Kaseya VSA Reviews

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

unfortunately using kaseya core modules, it is not stronger to manage network devices

their initial sales pitch was good and convinced us to buy it.

terrible customer service, NO Support, slow, lousy features for the price

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Not one single "feature" is at all likeable.

Mostly it doesn't work, that is to say, it doesn't do what it's supposed to. When you ask support how to get a part of the app to function correctly, they just tell you "it's a known issue, we're working on it" The product has been out for over ten years, but they're working on it. One you pay them, say goodbye to that money, and they will never fix it. Why should they, you already paid them, so they have zero incentive.

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

At times, not user friendly and hard to navigate.

Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having to remote on, including: * Running CMD and PowerShell commands * Viewing/editing Registry * Running pre-built and customizable scripts * See installed software * Manage the file system * Etc. We use two different remote management clients, and I find Kaseya to be the faster of the two when it comes to deployment and availability after deployment. Sending commands through the background interface is also much faster than our other software.

Navigating the registry and file system using the background tools is very clunky. There's lots of scrolling involved, and it doesn't cache all of the entries, so if you need to navigate back up to a parent folder, you need to scroll down all over again and wait for items to reload, which can be time-consuming. Also, in comparison to our other remote management software, it is not as convenient to upload or download items from my computer to the client endpoint using Kaseya. There's nowhere to do so from the remote connection interface.

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Easy to see all machines and servers in real time with connectivity status. Agent install is quick and customizable. Patch management feature is robust. Agent procedures allow a wide range of management possibilities. I love that I can access any of my servers with just Internet access. This have come in handy many times when iDRAC or VPN access has been lost.

Management for Macs is less robust. The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming,

- You can build a whole lot of automation with their building blocks; - The depth of information should cover your needs; - New leadership has taken some time to reform the company, but is now running full speed ahead; - The potential of venture capital is a big benefit to what they can do, if you make them see the need.

- Old building blocks have lived on too long (this year is supposed to be the big clean-up); - The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing; - Support can be great, but usually takes a few days to get up to speed on technical challenges; - Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time;

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Everything is integrated. One screen gets you a 360 degree approach to systems management... from AV and Backups, through 2FA & password management, through remote control and patch management.

The remote control feature works well on Windows Pc's, although can be quite intrusive on guest resources while active... and no remote control support for Mac, Linux or Android Much of the interface will run in any web browser, but I find that you have to jump through a lot of hoops to get it running in a browser on anything other than a PC. As soon as you need to do anything that requires running...

Read more

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate...

Read more

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

We have used Kaseya for quite a long time. Over the last decade, we have tried to change to other providers when we felt issues were mounting, but never felt like we could find a better option. After a number of years of fighting through a variety of issues, we have seen the product settle down for us. We did recently deploy MSPassist with our VSA and hope that it helps add a lot of functionality...

Read more

My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers. This even extended to professional services and some problems completing scope items. Also, reporting could be better with product. I generally craft my reports in other applications with information from VSA.

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response...

Read more

Live Connect is a great feature, giving everything from remote support sessions to remote shell access. The scripting gives you ability to do almost everything behind the scenes making end users very happy. There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports. Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.

The user interface is a little dated, and before you learn it can be cumbersome to get around in. Another issue, when you schedule a script for a date/time that already occurred, it executes immediately, without warning. Not a big deal for some things, but when you accidentally schedule a reboot script for the wrong time, you don't get any warning before your customer computers are rebooting in the middling of the day. Live and learn :)

Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

I am most impressed by the functionality and ease of use of the Kaseya VSA for everyday operations, from the perspective of a managed services provider. Supporting our customers in a way that allows quick resolution of their issues is a driving force behind our software purchasing mandate, and the Kaseya VSA allows for this without being cumbersome to use.

My primary issue with the Kaseya VSA is around the licensing model. We run an on-premise VSA, but would prefer to have the flexibility of a monthly subscription service around our licensing as this is how our customers consume services in the cloud driven era we live in.

We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security. We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution.

Pros: very reliable, any outages have been either due to general system maintenance or patching. Makes for a very effective and information rich support environment.

Patching: tried switching from Patch Management to Software Management, but found Software Management lacking in essential features such as ability to spec and set 'file source'. Also Software Management seemed to find relentless issues (excuses), all over the map, different in almost all cases, not to install patches. We have reverted to Patch Management. Scripting: Kaseya is 32-bit. Most of our clients are 64-bit Windows 10. 64-bit registry is essentially out-of-reach for Kaseya scripting. The '64-bit' procedures provided simply do not work.

Automation Ease of use Fully Featured Great integration

Customer support is terrible. Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements. They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model.

The company behind it and the direction they are headed in. The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy. Their recent acquisitions will make their products better and they will continue to pull away from the competition.

It's doesn't seem intuitive at first. You need to invest a little to get things setup properly. All software is like this. They need to do a better job coming out with patches in a timely matter. Go to the conventions and get the certification and it will point you in the right direction. The networking at their conventions is priceless.

Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor. I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily.

We do have a good and fast overview of all our pc's. We can see where a laptop is logged in and who was the last person who was logged in.

Pushing policies and scripts cannot be don at startup of logon. Wen you reinstall a pc a pc is duplicated in VSA. This costs double on licenses and gives a distorted overview. Deduplicating must be done by hand. It would be nice to have a serialnumber check or something.