Kaseya VSA Reviews

Kaseya VSA

IT Systems Management Software

4.01/5 (102 reviews)

Al Alper

Best RMM tool on the market. Period.

Used daily for 2+ years
Reviewed 2016-11-29
Review Source: Capterra

As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients. Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner. That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition. But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest. Everyone can find something they will love in Kaseya.Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

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Kaseya VSA

IT Systems Management Software

Racey Cave

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Used daily for 2+ years
Reviewed 2017-11-14
Review Source: Capterra

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

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Kaseya VSA

IT Systems Management Software

Todd Reibling

Kaseya VSA is much better, but still has a ways to go for a total offering

Used daily for 2+ years
Reviewed 2018-11-22
Review Source: Capterra

This time my experience has been much better than the first. CEO and his team have proven to us so far that they are partners with us in this constant challenge of keeping up with the technology changes. They have displayed vision and integrity and I feel it will take some time, but I believe it is a long-term strategy that will be sustainable for our organization for growth and stability. In the past, we have spent too much time maintaining our tools instead of spending time to scale and grow. We are finally getting that traction now.We are seeing that Kaseya is becoming much more rounded and diverse in its platform with the acquisitions of companies such as UniTrends, Spanning, and Borex (BMS). Time is our worst enemy, at this time. The suite of products (Manage One and MSP 2.0) has a lot of potential that has us optimistic about the future.

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Kaseya VSA

IT Systems Management Software

Brett Vantilburg

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Used daily for 1-2 years
Reviewed 2018-08-02
Review Source: Capterra

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

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Kaseya VSA

IT Systems Management Software

Meir Glantz

A full-featured product that could use better support and documentation

Used daily for 1-2 years
Reviewed 2018-04-13
Review Source: Capterra

Remote Monitoring and Management of user PCs. This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

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Kaseya VSA

IT Systems Management Software

Doug Murray

Great software. Has a learning curve but there is nothing you cant do.

Used daily for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

To many to describe. Remote access, auditing, reporting, patch management, scripting....the list goes on.Live Connect is a great feature, giving everything from remote support sessions to remote shell access. The scripting gives you ability to do almost everything behind the scenes making end users very happy. There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports. Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.

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Kaseya VSA

IT Systems Management Software

Ryan Meyer

Powerful software, difficult company

Used daily for 2+ years
Reviewed 2017-12-06
Review Source: Software Advice

If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

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Kaseya VSA

IT Systems Management Software

Scott Britz

We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well

Used daily for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users.We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

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Kaseya VSA

IT Systems Management Software

Michael Weyant

4 out of 5 - Customer Support needs improvement

Used daily for 2+ years
Reviewed 2016-06-29
Review Source: GetApp

Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine.Automation Ease of use Fully Featured Great integration

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Kaseya VSA

IT Systems Management Software

Gregory Mikesell

Great use of User Interface to keep the experience for techs consistent and still fully featured.

Used daily for 2+ years
Reviewed 2018-07-10
Review Source: Capterra

It really helps decrease the amount of time we spend working on client PCs and allows us to more quickly deploy global solutions to our clients.Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

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Kaseya VSA

IT Systems Management Software

Mike Clark

Long term user, very happy with progress of the product

Used daily for 2+ years
Reviewed 2018-04-19
Review Source: Capterra

Flexibility, control and strong management capabilities. Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

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Kaseya VSA

IT Systems Management Software

Anonymous

Kaseya VSA is made for a company that is 100% Remote

Used daily for 2+ years
Reviewed 2018-04-24
Review Source: Capterra

VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.We are a 100% remote company with strict SOP's and guidelines. We are required to manage laptops that never connect to a domain, no VPN. With the new Software Management Module, we can easily perform all security updates and have a record of these updates in one central location. This new module detects all vulnerabilities (including 3rd party software) and can be as automated as you want it to be.

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Kaseya VSA

IT Systems Management Software

Joe Oliveri

Great software for our IT department. Increased productivity by 100%

Used daily for 2+ years
Reviewed 2017-11-16
Review Source: Capterra

Helps my IT staff with their day to day work making them more productiveEasy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click!

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Kaseya VSA

IT Systems Management Software

jacob lott

Terrible support, worse customer service

Used daily for 1-2 years
Reviewed 2016-11-10
Review Source: Capterra

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features. their initial sales pitch was good and convinced us to buy it.

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Kaseya VSA

IT Systems Management Software

Frank Vincentelli

The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors.

Used daily for 2+ years
Reviewed 2018-07-11
Review Source: Capterra

Significant reduction in operational costs and increase in our ability to deliver value.The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.

