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Autotask PSA

4.3
(131)

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IT Business Management Software Platform

(14)

Autotask PSA Pricing, Features, Reviews and Alternatives

Autotask PSA FAQs

Q. What type of pricing plans does Autotask PSA offer?

Autotask PSA has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Autotask PSA?

Autotask PSA has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Autotask PSA support?

Autotask PSA supports the following languages:
Dutch, English, German, Italian, Spanish


Q. Does Autotask PSA support mobile devices?

Autotask PSA supports the following devices:
Android, iPad, iPhone


Q. Does Autotask PSA offer an API?

Yes, Autotask PSA has an API available for use.


Q. What other apps does Autotask PSA integrate with?

Autotask PSA integrates with the following applications:
LogMeIn Rescue, Acronis Cyber Backup, LogicMonitor, Datto RMM, N-sight, QuoteWerks, Auvik, QuickBooks Online Advanced, Cloud Elements, ConnectWise CPQ, Client Heartbeat, Customer Thermometer, Flow, ScalePad, Passportal, Bitium, Datto Workplace, Liongard, IT Glue, BrightGauge, MSP360 Managed Backup, Kaseya VSA, NinjaOne, Quickbooks Online, Tpad PBX, ConnectWise Automate, Naverisk, Quoter, Pulseway, Xero, ConnectWise Cybersecurity Management


Q. What level of support does Autotask PSA offer?

Autotask PSA offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Chat

Autotask PSA product overview

What is Autotask PSA?

Autotask PSA is an intelligent IT business management platform that centralizes operations to deliver the

Key benefits of using Autotask PSA

Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager.

Improve Service Delivery: A complete Service Desk, with service level management and built-in customer surveys, means nothing falls through the cracks.

Reduce Billing time: Stop wasting unbillable time preparing invoices. Autotask PSA slashes the time associated with your billing cycle and improves cash flow through faster invoicing.

Capture More Billable Hours: Autotask PSA captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts.

Save Time and Deliver Better Service: Autotask PSA's Document Manager streamlines documentation utilization and organization to ensure accountability, standardization of service delivery, and tech insight and efficiency.

Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before.

Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Documentation
Videos

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Starting from

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Autotask PSA pricing information

Value for money

4.0

/5

131

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Autotask PSA features

Functionality

4.2

/5

131

Total features

84

10 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Autotask PSA users reviews

Overall Rating

4.3

/5

131

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.93/10
Rating distribution

5

4

3

2

1

65

43

19

3

1

Pros
It is very reliable, bugs free, has no performance issues an with a very good and friendly UI.
I really like the interface of the website and the depth of functionalty to assist running a service desk is really great. Superior software for the price.
Trouble-tickets are great, the queues are all very versatile and easy to manage. We have automated alerts, calls, and client-submitted tickets and screenshots all populating to an active queue.
Cons
The sales people don't know their product and it doesn't have a lot of features. The sales people should have a PPO against them as all they do is harass.
Very convoluted and customer support is terrible.
It can be confusing to learn the system, since there is so much there.

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