Sakari Reviews

Super easy to implement and get started. The entire process took less than 5 minutes. When I had a question about linking to our Zendesk, my answer was resolved quite quickly as well!

I wasn’t sure how to add other users very easily.

How easy it is to use. The cost is worth the value it brings to the company

If one user clicks on the message and doesn’t respond, someone else on the team won’t know and can miss the message. This is resolved by assigning the message to a rep.

Great customer service, and I love the HubSpot integration.

A few bugs in my HubSpot integration. I still can't see some conversations in the sakari text message popup window.

I love the fact that the Sakari Team works so closely with the potential purchaser of their software. They were quick to answer all my questions about their product as well as assistance with the set up of the program.

Nothing comes to my mind. All my interactions have left me with no negative feelings.

The ease of use and ability to customize

The integration between contacts and text messages

I love the ease of use and implementation of this product I used it at my previous workplace as well and it was super easy to implement with our sales team

I would like there to be a sakari inbox on my phone So i can differentiate personal texts from work texts

We were seeking an SMS solution as part of our Hubspot workflows, and Sakari was recommended by Hubspot. I immediately signed up for the service, did a few SMS tests, and it worked perfectly. I then assigned the deployment to my staff who got it to be fully integrated with Hubspot within 15 minutes. The Sakari support staff was completely familiar with the back-end of Hubspot - and provided the needed support

Pretty much like everything, but didn't realize that in pricing one pays for a unit for each 160 characters in an sms message - so be aware of that to keep costs under control.

We needed a texting tool that worked with our primary CRM, Hubspot. I was pleasantly surprised at how easy it was to integrate and how well it fits into our existing behaviors in our CRM. Coming over from another tool that didn't offer what we needed, Sakari was perfect and very easy to set up. We've also found their pricing to be very affordable.

It would be nice if there was an option to tie the texting to our own number/service provider, the way it is currently it's possible that someone could receive multiple texts from us and they all may be coming from different phone numbers. Also, the notifications could be improved when a recipient responds to a text that we send.

I like the fact that it integrates directly with Hubspot and that SMS can be sent directly from the lead profile. It helps getting all the conversation with a lead into one screen. I find the solution quite cost effective compared to other as you pay per use rather per month.

I am using this software within Hubspot and I miss the fact I can't be alerted when a lead reply back, meaning I need to check each of my contact one by one if a response has been received.

I love the ability to incorporate Sakari into our Automation Workflows. This has allowed SMS templates to be used in our Sales process with a couple of clicks.

Sometimes the dedicated 'Send SMS' button will appear or not appear within Hubspot.

Effective cloud-based SMS system with ease of use.

Find it quite hard to start a campaign with contacts

That it accomplishes exactly what the user wants. Sending the message via SMS to the end-user.

Not enough options like workflows to automate the lead gen processes.

Easy set up. 100 percent amazing support. I'm the guy with a million questions and always immediately always had answers. Software integration was the main purpose of finding the software and the integration to my CRM is seamless.

None. Everything has been so smooth. Thank you

I like the ability to set campaigns, and to be able to easily, without technical jargon, integrate this with our marketing software - HubSpot. Within a matter of minutes, we had set up the account and the campaign we wanted and had received personal customer service from Sakari. Customer executive was very helpful, knowledgeable, and helped us out with our queries.

At the moment the only thing we would like is to have the ability to send MMS messages.

It's relatively reliable. Also the setup was not complicated

We had glitches where the customer received multiple texts against the workflow

I like the software because it is easy to use. I can see my text messages and those that respond very easily.

It's plug and play super easy. No cons that I can think of.

It's extremely easy to set up and compatible with HubSpot for an awesome price.

I haven't found anything I dislike about the software. I would love it if we never ran out of history for accountability reasons. But we don't send enough text for me to be able to justify buying a higher tier just for history.

Allows us to template our client texts so they are professional and standardised. It has allowed us to build further workflows into HubSpot so we can communicate with our clients via SMS seamlessly.

I don't have any cons to date. This product delivers everything we need from a SMS provider.

The customer service, So kind and willing to get in deep with clients.

Tracking could be a bit more robust when it comes to short codes and 800 number with integrations.

I found the integration with Hubspot to be very easy. We are a very small organization and we work with teens. Texting is the only way to reach them. Using Sakari also allowed us to keep track of all communication on 1 record.

It sometimes takes a minute to sync up so you can't put in a phone number and then text right away.

How easy and quick it was to integrate the Sakari service into our CRM system we use.

templates could be a little more straightforward when using on the hubspot side.

Sakari has allowed us to connect with customers in ways that we couldn't before in a very efficient way by integrating right into Hubspot.

Glitchy in Hubspot with some conversations not showing up.

I love the integrations and hands on customer service of this software!

I am looking for a few more functionality pieces surrounding notifications and timing of when the messages are sent, but customer service is extremely helpful in creating workarounds and is working on implementing these features internally.

The price for service is great. I have had some problems, and they are there to help, and have helped every time. Awesome product, and great team to support you!

The interface was a little weird, but as I said above, I had a guided lesson with one of their reps and they explained it and have helped show me new features... so not a bad thing.

The ease of which Sakari was able to integrate into HubSpot to allow for workflows to message prospective students.

Pricing took a little bit to understand.