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Jotform Pricing, Features, Reviews and Alternatives

Jotform product overview

Price starts from

$

29

/momonth
Per Feature

What is Jotform?

The company offers 10,000+ ready-made form templates, 100+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Key benefits of using Jotform

Digitize your forms and surveys
- Save time and money with paperless forms.
- Generate, view, and edit forms.
- Collect and manage data instantaneously.

Collect data anytime & anywhere, even offline
- Fill out your forms and review submissions on the go without having to wait until you
have access to a computer.
- Once you are back online, Jotform syncs your data automatically.

No internet connection, Wi-Fi, or LTE data usage needed!

Advanced Form Fields
- GPS location capture
- QR code and barcode scanner
- Voice recorder
- Signature capture
- File upload
- Take photo

Run your forms and surveys in kiosk mode
- Enter kiosk mode to collect multiple submissions from a public or personal device.
- Lock down your app and turn your device into an online or offline survey station.
- Continue without locking to look at your other forms.
- Go from a completed survey to the start page automatically and securely.
- Perfect for trade shows, conferences, and fundraisers

Surveys display full screen — no toolbars or menus will be available.

Take action quickly with notifications
- Receive instant push notifications for each response
- Enable or disable notifications for specific forms

Collaboration with your team
- Share forms via email, text, and other mobile apps (Facebook, Slack, LinkedIn, etc.)
- Assign forms to members of your team to send and view responses
- Team members can access their forms without a JotForm account
- Take an action according to your team responses.

With Jotform Mobile Forms, you can quickly access every Jotform feature from your mobile device. New to Jotform? Here’s what you can do with the world’s easiest form builder:

Build Any Form in Seconds
- No coding skills required
- Drag-and-drop Form Builder
- 5,000+ customizable form templates
- If you need, login or sign up with your Google account
- Create registration forms, application forms, order forms, contact forms, sign-up forms, offline surveys, and more!

Automate Your Workflow
- Add conditional logic, calculations, and widgets
- Set up autoresponders for confirmation emails and reminders
- Generate analytics reports for your data

Connect with Your Favorite Apps
- Integrate with CRM software, email marketing lists, cloud storage, spreadsheets, and
payment processors
- Popular integrations: PayPal, Square, Google Calendar, Google Sheets, Airtable,
Dropbox, Mailchimp, Zoho, Salesforce
- Connect with thousands of more apps using JotForm’s Zapier integration

Collect Money Online
- Accept credit cards for one-time payments, recurring payments, and donations
- Integrate with 35 secure payment gateways, including PayPal, Square, Stripe, and
Authorize.Net
- No additional transaction fees

Publish Your Form Anywhere
- Copy and paste a short embed code into your web page HTML
- Embed on any web page, such as WordPress, Facebook, Blogger, Weebly, Squarespace,
and Wix

Protect Your Data
- 256-bit SSL encryption
- PCI DSS Level 1 compliance
- GDPR compliance

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Chat
Knowledge Base

Jotform pricing information

Value for money

4.5

/5

693

Price starts from

$

29

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Jotform features

Functionality

4.5

/5

693
Total Features48 7 categories

Most valued features by users

API
Third Party Integrations
Customizable Branding
Activity Dashboard
Reporting/Analytics
Customizable Templates
Reporting & Statistics
Data Import/Export

Functionality contenders

Jotform users reviews

Overall rating

4.6

/5

693

Positive reviews

94%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.91/10
Rating distribution

5

4

3

2

1

483

166

25

6

13

Pros
The form creator is awesome. It made it SUPER easy to design a form with the fields I required my customers to fill out and let's them upload images when contacting me.

BM

Bianca M.

The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options.

EG

Eoin G.

The amount of customizing that can be done with JotForm is simply amazing, even with the free account. I simply couldn't find the ability to use file upload in a free account other than JotForm.

NL

Nicholas L.

Cons
Due to jotform errors and their non-existent customer service I am now getting angry emails from customers threatening to cancel their subscriptions.

GC

Glenn C.

It's expensive and you can only gather X amount of forms before being charged. The website is a bit dated.

LU

Lydia U.

That it’s hard to read and fill out on mobile browsers because of the tendency to be cut off on the screen.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

Jotform Review

Reviewed 5 months ago

Transcript

Ron: My name is Ron. I'm a communications analyst. I give jotForm a four out of five. And for more reviews...

Lucas H.

Project Manager

Higher Education, 11-50 employees

Review source

Overall Rating

A friendlier, powerful form software

Reviewed 6 months ago

Transcript

Lucas: My name is Lucas. I'm a project manager, and I'll give JotForm a five out of five. For more reviews...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Not the sexiest form solution out there, but boy is it powerful

Reviewed a year ago

Excellent. It's an excellent platform with robust features and tons of integrations. Support is top-notch as well.

Pros

The conditional form fields and calculations make this an extremely powerful tool for anyone looking to capture information. It's affordable, works well, integrates with a lot of platforms easily, and does exactly what it's intended to do.

Cons

There isn't much. It isn't the sexiest platform out there, but with a little CSS you can get the forms styled exactly how you want them. It would be nice to have better WYSIWYG options. Really minor detail, but I get quite annoyed when the forms auto sort in the order of most recently updated. They start by displaying alphabetically, I'll click on my desired form, but right as I click it changes ...

