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DrChrono Logo

Cloud healthcare management platform

Table of Contents

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DrChrono - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

DrChrono overview

Based on 489 verified user reviews

What is DrChrono?

By industry, DrChrono reviewers are most commonly professionals in medical practice (67%). The most frequent use case for DrChrono cited by reviewers is electronic medical records (63%).

What do users say about DrChrono pricing?

Reviewers indicate that DrChrono offers flexible pricing tiers and some users say it is affordable compared to competitors, with free trials and updates. However, some reviewers feel costs are high, especially for smaller practices, and report expensive add-ons.

Starting price

Alternatives

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Pros & Cons

Scheduling

Pricing

Extensive customization options

Customer Support

Bugs and Issues

Contract Issues

DrChrono’s user interface

Ease of use rating:

DrChrono pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(81)
3-4(179)
5(229)

What do users say about DrChrono?

By industry, DrChrono reviewers are most commonly professionals in medical practice (67%). The most frequent use case for DrChrono cited by reviewers is electronic medical records (63%).

Select to learn more


Who uses DrChrono?

Based on 489 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Medical Practice
Health, Wellness and Fitness
Hospital & Health Care
Mental Health Care
Others

Use cases

Electronic Medical Records
Mental Health
Medical Scheduling
Claims Processing
Medical Practice Management

DrChrono's key features

Most critical features, based on insights from DrChrono users:

Patient scheduling
Patient portal
Claims management
Medical billing
E-Prescribing

All DrChrono features

Features rating:

Activity dashboard
Alerts/Notifications
Analytics
API
Appointment management
Appointment scheduling
Assessment management
Audit trail
Before & after pictures
Billing & invoicing
Calendar management
Charting
Claims management
Claims scrubbing
Client management
Clinical notes
Code & charge entry
Coding assistance
Compliance tracking
Confirmations/Reminders
Co-Pay & Deductible Tracking
Credit card processing
Customizable forms
Customizable templates
Data import/export
Decision support
Digital signature
Document templates
Drag & drop
Drug reference database
Dunning management
EDI
Electronic claims
Electronic prior authorization
Employee management
EMR/EHR
EPCS compliant
E-Prescribing
Exercise library
Faculty/Staff management
For cardiologists
For chiropractors
For dermatologists
For family medicine
For healthcare
For medical purposes
For medical spas
For mental/behavioral health
Formulary management
For obstetrics & gynecology
For ophthalmologists
For optometrists
For orthopedics
For pain management
For physical therapy
For plastic surgery practices
For podiatrists
For primary care
For psychiatrists
For urologists
Handwriting recognition
Healthcare compliance
HIPAA compliant
Image management
Initial assessments
Insurance eligibility verification
Insurance management
Inventory management
Invoice history
kiosk
Lab integration
Live chat
Meaningful use certified
Medical billing
Medication alerts/warnings
Medication history
Medication management
Messaging
Mobile access
Mobile app
Multi-Location
Multi-Physician
Multi-Provider practice
No-Show tracking
Notes management
On call scheduling
ONC-ATCB certified
One-to-One messaging
Onsite registration
Order entry
Outcome assessment tools
Paper-Based Claims
Patient education
Patient engagement
Patient Flow Management
Patient intake
Patient management
Patient portal
Patient records management
Patient scheduling
Payment processing
Physician management
Physician scheduling
Practice management
Pre-Registration
Prescription renewal
Progress notes
Quotes/Estimates
Records management
Recurring appointments
Reminders
Remittance advice
Remote treatment planning
Revenue management
Role-Based permissions
Scheduling
Self check-in/check-out
Self service portal
SOAP notes
Task management
Task scheduling
Telemedicine
Templates
Therapy notes
Treatment planning
Video conferencing
Virtual waiting room
Voice recognition

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DrChrono integrations (24)

Integrations rated by users

We looked at 489 user reviews to identify which products are mentioned as DrChrono integrations and how users feel about them.

Integration rating: 5.0 (3)

It connects your event management directly to your payments, so everything stays in sync. Deposits, invoices, and final payments flow through one system, reducing manual entry and errors.

Verified reviewer profile picture

Aireanne T.

Owner

Integration rating: 2.0 (1)

We didn't have good luck with it being accurate, had a lot of issues.

NW

Nicole W.

Doctor and owner

Integration rating: 4.0 (1)

Box logo
Box

Integration rating: 3.0 (1)

DrChrono customer support

What do users say about DrChrono customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of DrChrono customer support.

A fair number of users highlight DrChrono's customer support as responsive, helpful, and quick to resolve issues when contacted.

Multiple users appreciate the ease of reaching support, noting prompt replies and useful guidance during onboarding and troubleshooting.

A portion of users report slow response times, unresolved issues, and difficulty getting timely help, especially for complex problems.

Multiple users express frustration with the lack of direct phone support, limited communication channels, and inconsistent service quality.

Support options

Phone support
Faqs/forum
Email/help desk
Chat
Knowledge base

Training options

In person
Documentation
Webinars
Live online
Videos

To see what individual users say about DrChrono's customer support, check out the review snippets below.

“Support is generally polite, but resolution is slow and often reactive.”

CH

Charbel H.

Chiro

“I will actively show any one that wants to know how they respond to their customers.”

TW

Teya W.

Doctor of Nurse Practitioner

“You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry.”

JJ

Justine J.

Vice President

“Every aspect — design, functionality, service, and communication — feels broken.”

AB

Ahmad B.

MD

DrChrono FAQs

Q. Who are the typical users of DrChrono?

DrChrono has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business

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Q. What is DrChrono used for?

DrChrono is a cloud based healthcare technology platform that integrates electronic health records, practice management, medical billing, and revenue cycle management into a unified system. The platform is accessible through web browsers and mobile applications on iPhone, iPad, and Mac devices. Customizable modules and specialty tailored templates support more than twenty medical disciplines, including family medicine, pain management, orthopedic surgery, psychiatry, podiatry, and urgent care. Configuration options allow practices to align administrative, clinical, and financial processes with their workflow requirements. The electronic health record component offers configurable clinical notes with specialty specific templates and time saving charting shortcuts that reduce documentation tasks. E prescribing capabilities include controlled substance workflows and integration with lab ordering and results management. Medical speech to text functionality accelerates note entry while clinical decision support tools assist in treatment planning. The patient portal facilitates secure communication and access to health data, and telehealth features enable scheduling and conduct of virtual visits directly within the health record environment. Electronic prior authorization automates approval requests and responses to simplify the authorization process. The practice management module delivers appointment scheduling with drag and drop resourcing, online patient self scheduling, and automated reminders via email, text message, and phone. Real time insurance eligibility verification and customizable billing profiles streamline front office operations. A patient check in kiosk supports on site registration, and configurable fee schedules and billing codes align charge capture with practice requirements. Reporting and analytics provide insights into operational performance, and support for multiple locations and providers accommodates growing practices. Revenue cycle management services include end to end billing operations with claim scrubbing to minimize denials, real time tracking of claim status, payment posting, and management of denials and appeals. Transparent analytics offer visibility into financial performance and patient statement workflows. Integration capabilities through an open application programming interface allow connection to third party laboratories, pharmacies, imaging centers, and wearable device data sources such as Apple HealthKit. Native iOS applications support offline charting and mobile workflows. The platform maintains HIPAA compliance with secure data encryption, role based access controls, and audit logs to safeguard sensitive patient information.


Q. Does DrChrono support mobile devices?

DrChrono supports the following devices:
iPhone, Android, iPad


Q. What level of support does DrChrono offer?

DrChrono offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

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