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Chattermill

Customer feedback analysis software

Table of Contents

Is this product right for your business?

Find out with a

Chattermill - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Chattermill overview

What is Chattermill?

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services.

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.

Here's why we're different:

We unify customer data across 50+ integrations.

Chattermill’s AI model was built specifically for CX.

Our platform delivers actionable insights to help you make informed decisions.

We provide exceptional customer support and industry expertise when you need it.

We make CX a revenue-driving function for your business.

Key benefits of using Chattermill

Our customer feedback analytics platform helps companies across multiple industries with the same fundamental challenge - to answer questions quicker using their customer data.

Starting price

Alternatives

with better value for money

Chattermill’s user interface

Ease of use rating:

4.5

(25)

Chattermill pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(8)

5(16)

What do users say about Chattermill?

Its user-friendly interface makes it easy for our team to quickly and efficiently analyze customer feedback and extract insights.

Select to learn more

Who uses Chattermill?

Based on 25 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Cosmetics

Design

Others

Use cases

Customer Satisfaction

Customer Experience

Natural Language Processing (NLP)

NPS

Text Mining

Chattermill's key features

Most critical features, based on insights from Chattermill users:

Sentiment analysis

4.4

(15)

Text analysis

4.7

(17)

Customer experience management

4.7

(11)

Third-Party integrations

4.5

(8)

Reporting/Analytics

4.6

(9)

Survey/Poll management

3.7

(3)

All Chattermill features

Features rating:

4.4

(25)

Trend analysis

5.0

(2)

Topic classification

4.5

(8)

Part of speech tagging

5.0

(2)

Feedback management

4.3

(7)

Visual analytics

3.3

(3)

Search/Filter

4.1

(7)

Multi-Channel data collection

3.3

(3)

Negative feedback management

4.5

(4)

Dashboard

4.5

(4)

Predictive analytics

5.0

(1)

Real-Time analytics

(0)

Ratings/Reviews

(0)

Quantitative Analysis

(0)

Process/Workflow automation

3.0

(1)

Predictive modeling

(0)

Performance metrics

(0)

Pattern detection and recognition

(0)

Natural language processing

5.0

(5)

Multiple data sources

(0)

Access controls/permissions

(0)

Real-Time data

(0)

Real-Time notifications

(0)

Reporting & statistics

5.0

(1)

Segmentation

(0)

Semantic Search

(0)

Single sign on

(0)

Social media integration

(0)

Spam detection

(0)

Summarization

(0)

Surveys & feedback

5.0

(3)

Tagging

(0)

Taxonomy Classification

(0)

Topic clustering

(0)

Workflow management

2.0

(1)

Activity dashboard

(0)

Ad hoc Analysis

(0)

AI/Machine learning

(0)

Alerts/Notifications

(0)

API

4.0

(2)

Boolean search

(0)

Categorization/Grouping

(0)

Chat/Messaging

3.0

(1)

Collaboration tools

(0)

Commenting/Notes

(0)

Contextual Search

(0)

Customer profiles

(0)

Customer segmentation

3.0

(4)

Customizable reports

(0)

Data analysis tools

(0)

Data classification

(0)

Data cleansing

(0)

Data extraction

(0)

Data import/export

5.0

(2)

Data verification

(0)

Data visualization

4.0

(1)

Drag & drop

(0)

Entity analysis

(0)

Filtering

(0)

Full text search

(0)

Language detection

(0)

Machine learning

(0)

Metadata management

5.0

(1)

Monitoring

(0)

Multi-Language

5.0

(1)

Chattermill alternatives

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4.5

(25)

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Ease of Use

4.4

Features

4.4

Value for Money

4.2

Customer Support

4.6

licili

4.8

(4)

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Features

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Clootrack

5.0

(16)

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ATLAS.ti

4.8

(141)

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No pricing info

Free trial

Free version

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Customer Support

Chattermill pricing

Value for money rating:

4.2

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Pro

No pricing info

Team

No pricing info

Enterprise

No pricing info

User opinions about Chattermill price and value

Value for money rating:

4.2

(25)

To see what individual users think of Chattermill's price and value, check out the review snippets below.

“It's been easy for new team members (across the business) to adopt - with a very user friendly interface. The Chattermill team have been very helpful & responsive along the way.”

Victoria S.

Analyst

“So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot.”

Justyna Z.

Customer Satisfaction Advisor