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Top Rated Internal Communications Software with Customizable templates

Last updated: June 2026

Why are customizable templates important for internal communications software?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Customizable templates streamline communication by allowing quick creation of consistent and personalized messages. They save time, support company policies, and help employees recognize and respond appropriately to different situations. Our reviewers in internal communications software rated this feature as important.

What do verified reviews highlight about key features of internal communications software?

Access Controls/Permissions: Reviewers value the ability to customize user access, manage content permissions, and control data privacy for specific groups or individuals. 93% of reviewers rated this feature as important or highly important.
Alerts/Notifications: Users highlight the flexibility to customize notifications across various channels, ensuring timely updates and critical information delivery. 93% of reviewers rated this feature as important or highly important.
Chat/Messaging: Reviewers appreciate real-time communication, the ability to use threads for organized discussions, and the integration of emojis and reactions. 93% of reviewers rated this feature as important or highly important.
Activity/News Feed: Users find the feature valuable for keeping teams updated with real-time news, sharing important announcements, and fostering employee engagement. 92% of reviewers rated this feature as important or highly important.
Real-Time Chat: Reviewers emphasize the importance of instant communication, threaded discussions, and the ability to maintain seamless collaboration across distributed teams. 90% of reviewers rated this feature as important or highly important.
File Sharing: Users highlight the ease of sharing, managing, and securing files, including robust document libraries and integration with storage platforms. 86% of reviewers rated this feature as important or highly important.