Vendor response

Thanks for your review and glad you like two of the best JotForm features, calculation and conditional logic. We really appreciate it. Regarding the sorting problem you've encountered on the My Forms page, we tried it but we can't replicate the problem. The selected sort option is saved even after revisits. Could you please clear your browser's cache and try it again? If the problem persists, contact us at https://www.jotform.com/contact/ so we can help you. Regards!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Flexible tool for all your Form Needs

Reviewed 2 days ago

I have used Jotform over the years for many different usage cases. Surveys among a larger group of people, intake forms for trainings and evaluations of meetings etc. - its easy and quick to put together a form, its just as easy and quick for your audience/clients etc. to fill the forms out and its equally easy and quick to make use of that data through their exporting functions. For my (not continual and in large volume) usage I only ever needed the free version. There are some additional functions if you pay as well. The only time I had an issue was when a PDF export function did not work as expected. The engineers got back to me within a short time frame - I was impressed.

Pros

Form templates can easily be adjusted or you can start from scratch. Its easy to set up and use, simple for people to enter their data into your form and your export functions are great (Excel, or each respondents answers as PDF). Customer support is reactive, competent and polite. And all of that even though I have ever only used the free version!

Cons

The only downside might be that the individual settings for each form are a bit hidden. Once you know where they are its not hard to find them, but you might be searching the first time around how to ensure some of the settings are set up in a way that you want them to be.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Buyer beware: JotForm API breaks and support is awful

Reviewed 2 months ago

Support is terrible and a deal breaker. We are moving to Gravity Form as a result.

Pros

The UI is pleasant for both the user and the integration. Setting it up was easy and getting it integrated with ActiveCampaign over the API wasn't difficult.

Cons

The support is a HUGE problem. We work in mental health and having client inquiries transmist can be a matter of life and death if someone is in crisis. We noticed we were not having contacts transfer some times and other times, parts of data which was mapped, wasn't transmitting and deals weren't being generated due to missing tags and data. This alarmed us and we reset the integration to no avail. We contacted support multiple times to find responses that regularly took 4-7 days and sometimes no response at all. It was infuriating and irresponsible on their side.

Vendor response

Hi William, Thanks for your honest feedback and we apologize for the lack or delayed assistance from the support team. We are surprised that you are not getting any help in a timely manner since we all replied to report tickets on the same day. Our average response time is between 1 to 4 hours. We have a support team working from different parts of the globe to provide 24/7 support. We kindly suggest checking your tickets on the web if you have not been notified via email. It's possible that the email notifications didn't go into your inbox. Anyway, if your issue is still not resolved, please contact us via our support contact form here https://www.jotform.com/contact/ so we can assist you further. We'll look forward to your reply. Regards!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best survey maker

Reviewed 3 months ago
Pros

For basic use I found it very friendly and have a lot of tools. You can customize the forms and create your own templates.

Cons

If you include an external link in a form it wouldn't open if the link is not from JotForm. SOmetimes get very techny to customize and edit the style of the template.

Vendor response

We really appreciate your positive rating. Thank you so much! To clarify, there's no restriction with the external links. You can put any links you want in your form. If you come across issues with this or with customizing your form, feel free to contact us at https://www.jotform.com/contact/ so we can help. Have a good one!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A friendlier, powerful form software

Reviewed 7 months ago

We started with Google Forms and also use Microsoft Forms quite a bit. All of them have their limitations. JotForm allows us to receive file uploads on a WordPress site, send quick surveys, and explore detailed feedback from curriculum reviewers. Customer service has been helpful, too.

Pros

I've come to rely on the Cards version of forms. I like the breadth of integrations and the variety of field types. The new Tables and Reports features are pretty interesting too. JotForm is reasonably easy to set up and very user-friendly on the front end.

Cons

A lot of the default styles are pretty dated, but there are some fine options for styles. The admin UX takes a bit of getting used to--not quite the normal flow, but there are reasons for this.

Vendor response

Thank you so much. We greatly appreciate your time to leave a positive review. Have a good one!

Jotform FAQs and common questions

Jotform has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Jotform has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Jotform supports the following languages:
Finnish, Norwegian (Bokmal), French, Polish, Portuguese, Danish, Dutch, German, Italian, English, Turkish, Hungarian, Swedish, Spanish


Jotform supports the following devices:
Android


Yes, Jotform has an API available for use.


Jotform integrates with the following applications:
Tray.io, Authorize.net, ConvertKit, SQL Server, Constant Contact, Chargify, Integromat, PayPal, Google Analytics, Dropbox Business, Zoho CRM, Insightly, Worldpay, Campaign Monitor, Paymo, ActiveCampaign, MailerLite, Zapier, PayU, Knack, Solve, BlueSnap, MongoDB, Microsoft OneDrive, Airtable, ClinchPad, Trello, Google Drive, Box, Square Point of Sale, Pipedrive, Zoom, iContact, Egnyte, Wordpress, Freshdesk, Sendinblue, Stripe, Automate.io, Paysafe, MariaDB, Oracle Aconex, GoCardless, EngageBay, SendGrid, Klaviyo, Google Contacts, Typeform, Akita, Basecamp, GetResponse, CyberSource, Weebly, PayPal Invoicing, Facebook, 2Checkout, Highrise CRM, monday.com, Keap, ClickUp, VerticalResponse, Google Calendar, Mad Mimi, Mailchimp, Braintree, Wrike, PayJunction, Joomla, Asana, Podio, Salesforce App Cloud, IFTTT, AWeber, Smartsheet, HubSpot CRM, Evernote, Zendesk, Microsoft Excel


Jotform offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base

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