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Sakari Logo

Sakari

4.6
(97)

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Cloud-based text messaging & campaign management solution

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(5)

Sakari Features

Features Summary

Functionality

4.3

/5

97

Total features

30

1 categories

Sakari features

2-Way Messaging
API
Activity Dashboard
Activity Tracking
Automated Responses
CRM
Campaign Analytics
Campaign Management

Common features of SMS Marketing software

2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Auto-Responders
Automated Responses
Automated Scheduling

Price starts from

16

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

97

Price starts from

16

Per month

learn more

Total Features

30

Unique features

  • SMS Marketing

Functionality

4.5

/5

996

Price starts from

25

learn more

Total Features

344

Features in Common

26

Unique features

  • Search/Filter

  • Review Generation

  • Templates

  • Display Ad Management

Functionality

4.7

/5

532

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

139

Features in Common

23

Unique features

  • Social Listening

  • Widgets

  • AI/Machine Learning

  • Question Branching

Common Sakari comparisons

Sakari logo
Salesmsg logo
SakarivsSalesmsg
Sakari logo
Mobile Text Alerts logo
SakarivsMobile Text Alerts
Sakari logo
TextUs logo
SakarivsTextUs
Sakari logo
TextMagic logo
SakarivsTextMagic

Reviewers who mentioned features said:

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Steve M.

Verified reviewer

Nonprofit Organization Management, 501-1,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super simple to use and great support if you happen to need it

Reviewed 3 years ago

Our initial reason for buying a Sakari subscription was for a specific campaign sending customized messages to hundreds of users over the course of 30 days. Now we've used it for a variety of other projects as well, including surveys and engagement of all types. It's pretty amazing how easy it is to interact with hundreds (or probably hundreds of thousands, if we had that many) of users in the app as you text back and forth with your customers.

Pros

I loved the clear interface and the way it guided me through building campaigns. I had never used a text messaging/push software tool before, so I was surprised at how the software held my hand at each step and made it clear what was going on. The reliability was excellent as well--all my campaigns and messages have been delivered flawlessly during the six months that I've used it. Other users in my organization have been able to use it as well, without any help from me. A few of our teams are pretty old-school, so the fact that our people were able to use it without needing my guidance is a testament to Sakari's simple and logical menus, buttons, and overall structure. The built-in help docs are a blessing as well.

Cons

We had a specific use case that wasn't really supported by Sakari, but then again it's not supported in any SMS tool I tried. The good news is that the Sakari support team did some magic to help me create a manual workaround that allowed us to send our campaigns exactly as intended. Super helpful! Guess that wasn't really a dislike--sorry :(

LA
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Lyndon A.

Telecommunications, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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TERRIBLE customer service!

Reviewed 3 months ago

HORRIBLE customer service from this team. I have signed up for a $16 plan to text it out. I only have less than 500 contacts which the plan can handle. I set up a campaign and they forced me to upgrade to the $90 plan. I know for a fact that I only have less than 500 contacts and that the beginner one can handle. The next thing I know is that I got billed for $90 on top of the $16 plan. I contacted...

Pros

It sends out bulk sms as advertised.....

Cons

I tried sending an SMS to my voip number but it has a toll free number on it instead of my number which made the clients uncomfortable and I would've felt like it was a scam from my point of view. There's also no way for you to get rid of the STOP message at the end of your SMS which diminishes the response rate TREMENDOUSLY! HORRIBLE!

HJ
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Harrison J.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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We've used Sakari for 2 years+

Reviewed 3 months ago

Overall, 8 out of 10

Pros

The best things about sakari are the personalized the personalized tokens for their names and the dozens of templates we've been able to make to fire off a response to address the users' tech challenge in no time at all. We also use it for mass texting but we have to utilize the hub spot workflows in order to do so which is a little tedious.

Cons

The only cones are due to our hubspot integration and not due to Sakari itself

TJ
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Tom J.

