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Top Rated Internal Communications Software with Customizable Templates in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Customizable templates streamline communication by allowing quick creation of consistent and personalized messages. They save time, support company policies, and help employees recognize and respond appropriately to different situations. Our reviewers in internal communications software rated this feature as important.

3 Best Internal Communications Software with Customizable Templates

  • Trello
  • Basecamp
  • Asana - Highest rated for customizable templates

See other top Internal Communications products with customizable templates

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the internal communications software category. They also needed to have sufficient reviews about customizable templates, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for customizable templates based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Trello logo
4.5
(23.4K)
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User insights about the customizable templates feature

Reviewers indicate that Trello's customizable templates are helpful for organizing projects and saving time. They appreciate the variety of templates available and the ease of customization, which allows for both simple and complex setups. Users report that these templates are great for getting started and maintaining consistency across projects. However, some find the customization process could be more intuitive. They also enjoy the visual appeal and flexibility of Trello's templates, which can be tailored to fit different project needs and personal preferences.
“Started making custom card templates recently and it's helped us a lot to ensure each project card has the same format followed each time. Checklists and who is assigned to them are the same and keeps our workflow consistent.”
KW

Kayla W.

Marketing Manager

“Trello makes task management easy by allowing users to create personalized templates with customized options to arrange the cards/tasks the way you want and assign them to different team members. ”
CL

Catherine L.

Administrative & Projects Officer

Internal Communications key features coverage

Trello offers 4 out of the 6 key features for Internal Communications software identified by reviewers:

Access Controls/Permissions4.5
Alerts/Notifications4.4
Chat/Messaging
Activity/News Feed4.3
Real-Time Chat
File Sharing4.2

Pros and cons based on 23,483 verified reviews

62% of users rated Trello 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 23,483 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible task organization

Effective team collaboration

Intuitive drag-and-drop interface

Comprehensive track management

Cons:

Inadequate notification system

Pricing concerns and limitations

Limited file management

See pros and cons details

Pricing

Starting price:$5 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Basecamp logo
4.4
(14.4K)
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User insights about the customizable templates feature

Reviewers find Basecamp's customizable templates useful for improving project management and saving time, especially when onboarding new clients. They appreciate the ease of setting up and using these templates, which help maintain consistency and eliminate errors. Some users note that while they don't use this capability often, it's beneficial to have the option available. However, a few reviewers mention that the templates need improvement and that the customization process could be more intuitive. Overall, users value the efficiency and convenience these templates provide.
“Templates save me literally hours when onboarding new clients. I'd love to see this feature offered on more plan tiers.”
BD

Bethany D.

Editor

“The customizable templates included are really useful for planning projects.”
MR

Matt R.

Owner

Internal Communications key features coverage

Basecamp offers 6 out of the 6 key features for Internal Communications software identified by reviewers:

Access Controls/Permissions4.5
Alerts/Notifications4.4
Chat/Messaging4.4
Activity/News Feed4.4
Real-Time Chat4.4
File Sharing4.5

Pros and cons based on 14,406 verified reviews

50% of users rated Basecamp 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 14,406 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient file sharing

Enhanced team communication

Streamlined team collaboration

Effective project organization

Seamless client management

Cons:

Frequent technical issues

Overwhelming notifications

Inefficient search functionality

Limited layout customization

Subpar user experience

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Asana logo
4.5
(13.5K)
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User insights about the customizable templates feature

Reviewers appreciate Asana's customizable templates for their flexibility and ease of use. They find these templates valuable for various project types, from creative to technical development. Users report that the ability to tailor templates to specific project needs saves time and ensures consistency. They also highlight the visual layout and user interface, which facilitate creativity and organization. Some users mention that while they don't use this capability often, it remains a helpful tool for onboarding new clients and employees and standardizing workflows.
“You can create custom templates for your most common projects, including tasks and small tasks, responsible parties, deadlines, custom fields and dependencies. Customize the templates to suit the specific needs of each project.”
HP

Hector P.

System Engineer

“It is really helpful to be able to create standardised templates for various users to copy and create their own projects. This allows for a uniform approach to projects making it easier to understand each project easily. ”
VS

Vaughn S.

Operations Support Administrator

Internal Communications key features coverage

Asana offers 6 out of the 6 key features for Internal Communications software identified by reviewers:

Access Controls/Permissions4.5
Alerts/Notifications4.4
Chat/Messaging4.2
Activity/News Feed4.4
Real-Time Chat4.3
File Sharing4.5

Pros and cons based on 13,544 verified reviews

59% of users rated Asana 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 13,544 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive project tracking

Enhanced team collaboration

Efficient task organization

Effective employee management

Cons:

Overwhelming email notifications

High premium costs

Complex user experience

See pros and cons details

Pricing

Starting price:$10.99 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Internal Communications Software with Customizable Templates in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

learn more
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
Asana logo

Project tracking and workflow management platform

learn more
Asana is the perfect platform to help you manage and organise all of your internal communications. With Asana, you can orchestrate work across teams at scale–from daily tasks to strategic cross-functional initiatives. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Reinvent communication and engagement in your organization with Connecteam's complete set of communication tools.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
Whether your team is in the office, home, or on-the-go, monday.com, a powerful Internal communication platform, fosters effective teamwork, improves collaboration, and boosts productivity in one central hub. Get started with one of our ready-made templates to get your team onboarded quickly.

