JotForm Pricing, Features, Reviews & Comparison of Alternatives

JotForm

Robust forms that work anywhere

4.56/5 (509 reviews)

JotForm overview

What is JotForm?

JotForm Mobile Forms is a completely free and reimagined app that gives users the flexibility to work anywhere, easily collaborate, and streamline their data collection process – all on the go. Here’s a look at some of its features.

Create and edit forms. Building forms just got a whole lot easier. Quickly and easily create forms and make edits on the go.

Offline data collection. Whether you’re in the field, on a mountain, or flying over the sea, gather important information offline — with no internet connection.

Advanced form fields. Take advantage of advanced form fields, such as geolocation, voice recording, and e-signatures to get more complete data for your business.

Kiosk mode. Kiosk mode allows multiple people to fill out a form over and over again on a single device. Use kiosk mode at trade shows or conferences to collect important information.

Assign forms. Assign forms to your teammates so they can access, fill out, view, and manage their responses.

Customize Notifications. Enable or disable notifications on your forms so you can cut through the noise and stay on top of what matters most.

Share your forms and submissions. Easily share your forms and form submissions via email, text, or through other apps.

Be sure to download it on the App Store or Google Play Store.
www.jotform.com

Pricing

Starting from
$19
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Danish, Dutch, Finnish, French and 9 other languages, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish
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JotForm user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.6
  4.3
Daniel Fisher

Full featured form software

Used daily for less than 6 months
Reviewed 2020-06-11
Review Source: Capterra

Jotform is a key system for automating our information flows, especially collecting media files.

Pros
Easy for everyone in the team to use. Great conditional logic. Very useful widgets e.g. signature collection, photo/camera upload.

Cons
More competitive pricing would be helpful - otherwise raising the monthly submission limits.

Response from JotForm


Thanks for sharing your great pros. That's appreciated.
Unfortunately, we do not have any other pricing besides what you see on our pricing page http://www.jotform.com/pricing/ as of the moment. Our pricing is mainly based on usage. However, to get a permanent increase in your submissions limit, you can complete the Get More task on your My Account section https://www.jotform.com/myaccount/getmore.
Regards!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Kathleen Cabral

Form Builder that keeps getting Better

Used daily for 2+ years
Reviewed 2020-01-10
Review Source: Capterra

I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable!

Pros
When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with JotForm. The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert.

Cons
At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using JotForm have been addressed or improved.

Response from JotForm


Glad you find JotForm valuable for your needs. It is also great to know that your issues has been resolved.
Best Regards!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sekharendu Gupta

Amazingingly simple interface, and complete App/api Integration

Used monthly for 2+ years
Reviewed 2020-09-23
Review Source: Capterra

Convenient to work with the team on the form edit structure, Sharing the form and also multiple layered form which can easily be programmed, with least technical expertise, is what makes the software so powerful.

Pros
User Interface is simple, yet feature rich.

Cons
Mobile apps could be little better, in terms of feature. Hopefully upcoming upgrades will look into that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Athi K

Buggy Features, Terrible Support

Used weekly for less than 6 months
Reviewed 2020-02-04
Review Source: Software Advice

This form builder appeared promising at first, as we were going to use it as an application form for our company. We had bought the one-year paid subscription. A critical issue was to get the form translated into different languages to assist our applicants. After we translated the whole form, which took multiple hours, the form was working fine and translations were working fine too. However, after some testing, we realized the translations had suddenly disappeared for no reason, and most importantly, despite trying to restore the form to a previous version, we couldn't retrieve the translations. We contacted support (which is only possible via a Q&A forum, no email or phone line available) who told us the problem would be passed to the developers and be looked at. Needless to say, after multiple messages from our side and after a month's time, no one reached out from the developers and solved our issue. As a result, we requested a full refund and will never use the service again. This got us many weeks back of our schedule in the HR Department of our company, and honestly it's a service we would never recommend to anyone.

Pros
Easy to use, intuitive form building, relatively complex conditions can be added.

Cons
Terrible Support. They didn't solve an important issue for us, so we canceled the paid subscription and requested a refund.

Response from JotForm


We are truly sorry for your unpleasant experience and we completely understand how you feel about the lack of support during that time. It is also sad to know that your issue was not resolved immediately. While we do not provide an ETA on bug reports, our dev team will always resolve issues as quickly as they can. Anyway, right now, we do not have any problems using the language translation feature so I assume this has been resolved a long time ago.
Just to clarify, we provide supports via our Support System at https://www.jotform.com/answers/ and through email support[at]jotform.com. Unfortunately, we do not provide phone support, we believe a web app issue is best resolved through a forum or email because we always provide step by step instructions with screenshots, GIF, or sometimes codes if needed.
Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Sara Tanguay

Jotform + iPad + Dropbox = Contract Robot!