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great SMS service for Sales and CS teams

Reviewed 3 years ago

Great solution for an over the phone sales and service team. The set up and support team have been amazing and were extremely helpful with picking the correct plan for us.

Pros

Very easy to use and set up. Simple as going to the Contact page and clicking "Send SMS" Great integration with Aircall and Hubspot

Cons

Wish the dashboard to view all of my conversations was accessible from Hubspot

RW
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Ryan W.

Legal Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for small marketing teams/departments

Reviewed 3 years ago

The transition from SimpleTexting to Sakari has been smooth. I still cannot get over how great the support was during the switch. Working at a company that lives and dies by customer service, we greatly appreciate the support we received from Sakari. Keep it going!

Pros

We've integrated Sakari with our HubSpot dashboard so we can give clients another easy option to communicate with us during the day. It's a seamless feature within each client's file that's easy to use and manage with each of our hundreds of clients.

Cons

Not a big complaint, but an aesthetic one. When email notifications hit the inbox after an incoming text, the sender and subject line look a bit spammy and sometimes I overlook them at first when they get caught up with the rest of my inbox. Im sure it's an easy fix though!

AM
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Anthony M.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great SMS solutions for Hubspot (UK)

Reviewed 3 years ago

I was actually really impressed with the support, which was 1000x better than my previous provider Toky. I think that made a big factor in my choice.

Pros

It's a straight forward solution for sending SMS messages from within the HubSpot software. It also makes it easier than any other solution to report the number of sms sent within the HubSpot dashboard. My previous solution only left a note as a record of text which made it impossible to track.

Cons

It's a workaround solution to track sms within hubspot, but i understand it's out of there control.

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Richard C.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great SMS Software

Reviewed 3 years ago

Excellent, the service has been great. The product works as described, the integrations are great, the iphone app to reply to messages has been useful. Integration is easy. The support team are quick to respond. Overall great experience.

Pros

Easy to use and integrate with our clients marketing automation software Hubspot

Cons

Price - it was a little more expensive than the competition, but we're only talking a few dollars a month and the functionality adds up for the cost anyway.

MR
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Manzer R.

Package/Freight Delivery, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Setup and User Experience of Sakari

Reviewed 3 years ago

The team at Sakari are very pro-active and responsive. I have contacted them several times for assistance in setup. But what most impressed me was how they can update and/or modify their software, if feasbile, to meet our requirements. The Sakari team created a custom field for me to appear in Hubspot.

Pros

The key feature that attracted was the native integration to HubSpot CRM. I use texting and emailing as the main methods of communicating and marketing to customers. I access Sakari through HubSpot and rarely through the Sakari platform. This enables us to see ALL customer activity in ONE screen and not need to have multiple screens open.

Cons

A couple improvements would be most helpful: 1. In HubSpot CRM, the SMS text date/time stamp needs to appear in the Sakari pop up window. 2. I am unable to modify contact names in the Sakari platform after syncing 3. The Date/Time stamp in the Sakari mobile app seems to not be updated quickly 3. Compared to others in the market, cost per text and segment is higher than the competition, e.g. Mightytext

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Nicolas B.

Verified reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sakari - an easy to use SMS portal for mass automation

Reviewed 3 years ago
Pros

Sakari offers a wide range of telephone numbers alongside a robust assortment of options on customization. Charges for each SMS sent were cheaper when compared to other alternatives I had investigated. The usage was very straight forward with many opportunities to be sure of minimal issues for content delivery. The goal they set was to be extremely user-friendly, they delivered. The support team from Sakari was super friendly and concerned to solve any issues. The support team approached with a genuine interest in the project and attention to detail where I needed it.

Cons

I have no complaints about the software and the access it provides.

CH
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Chance H.

Consumer Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Promising SMS Platform

Reviewed 3 years ago

Very pleasant, customer support is off the chart. [SENSITIVE CONTENT HIDDEN] in particular is a rockstar at making sure our needs our met any time or day.