Read more about monday.com

Users also considered
Confluence logo

Remote team collaboration and knowledge workspace

learn more
Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Read more about Confluence

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together.

Read more about Miro

Users also considered
OnBoard logo

Prepare faster, decide sooner with one secure board record

learn more
OnBoard is a leading board management software trusted by 6,000+ organizations. Experience the difference—start your free trial today.

Read more about OnBoard

Users also considered
Text Request logo

Ignite customer engagement

learn more
Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
Any.do logo

A simple and poweful workspace to manage your team's work

learn more
Any.do is a simple and powerful way to manage all your team's tasks, projects, chat and calendar. Easily collaborate with anyone, manage workloads, get real time status notifications and reports. Connect Any.do with all your existing apps to make everything run smoothly —starting at just $5 per user

Read more about Any.do

Users also considered
Avaza logo

All-in-one, client-focused project management for teams.

learn more
Improve internal communication with centralized discussions, real-time updates, and shared task visibility—keeping teams aligned and informed.

Read more about Avaza

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 FREE internal communication platform used by 12 million companies worldwide. Cloud, mobile, open source. Enterprise social network, workgroups, intranet, group chat, email, telephony, SMS, more.

Read more about Bitrix24

Users also considered
WebHR logo

Human resources and employee scheduling solution

learn more
Real time Chat, Inbox, Conference Room and built-in Messenger is what makes WebHR the only HR software that provide all necessary internal communication tools

Read more about WebHR

Users also considered
Reward Gateway logo

Employee engagement and recognition platform for enterprises

learn more
Reward Gateway is a cloud-based employee engagement platform, which assists large enterprises with employee reward and recognition. Key features include peer-to-peer nominations, award delivery, communications, survey creation, benefits administration, push notifications and live alerts.

Read more about Reward Gateway

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front streamlines internal and customer communication. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.

Read more about Front

Users also considered
Missive logo
Category Leaders

Collaborative inbox for teams

learn more
Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
AlertMedia logo

Identify threats and respond faster during critical events.

learn more
Keep your team safe and connected during emergencies with AlertMedia’s internal communications software. Multichannel messaging, real-time alerts, and award-winning threat intelligence help businesses worldwide respond to and recover from critical events faster. Onboard quickly with expert support.

Read more about AlertMedia

Users also considered
ELMO Software logo

HR & Payroll Software, simplified.

learn more
ELMO Software is a cloud-based solution that helps thousands of organisations across Australia, New Zealand and the United Kingdom to effectively manage their people, process and pay.

Read more about ELMO Software

Users also considered
StaffCircle logo

Employee Success Platform

learn more
StaffCircle is a Multi-Channel Employee Relationship Platform to help your Organisation engage and communicate with your hard to reach non-desk based workers.

Read more about StaffCircle

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI customer service platform that also doubles as an internal communication tool. Teams can add notes to threads, use @mentions, co-write replies with shared drafts, automate workflows, and track performance with analytics - keeping discussions organized in one place.

Read more about Hiver

Users also considered
Clinked logo

White-label Client Portal & Collaboration Software

learn more
Clinked is a cloud-based client portal & collaboration software. Allow clients, internal teams and project groups to efficiently work within branded, secure and intuitive workspaces. Increased brand recognition and productivity of Clinked will drive client retention and setup apart from competition.

Read more about Clinked

Users also considered
ThoughtFarmer logo

Where teams + ideas grow.

learn more
ThoughtFarmer is a modern intranet with 240+ features that connects teams, boosts culture, and simplifies communication. It’s easy to set up, simple to use, and comes with a 90-day risk-free guarantee.

Read more about ThoughtFarmer

Users also considered
Simpplr logo

AI-powered employee experience and intranet tool

learn more
Simpplr is the leading modern AI-intranet based internal communications software. Trusted by more than 1000+ leading brands, including Penske, Snowflake, Moderna, Eurostar, and AAA, our customers are streamlining internal communications and improving employee experiences.

Read more about Simpplr

Users also considered

Key features for Internal Communications software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Access Controls/Permissions: Reviewers value the ability to customize user access, manage content permissions, and control data privacy for specific groups or individuals. 93% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users highlight the flexibility to customize notifications across various channels, ensuring timely updates and critical information delivery. 93% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers appreciate real-time communication, the ability to use threads for organized discussions, and the integration of emojis and reactions. 93% of reviewers rated this feature as important or highly important.
  • Activity/News Feed: Users find the feature valuable for keeping teams updated with real-time news, sharing important announcements, and fostering employee engagement. 92% of reviewers rated this feature as important or highly important.
  • Real-Time Chat: Reviewers emphasize the importance of instant communication, threaded discussions, and the ability to maintain seamless collaboration across distributed teams. 90% of reviewers rated this feature as important or highly important.
  • File Sharing: Users highlight the ease of sharing, managing, and securing files, including robust document libraries and integration with storage platforms. 86% of reviewers rated this feature as important or highly important.