Instant Messaging & Chat Applications for Freelancers

GetApp®, a Gartner company, has been helping businesses choose software since 2009
Explore over 100 Instant Messaging & Chat apps and 29,000 verified user reviews
Our Category Leaders methodology ranks apps by security, reviews, integrations & more
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Zendesk Chat   

71
Live chat software for SMBs and Enterprises
Zendesk Chat is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support. Learn more
Live chat software for SMBs and Enterprises
Zendesk Chat is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support. Learn more

LiveChat   

438
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Zoho SalesIQ   

42
Hassle free live chat re-imagined for business growth
Zoho SalesIQ is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Hassle free live chat re-imagined for business growth
Zoho SalesIQ is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more

Slack   

8,719
A single place for team communication and workflows
Slack is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
A single place for team communication and workflows
Slack is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more

elevio   

11
Self-service support & customer education platform
elevio is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Self-service support & customer education platform
elevio is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

REVE Chat   

12
Multi Channel Live Chat Software for Website Engagement
REVE Chat is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Multi Channel Live Chat Software for Website Engagement
REVE Chat is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

HelpOnClick Live Chat Software   

3
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat Software is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat Software is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more

HelpCrunch   

14
Live chat, email automation & helpdesk for support and sales
HelpCrunch is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
Live chat, email automation & helpdesk for support and sales
HelpCrunch is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more

Zoho Desk   

1,495
Industry's first context-aware Helpdesk Software
Zoho Desk is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Industry's first context-aware Helpdesk Software
Zoho Desk is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Zendesk  

1,579
Cloud customer service software
Zendesk is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Cloud customer service software
Zendesk is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Zoho Meeting  

26
Web conferencing tool to host online meetings and webinars.
Zoho Meeting is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support.
Web conferencing tool to host online meetings and webinars.
Zoho Meeting is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support.

Fleep  

19
A flexible messenger for team communication and file sharing
Fleep is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
A flexible messenger for team communication and file sharing
Fleep is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Communifire  

14
Enterprise Social Collaboration Software
Communifire is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Enterprise Social Collaboration Software
Communifire is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

G Suite  

5,113
Collaboration app suite for teams
G Suite is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials.
Collaboration app suite for teams
G Suite is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials.

Lync Online  

2,898
Lync Online is now Skype for Business
Lync Online is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Lync Online is now Skype for Business
Lync Online is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Skype  

3,667
Multi-channel communications software
Skype is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support.
Multi-channel communications software
Skype is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support.

Skype for Business  

3,667
Converse, share and work with remote business collaboration
Skype for Business is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials.
Converse, share and work with remote business collaboration
Skype for Business is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials.

Userlike Live Chat  

429
Help your customers when it matters, where it matters.
Userlike Live Chat is available for Freelancers and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.
Help your customers when it matters, where it matters.
Userlike Live Chat is available for Freelancers and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.

Olark live chat  

314
Happier customers live chat with Olark
Olark live chat is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Happier customers live chat with Olark
Olark live chat is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Pure Chat  

212
Live chat software for SMBs
Pure Chat is available for Freelancers and offers the following support options: FAQs, Online Support, Video Tutorials.
Live chat software for SMBs
Pure Chat is available for Freelancers and offers the following support options: FAQs, Online Support, Video Tutorials.

Hall  

375
Bring your team together
Hall is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Bring your team together
Hall is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

HipChat  

375
Team communication built for business.
HipChat is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support.
Team communication built for business.
HipChat is available for Freelancers and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support.

Salesforce Service Cloud  

263
Customer service & support software
Salesforce Service Cloud is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Customer service & support software
Salesforce Service Cloud is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Workplace by Facebook  

204
Secure enterprise social networking & communication platform
Workplace by Facebook is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support.
Secure enterprise social networking & communication platform
Workplace by Facebook is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support.

Zoho Mail  

174
Email hosting & mailbox management for business users
Zoho Mail is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Email hosting & mailbox management for business users
Zoho Mail is available for Freelancers and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Instant Messaging & Chat Category Leaders Q4 2018

GetApp's quarterly ranking showcases the leading 10-15 Instant Messaging & Chat apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
76
76
Reviews 20/20
Integrations 20/20
Mobile 16/20
Functionality 20/20
Security -/20
61
61
Reviews 9/20
Integrations 9/20
Mobile 15/20
Functionality 13/20
Security 15/20
58
58
Reviews 17/20
Integrations 7/20
Mobile 15/20
Functionality 19/20
Security -/20
57
57
Reviews 9/20
Integrations 7/20
Mobile 13/20
Functionality 12/20
Security 16/20
57
57
Reviews 17/20
Integrations 7/20
Mobile 16/20
Functionality 17/20
Security -/20
57
57
Reviews 13/20
Integrations 16/20
Mobile 13/20
Functionality 15/20
Security -/20
51
51
Reviews 11/20
Integrations 10/20
Mobile 14/20
Functionality 16/20
Security -/20
47
47
Reviews 10/20
Integrations 10/20
Mobile 13/20
Functionality 14/20
Security -/20
44
44
Reviews 12/20
Integrations 5/20
Mobile 14/20
Functionality 13/20
Security -/20
43
43
Reviews 11/20
Integrations 2/20
Mobile 18/20
Functionality 12/20
Security -/20
39
39
Reviews 9/20
Integrations 3/20
Mobile 13/20
Functionality 14/20
Security -/20
36
36
Reviews 10/20
Integrations 2/20
Mobile 13/20
Functionality 11/20
Security -/20
33
33
Reviews 11/20
Integrations 2/20
Mobile 14/20
Functionality 6/20
Security -/20
32
32
Reviews 9/20
Integrations 5/20
Mobile 14/20
Functionality 4/20
Security -/20
29
29
Reviews 8/20
Integrations 3/20
Mobile 14/20
Functionality 4/20
Security -/20

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