

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too.

Pros
Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Cons
The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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andrey gonzalez

increasing helpdesk staff productivity

Used daily for 2+ years
Reviewed 2019-11-01
Review Source: Capterra

-- Tactical Responsibilities Use remote monitoring and management tool KASEYA to deliver pro-active remote support Establish monitoring and maintenance necessary for new and existing clients Monitors Server Windows Operating System performance and takes action to resolve problems Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems Monitors Workstation Windows Operating System performance and escalate actions Monitors network Devices status and performance and escalate actions Monitors Storage Devices health and takes action to resolve problems Monitors VMware Infrastructure performance and takes action to resolve problems Prepare and present service and monitoring reports to management regularly Documents problems and resolutions on production servers Completes scheduled audits and provides reports to customers periodically

Pros
Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Cons
unfortunately using kaseya core modules, it is not stronger to manage network devices

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexander Bryant

A powerful engine marred by lazy, ongoing GUI problems

Used daily for 2+ years
Reviewed 2019-05-10
Review Source: Capterra

We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.

Pros
Many powerful modules: - I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete - Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here - LiveConnect is smooth and fast and provides a wealth of tools - Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization

Cons
Persistent, unfixed, obvious GUI issues spanning years and years after being reported: - screens not refreshing; - inconsistent filtering; - misleading word choices in scheduling boxes; - selecting multiple is a chore; - "View" is powerful to *use* but clumsy and unwieldy to *manage/administer* The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up. Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta). Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Charles Famighetti

Kaseya VSA - Not just for MSPs

Used daily for 2+ years
Reviewed 2019-07-23
Review Source: Capterra

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Pros
Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Cons
I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Solid RMM

Used daily for 2+ years
Reviewed 2019-07-23
Review Source: Capterra

Pros
Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Cons
Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kaseya VSA pricing

Pricing options
Free trial
Subscription
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Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Kaseya VSA features

API
Access Control
Activity Tracking
Auditing
Automatic Notifications
Compliance Management
Data Visualization
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics

Activity Dashboard (185 other apps)
Alerts / Escalation (99 other apps)
Collaboration Tools (97 other apps)
Data Import/Export (127 other apps)
Drag & Drop Interface (108 other apps)
Permission Management (88 other apps)
Third Party Integration (180 other apps)
User Management (88 other apps)
Workflow Management (120 other apps)

Videos and tutorials

Additional information for Kaseya VSA

Key features of Kaseya VSA

  • IIS monitoring
  • Remote Control
  • Remote Monitoring
  • IT Automation
  • AV/AM Integrations
  • Cloud Backup
  • Automated Discovery
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Reporting And Dashboards
  • Remote Monitoring and Access
  • Easily Access User End-points
  • Service Desk
  • IT Asset Management
  • Antivirus
  • Web Based
  • Monitor Key Server Metrics
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Benefits

Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.