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Front
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for collaboration
Table of Contents
Front - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Front overview
Based on 285 verified user reviews
What is Front?
Reviews for Front come from a wide variety of industries, including computer software (15% of reviewers), information technology and services (8%), and marketing and advertising (7%). The most frequent use case for Front cited by reviewers is email management (63% of reviewers).
What do users say about Front pricing?
Some reviewers feel Front is expensive, especially for small teams, and report that frequent price increases, upfront payments, and locked features reduce value. Some reviewers find pricing more competitive for larger companies and indicate business value despite costs.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Team Email Management
User Interface
Team Collaboration
Message Reply Management
Email Archiving
High and unpredictable costs
Front’s user interface
Front pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.4
Ease of use
4.5
Customer support
4.4
Reviews sentiment
What do users say about Front?
Reviews for Front come from a wide variety of industries, including computer software (15% of reviewers), information technology and services (8%), and marketing and advertising (7%). The most frequent use case for Front cited by reviewers is email management (63% of reviewers).
Select to learn more
Who uses Front?
Based on 285 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Front's key features
Most critical features, based on insights from Front users:
All Front features
Features rating:
Front awards
Front alternatives
Front
Starting from
25
/user
Per month
Salesforce Sales Cloud
Starting from
No pricing info
Zendesk Suite
Starting from
No pricing info
LiveChat
Starting from
No pricing info
Front pricing
Pricing plans
Pricing details:
User opinions about Front price and value
Value for money rating:
Of 32 reviews that provide robust commentary on Front's price and value, 13% mention it in a positive light.
Some reviewers feel Front is expensive, especially for small teams or individual users, and say that frequent price increases, upfront annual payments, and minimum user requirements make it less accessible. Users report that essential features are locked behind higher-tier plans and that the lack of a free trial or refund policy reduces perceived value. Some reviewers find the pricing more competitive for larger companies and indicate that, despite the cost, the platform delivers value for their business needs. Users think integrations and digital workflow benefits can justify the investment for some organizations.
, and
To see what individual users think of Front's cost and value, check out the review excerpts below.
Arjun K.
Co-founder
Moritz M.
CPO
Front integrations (123)
Integrations rated by users
We looked at 285 user reviews to identify which products are mentioned as Front integrations and how users feel about them.
Integration rating: 5.0 (1)
“With Front we use Gamil to contact our customer and reply to their questions”
Kinjal V.
Carer
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Front customer support
What do users say about Front customer support?
Customer support rating:
We analyzed 26 verified user reviews to identify positive and negative aspects of Front customer support.
The majority of users find Front's customer support responsive, helpful, and quick to resolve issues.
A significant portion of users appreciate the friendly and knowledgeable support staff.
Widespread user sentiment highlights excellent self-support documentation and proactive service.
A minority of users report slow response times or unhelpful interactions with Front's support team.
Support options
Training options
To see what individual users say about Front's customer support, check out the review snippets below.
“I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch.”
Andres A.
Logistics Coordinator
“Of course some bugs exists but, their customer support team is amazingly fast at resolving.”
Jodi N.
Account Manager/People Operations
“Their support staff can also be slower to respond than would be expected for a support platform.”
Ginny C.
Head of Customer Support
Front FAQs
Front has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is Front used for?
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth
Q. What are the benefits of using Front?
• Centralized view: Incoming messages, from group email addresses (support@, sales@, etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.
• Better team collaboration: Teams can work together in the team inbox with assignments, internal comment and shared drafts, and collision detection to make sure they're not dropping the ball or duplicating work.
• Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, message templates, workflow automations, send later, follow-up reminders, and individual email management in Front.
• Sharpen your focus: Get a better understanding of your team’s workload, customer’s experience, and more with in-depth analytics.
• Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.
• Full administrative control: With Front, you have custom governance to best serve your customers. Our administrative console allows you to control permissions, provisioning, access rights, and more.
• Security that scales with you: Our platform is built using industry-standard encryption. Daily backups ensure performance never slips, and each customer gets a unique enterprise identifier.
• Invested in compliance: From SOC 2 to GDPR, we continuously invest in enterprise-grade compliance and governance frameworks to protect your data and keep it safe.
Q. What languages does Front support?
Front supports the following languages:
English
Q. Does Front support mobile devices?
Front supports the following devices:
Android, iPad, iPhone
Q. Does Front offer an API?
Yes, Front has an API available for use.
Q. What level of support does Front offer?
Front offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
