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Autotask PSA

IT Business Management Software Platform

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Autotask PSA Pricing, Features, Reviews and Alternatives

Autotask PSA product overview

What is Autotask PSA?

Autotask PSA is an intelligent IT business management platform that centralizes operations to deliver the

Key benefits of using Autotask PSA

Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager.

Improve Service Delivery: A complete Service Desk, with service level management and built-in customer surveys, means nothing falls through the cracks.

Reduce Billing time: Stop wasting unbillable time preparing invoices. Autotask PSA slashes the time associated with your billing cycle and improves cash flow through faster invoicing.

Capture More Billable Hours: Autotask PSA captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts.

Save Time and Deliver Better Service: Autotask PSA's Document Manager streamlines documentation utilization and organization to ensure accountability, standardization of service delivery, and tech insight and efficiency.

Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before.

Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)
Chat
Knowledge Base

Training options

Videos
In Person
Live Online
Documentation

Autotask PSA pricing information

Value for money

3.8

/5

82

Starting from

No info

Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Autotask PSA features

Functionality

4.2

/5

82
Total Features93 10 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
Reporting & Statistics
Activity Dashboard
API
Inventory Management
Third Party Integrations
Document Management

Functionality contenders

Autotask PSA users reviews

Overall rating

4.2

/5

82

Positive reviews

83%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.93/10
Rating distribution

5

4

3

2

1

39

29

10

3

1

Pros
It is very reliable, bugs free, has no performance issues an with a very good and friendly UI.

HG

Hesham Gomaa Elmasry ,.

I really like the interface of the website and the depth of functionalty to assist running a service desk is really great. Superior software for the price.

AR

Anonymous Reviewer

Trouble-tickets are great, the queues are all very versatile and easy to manage. We have automated alerts, calls, and client-submitted tickets and screenshots all populating to an active queue.

Dan G.

Cons
The sales people don't know their product and it doesn't have a lot of features. The sales people should have a PPO against them as all they do is harass.

AR

Anonymous Reviewer

Very convoluted and customer support is terrible.

Javier G.

It can be confusing to learn the system, since there is so much there.

DG

Dan G.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We use it daily and couldn't live without it!

Reviewed 4 years ago

We run our entire business out of Autotask. It does everything for us as an MSP.

Pros

Autotask is about automation. It makes ticketing and billing processes standardized and automated. It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen."

Cons

Autotask support has historically been difficult, but is getting much better. Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great for Large Teams

Reviewed 2 years ago

Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.

Pros

Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.

Cons

This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid solution with lots of integrations

Reviewed 13 days ago

Overall Autotask has been a solid solution for our MSP. As we grow, we continually discover features within the PSA that we didn't know we had and/or needed. This has helped keep our costs down since we don't have to add additional toolsets from other vendors.

Pros

Autotask PSA allows us to handle much of our work from a single platform. Their extensive integration with vendors allows us to quickly link to items, such as asset details, directly from the service ticket. The integration with distributors helps with contract management, as purchased licenses with the vendor automatically get added to the service contract in Autotask.

Cons

The design feels dated and not as intuitive as other solutions we've tried and in spite of several new releases, the overall UI doesn't appear to be changing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It's a leading PSA that needs work

Reviewed 3 years ago
Pros

The integration of multiple components (sales, ticketing, RMM, leads, quotes) is nice to have and is ideal in today's world where managed services providers need all innone solutions

Cons

Every feature unfortunately seems half baked. Some examples of this are: There is no direct integration with quoting resellers like Ingram to get sales data (unless you buy a 3P module such as QuoteWerks), deleting tickets is a colossal nightmare which can't be done via their API. Their APIs in general are fairly poor as they don't let you do basic functions such as deleting configurations or tickets, setting a ticket creator or setting the name of the person that is doing a note or comment (these features are only available via their email gateway or through the portal itself. There is no ability to truly lock down a user account, help desk users are able to pull reports of other members utilization and work being performed even if they are not queue owners.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Autotask

Reviewed 3 months ago

I used Autotask on a daily basis for over four years.

Pros

I like how customizable the dashboards and widgets could be. Also, the Global Notes Search has been a lifesaver on more than one occasion.

Cons

Sometimes there were too many options when trying to run reports that I couldn't figure out how to get exactly what I wanted.

Autotask PSA FAQs and common questions

Autotask PSA has the following pricing plans:
Pricing model: Subscription


Autotask PSA has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Autotask PSA supports the following languages:
German, Spanish, Italian, Dutch, English


Autotask PSA supports the following devices:
Android, iPhone, iPad


Yes, Autotask PSA has an API available for use.


Autotask PSA integrates with the following applications:
LogMeIn Rescue, LogicMonitor, Datto RMM, SolarWinds RMM, QuoteWerks, Auvik, QuickBooks Online Advanced, Cloud Elements, ConnectWise Sell, Client Heartbeat, Customer Thermometer, Flow, Warranty Master, SolarWinds Passportal, Bitium, Datto Workplace, Liongard, IT Glue, MSP360 Backup, Kaseya VSA, NinjaRMM, Splashtop Remote Support, QuickBooks Online, VoIP / SIP PC Softphone, ConnectWise Automate, Naverisk, Quoter, Pulseway, Xero, ConnectWise Fortify


Autotask PSA offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Chat, Knowledge Base

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