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PatientNow

Practice management solution for aesthetics clinics

Table of Contents

Is this product right for your business?

Find out with a

PatientNow - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

PatientNow overview

What is PatientNow?

PatientNow is a comprehensive electronic medical records and practice management software solution designed for aesthetic medicine providers in settings such as med spas, plastic surgery practices, weight loss clinics, intravenous therapy centers, dermatology offices and wellness facilities. The platform reshapes clinical and administrative workflows to support patient engagement, operational coordination and business development in the aesthetics and wellness sector. With adoption by more than four thousand active locations worldwide and a high client retention rate, PatientNow handles millions of appointments and invoices every month.

The software suite delivers an integrated electronic medical records system that safeguards patient data through HIPAA compliant documentation and data encryption. Customizable templates accommodate a wide range of procedures and treatment plans. The practice management component centralizes appointment scheduling, task assignment, billing, invoicing and customizable reporting to streamline revenue tracking and operational analytics.

Patient engagement features include secure online intake forms, automated appointment and follow-up reminders via email and text, and a patient portal that enables access to medical records and payment processing. The photography module offers precise image capture, before and after comparison, background removal, drawing and notation tools, and procedure sequence templates to enhance visual tracking of treatment progress.

The platform supports a broad ecosystem of third-party integrations for digital marketing, reputation management, lead capture and social media coordination. Secure payment gateways facilitate efficient financial management. Role-based access control and regular audits reinforce data security and compliance with meaningful use standards. An open API framework enables connection to external applications, allowing practices to configure a tailored technology stack that meets evolving operational requirements.

Starting price

Alternatives

with better value for money

Pros & Cons

Patient Scheduling

Data Reporting

Document Management

Customer Support

Payment Processing

Patient Management

PatientNow’s user interface

Ease of use rating:

3.9

(297)

PatientNow pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(42)

3-4(122)

5(133)

What do users say about PatientNow?

Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods.

Select to learn more

Who uses PatientNow?

Based on 297 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Medical Practice

Health, Wellness and Fitness

Cosmetics

Alternative Medicine

Others

Use cases

Medical Spa

Electronic Medical Records

Medical Practice Management

Patient Management

Medical Scheduling

PatientNow's key features

Most critical features, based on insights from PatientNow users:

Appointment management

4.1

(107)

Patient scheduling

4.3

(41)

Charting

4.2

(65)

HIPAA compliant

4.5

(112)

Patient intake

4.2

(16)

EMR/EHR

3.9

(12)

E-Prescribing

4.5

(47)

Patient portal

3.5

(21)

Medical billing

4.2

(11)

Physician scheduling

5.0

(3)

All PatientNow features

Features rating:

3.8

(297)

Activity dashboard

4.0

(2)

Alerts/Notifications

4.0

(19)

API

3.0

(2)

Appointment management

4.1

(107)

Appointment scheduling

4.4

(29)

Audit trail

(0)

Automated scheduling

2.3

(3)

Availability indicator

(0)

Batch processing

(0)

Before & after pictures

3.8

(22)

Billing & invoicing

3.7

(31)

Booking management

5.0

(3)

Calendar management

3.4

(25)

Calendar sync

(0)

Cancellation tracking

(0)

Care plan management

(0)

Cash flow management

(0)

Charting

4.2

(65)

Claims management

2.3

(3)

Client management

3.7

(42)

Client portal

(0)

Clinical notes

(0)

Code & charge entry

(0)

Coding assistance

(0)

Communication management

5.0

(1)

Compliance tracking

(0)

Confirmations/Reminders

4.2

(14)

Consent forms

(0)

Credit card processing

3.5

(2)

Customer database

4.1

(11)

Customer mobile app

(0)

Customer surveys

(0)

Customizable branding

1.0

(1)

Customizable forms

4.0

(2)

Customizable reports

3.4

(7)

Customizable templates

4.5

(2)

Data import/export

(0)

Discount management

(0)

Documentation management

3.7

(3)

Document management

4.0

(3)

Document storage

(0)

Drag & drop

(0)

Drug reference database

(0)

EDI

(0)

EHR/EMR integration

(0)

Electronic faxes

(0)

Electronic payments

3.7

(12)

Electronic signature

5.0

(3)

Email marketing

5.0

(1)

Email reminders

(0)

EMR/EHR

3.9

(12)

E-Prescribing

4.5

(47)

Faculty/Staff management

2.0

(6)

File sharing

(0)

Financial management

(0)

For dermatologists

(0)

For healthcare

(0)

For medical spas

4.0

(63)

Forms management

(0)

For plastic surgery practices

(0)

Gift card management

1.0

(3)

HIPAA compliant

4.5

(112)

Historical reporting

(0)

ICD-10 compliance

(0)

Image management

(0)

Immunization & allergy tracking

5.0

(1)

Insurance management

(0)

Inventory management

3.3

(13)

Invoice management

(0)

Lab integration

(0)

Lab order management

(0)

Loyalty program

(0)

Marketing automation

2.7

(10)

Marketing management

(0)