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Kaseya VSA

IT Systems Management Software

Daniel Detmer

Effective systems management on a budget

Used daily for 2+ years
Reviewed 2017-11-17
Review Source: Capterra

Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.

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Kaseya VSA

IT Systems Management Software

Erik Ribbhammar

Best package for the money

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

As a managed services provider, we thrive on all the diferent combinations of services that is easy created with Kaseya VSA.No tool suits all needs but Kaseya VSA is pretty darn close. The sheer amount of functionality and integration makes it very easy to use as foundation for tons of easy to sell services. The user role system can be customized for many levels of security and the API-access is complete.

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Kaseya VSA

IT Systems Management Software

Max Kelerikh

Very nice and customization IT management solution

Used daily for 2+ years
Reviewed 2018-09-11
Review Source: Capterra

I work with Kaseya every and it allows us to accomplish about 95% of what we would like it to do.Kaseya offers a lot of modules and so includes a lot of features for managing endpoints. Kaseya is very reliable. Fairly easy to configure (in relation to the number of features you want to utilize, but if you have a lot of agents then it is well worth your time).

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Kaseya VSA

IT Systems Management Software

Lynn Schattner

Managed Service Provider Review

Used daily for 2+ years
Reviewed 2018-06-14
Review Source: Capterra

Nice to have the automation so I don't have to higher staff to due work that can be automated and repeated consistently.It is a extremely flexible product, which allows you to make your own end point management tools, but you can also buy the scripts too. Lots of bolt-ons, so you can add as you grow your MSP.

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Kaseya VSA

IT Systems Management Software

Reggie Luther

Very good experience.

Used daily for 2+ years
Reviewed 2018-04-12
Review Source: Capterra

Increased productivity.The breath of features. Central remote control across all devices is great. The polices and monitoring are great assets for supporting a lot of devices with fewer tech people. We have been very satisfied with the product.

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Kaseya VSA

IT Systems Management Software

Jul Darmawan

VSA really help our business to grow as MSP

Used daily for 2+ years
Reviewed 2017-11-21
Review Source: Capterra

features, easy to deploy & keep updated technology. Live connect, remote access & remote control so light and almost seamless experience considering in Indonesia internet infrastructure is challenging. IT Automation best practice using Kaseya VSA is the most powerful selling point to the market. Minimum functionality to managed IT System management & automation in the business are there.

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Kaseya VSA

IT Systems Management Software

Lee Duvall

Kaseya has made managing a large fleet of systems with minimal resources a breeze.

Used daily for 2+ years
Reviewed 2017-11-14
Review Source: Capterra

We have saved a lot of time dedicated to working on each machine locally. Between remote installs and remote access it keeps out efficiency maxed out.We make the most use of the ability to create scripts for automating day to day tasks such as installs or updates on the client machines. It has saved a lot on our man hours since we manage the entire District with one full time and one part time IT staff.

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Kaseya VSA

IT Systems Management Software

Jack Aitken

This is the single most important package for my business.

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: Capterra

It allows me to support large numbers of computers with the immediacy required in todays business environment. Single best piece of software in my business. We are able to be proactive, and at the same time react quickly when issues arise. Remote control is lighting fast, Audit gives you everything you need to know, Scripting the most powerful piece of this software that differentiates from the rest, & automation a must for efficiency & immediate results.

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Kaseya VSA

IT Systems Management Software

Mike Celayeta

RMM is Table Stakes Today!

Used daily for 2+ years
Reviewed 2016-12-05
Review Source: Capterra

I've been in the IT services industry for 17 years. I've tried or used just about every tool under the sun. While Kaseya VSA isn't the prettiest (today), it is best in class. One of the strongest features is the newest update to LiveConnect (remote control). LiveConnect is very fast and provides access to a host of features and tools with no user interruptions. The release of the Automation Exchange has been a boon to our technical resources as well. Kaseya has come a long way on the integration front as well, adding new and useful plug-ins on a regular basis. LiveConnect, plug-ins, Automation Exchange.

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Kaseya VSA

IT Systems Management Software

Bradley Geppert

A professional VSA you can depend on

Used daily for 2+ years
Reviewed 2018-10-09
Review Source: Capterra

We have relied upon Kaseya VSA to be the bedrock of our managed services offering for 7 years. It is dependable and provides a diverse toolkit for our engineers and vCIOs. We rarely have problems with the software. It just runs. We are constantly asking it to do more and it always performs. We depend on it to service our clients and rarely if ever lets us down.

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Kaseya VSA

IT Systems Management Software