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Top Rated Call Center Workforce Management Software with Open source - Page 3

Last updated: September 2026

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87 software options

Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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JustCall logo

Cloud-based AI communication platform for sales teams

Cloud-based AI communication platform for sales and support teams, combining voice, SMS, WhatsApp, and email with automated dialers.

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ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

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Universal Knowledge logo

Multi-solution knowledge management product

Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support.

SaaS or On Premise deployment options available.

Pricing based on a cost per named and / or concurrent license per month.

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GoContact logo
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Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

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MK logo
(0)

Calibration and metrology management software

MK is a calibration and metrology software that manages instrument control, advanced calculations, and calibration certificate generation. The system compares instrument measurements against references, calculating errors, uncertainties, and tolerances while supporting various instrument types including pressure gauges, scales, and thermometers. It can be installed locally or accessed via web, with features compliant with industry standards like INMETRO and IEC 17025.

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Verint Forecasting and Scheduling logo
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Workforce management & contact center quality assurance tool

Verint Forecasting and Scheduling is a workforce management and contact center quality assurance solution that helps businesses manage shift swapping, track employee performance, handle capacity planning, and more from within a unified platform.

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TASKE Contact logo

Read more about TASKE Contact

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CallFinder logo

Speech analytics tool for small to midsize businesses

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.

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Enghouse Contact Center logo

Cloud-based contact center platform

Enghouse Interactive Contact Centers, featuring the omni-channel Enghouse CCaaS, are highly reliable, secure, feature-rich solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries over any channel or device.

Read more about Enghouse Contact Center

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Shopl logo

Collaboration tool for on-site teams.

Shopl is an all-in-one solution for time & attendance, and task management for onsite teams.

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Squaretalk logo

All-in-one contact center platform for sales automation

Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization

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CxEngage logo

Video, audio & web conferencing platform

Lifesize is an audio, web & video conferencing tool which supports chat functionality, an integrated search-based directory, plus video call recording & sharing

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Aquant logo
(0)

Unleashing Service Excellence with Aquant's Service Co-Pilot

Service Co-Pilot is an end-to-end solution designed specifically for service organizations to enhance service outcomes and elevate customer experience. It's a transformational catalyst, enabling organizations to adopt new strategies and technologies and advance customer excellence.

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Click2Coach logo

Workforce optimization software for contact centers

Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

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Quvu logo

IVR and predictive dialer software

Quvu is a transformational cloud-based contact center management solution that helps businesses deliver real-time analytics, dialer, and Ofcom compliance. Key features include a predictive dialer, call recording, Interactive Voice Response (IVR), queue management, and role consoles.

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3C Plus logo
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Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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CaseManager logo

Customizable contact center solution for excellence

A customizable contact center solution that streamlines operations by enabling team creation, case segmentation, custom fields, field read/write access, automated workflows, flexible document generation, reporting, and enhanced customer engagements, available on-premise or in the cloud.

Read more about CaseManager

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Zendesk WFM logo

Zendesk's Workforce management software.

Zendesk's workforce management tool designed to help users better manage their contact center operations.

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Intradiem logo

Workforce automation solution for optimizing operations

Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and direct–each rep's activity to maximize productivity and engagement–every minute of every shift.

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NICE Workforce Management logo

Workforce management solution

NICE Workforce Management suite helps companies with their strategic planning, agile scheduling, and AI predictive forecasting through machine learning.

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OneContact CC logo

Omni-channel contact center management platform

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

Read more about OneContact CC

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Imperva Sonar logo

Unified cybersecurity platform for IT professionals

Imperva Sonar is a unified cybersecurity platform that provides fully integrated protection for applications and databases against emerging, automated, and insider attacks. It can be used to protect critical databases, applications, websites, and, APIs.
The Imperva Sonar platform includes behavioral analysis, threat prevention, data governance, cloud discovery, bot management, plus other types of protective technology.

Read more about Imperva Sonar

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Guesty Lite logo

The engine powering more successful STR hosts

Guesty Lite is the leading all-in-one platform for short-term rental hosts with up to three properties. It centralizes bookings, guest messaging, and operations, with seamless OTA sync and optional add-ons. Hosts switching to Guesty Lite see an average 9% revenue growth in just 12 months.

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InsightPro logo
(0)

AI-driven workforce analytics for healthcare payers

InsightPro is a workforce analytics platform designed for healthcare payers that combines artificial intelligence and machine learning capabilities to supports. claims operations, quality assurance, and contact center functions.

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