Meaningful use certified

(0)

Medical billing

4.2

(11)

Medical coding

(0)

Medical history records

(0)

Medication history

(0)

Medication management

(0)

Messaging

3.0

(4)

Mobile access

(0)

Mobile alerts

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Location

3.3

(3)

Multi-Physician

(0)

No-Show tracking

(0)

Onboarding

(0)

Online booking

3.8

(4)

Patient communications

(0)

Patient education

(0)

Patient engagement

4.1

(14)

Patient Flow Management

3.5

(2)

Patient intake

4.2

(16)

Patient portal

3.5

(21)

Patient questionnaires

(0)

Patient records management

4.3

(71)

Patient scheduling

4.3

(41)

Payment collection

(0)

Payment processing

3.9

(71)

Performance metrics

(0)

Photo Management

(0)

Physician management

(0)

Physician scheduling

5.0

(3)

Point of sale (pos)

(0)

Practice management

4.3

(4)

Prescription management

(0)

Promotions management

3.3

(7)

Records management

4.7

(10)

Referral tracking

(0)

Reminders

4.4

(9)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Reputation management

5.0

(1)

Revenue management

3.0

(1)

Sales reports

3.8

(28)

Scheduling

4.4

(28)

Search/Filter

(0)

Self service portal

1.0

(1)

SMS messaging

3.0

(1)

SMS reminders

(0)

Social media integration

5.0

(1)

Task management

(0)

Telemedicine

(0)

Telemedicine integration

5.0

(1)

Template management

4.0

(2)

Third-Party integrations

1.0

(3)

Transaction history

4.2

(5)

Treatment packages

3.7

(22)

Treatment planning

(0)

Video conferencing

3.0

(1)

Wait list management

(0)

Website integration

(0)

PatientNow alternatives

PatientNow

3.9

(297)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.8

Features

3.8

Value for Money

3.7

Customer Support

4.0

AestheticsPro

4.4

(623)

visit website

Starting from

160

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

4.3

Customer Support

4.5

ZENOTI

4.4

(1.2K)

visit website

Starting from

300

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.3

Customer Support

4.6

Pabau

4.6

(620)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.4

Customer Support

4.6

PatientNow pricing

Value for money rating:

3.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Med Spa & Wellness Solution Essentials

No pricing info

Features included:

Online Booking
Schedule
Automated Marketing
Reputation Manager
Social Media Integration
2 Way SMS
Electronic Medical Records
HIPAA-compliant
Telehealth
Lab Integration
e-Prescribing
Multi-Location
Patient Portal
Gift Cards
Memberships
Loyalty Programs
Photography
Inventory Management
Performance Management
Integrated Reports
Phone & Email Support
Learning Center & Tutorials

Plastics & Derm Solution Pro

No pricing info

Features included:

Integrated Reports
Insurance Billing
Lab Integration
Phone & Email Support
Learning Center & Tutorials
Prescription Management
Customer Loyalty
Photography

User opinions about PatientNow price and value

Value for money rating:

3.7

(297)

To see what individual users think of PatientNow's price and value, check out the review snippets below.

“You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times”

Lia T.

Practice Manager

“It's 2025, there are so many other options with systems and teams that are better designed for the user.”

Nicole R.

Business Operations and Development

PatientNow integrations (13)

Integrations rated by users

We looked at 297 user reviews to identify which products are mentioned as PatientNow integrations and how users feel about them.

RxPhoto

Integration rating: 4.4 (9)

Clover

Integration rating: 4.8 (4)

“works 99% of the time. Terminal has only gone down a few times”

Shelley L.

Owner

Cherry

Integration rating: 4.3 (4)

“We still need to integrate”

Amy V.

Office Manager

Worldpay for Platforms

Integration rating: 5.0 (2)

Canva

Integration rating: 5.0 (2)

Other top integrations

PatientNow customer support

What do users say about PatientNow customer support?

Customer support rating:

4.0

We analyzed verified user reviews to identify positive and negative aspects of PatientNow customer support.

A significant portion of users find PatientNow's support team knowledgeable, friendly, and quick to resolve issues.

Multiple users appreciate being able to reach support easily, often experiencing minimal wait times and efficient help.

A subset of reviewers highlight that the support staff go out of their way to find solutions, even escalating issues when needed.

A minority of users report slow response times, inconsistent support quality, and difficulty reaching knowledgeable staff for complex issues.

Support options

Phone support

Email/help desk

Chat

Faqs/forum

Knowledge base

Training options

Webinars

In person

Documentation

Live online

Videos

To see what individual users say about PatientNow's customer support, check out the review snippets below.

“Overall, PatientNow is relatively easy to work with and when issues or complications arise the support is very effective and quick.”

Kelly B.

“i like it so far , everytime i get confuse i go back to the training videos which is a great feature without waiting or submitting a support ticket”

Jessica K.

manager

“I know how to solve more problems on PatientNow than support does, and when I go to them with a big issue, no one know what to do so they say they'll call back with a solution and never do.”

Beck Y.

Marketing Ex. and Back Office Manager

“Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods.”