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Heap
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one solution for creating great digital experiences.
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Heap - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: December 2025
Heap overview
What is Heap?
Heap is a digital insights platform that enables digital experience teams to improve customer experiences by pinpointing exactly where users are struggling and quickly make improvements to ensure an intuitive, enjoyable user experience. Rather than relying purely on gut instinct, teams can leverage digital engagement data to test hypotheses and answer questions as they arise.
Get the why behind the what with Heap’s One-Click Session Replay. Bring instant context to analytics & immediately find friction, fully understand user behavior, and quickly identify solutions to the biggest challenges.
Heap's powerful data science layer scours datasets to automatically uncover the insights that lead to the biggest business results — even on untracked events.
Build a personalized experience by creating user cohorts based on real actions taken on site or app. Understand how different users navigate digital experiences, personalize communications, and bring third-party data into Heap to build user segments that accurately incorporate the full customer journey.
With over 100 integrations across the stack, teams can deliver the right information to the right customers at the right moment in their journey.
Heap takes the safety of your customer data seriously: Custom security configurations, built-in PII protections, encrypted data transfer, SOC 2/GDPR compliance, and programmable controls keep your customer data safe and secure.
Only Heap can surface the insights teams need to win: With native session replay, a complete data foundation, and automated data science, teams can understand the full user journey to quickly improve conversion, retention, and customer delight.
Key benefits of using Heap
- Data Foundation: Unlike manual tracking, Heap Autocapture provides complete granularity into every single digital interaction along the customer journey without additional engineering or administrative burdens. To manage this streaming data, the data engine delivers instant access to high quality, trusted data at virtually any scale.
-Session Replay: Heap’s One-Click Session Replay brings instant context to your analytics so your teams can immediately find friction, fully understand user behavior, and quickly identify solutions to your biggest challenges.
- Proactive Insights: Data science applied to complete, retroactive digital engagement data from Heap Autocapture enables users to uncover blind spots (unknown unknowns) in their business, while exploring and analyzing all their data in real-time.
- Automated Action: Users can quickly answer questions and act on their insights in their chosen tools or data warehouse via streamlined workflows and fully automated data pipelines.
- Integrations Across the Stack: Over 100 integrations ensure you can deliver the right information to the right customers at the right moment in their journey.
- Direction on Key Investments: Heap’s data science tools show you the alternate paths users take, the amount of effort it takes users to get through any flow, and the events that most correlate with conversion and retention, automatically.
- A Single Platform for Data-Driven Decisions: Other solutions give you quantitative or qualitative tools. Heap integrates the two, giving you complete visibility into everything your users do.
Starting price
per year
Alternatives
with better value for money
Heap’s user interface
Heap pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.2
Customer support
4.3
Reviews sentiment
What do users say about Heap?
I want to be very clear that Heap is not for most companies if you grow out of their free trial of 10k sessions per month. If you can't afford over 2k USD per month, then don't bother - because that's their pricing.
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Who uses Heap?
Based on 42 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Heap's key features
Most critical features, based on insights from Heap users:
All Heap features
Features rating:
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Heap pricing
Value for money rating:
Starting from
24000
Per year
User opinions about Heap price and value
Value for money rating:
To see what individual users think of Heap's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Verified reviewer
Anonymity request
Heap integrations (71)
Heap support options
Typical customers
Platforms supported
Support options
Training options
Heap FAQs
Heap has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
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Q. What languages does Heap support?
Heap supports the following languages:
English
Q. Does Heap offer an API?
No, Heap does not have an API available.
Q. What level of support does Heap offer?
Heap offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Email/Help Desk
