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ShipBob Logo

Cloud-based shipping & order fulfillment solution

Table of Contents

ShipBob - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: October 2025

ShipBob overview

What is ShipBob?

ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.

Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.

Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.

ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.

Key benefits of using ShipBob

  • ShipBob offers a one-stop shop for direct-to-consumer and business-to-business fulfillment with an intuitive dashboard for managing orders, inventory and returns in real time.

  • ShipBob can connect to a single or a dozen online stores to import orders, pick, pack and ship them automatically.

  • With warehousing locations within Bethlehem, Los Angeles, Chicago, and Dallas/Ft. Worth businesses are able to offer package delivery anywhere in the continental US within two days.

  • Manage orders directly from within ShipBob and see their live status and tracking progress at any time to answer customers questions without searching for information.

  • Keep tabs on what stock is available within ShipBob’s fulfillment centers and know when to order more with automatic notifications for low inventory.
  • Starting price

    Alternatives

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    Pros & Cons

    Verified reviewer profile picture

    Intuitiveness

    Responsiveness

    Visibility

    Dispatch

    ShipBob’s user interface

    Ease of use rating:

    ShipBob pros, cons and reviews insights

    To determine these pros and cons insights, we analyzed responses from 

    Overall rating

    Reviews sentiment

     
     
     
    1-2(31)
    3-4(24)
    5(49)

    What do users say about ShipBob?

    Users report ShipBob offers easy integration with major ecommerce platforms, intuitive software, and helpful analytics for inventory and order management. They find the multiple warehouse locations and streamlined shipping process save time and support business growth, with clear fulfillment status and efficient automation. Some appreciate responsive support and smooth onboarding.

    Reviewers indicate ShipBob’s pricing is unpredictable, with hidden fees and frequent overcharges. They say customer service is slow and often unhelpful, and they experience delays, lost inventory, and order errors. Some mention ongoing technical issues, inconsistent warehouse operations, and difficulty resolving problems, which impact reliability.

    Select to learn more


    Who uses ShipBob?

    Based on 104 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Consumer Goods
    Retail
    Health, Wellness and Fitness
    Apparel & Fashion
    Others

    Use cases

    Order Fulfillment
    Inventory Management
    Order Management
    Shipping
    Warehouse Management

    ShipBob's key features

    Most critical features, based on insights from ShipBob users:

    Inventory management
    Order fulfillment
    Inventory tracking
    Billing & invoicing
    Order management
    Warehouse management

    All ShipBob features

    Features rating:

    Real-Time updates
    Order tracking
    Inventory control
    Retail inventory management
    Shipping management
    Returns management
    Import/Export management
    Search/Filter
    Catalog management
    Purchase order management
    Shipping labels
    Multi-Location
    Multi-Channel management
    Ocean shipping
    Manufacturing inventory management
    Package tracking
    Parcel shipping
    Label printing
    Process/Workflow automation
    Product identification
    Kitting
    Quotes/Estimates
    Real-Time data
    Recurring orders
    Reorder management
    Reporting & statistics
    Reporting/Analytics
    Shipment price calculation
    Shipment tracking
    Shipping services integration
    Special order management
    Status tracking
    Third-Party integrations
    Workflow management
    3PL management
    Activity dashboard
    Activity tracking
    Air shipping
    Alerts/Notifications
    API
    Backorder management
    Barcode/Ticket scanning
    Bills of lading
    Claims management
    Contact database
    Container shipping
    Customer database
    Customer history
    Customizable branding
    Customizable reports
    Data import/export
    Data synchronization
    Delivery management
    Delivery tracking
    Discount management
    eCommerce management
    EDI
    For ecommerce
    Forecasting
    Freight shipping
    Ground shipping
    Inventory auditing
    Inventory optimization
    Invoice management
    IoT integration

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    ShipBob integrations (77)

    Integrations rated by users

    We looked at 104 user reviews to identify which products are mentioned as ShipBob integrations and how users feel about them.

    Shopify logo
    Shopify

    Integration rating: 2.0 (1)

    ShipBob customer support

    What do users say about ShipBob customer support?

    Customer support rating:

    We analyzed 45 verified user reviews to identify positive and negative aspects of ShipBob customer support.

    A handful of users highlight ShipBob's prompt, knowledgeable, and engaged support team that resolves issues quickly.

    Multiple users appreciate the ease of contacting support and the helpful guidance provided during onboarding and troubleshooting.

    A number of users report slow response times and unresolved issues, especially for technical or urgent problems.

    Select users mention support staff lack authority or training, leading to ineffective resolutions and repeated escalations.

    Support options

    24/7 (live rep)
    Email/help desk
    Chat
    Phone support
    Knowledge base

    Training options

    In person
    Documentation
    Live online
    Videos
    Webinars

    To see what individual users say about ShipBob's customer support, check out the review snippets below.

    “They keep you updated at every step of the process. If you have any issues the customer support is fantastic.”

    TS

    Tom S.

    Founder

    “The ShipBob support team (aka Merchant Care) is outstanding as is the rest of the organization. ”

    ES

    Ernesto S.

    CEOO

    “I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved.”

    GK

    Greory K.

    Partner

    ShipBob FAQs

    Q. Who are the typical users of ShipBob?

    ShipBob has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

    These products have better value for money


    Q. What languages does ShipBob support?

    ShipBob supports the following languages:
    English


    Q. Does ShipBob offer an API?

    Yes, ShipBob has an API available for use.


    Q. What other apps does ShipBob integrate with?

    ShipBob integrates with the following applications:
    Wix, Grow, PageFly, Shopify Plus, Adobe Commerce, WooCommerce, Order Desk, Zentail, SPS Commerce, Cin7 Omni, AfterShip, ReturnLogic, FedEx Ship Manager, Recharge, Inventory Planner, QuickBooks Online Advanced, Brijj, Octane AI, ReturnGO, Avalara, Quartile, ChannelEngine, NetSuite, Polytomic, Extensiv Order Management, Zip, Triple Whale, CartHook, Square Online, Flxpoint, Logicbroker, Happy Returns, Brightpearl, ShipStation, Squarespace, Klaviyo, Sage Supply Chain Intelligence, Lucky Orange, TikTok, Extensiv Integration Manager, Justuno, Gorgias, GetReviews.ai, Yotpo, Stitch Labs, Omnisend, Okendo, Rithum, Pipe17, Freightos, OrderGroove, Prime Penguin, Fera, Airwallex, Shippo, Linnworks, Attentive, Settle, BigCommerce, Shopify


    Q. What level of support does ShipBob offer?

    ShipBob offers the following support options:
    24/7 (Live rep), Email/Help Desk, Chat, Phone Support, Knowledge Base

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