Kaseya VSA Reviews

Pros
Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Cons
Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Rating breakdown

Likelihood to recommend: 10/10

Pros
I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Cons
Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We are seeing that Kaseya is becoming much more rounded and diverse in its platform with the acquisitions of companies such as UniTrends, Spanning, and Borex (BMS). Time is our worst enemy, at this time. The suite of products (Manage One and MSP 2.0) has a lot of potential that has us optimistic about the future.

Cons
Very light when it comes to Linux and Mac monitoring. There are still quite a few holes that need to be filled in the suite of products providing an MSP a total service offering. More and more of our clients are using Macs. Kaseya just isn't built to support Macs all that well. We have to rely on additional software/services to fulfill these needs, which adds more expenses and expertise needed to supply these services to our clients. Could be and needs to be much better. That being said, these are common complaints that we have about much, if not all of the other RMM suites on the market (i.e. ConnectWise Automate, Solarwinds, GFI Max, etc)

Rating breakdown

Likelihood to recommend: 7/10

Pros
I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons
I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Rating breakdown

Likelihood to recommend: 7/10

Pros
This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Cons
Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not. There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Live Connect is a great feature, giving everything from remote support sessions to remote shell access. The scripting gives you ability to do almost everything behind the scenes making end users very happy. There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports. Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.

Cons
The user interface is a little dated, and before you learn it can be cumbersome to get around in. Another issue, when you schedule a script for a date/time that already occurred, it executes immediately, without warning. Not a big deal for some things, but when you accidentally schedule a reboot script for the wrong time, you don't get any warning before your customer computers are rebooting in the middling of the day. Live and learn :)

Rating breakdown

Likelihood to recommend: 10/10

Pros
Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Cons
Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

Rating breakdown

Likelihood to recommend: 6/10

Pros
We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

Cons
The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security. We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Automation Ease of use Fully Featured Great integration

Cons
Customer support is terrible. Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements. They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

Cons
Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor. I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

Cons
There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We are a 100% remote company with strict SOP's and guidelines. We are required to manage laptops that never connect to a domain, no VPN. With the new Software Management Module, we can easily perform all security updates and have a record of these updates in one central location. This new module detects all vulnerabilities (including 3rd party software) and can be as automated as you want it to be.

Cons
Reporting could be better, but that seems to be the case with most software. Reporting what is installed on machines is somewhat difficult.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click!

Cons
Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue,

Rating breakdown

Likelihood to recommend: 10/10

Pros
their initial sales pitch was good and convinced us to buy it.

Cons
terrible customer service, NO Support, slow, lousy features for the price

Rating breakdown

Likelihood to recommend: 0/10

Pros
The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.

Cons
It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.

Cons
I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.

Rating breakdown

Likelihood to recommend: 10/10

Pros
No tool suits all needs but Kaseya VSA is pretty darn close. The sheer amount of functionality and integration makes it very easy to use as foundation for tons of easy to sell services. The user role system can be customized for many levels of security and the API-access is complete.

Cons
Apart from the basics, the learning curve is pretty steep and the GUI is in need of an innovative overhaul. The servicedesk-module had hugh potential, but was unfortunalty discontinued and left a big hole in the suite.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Kaseya offers a lot of modules and so includes a lot of features for managing endpoints. Kaseya is very reliable. Fairly easy to configure (in relation to the number of features you want to utilize, but if you have a lot of agents then it is well worth your time).

Cons
There are bugs in the software and sometimes update break things that were previously working well. Customer service is probably good for resolving issues for small or medium deployments on Kaseya VSA, but is not great for large deployments.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is a extremely flexible product, which allows you to make your own end point management tools, but you can also buy the scripts too. Lots of bolt-ons, so you can add as you grow your MSP.

Cons
Needs a bit of work on the remote control tool as it has limited tools on the remote control screen, but then you have to open another management tool for advanced functions. I would also like to see the permission cleaned up as you have to login to see what restricted users can see...not labeled well

Rating breakdown

Likelihood to recommend: 7/10

Pros
The breath of features. Central remote control across all devices is great. The polices and monitoring are great assets for supporting a lot of devices with fewer tech people. We have been very satisfied with the product.

Cons
Even thought it is a positive the quantity of features can also be a little overwhelming. We have had the software for several years and we still do not feel like we utilize the software the way it could be. Not sure if we do not know the best channels but having more support would be helpful. We talk to sales people more than support people.

Rating breakdown

Likelihood to recommend: 9/10

Pros
features, easy to deploy & keep updated technology. Live connect, remote access & remote control so light and almost seamless experience considering in Indonesia internet infrastructure is challenging. IT Automation best practice using Kaseya VSA is the most powerful selling point to the market. Minimum functionality to managed IT System management & automation in the business are there.

Cons
MDM features should be improved. We are expected for software metering features will be available as part of Kaseya VSA. We need for MSP business model using Kaseya best practice.

Rating breakdown

Pros
We make the most use of the ability to create scripts for automating day to day tasks such as installs or updates on the client machines. It has saved a lot on our man hours since we manage the entire District with one full time and one part time IT staff.

Cons
The only issues we've run into with the software is some issues with the earlier version of the KAV component. Many of the issues we had have been patched out of the system at this point however.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Remote control is lighting fast, Audit gives you everything you need to know, Scripting the most powerful piece of this software that differentiates from the rest, & automation a must for efficiency & immediate results.

Cons
Documentation is better than it used to be but not good. Needs more how to and examples in help. Needs to have real documentation.

Rating breakdown

Likelihood to recommend: 9/10

Pros
LiveConnect, plug-ins, Automation Exchange.

Cons
Support could be quicker at times, but adding the telephone option has been good

Rating breakdown

Likelihood to recommend: 10/10

Pros
We rarely have problems with the software. It just runs. We are constantly asking it to do more and it always performs. We depend on it to service our clients and rarely if ever lets us down.

Cons
Promised updates and features usually take longer than promised to make it to us. Not an uncommon issue with other major software developers but they get us excited about a new release and then we wait...

Rating breakdown

Likelihood to recommend: 9/10