Autotask Pricing, Features, Reviews & Comparison of Alternatives

Autotask Reviews

Autotask

IT Business Management Software Platform

4.53/5 (15 reviews)
15,336

Autotask Corporation created worlds leading hosted IT Business Management software built especially for VARs, MSPs and other technology solution providers to help them run their businesses better and more profitably. The company´s product line includes Autotask Professional Services Automation (PSA) software, and the VARStreet family of advanced quoting and e-commerce tools. It goes without saying that these products work together without any problem, and are available on-demand to help IT solution providers sell, implement, deliver and bill their technology products & services.

Since its foundation in 2001, Autotask has taken the position as the #1 provider of web-based IT Services Management Software. Worldwide tens of thousands of IT professionals trust our products. Autotask´s success is based on its feature to support IT service professionals automate and manage their people, projects and processes more efficiently. While Autotask provides tools and services that help every employee function more productively, it also provides managers with the necessary reporting capabilities in real time. If you are an enterprise that needs to manage its workforce resources effectively while servicing your customers satisfactorily you will find that Autotask is an excellent tool to maximize your ROI.


Guided by a highly respected, technically astute management team, Autotask has enjoyed accelerated growth throughout its history, a reputation as an industry pioneer, and is viewed as an excellent place to work. Autotask moved into new offices in a state-of-the-art building in late 2006.
www.autotask.com

Autotask Overview

Pricing

Pricing model: Subscription
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Autotask Reviews (15)

Latest reviews

 Great software to track our day to day tickets, projects, and time spent.

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Reviewed 3 days ago by Josh McClelland

 

 An easy to use and well integrated solution for IT companies

I lead a team of 8 technicians. Distributing and managing tickets between them can be very frustrating with an average of 50-100 tickets a day for my team. Autotask makes it very easy to manage with the customization throughout the program. From my dashboard, I am able to monitor ticket openings ...

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Reviewed 9th of June by Michael Bratton

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Autotask Category Leaders

Reviews
Integrations
Mobile
Media
Security

#6 in Business Management

View full ranking
52
13
11
16
12

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Autotask Screenshots (4)

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Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Windows, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
Online Support, Phone Support

Autotask Pricing

Pricing model: Subscription

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

Competitors Pricing

ConnectWise Automate

Free Trial: Available (No Credit Card required)

Freshdesk

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Samanage

Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Autotask also visited

Key Features of Autotask

  • CRM
  • Contracts
  • Billing
  • Project Management
  • Service Desk
  • Tech Scheduling
  • Time & Expense
  • Quoting & e-Commerce
  • Outsource Management
  • Inventory

Benefits

Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager.

Improve Service Delivery: A complete Service Desk, with bullet-proof service level management and built-in customer surveys, means nothing falls through the cracks. Ever.

Reduce Billing time by 85%: Stop wasting unbillable time preparing invoices. Autotask slashes the time associated with your billing cycle and improves cash flow through faster invoicing.

Capture More Billable Hours: Autotask captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts.

Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before.

Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable.

Alternatives to Autotask

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Josh McClelland

Great software to track our day to day tickets, projects, and time spent.

18/07/2017

Pros

This software makes it a breeze to enter tickets, track project, and from a management perspective makes like great for reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Michael Bratton

An easy to use and well integrated solution for IT companies

09/06/2017

I lead a team of 8 technicians. Distributing and managing tickets between them can be very frustrating with an average of 50-100 tickets a day for my team. Autotask makes it very easy to manage with the customization throughout the program. From my dashboard, I am able to monitor ticket openings for my team, overall closures per technician, ticket priorities and SLA clocks, and escalations. I really like the way I can build reports in any method I want with just a few clicks. Reviewing timesheets is also much faster for me with the layout in Autotask.

Pros

-A sharp looking, customizable dashboard -Multiple ways to view ticket queues and monitor technicians -Client Portal -Easy to build knowledge base -Attractive report views for every business need

Cons

-Frequent crashes and freezes -More complicated to implement then ServiceNow -On average is a higher dollar amount than other industry leaders -Long contracts as well as yearly rolling contracts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Paul Cammarata

AutoTask Gets the Job done

12/04/2017

I used autotask for 2 years at an IT firm. We used it for ticketing and CRM. I found it to be a pretty steep learning curve but once you had it it was very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Shannon Mackey

Great tool for IT support

09/12/2016

Autotask is a great tool for IT and support companies for managing contracts with clients. Contract setup and tracking are great. The initial setup and linking to QB can be a bit tricky, but once setup and talking correctly, it is a big time saver that offers communication between the operations and accounting.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
Service Delivery Manager (Information Technology and Services company, 201-500 employees)
Verified Reviewer

Good tool, but needs improvement and enhancements

25/09/2016

Autotask has lots of management capabilities for Managed Services Providers in the IT industry. They have a lot of functionality and fields available. However, one frequent comment is that it takes too many clicks to complete a task. Also, overall effort tracking of a team or individual is not that straight forward

Pros

workflow rules and management of inbound emails. Dashboards for your team, account or individual

Cons

When we add custom fields, we should dont have an option to place it in the section / category we like. Sometimes, the support takes lot of time to get back even thought the issue raised is very critical

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Autotask

Project Management, contract management, billing modules are good in Autoask and can be benificial

Source: GetApp
Helpful?   Yes   No
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Robert1851

Powerful Cloud Service

03/08/2012

I always have my files with me with Soonr and I love the iPhone and iPad apps. Soonr really makes my tablet a Post-PC device and I can do nearly everything I could on my laptop. A great service for any Team, of any size.

Source: GetApp
1 of 3 people found this review helpful
Helpful?   Yes   No
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Blair Bronson

Improved our business

07/12/2011

Before using Autotask Pro our main issue were dropped client requests and communication problems. This has changed a lot with Autotask Pro. My employees especially like the ability to put tickets in, check the history of all tickets and the possibility to invoice clients in just a few clicks. My personal plus factor of this software is that it is web based and accessible from any web browser or mobile phone and, of course, I like that now I can see everything that's going on in my business in only one program.

Pros

Web based The company constantly rolls out new useful features Good support

Cons

Sales part could be better

Source: GetApp
Helpful?   Yes   No
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Katharina  Walter

Complete application

22/11/2011

AutoTask is a great product which has changed and improved a lot over the last two years that I am using it. It is a mature application and offers some really awesome functions not provided by other similar tools. One element I really like is the ease of use and the clean interface. With AutoTask we can do many things much more quickly and in an efficient way. Every three or four months the company rolls out new features.

Pros

The software is stable and easily maintained

Cons

Sales functionality in AutoTask is weak

Source: GetApp
Helpful?   Yes   No
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Travis Austin

Autotask Has Revolutionized the Way We Operate

22/01/2010

I HIGHLY recommend Autotask as a platform on which to run an IT Services Company or Managed Services Provider business. It has revolutionized the way we operate, and I simply can't imagine being profitable and efficient without it.

Pros

We are a fast-growing IT Services Company, and implemented Autotask (thankfully) at the beginning of our growth. I attribute our ability to remain nimble and flexible primarily to Autotask. Autotask has helped us track our technicians' time, our sales process, and to remain ever mindful of our revenue and profitability. Autotask is purpose-built for our industry, and it shows. I feel like the product was built with my business in mind, and many of the features just make sense. The integration with Quickbooks has streamlined our bookkeeping and invoicing. The integration with Kaseya has made our service delivery much more efficient. The ticket tracking has enabled our team to collaborate on issues and tickets. The dashboards has helped us manage the business effectively and efficiently.

Cons

Like any software platform, the implementation of Autotask requires flexibility and a willingness to rethink some business processes. This has all been for the positive with us, though, and in the end we are much better off for changing our processes to match Autotask's workflow when it makes sense.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Randy Knight, MCM

Verified Reviewer

19/07/2017

Source: GetApp
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Who is Autotask For?

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