App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Cresta
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based sales enablement solution
Table of Contents
Cresta - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Cresta overview
What is Cresta?
Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.
Cresta's agent assist capabilities empower human agents with real-time, outcome-driven behavioral guidance based on conversational context. The platform unifies an organization's knowledge base, allowing Cresta's AI to proactively deliver the exact answers agents need right. Cresta lets stakeholders generate accurate conversation summaries in real-time.
The conversation Intelligence features of the Cresta platform allow contact centers to discover, track, and reinforce the true drivers of the performance. Cresta's AI-based insights and recommendations turn customer conversations into business decisions, while the platform's targeted, results-driven coaching helps managers develop teams. Cresta's quality management capabilities transform this function from a resource drain into a performance driver, with AI-based auto-scoring and streamlined workflows.
Key benefits of using Cresta
Starting price
Alternatives
with better value for money
Cresta’s user interface
Cresta reviews
Overall rating
5.0
/5
1
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
1
0
0
0
0
Cresta's key features
Most critical features, based on insights from Cresta users:
All Cresta features
Features rating:
Cresta alternatives
Cresta
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Ringover
Starting from
No pricing info
Gong.io
Starting from
No pricing info
Cresta integrations (30)
Cresta support options
Typical customers
Platforms supported
Support options
Training options
Cresta FAQs
Cresta has the following typical customers:
Large Enterprises, Mid Size Business
These products have better value for money
Q. What languages does Cresta support?
Cresta supports the following languages:
English
Q. Does Cresta offer an API?
No, Cresta does not have an API available.
Q. What level of support does Cresta offer?
Cresta offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base