BeInContact - 2026 Pricing, Features, Reviews & Alternatives

BeInContact is a 100% Cloud Omnichannel Cloud Contact Center platform.

BeInContact is designed as a simple and easy to use solution, remaining flexible and fully customisable in its configurations. Its features, out of the box, can be activated at any time: ACD, IVR, AI, Call Recording, Predictive dialer, reportistic and so much more.

Thanks to BeInContact’s flexibility, and BeCloud’s staff experience in examining your requests and needs, you’ll be able to get your brand new Customer Service up and running in just few days or weeks, depending on the scope of your projects. Through a short training period, delivered both remotely or in person, your operators will have all full access to the platform’s functionalities and all the knowledge needed to independently configure services and improve Customer Experience. You can also add customized integrations to the major CRM & Apps with just a few clicks. Integrate any solution you have developed over the years through our API and Web Services is possible as well.

BeInContact can natively be integrated with all the major market-leading CRMs such as Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow and supports all traditional contact channels such as Voice, Email, SMS, Web Chat, Video Chat, and Social Messaging including WhatsApp Business, Facebook Messenger, and more.