I currently use the Keeper Security app on my iPhone 6 and my MacBook Pro. Nearly four years ago I was struggling to keep track of all of my log in IDs and passwords. I knew it was important to have a variety of passwords and a complexity to them across all the electronic areas I utilized. I found the Keeper Security app to be easy to use. I soon out-grew my need for the free version and purchased the full application. This product has far surpassed my expectations! It is easy to use, back up, and synchronize with my laptop. I highly recommend this product for individuals, but would recommend it for small businesses as well. A final testimony to how this product has served me: In 2015 my home was broken into and my spouse and I got cleaned out! To make matters more complicated, we were living outside of the USA at the time. Luckily, I still had one computer and I was able to access my Keeper Security backup. Because I had Keeper I could provide all of the account numbers of my banking information, license, and passport to the police. I could call back to the USA and work with one of my banks and my credit card institutions, because I had kept the phone numbers associated with them in the Keeper Security folders that I set up. This application, this software really saved me during one of my darkest days. Again, I highly recommend this program.
Pros
Easy to use. Easy to access when you need to look up something quickly and in the moment. I have 235 listings currently and I grow the data base each week because I find one more thing to keep secure. I am able to have highly complex passwords for my financial profiles because Keeper will generate them for me. I can choose the length of password I need and press the magic dice! I like having all of my insurance information, email passwords, all the access information I forget to use with Apple, and I can have a different password for each website I sign into.
Cons
The one thing that I have recommended to Keeper is to create a price break for those who want it for just two people in the household. Right now there is no price break for two. The pricing structure is great if you want to buy a family plan, but I don't have five people in my household.
Rating breakdown
Pros
We manage a lot of credentials to access our IT infrastructure. Keeper has helped us to secure our credentials, manage and share very easily.
Cons
Works only with web applications. I would like this to work with desktop applications.
Rating breakdown
Likelihood to recommend: 10/10
Even though we pay for the "business" level of this software, their support is terrible. Their online chat support is only available for consumer, not for enterprise. There's no phone number for business support. All you can do is fill out a contact form on their support website, and they are extremely slow to respond. When I pushed for a phone number from the "consumer" support person in online chat, they did finally give me a number, but it went straight to voicemail. They eventually called me back and tried to blame me for the problem. They said that if you don't set up your folders from the beginning with "default permissions" then there's nothing you can do afterwards to fix the problem. I explained that when a product advertises itself as "enterprise" grade, they have to understand that (1) employees come and go rapidly; and (2) admins must have full authority to edit permissions on any record within the organization, especially those created by previous admins or employees. If any of your employees stores a record as "Read Only" then not even an admin can change this. If that employee leaves the company there's no way for you to ever change the records that the employee created. The Keeper support person made it seem as if this is a perfectly normal and logical way to do things, and tried to blame me for "not setting up the default folder permissions correctly at the beginning". Of course, I wasn't the one who set it up originally, that was a previous admin!
Pros
Allows you to set up teams and roles. Allows you to upload your company logo.
Cons
This software is not suitable for businesses who have to manage multiple users. Even though the software allows you to create "Shared Folders", the records stored in each folder are still owned by individual users. So, even if you are an administrator and you have admin privileges on a shared folder, you still can't edit records that were saved by other users. If those users go on to leave the company, you will be permanently unable to edit those records. In a large company, people come and go, so you could end up with hundreds of "orphaned" records that you are unable to manage.
Rating breakdown
Likelihood to recommend: 0/10
I have no reason to doubt Keeper from a security point of view, and it's serviceable from a usability point of view, so it's okay overall. For it to become a truly exceptional tool, it would need to add the missing features that competitors have and tweak the UI a bit so that it's a bit more modern. (Like, can we get rid of the "Encryption Enabled" message? It's silly to think a password manager wouldn't use encryption in this day and age.)
Pros
Keeper is reasonably priced compared to the competitors we considered. Unlike virtually all SaaS vendors, they publish detailed release notes for all of their component products, which is *super* nice. (I just wish they included RSS feeds with those release notes so I didn't have to make my own...)
Keeper is compatible with many different platforms, including Linux (Keeper desktop) and Safari (Keeper browser extension). A lot of competitors couldn't give a whit about products like Linux and Safari.
Cons
It's been years since we signed up with Keeper, but it still has some fairly basic limitations that it needs to overcome. For instance, in shared folders, it'd be nice to have separate sharing settings for subfolders.
The UI as a whole is just not as refined as something like 1Password.
Rating breakdown
Likelihood to recommend: 7/10
This software has saved me so much time and headache. I don't think I would be able to function properly without it anymore!
Pros
This was a total lifesaver for me! Keeper has made it so much easier to manage my passwords and more. If you have any tech knowledge then it's pretty user-friendly and now I only need to remember one master password now. I manage a lot of our vendor accounts, customer accounts, and various other accounts. Anytime I create a new account, Keeper will easily set up a new randomized/strong password, then Keeper will auto-fill each I log in after that just by clicking on the keeper icon on a username/password field. Keeper allows you to easily create/manage/update your passwords using bank-level security measures to prevent hacking. Since it has an app as well, I store other sensitive/useful information on it as well, so I always have access to passwords/information. Definitely worth a try!
Cons
1. There are a few sites where the keeper icon doesn't always appear in the username/password field which can be a bit annoying. But if you have the username/password save for the website you can right-click on the field and there's an option to fill in the field using the saved Keeper information.
2. When you update a password, it should also save your previous password. When using keeper to update your password, once a new password is generated and you click save it will overwrite the previous password which is lost forever. But if the website doesn't accept your new password you're kind of stuck. You need to go back to the website to reset your password. Basically what I would suggest to Keeper is when you click save on a new password, the previous password should still be saved on the record somewhere. Then give the user the choice to delete if desired.
Rating breakdown
Likelihood to recommend: 9/10
Contact Keeper for pricing information.
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