Used weekly for 1-2 years
Reviewed 2020-09-22
Review Source: Capterra

Fantastic! They helped provide a piece of the puzzle I was missing to give a solution to a client with a special need. The ease of setting up the form, connecting Dropbox, and even embedding it into the webpage we used was easy as can be.

Pros
I was faced with a unique problem with a client who wanted to collect contracts they used in their business (lots of contracts weekly) with out having to have physical forms floating everywhere. I used the integrations that Jotform offers - like digital signatures and Dropbox syncing to create a workflow to minimize paper, expedite contract gathering, and have a digital record with out the hassle! Clients could visit a special website that contained the contract on an iPad by the main entrance, sign the contract, submit it, and BOOM! It was gathered in virtual storage!

Cons
I didn't find much I was displeased with when it came to Jotform. There were minor style tweaks that I couldn't get around when using the form inside of a website but it was so minor that it's not even worth the complaint.

Response from JotForm


Glad that JotForm helps expedite the contract process. It's really great when the workflow is quick and easy. :) Thank you for your nice review and have a good one!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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JotForm pricing

Starting from
$19
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free 100 form submissions/month. You can even stretch the limit to 200 without paying. If you need more submissions the price starts from $19/month.

JotForm features

API
Access Control
Activity Dashboard
Automatic Notifications
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Reporting & Statistics
Search Functionality
Social Media Integration
Third Party Integration

Content Management (153 other apps)
Order Management (114 other apps)
Product Catalog (115 other apps)
SEO Management (121 other apps)
Template Management (106 other apps)
Website Management (106 other apps)
eCommerce Management (116 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for JotForm

Key features of JotForm

  • 24/7 Support
  • 2500+ Form Templates
  • 40+ Form Fields
  • Captcha & ReCapthca
  • Conditional Logic & Branching
  • Form Themes
  • Fully Customizable Forms
  • Multi-Users
  • Payments, Subscriptions, Donations
  • SSL Secure Forms
  • Submission Limiter
  • Universal & Mobile Uploads
  • Visual Report Builder
View All Features

Benefits

Digitize your forms and surveys
✓ Save time and money with paperless forms.
✓ Generate, view, and edit forms.
✓ Collect and manage data instantaneously.

Collect data anytime & anywhere, even offline
✓ Fill out your forms and review submissions on the go without having to wait until you
have access to a computer.
✓ Once you are back online, JotForm syncs your data automatically.

🧡 No internet connection, Wi-Fi, or LTE data usage needed!

👍 Advanced Form Fields
✓ GPS location capture
✓ QR code and barcode scanner
✓ Voice recorder
✓ Signature capture
✓ File upload
✓ Take photo

📌 Run your forms and surveys in kiosk mode
✓ Enter kiosk mode to collect multiple submissions from a public or personal device.
✓ Lock down your app and turn your device into an online or offline survey station.
✓ Continue without locking to look at your other forms.
✓ Go from a completed survey to the start page automatically and securely.
✓ Perfect for trade shows, conferences, and fundraisers

Surveys display full screen — no toolbars or menus will be available.

🔔 Take action quickly with notifications
✓ Receive instant push notifications for each response
✓ Enable or disable notifications for specific forms

📌 Collaboration with your team
✓ Share forms via email, text, and other mobile apps (Facebook, Slack, LinkedIn, etc.)
✓ Assign forms to members of your team to send and view responses
✓ Team members can access their forms without a JotForm account
✓ Take an action according to your team responses.

With JotForm Mobile Forms, you can quickly access every JotForm feature from your mobile device. New to JotForm? Here’s what you can do with the world’s easiest form builder:

🚀 Build Any Form in Seconds
✓ No coding skills required
✓ Drag-and-drop Form Builder
✓ 5,000+ customizable form templates
✓ If you need, login or sign up with your Google account
✓ Create registration forms, application forms, order forms, contact forms, sign-up forms, offline surveys, and more!

⚙️ Automate Your Workflow
✓ Add conditional logic, calculations, and widgets
✓ Set up autoresponders for confirmation emails and reminders
✓ Generate analytics reports for your data

📌 Connect with Your Favorite Apps
✓ Integrate with CRM software, email marketing lists, cloud storage, spreadsheets, and
payment processors
✓ Popular integrations: PayPal, Square, Google Calendar, Google Sheets, Airtable,
Dropbox, Mailchimp, Zoho, Salesforce
✓ Connect with thousands of more apps using JotForm’s Zapier integration

💸 Collect Money Online
✓ Accept credit cards for one-time payments, recurring payments, and donations
✓ Integrate with 35 secure payment gateways, including PayPal, Square, Stripe, and
Authorize.Net
✓ No additional transaction fees

🚀 Publish Your Form Anywhere
✓ Copy and paste a short embed code into your web page HTML
✓ Embed on any web page, such as WordPress, Facebook, Blogger, Weebly, Squarespace,
and Wix

🔒 Protect Your Data
✓ 256-bit SSL encryption
✓ PCI DSS Level 1 compliance
✓ GDPR compliance