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ShipBob
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based shipping & order fulfillment solution
Table of Contents
ShipBob - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2025
ShipBob overview
What is ShipBob?
ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.
Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.
Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.
ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.
Key benefits of using ShipBob
Starting price
Alternatives
with better value for money
Pros & Cons

Intuitiveness
Responsiveness
Visibility
Dispatch
ShipBob’s user interface
ShipBob pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
3.9
Customer support
3.6
Reviews sentiment
What do users say about ShipBob?
Users report ShipBob offers easy integration with major ecommerce platforms, intuitive software, and helpful analytics for inventory and order management. They find the multiple warehouse locations and streamlined shipping process save time and support business growth, with clear fulfillment status and efficient automation. Some appreciate responsive support and smooth onboarding.
Reviewers indicate ShipBob’s pricing is unpredictable, with hidden fees and frequent overcharges. They say customer service is slow and often unhelpful, and they experience delays, lost inventory, and order errors. Some mention ongoing technical issues, inconsistent warehouse operations, and difficulty resolving problems, which impact reliability.
Select to learn more
Who uses ShipBob?
Based on 104 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ShipBob's key features
Most critical features, based on insights from ShipBob users:
All ShipBob features
Features rating:
ShipBob alternatives
ShipBob integrations (77)
Integrations rated by users
We looked at 104 user reviews to identify which products are mentioned as ShipBob integrations and how users feel about them.
Integration rating: 2.0 (1)
ShipBob customer support
What do users say about ShipBob customer support?
Customer support rating:
We analyzed 45 verified user reviews to identify positive and negative aspects of ShipBob customer support.
A handful of users highlight ShipBob's prompt, knowledgeable, and engaged support team that resolves issues quickly.
Multiple users appreciate the ease of contacting support and the helpful guidance provided during onboarding and troubleshooting.
A number of users report slow response times and unresolved issues, especially for technical or urgent problems.
Select users mention support staff lack authority or training, leading to ineffective resolutions and repeated escalations.
Support options
Training options
To see what individual users say about ShipBob's customer support, check out the review snippets below.
“They keep you updated at every step of the process. If you have any issues the customer support is fantastic.”
Tom S.
Founder
“The ShipBob support team (aka Merchant Care) is outstanding as is the rest of the organization. ”
Ernesto S.
CEOO
“I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved.”
Greory K.
Partner
ShipBob FAQs
ShipBob has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does ShipBob support?
ShipBob supports the following languages:
English
Q. Does ShipBob offer an API?
Yes, ShipBob has an API available for use.
Q. What other apps does ShipBob integrate with?
ShipBob integrates with the following applications:
Wix, Grow, PageFly, Shopify Plus, Adobe Commerce, WooCommerce, Order Desk, Zentail, SPS Commerce, Cin7 Omni, AfterShip, ReturnLogic, FedEx Ship Manager, Recharge, Inventory Planner, QuickBooks Online Advanced, Brijj, Octane AI, ReturnGO, Avalara, Quartile, ChannelEngine, NetSuite, Polytomic, Extensiv Order Management, Zip, Triple Whale, CartHook, Square Online, Flxpoint, Logicbroker, Happy Returns, Brightpearl, ShipStation, Squarespace, Klaviyo, Sage Supply Chain Intelligence, Lucky Orange, TikTok, Extensiv Integration Manager, Justuno, Gorgias, GetReviews.ai, Yotpo, Stitch Labs, Omnisend, Okendo, Rithum, Pipe17, Freightos, OrderGroove, Prime Penguin, Fera, Airwallex, Shippo, Linnworks, Attentive, Settle, BigCommerce, Shopify
Q. What level of support does ShipBob offer?
ShipBob offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, Knowledge Base






































