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Conversational Marketing Platform Software with Customer Database (2026)

Last updated: April 2026

Conversational Marketing Platform Software Key Features

    Based on 335 user opinions, we identified 6 features that are important for any product in Conversational Marketing Platform Software

  • Chatbot

    AI-based platform which conducts a conversation via auditory or textual methods

    Average user rating

    4.7

  • Chat/Messaging

    Communicate using direct chat or messages within the system

    Average user rating

    4.9

  • SMS Messaging

    Send messages via SMS

    Average user rating

    4.7

  • Communication Management

    Manage and track all internal and external communication conducted via calls, email, text, or chat

    Average user rating

    4.6

  • Contact Database

    Centralized database of stakeholders and their contact information such as names, address, phone number etc.

    Average user rating

    4.6

  • Campaign Management

    Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

    Average user rating

    4.6
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Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

85 software options

LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

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Intercom logo

AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

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Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

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Tidio is a conversational marketing platform comprising live chat, chatbot, AI agent, and lead generation features. Engage your customers live, generate leads via chatbot automation, answer questions about products and services with Lyro, an AI agent that provides truthful, human-like answers.

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Lime Connect logo

Live chat and customer messaging for businesses of all sizes

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Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

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Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

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Superchat logo
Category Leaders

The comprehensive messaging suite for your business.

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Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

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Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

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Leveraging a live chat to perform conversational marketing is an asset to any business. Smartsupp is an all-in-one multichannel Conversational Marketing Platform that provides live chat, chatbots, powerful visitor data and metrics tools, a customizable widget to reinforce branding, and much more.

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TextP2P logo
Category Leaders

SMS Marketing and Ringless Voicemail Drops with Automation

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TextP2P offers texting, email, and ringless voicemail combined in platform for small to medium size businesses in the US & Canada. The platform allows users to do bulk messaging or do 2-way conversations with a 98% open rate. It also supports message automation, keywords, and surveys.

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Wati logo

Conversational AI Platform

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Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

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Drift logo
Category Leaders

Live chat & in-app messaging for sales & marketing

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Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

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Avochato logo

SMS texting and live chat for sales, support & ops teams

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Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

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Tiledesk logo
Category Leaders

Build AI Agents with drag-and-drop. No code required.

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Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

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Attentive logo
Category Leaders

AI-enabled SMS and email marketing platform

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Attentive is an AI-powered SMS and email marketing platform that enables businesses to deliver personalized messaging at scale. The platform combines SMS, RCS, and email capabilities with advanced AI technology to help companies connect with customers through targeted campaigns. Attentive offers tools for list growth, analytics, and compliance while supporting various industries including retail, hospitality, and entertainment across multiple countries.

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Crisp logo

All-in-one multi-channel solution for customer messaging

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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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OnceHub logo

Be where it matters. Bring your A game and sell.

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OnceHub goes all out to capture and qualify new leads and engage them productively while you’re busy with other things. Save yourself time and money with a highly adaptable scheduling solution packed with features you and your prospects will love.

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Clepher logo
Category Leaders

Get Clepher with Chatbots

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With Clepher's AI-powered conversational chatbots, users engage with customers on Facebook, Messenger, and Instagram Direct Message. Building a bot is easy with the visual drag n' drop builder. Use any of the 50+ native integrations. Add Zapier or Make to take your bot to the next level!

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VideoAsk logo

Get personal with face-to-face interactions: at scale

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Interact face-to-face with your audience using short and simple video chats. Ideal for converting leads, speeding up recruitment, getting authentic testimonials, and engaging your audience.

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Rasayel logo

All-in-one B2B sales platform for WhatsApp

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Rasayel is a customer communications platform built to help you sell better over WhatsApp.

Rasayel is a Meta Business Partner.

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Salesmsg logo
Category Leaders

Simple, scalable, two-way business texting

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Salesmsg is two-way MMS and SMS business texting software that allows businesses to have real-time conversations with their customers at scale. The software enables users to send, receive, and manage messages online to communicate with leads, prospects, customers and clients instantly.

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SmatBot logo

Chatbot Building Platform

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An omnichannel platform that can be used to build conversations with your customers for the purposes of Lead Generation, Customer Support, Surveys, Enquiries, Appointments, Feedback, Suggestions and more.

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ManyChat logo

Conversational AI platform for eCommerce businesses

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ManyChat is a conversational AI platform designed to help businesses in the eCommerce sector automate conversations across text messages, Facebook Messenger, and Instagram. Administrators can share discount coupons, booking confirmations, promotional messages, and more with customers via email and text messages.

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ChatBot logo

Easy to use chatbot platform for business

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Good customer relationships form the basis of a successful business. With ChatBot, you’ll build strong connections by engaging users coming to your website. Support visitors browsing your offers and help them find and purchase products.

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Verse.ai logo

Conversational enablement platform

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Verse.ai is a conversational enablement platform for businesses to respond to and follow-up with leads generated online. Verse.io's 100% U.S. based concierge team instantly contacts, follows up with, and qualified inbound leads via SMS, email, and phone.

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Landbot logo

Build AI Agents that convert. No engineering needed.

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Landbot is a no-code AI Agent builder that lets revenue teams build AI-enhanced, multi-channel lead and customer support workflows without engineering.

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Froged logo

THE one tool for onboarding, engagement & customer support

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FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

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