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Top Rated Contact Center Quality Assurance Software with Large enterprises - Page 2

Last updated: September 2026

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66 software options

CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

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Zendesk Explore logo

Build reports and dashboards with multiple data sources

Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so they can do more of what works and less of what doesn’t.

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Aloware logo

Cloud contact center with AI & CRM for SMBs

Aloware is a cloud-based contact center for SMBs combining voice, SMS, AI voice agents, CRM integration, and compliance tools in one.

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Avaya Cloud Office logo

Unified communications and collaboration

Avaya Cloud Office is a cloud-based collaboration and unified communications solution for SMBs. The software combines calling and chat, with support for multiple devices per number and seamless switching between mobile and desk phones.

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Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

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Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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JustCall logo

Cloud-based AI communication platform for sales teams

Quality assurance with real-time coaching, automated scoring, compliance tracking, and seamless integration to boost agent performance.

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Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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isorobot logo

Enterprise Management System

isorobot track your organization's complex operations by effectively analyzing micro & macro aspects of the business.

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Mihup logo
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Enterprise Voice AI for contact centers & automotive

Cloud, on-premises, or edge-deployable enterprise Voice AI platform for contact centers, offering call automation, multilingual NLU.

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Mitel Workforce Optimization logo
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Read more about Mitel Workforce Optimization

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MK logo
(0)

Calibration and metrology management software

MK is a calibration and metrology software that manages instrument control, advanced calculations, and calibration certificate generation. The system compares instrument measurements against references, calculating errors, uncertainties, and tolerances while supporting various instrument types including pressure gauges, scales, and thermometers. It can be installed locally or accessed via web, with features compliant with industry standards like INMETRO and IEC 17025.

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CallFinder logo

Speech analytics tool for small to midsize businesses

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.

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Operata logo
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Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

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i2x logo

On-premises system and vendor portal integration software

i2x is for firms in the oil and gas industry by providing them with data and system integration tools. Key features include activity tracking, real-time monitoring & updates, 3rd party integrations, data import/export, data mapping, ETL tools, and email management.

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Freshcaller logo

Modern Phone System for customer support & sales

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

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VoiceOwl logo
(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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Calibre logo

Call recording tool

Calibre is the most advanced call recording tool that records, reports, and analyzes calls or multi-media interactions via interactive dashboards and status indicators.

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Qualicore logo
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QA & coaching platform for call centres

Purpose-built QA scoring for contact centres. Weighted scorecards, hard fatal-fail enforcement, automated coaching plans, and 5-algorithm escalation detection. POPIA/GDPR-compliant audit trail. 35+ integrations. Multi-tenant BPO support. 24-hour setup.

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RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

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3C Plus logo
(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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Call Audit & Intelligence Platform logo
(0)

AI call scoring & agent coaching platform

Zapbuild Call Audit & Intelligence Platform automatically transcribes and analyzes customer conversations across voice, video, and chat channels. The platform features automated quality assurance scoring, sentiment detection, compliance monitoring, and personalized coaching plans for agents based on call performance patterns.

Read more about Call Audit & Intelligence Platform

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Zingtree logo

Build interactive decision trees that guide your teams.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

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Natterbox logo

The Voice Experts for Salesforce

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations.

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Double-Take logo

Secure data management

Double-Take Cloud provides real-time server replication that captures all changes to your data and applications and securely stores them in the Amazon EC2 infrastructure. Real-time replication protects all of the data, and full-server protection includes the data, programs, and system configuration.

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