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Vivantio
5
83
4
68
3
24
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Flexible Software. Focused Service.
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Vivantio - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Vivantio overview
What is Vivantio?
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations, HR and B2B customer support.
Vivantio’s user interface
Vivantio pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.2
Ease of use
4.2
Customer support
4.4
Reviews sentiment
What do users say about Vivantio?
Responsive support
Select to learn more
Who uses Vivantio?
Based on 178 verified user reviews.
Company size
Midsize Businesses
Enterprises
Small Businesses
Top industries
Use cases
Vivantio's key features
Most critical features, based on insights from Vivantio users:
All Vivantio features
Features rating:
Vivantio alternatives
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49
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Per month
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Vivantio pricing
Value for money rating:
Starting from
49
/user
Per month
User opinions about Vivantio price and value
Value for money rating:
To see what individual users think of Vivantio's price and value, check out the review snippets below.
Greg J.
Helpdesk manager
Ben S.
IT Manager
Vivantio integrations (18)
Integrations rated by users
We looked at 178 user reviews to identify which products are mentioned as Vivantio integrations and how users feel about them.
Integration rating: 5.0 (1)
“drafting documents, letters and statements.”
Yu N.
Director
Integration rating: 4.0 (1)
Vivantio customer support
What do users say about Vivantio customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Vivantio customer support.
Widely noted by reviewers, Vivantio’s support team responds quickly, often within hours, and provides helpful solutions to issues.
A significant portion of users appreciate the knowledgeable, friendly, and hands-on approach of Vivantio’s customer support staff.
Support options
Training options
To see what individual users say about Vivantio's customer support, check out the review snippets below.
“Responsive support”
Kit M.
Digital Service Delivery Coordinator
“Vivantio is generally well-regarded as a comprehensive service management platform that offers a range of features and capabilities”
Luisito A.
Facilities Tech
