Autotask Pricing, Features, Reviews & Comparison of Alternatives

Autotask

IT Business Management Software Platform

4.26/5 (62 reviews)

Autotask overview

Autotask Corporation created worlds leading hosted IT Business Management software built especially for VARs, MSPs and other technology solution providers to help them run their businesses better and more profitably. The company´s product line includes Autotask Professional Services Automation (PSA) software, and the VARStreet family of advanced quoting and e-commerce tools. It goes without saying that these products work together without any problem, and are available on-demand to help IT solution providers sell, implement, deliver and bill their technology products & services.

Since its foundation in 2001, Autotask has taken the position as the #1 provider of web-based IT Services Management Software. Worldwide tens of thousands of IT professionals trust our products. Autotask´s success is based on its feature to support IT service professionals automate and manage their people, projects and processes more efficiently. While Autotask provides tools and services that help every employee function more productively, it also provides managers with the necessary reporting capabilities in real time. If you are an enterprise that needs to manage its workforce resources effectively while servicing your customers satisfactorily you will find that Autotask is an excellent tool to maximize your ROI.


Guided by a highly respected, technically astute management team, Autotask has enjoyed accelerated growth throughout its history, a reputation as an industry pioneer, and is viewed as an excellent place to work. Autotask moved into new offices in a state-of-the-art building in late 2006.
www.autotask.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, German, Spanish
Autotask screenshotThe SDLC Community Live Roadmap VideoAutotask screenshotAutotask screenshotAutotask screenshot

Autotask reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.1
  3.9
  4.0
Katie Kristl

A PSA to handle everything from ticketing to invoicing; Extremely customizable

Used daily for 1-2 years
Reviewed 2019-05-23
Review Source: Capterra

My overall experience with Autotask PSA, from implementation to daily use, has been very favorable. I would highly recommend this software due to its versatility and ability to be customized. Our company was not taking full advantage of all modules (contracts and invoicing, specifically), which was detrimental to our overall efficiency. My recommendation would be that anyone considering this software look to implement all facets of the software for the best result. Autotask PSA has an extensive FAQ library, webinars (live and recorded) and tutorials for new Administrators and users. Customer support was also very helpful when we had specific questions or issues, and there is a handy scheduling feature for technical support chats.

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Amanda Draper

Best MSP out there!

Used daily for 2+ years
Reviewed 2018-02-13
Review Source: Capterra

There's really nothing out there I've found that's comparable. The integration with other programs like N-Able, QuoteWerks and QuickBooks pretty much make AutoTask a one-stop-shop. I love that AutoTask has so many features that allow me to service our customers all in one place. I've been using AutoTask for over 4 years and I'm STILL finding new features available! They also seem to value its user's input. Over the years I've seen them make many improvements to their user interface, and a lot of them were highly requested by users on their message boards, so it's nice to see that they read those and make efforts to incorporate much-needed changes.

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Bruce Laing

Amazingly comprehensive managed services

Used daily for 2+ years
Reviewed 2018-07-11
Review Source: Capterra

The AutoTask \ Datto AEM software is one of the best RMM products we've used. We originally were looking to swap to something from Hounddog when it was expensive years ago and this did everything HoundDog \ GFI Max did but much cheaper and that was just on the monitoring side of things. It also added, remote management, auditing, bulk updates, patch management, reporting, which we weren't getting from Hounddog and we've been with AutoTask ever since. Each time we look to replace it with another RMM tool, when we compare the features and the price per device we just can't beat it.

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Hesham Gomaa Elmasry ,PMP®,IBDL®

Very effective ticketing and project management tool

Used daily for 2+ years
Reviewed 2018-08-10
Review Source: GetApp

Ticketing with Autotask saving a lot of time and efforts, it facilitates the communication between all stakeholders including our clients, allows internal notes on the ticket controls what the client can see and what is not, adding user defined fields allows us to generate more meaningful reports related to our business and our needs. Managing projects is very productive with Autotask, as I can create a project and add some phases, and for each phase I can add what ever required tasks with a very effective hierarchy, also it updates the phase's status automatically when all related tasks completed. It has a very powerful dashboard to list all project's status and other very helpful statistics, also the recent feature saves a lot of time searching for the same issue or ticket I just opened from a while. It is very reliable, bugs free, has no performance issues an with a very good and friendly UI.

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Tyler LeBrun

It isn't the prettiest or sleekest looking, but AEM provides a deep toolkit for the IT professional.

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

AEM makes it easy to organize multiple off-site locations and set up hardware monitoring, apply a scheduled server restart for patches, and the ability to quickly and easily apply scripts to remote computers without ever logging onto them.

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Autotask pricing

Pricing options
Subscription
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There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

Autotask features

API
Activity Dashboard
Audit Trail
Auditing
Automatic Notifications
Customizable Reporting
Inventory Management
Monitoring
Real Time Data
Reporting & Statistics
Workflow Management

Activity Tracking (239 other apps)
Compliance Management (234 other apps)
Custom Fields (212 other apps)
Data Import/Export (278 other apps)
Document Storage (211 other apps)
Inventory Tracking (223 other apps)
Invoice Management (205 other apps)
Real Time Reporting (191 other apps)
Third Party Integration (266 other apps)

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#5 in IT Service Management (ITSM)

View full ranking
57
13
13
18
13

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Autotask also features in these categories:

Additional information for Autotask

Key features of Autotask

  • Billing
  • CRM
  • Contracts
  • Inventory
  • Outsource Management
  • Project Management
  • Quoting & e-Commerce
  • Service Desk
  • Tech Scheduling
  • Time & Expense
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Benefits

Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager.

Improve Service Delivery: A complete Service Desk, with bullet-proof service level management and built-in customer surveys, means nothing falls through the cracks. Ever.

Reduce Billing time by 85%: Stop wasting unbillable time preparing invoices. Autotask slashes the time associated with your billing cycle and improves cash flow through faster invoicing.

Capture More Billable Hours: Autotask captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts.

Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before.

Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable.