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Chorus Pricing
Pricing overview
Value for money rating
4.5
/5
65
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Reviewers who mentioned pricing said:
Andrew L.
Computer Software, 1,001-5,000 employees
Used daily for 6-12 months
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I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally.
I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.
I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.
Noli L.
Marketing and Advertising, 501-1,000 employees
Used weekly for 1-2 years
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Chorus piqued my interest because it is a comprehensive and user-friendly AI platform that helps sales teams maximize their potential by providing data-driven insights into customer conversations. It enables teams to quickly identify customer needs, comprehend conversation context, and provide personalized experiences that increase customer engagement and loyalty. The platform's AI-powered analytics tools enable teams to gain real-time insights into customer conversations to better understand customer behavior and how to optimize their sales process. I also appreciated the Chorus dashboard's simple interface for quickly accessing customer data and tracking progress.
Chorus did not appear to be as user-friendly as some of the other conversation analytics tools on the market. In addition, the pricing model and structure were perplexing, and the features and capabilities appeared to be limited in comparison to other similar products.
Jacco d.
Photography, 51-200 employees
Used daily for 1-2 years
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Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings.
Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients.
At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value.
Verified reviewer
Computer Software, 201-500 employees
Used daily for 2+ years
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Product was solid and it was a great company, until recently…
Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing.
Darin A.
Computer Software, 11-50 employees
Used daily for 2+ years
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Similar functionality to Gong at a fraction of the cost.
Nothing, I love Chorus over Gong and would recommend to anyone
Verified reviewer
Computer Software, 201-500 employees
Used weekly for less than 6 months
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It has been good. There was great training provided and the analytics are really cool and help you work on your speaking style when you're on the phone. I highly recommend this!
The ability to get transcripts and flag keywords have changed how we do business as a Product organization. It enables us to get the pulse on calls with our customers and prospects around features and requests without us needing to be in every call.
I don't think there are any cons per se. It did take time for our customers to get warm to the idea of always being recorded, but most now see the value of using this service.
Ike W.
Online Media, 201-500 employees
Used daily for less than 6 months
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more efficient calling
All the insights into my performance in calls
The product is a little expensive, and particularly prohibitive for small companies
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