Autotask Pricing, Features, Reviews & Comparison of Alternatives

Autotask Reviews

Autotask

IT Business Management Software Platform

4.75/5 (4 reviews)   Write a review
   7 people use this
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Autotask Overview

Autotask Corporation created worlds leading hosted IT Business Management software built especially for VARs, MSPs and other technology solution providers to help them run their businesses better and more profitably. The company´s product line includes Autotask Professional Services Automation (PSA) software, and the VARStreet family of advanced quoting and e-commerce tools. It goes without saying that these products work together without any problem, and are available on-demand to help IT solution providers sell, implement, deliver and bill their technology products & services.

Since its foundation in 2001, Autotask has taken the position as the #1 provider of web-based IT Services Management Software. Worldwide tens of thousands of IT professionals trust our products. Autotask´s success is based on its feature to support IT service professionals automate and manage their people, projects and processes more efficiently. While Autotask provides tools and services that help every employee function more productively, it also provides managers with the necessary reporting capabilities in real time. If you are an enterprise that needs to manage its workforce resources effectively while servicing your customers satisfactorily you will find that Autotask is an excellent tool to maximize your ROI.


Guided by a highly respected, technically astute management team, Autotask has enjoyed accelerated growth throughout its history, a reputation as an industry pioneer, and is viewed as an excellent place to work. Autotask moved into new offices in a state-of-the-art building in late 2006.

Autotask Category Leaders

Reviews
Integrations
Mobile
Media
Security

#10 in Business Management

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11
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10

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Autotask Screenshots (4)

Autotask screenshotAutotask screenshotAutotask screenshotAutotask screenshot

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Windows, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English

Autotask Pricing

Pricing model: Subscription

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

Competitors Pricing

Atera

Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Freshdesk

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Samanage

Starting from: $2400.00/year
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Autotask also visited

FinancialForce PSA
  • · Professional Services Automation
  • · Project Management
  • · Time & Expense Tracking
  • · Resource Scheduling
Visit WebsiteCompare with Autotask
FinancialForce PSAProject Management & Planning
Projector PSA
  • · Professional Services Automation
  • · Project Management
  • · Resource Scheduling
  • · Time and Expense Tracking
Visit WebsiteCompare with Autotask
Projector PSAProject Management & Planning
ConnectWise
  • · CRM
  • · Help Desk Management
  • · Service Support Management
  • · Ticketing System
Visit WebsiteCompare with Autotask
ConnectWiseOperations Management

Key Features of Autotask

  • CRM
  • Contracts
  • Billing
  • Project Management
  • Service Desk
  • Tech Scheduling
  • Time & Expense
  • Quoting & e-Commerce
  • Outsource Management
  • Inventory

Benefits

Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager.

Improve Service Delivery: A complete Service Desk, with bullet-proof service level management and built-in customer surveys, means nothing falls through the cracks. Ever.

Reduce Billing time by 85%: Stop wasting unbillable time preparing invoices. Autotask slashes the time associated with your billing cycle and improves cash flow through faster invoicing.

Capture More Billable Hours: Autotask captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts.

Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before.

Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable.

Alternatives to Autotask

Atera
  • · Ticket management
  • · Server monitorting
  • · Business Analytic Reports
  • · Remote control
Visit WebsiteCompare App
AteraIT Management
Freshdesk
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
Visit WebsiteCompare App
FreshdeskCustomer Management
Samanage
  • · IT Asset Management
  • · IT Contract Management
  • · Software Asset Management
  • · IT Service Management
Visit WebsiteCompare App
SamanageIT Management

Videos

Autotask Reviews & Ratings

User ratings

(3)
(1)
(0)
(0)
(0)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

Improved our business

7th of December, 2011

Blair
Before using Autotask Pro our main issue were dropped client requests and communication problems. This has changed a lot with Autotask Pro. My employees especially like the ability to put tickets in, check the history of all tickets and the possibility to invoice clients in just a few clicks. My personal plus factor of this software is that it is web based and accessible from any web browser or mobile phone and, of course, I like that now I can see everything that's going on in my business in only one program.

Pros: Web based The company constantly rolls out new useful features Good support

Cons: Sales part could be better

Complete application

22nd of November, 2011

Katharina Walter
AutoTask is a great product which has changed and improved a lot over the last two years that I am using it. It is a mature application and offers some really awesome functions not provided by other similar tools. One element I really like is the ease of use and the clean interface. With AutoTask we can do many things much more quickly and in an efficient way. Every three or four months the company rolls out new features.

Pros: The software is stable and easily maintained

Cons: Sales functionality in AutoTask is weak

Verified Reviewer  5th of August

Harri Karjalainen, Entrepreneur at Verico Oy

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Likelihood to recommend

10/10

Verified Reviewer  12th of June

Russell Johnson, Senior IT Systems Consultant at SMB Business Consulting

Time used

1-2 years

Frequently used together

FAQs for Autotask

Below are some frequently asked questions for Autotask.

Q. What are the main features of Autotask?

Autotask offers the following features:

  • CRM
  • Contracts
  • Billing
  • Project Management
  • Service Desk
  • Tech Scheduling
  • Time & Expense
  • Quoting & e-Commerce
  • Outsource Management
  • Inventory

Q. What type of pricing plans does Autotask offer?

Autotask has the following pricing plans:

Pricing model: Subscription

Q. Who are the typical users of Autotask?

Autotask has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Q. What languages does Autotask support?

Autotask supports the following languages:

English

Q. What type of pricing plans does Autotask offer?

Autotask has the following pricing plans:

Subscription

Q. Does Autotask support mobile devices?

Autotask supports the following devices:

Windows, Web-based

Q. Does Autotask offer an API?

Yes, Autotask has an API available for use.

Q. What other apps does Autotask integrate with?

Autotask integrates with the following applications:

VoIP / SIP PC Softphone, Xero, BackupAgent, FreshBooks, Agility CMS, QuickBooks Online, Flow, Microsoft Dynamics GP, Kaseya VSA, LabTech, Client Heartbeat, SolarWinds Network Performance Monitor, LogicMonitor, Quosal, IBM Connections, QuickBooks, Pulseway, AVG Business Edition

Q. What level of support does Autotask offer?

Autotask offers the following support options:

No information available

Top comparisons

GetApp users often compare Autotask to these alternatives:

  1. Autotask vs ConnectWise
  2. Zendesk vs Autotask
  3. Autotask vs LabTech
  4. Autotask vs Tigerpaw
  5. Freshdesk vs Autotask


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