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AskNicely

Make every customer experience awesome, every time.

Table of Contents

Is this product right for your business?

Find out with a

AskNicely - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2023

AskNicely overview

What is AskNicely?

More repeat purchases and referrals from improving your customers' experiences. Collect real-time customer feedback to motivate, engage, and coach your service providers so they can deliver exceptional customer experiences, every time.

Discover why AskNicely is the leading Customer Experience Management solution. Learn more at asknicely.com.

Key benefits of using AskNicely

Frontline Coaching Mobile App
:: Personal scorecards
:: Newsfeed and messaging
:: Recognition and coaching
:: Employee feedback

Survey customization
:: Supports Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction (CSAT)
:: Chat style interface
:: Define multiple follow up questions
:: Branching logic

Display formats
:: Real time TV dashboards
:: Staff mobile app for your teams (iPhone & Android)
:: Over 40 pre-built integrations including Salesforce, Slack and Snowflake

Analytics
:: Theme based text analytics
:: Cross-tab comparisons

Response Management
:: Workflow engine
:: Service level agreement reporting

Starting price

399 /
per month

Alternatives

with better value for money

AskNicely’s user interface

Ease of use rating:

4.6

(100)

AskNicely pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(32)

5(68)

What do users say about AskNicely?

We get a decent response rate on our NPS survey.

Select to learn more

Who uses AskNicely?

Based on 100 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Health, Wellness and Fitness

Financial Services

Hospital & Health Care

Others

Use cases

- Not enough reviews

AskNicely's key features

Most critical features, based on insights from AskNicely users:

Text fields

5.0

(1)

Negative feedback management

1.0

(1)

Mobile survey

5.0

(1)

Multi-Language

1.0

(1)

Text analysis

3.0

(1)

Reporting/Analytics

2.0

(1)

All AskNicely features

Features rating:

4.1

(100)

Activity dashboard

(0)

Alerts/Notifications

(0)

Anonymous feedback

(0)

API

(0)

CRM

(0)

Customer experience management

(0)

Customer segmentation

(0)

Customizable branding

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

(0)

Data analysis tools

(0)

Data import/export

(0)

Data visualization

(0)

Drag & drop

(0)

Email marketing

(0)

Engagement tracking

(0)

Feedback management

(0)

Multi-Channel data collection

(0)

Multi-Channel distribution

(0)

NPS of customers

(0)

NPS of employees

(0)

NPS survey structure

3.0

(1)

Predictive analytics

(0)

Pulse surveys

5.0

(1)

Question branching

(0)

Question library

(0)

Ratings/Reviews

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time reporting

(0)

Reporting & statistics

(0)

Response quotas

(0)

Search/Filter

(0)

Segmentation

(0)

Sentiment analysis

(0)

Skip logic

(0)

Social media integration

(0)

Survey builder

(0)

Survey/Poll management

(0)

Surveys & feedback

(0)

Third-Party integrations

(0)

Trend analysis

(0)

URL customization

(0)

Website integration

(0)

Workflow management

(0)

AskNicely alternatives

AskNicely

4.6

(100)

Starting from

399

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

4.3

Customer Support

4.7

SurveyMonkey

4.6

(10.3K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Trustpilot

4.5

(1.2K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Jotform

4.7

(2.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

AskNicely pricing

Value for money rating:

4.3

(100)

Starting from

399

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about AskNicely price and value

Value for money rating:

4.3

(100)

To see what individual users think of AskNicely's price and value, check out the review snippets below.

“Have only recently been using AskNicely, but the set up was super simple, the customer support was amazing, and we're already getting great actionable feedback from our NPS responses.”

Jared A.

Founder/CEO

“This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism.”

Tom O.

COO