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There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.
Service Delivery Manager (Information Technology and Services company, 201-500 employees)
Autotask has lots of management capabilities for Managed Services Providers in the IT industry. They have a lot of functionality and fields available. However, one frequent comment is that it takes too many clicks to complete a task. Also, overall effort tracking of a team or individual is not that straight forward
Pros: workflow rules and management of inbound emails. Dashboards for your team, account or individual
Cons: When we add custom fields, we should dont have an option to place it in the section / category we like. Sometimes, the support takes lot of time to get back even thought the issue raised is very critical
Rating breakdown
Value for money
Ease of use
Features
Customer support
Time used
1-2 years
Frequency of use
Daily
Likelihood to recommend
Recommendations to others considering Autotask
Project Management, contract management, billing modules are good in Autoask and can be benificial
Blair Bronson
Before using Autotask Pro our main issue were dropped client requests and communication problems. This has changed a lot with Autotask Pro. My employees especially like the ability to put tickets in, check the history of all tickets and the possibility to invoice clients in just a few clicks. My personal plus factor of this software is that it is web based and accessible from any web browser or mobile phone and, of course, I like that now I can see everything that's going on in my business in only one program.
Pros: Web based The company constantly rolls out new useful features Good support
Cons: Sales part could be better
Katharina Walter
AutoTask is a great product which has changed and improved a lot over the last two years that I am using it. It is a mature application and offers some really awesome functions not provided by other similar tools. One element I really like is the ease of use and the clean interface. With AutoTask we can do many things much more quickly and in an efficient way. Every three or four months the company rolls out new features.
Pros: The software is stable and easily maintained
Cons: Sales functionality in AutoTask is weak
Harri Karjalainen, Entrepreneur at Verico Oy
Rating breakdown
Value for money
Ease of use
Features
Customer support
Time used
2+ years
Likelihood to recommend
Russell Johnson, Senior IT Systems Consultant at SMB Business Consulting
Time used
1-2 years
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