Pros

Sakari provides an intuitive solution for our company needs around HubSpot contact outreach and automation. After finding this tool, it took little to no effort to go from 0-100 in regards to our goal to have constant communication with our contacts without ever needing to press a button.

Cons

It's a small detail but being able to separate the conversations on a user individual level more easily would be extremely helpful and valuable to our team. I know Sakari is working on a solution for this and we are excited to get our hands on that type of usability.

JD
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Jon D.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Why you should use Sakari

Reviewed 3 years ago

Sakari's integration with Hubspot has been a huge value add to our team. As our customers move from sales to design and then project management, the communication remains seamless.

Pros

Its integration into Hubspot. Sakari's integration with Hubspot has been a huge value add to our team. As our customers move from sales to design and then project management, the communication remains seamless.

Cons

When using within the Hubspot dashboard, every time I send a text, the window auto closes. Guessing this could/can be adjusted.

js
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jason s.

Education Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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good software, sender ID good but would like a 'reply to' number

Reviewed 3 years ago

good responsiveness and customer service.[SENSITIVE CONTENT HIDDEN] has been lovely to deal with at all points in the purchasing and usage process.

Pros

it syncs in with hubspot easily which is great and the ender ID option is also useful.

Cons

The options for using a number for texting are limited insofar as: We want an automated text, but it either needs to come from a sender ID which means no ability for them to respond, or from a randomly generated number, which also means no ability to reply. There are some competitors like clicksend that allow you to merge text from your own actual phone number, which would've been good to sakari to have in their system.

KG
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Kaleb G.

Airlines/Aviation, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid Integration with HS at the best price I could find

Reviewed 3 years ago

Great support and documentation is very helpful. Big fan of this tool, I use it every day.

Pros

The integration with HS is easy and the pricing is competitive. Compared to Salesmsg

Cons

It's a bummer some of the reporting needs to be set up through custom workflows. I ended up creating a handful so I could obtain the following info that was important to me: Sent SMS Received SMS SMS Replied Date SMS Sent Date Count of SMS Sent Count of SMS Received Unsubscribed from SMS

SC
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Sean C.

Information Technology and Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SMS Fantastic Implementation

Reviewed 3 years ago

Great value and incredible features.

Pros

[SENSITIVE CONTENT HIDDEN]and the team at Sakari are incredibly responsive and helpful getting SMS enabled for your business, be it a new or existing number that may or may not already have SMS capabilities. Integration with other platforms is well documented and the support team is incredibly responsive for questions on how to implement. Pricing is great with plans from basically free/pay-as you go, scaled to large distribution, the value is best in the field that I've found.

Cons

Learning curve for our team was slow but that was simply a limitation of not understanding the platform., not really a reflection on the service at all.

VN
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Varun N.

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Product and Customer Service!

Reviewed 2 years ago

We have recently Shifted base to Hubspot and were on the lookout for a good SMS service provider and we came across Sakari. The features and the integrations provided by them have been amazing and extremely helpful in our day-to-day operations. Not to mention but their support has been brilliant and they have a very considerate team! Definitely recommended!

Pros

Ease of Setup Ability to merge with Twilio Global outreach Auto SMS Workflow integrations Plans - according to specific usage And a ton of other features!

Cons

The UI/UX is at an early stage - but nevertheless, I are sure it's going to improve as time goes by

DS
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Dana S.

Computer Software, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Reasonably priced and easy to use

Reviewed 3 years ago

For our customers, texting has proven to be an effective form of communication. Sakari is the tool we use to support that.

Pros

We needed a texting tool that worked with our primary CRM, Hubspot. I was pleasantly surprised at how easy it was to integrate and how well it fits into our existing behaviors in our CRM. Coming over from another tool that didn't offer what we needed, Sakari was perfect and very easy to set up. We've also found their pricing to be very affordable.

Cons

It would be nice if there was an option to tie the texting to our own number/service provider, the way it is currently it's possible that someone could receive multiple texts from us and they all may be coming from different phone numbers. Also, the notifications could be improved when a recipient responds to a text that we send.

SB
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Simon B.

Machinery, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great plugin for Hubspot

Reviewed 3 years ago

We needed a solution to be able to send SMS templates for Deal follow-up in our Sales process. Sakari has the flexibility to create these templates and decide how to trigger them and the actions that follow.

Pros

I love the ability to incorporate Sakari into our Automation Workflows. This has allowed SMS templates to be used in our Sales process with a couple of clicks.

Cons

Sometimes the dedicated 'Send SMS' button will appear or not appear within Hubspot.

SH
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Shang Hui C.

Higher Education, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great SMS System with good outbound rate

Reviewed 3 years ago

Effective cloud-based SMS system with ease of use. The only set back is I Find it quite hard to start a campaign with contacts

Pros

Effective cloud-based SMS system with ease of use.

Cons

Find it quite hard to start a campaign with contacts

LB
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Laine B.

Veterinary, 201-500 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good value for money

Reviewed 3 years ago

We are solving bulk SMS at a cheap and effective price as a business problem with Sakari. But, the value for money is excellent - we have a load of features with Sakari that other SMS providers don't offer, and they offer this suite for less than other providers.

Pros

I like the ability to set campaigns, and to be able to easily, without technical jargon, integrate this with our marketing software - HubSpot. Within a matter of minutes, we had set up the account and the campaign we wanted and had received personal customer service from Sakari. Customer executive was very helpful, knowledgeable, and helped us out with our queries.

Cons

At the moment the only thing we would like is to have the ability to send MMS messages.

AK
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Alex K.

Real Estate, 5,001-10,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product and Service

Reviewed 3 years ago

Wonderful!

Pros

The customer service, So kind and willing to get in deep with clients.

Cons

Tracking could be a bit more robust when it comes to short codes and 800 number with integrations.

DR
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Derek R.

Automotive, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and integration is quick!

Reviewed 3 years ago

We needed a simple sms solution we could integrate into Hubspot. Sakari literally took minutes to get up and running and we were connecting with customers the same day.

Pros

How easy and quick it was to integrate the Sakari service into our CRM system we use.

Cons

templates could be a little more straightforward when using on the hubspot side.

PL
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Paige L.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product!

Reviewed 3 years ago
Pros

I love the integrations and hands on customer service of this software!

Cons

I am looking for a few more functionality pieces surrounding notifications and timing of when the messages are sent, but customer service is extremely helpful in creating workarounds and is working on implementing these features internally.

JH
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John H.

E-Learning, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent SMS Software with quick integrations

Reviewed 3 years ago

Excellent experience so far. The staff is quick and friendly to any questions I have and have even offered to help me further expand our workflow integrations with Sakari if necessary.

Pros

The ease of which Sakari was able to integrate into HubSpot to allow for workflows to message prospective students.

Cons

Pricing took a little bit to understand.

TM
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Taylor M.

E-Learning, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sakari with hubspot

Reviewed 3 years ago

Still trialing and presenting later this month success. Been good so far!

Pros

Easy to use and set up with hubspot. Fair pricing compared to other options. Personal demo if required was useful and very friendly.

Cons

Doesn't use our work number. Campaign was hard to separate leads so ended up using hubpsot for this.

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Mark L.

Verified reviewer

E-Learning, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Does the job... Has impacted sales

Reviewed 3 years ago

Email open rates continue to go down. Sakari has given us another channel to communicate with both prospects and members that is easy and integrated with overall marketing plan.

Pros

Sakari has allowed me to implement a mobile marketing plan that has supported online marketing campaigns. It's amazing how many potential users will interact over text/SMS and engage-- making them more likely to buy. It is quick to set up a campaign that is great and integrates with Zapier so my campaigns are coordinated with other marketing.

Cons

This is a new product and some convenience features (like sorting) are immature. I am certain that this will be resolved over time.