Pros
The browser plugins make it easy to manage and input long secure passwords without retyping and hand-jamming
Cons
Can be difficult to use Single Sign On application when pop-ups are not allowed in your organization
Rating breakdown
Likelihood to recommend: 9/10
Overall my experience with Keeper for business has been a good one, I'm getting more used to it everyday.
Pros
What I like most of the software is it's ease of use. The GUI is very well laid out and intuitive; most other password managers are very basic and Keeper definitely looks the part of a profession software.
Cons
What I like least about Keeper are two things; First, the search function could use some work, it's very clunky and often makes finding what you're searching for a pain. Also the load times when first opening the software are long.
Rating breakdown
Likelihood to recommend: 9/10
Even though we pay for the "business" level of this software, their support is terrible. Their online chat support is only available for consumer, not for enterprise. There's no phone number for business support. All you can do is fill out a contact form on their support website, and they are extremely slow to respond. When I pushed for a phone number from the "consumer" support person in online chat, they did finally give me a number, but it went straight to voicemail. They eventually called me back and tried to blame me for the problem. They said that if you don't set up your folders from the beginning with "default permissions" then there's nothing you can do afterwards to fix the problem. I explained that when a product advertises itself as "enterprise" grade, they have to understand that (1) employees come and go rapidly; and (2) admins must have full authority to edit permissions on any record within the organization, especially those created by previous admins or employees. If any of your employees stores a record as "Read Only" then not even an admin can change this. If that employee leaves the company there's no way for you to ever change the records that the employee created. The Keeper support person made it seem as if this is a perfectly normal and logical way to do things, and tried to blame me for "not setting up the default folder permissions correctly at the beginning". Of course, I wasn't the one who set it up originally, that was a previous admin!
Pros
Allows you to set up teams and roles. Allows you to upload your company logo.
Cons
This software is not suitable for businesses who have to manage multiple users. Even though the software allows you to create "Shared Folders", the records stored in each folder are still owned by individual users. So, even if you are an administrator and you have admin privileges on a shared folder, you still can't edit records that were saved by other users. If those users go on to leave the company, you will be permanently unable to edit those records. In a large company, people come and go, so you could end up with hundreds of "orphaned" records that you are unable to manage.
Rating breakdown
Likelihood to recommend: 0/10
It's actually a great idea and concept of saving passwords. Overall it's flexible and easy to use!
Pros
This is greatly used as this is a great place to save all the passwords and it will autofill. And also recommends when a new website is trying to create a password! Love it!
Cons
The only downside for this is - even logging from the same computer after 30 days it needs a code to log in!
Wish there is an option, never ask for this computer!
Rating breakdown
Likelihood to recommend: 10/10
Pros
We manage a lot of credentials to access our IT infrastructure. Keeper has helped us to secure our credentials, manage and share very easily.
Cons
Works only with web applications. I would like this to work with desktop applications.
Rating breakdown
Likelihood to recommend: 10/10
Contact Keeper for pricing information.
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