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Table of Contents

Top Rated Knowledge Management Software with Collaboration Tools in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Collaboration tools facilitate teamwork by enabling real-time editing, shared workspaces, and task delegation. They streamline project management, enhance communication, and ensure all team members have access to the latest information and updates, improving overall efficiency. Our reviewers in knowledge management software rated this feature as important.

9 Best Knowledge Management Software with Collaboration Tools

Product
User rating
Starting price
Slack logo
4.7
(24K)
8.75
per user/per month
visit website
Confluence logo
4.5
(3.6K)
5.42
per user/per month
visit website
Freshdesk logo
4.5
(3.4K)
19
per user/per month
visit website
monday.com logo
4.6
(5.7K)
9
per user/per month
visit website
JIRA Service Management logo
4.5
(761)
20
per user/per month
visit website
Notion logo
4.7
(2.6K)
12
per user/per month
learn more
Microsoft Viva Engage logo
4.2
(819)
8
per user/per month
learn more
Microsoft SharePoint logo
4.4
(5.4K)
5
per user/per month
learn more
Wix logo
4.4
(10.5K)
17
flat rate/per month
learn more

See other top Knowledge Management products with collaboration tools

How we picked the 9 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Knowledge Management software category. They also needed to have sufficient reviews about collaboration tools, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for collaboration tools, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 9 best products

Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(175)
3-4(6,592)
5(17,257)
Key Features
Knowledge Base Management4.7
Content Management4.6

User insights about the collaboration tools feature

Reviewers emphasize that Slack's collaboration tools are essential for team communication and project coordination. They appreciate the ability to create channels, share files, and integrate with other apps like Google Drive and Jira. Users find the real-time messaging and notification features particularly valuable, although some mention occasional issues with file uploads.

See related user reviews

“The Collaboration tools are great in assisting small to large groups within slack. We are able to message each other through various options to get the assistance we need! We can create different groups and rooms within slack to collaborate on certain topics and to assist teams!”
CR

Carmel R.

Owner

“Slack uses channels to organize discussions by topics, teams, or projects. It keeps conversations focused and easily accessible, preventing clutter in the main feed. It keeps everything related to a project or conversation in one place, reducing the need to switch between multiple tools. For teams spread across different time zones, on Slack you can leave messages for later or using threads, facilitate collaboration without the need for immediate responses.”
NM

NOMPILO M.

Graduate Software Dev Intern

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 24,024 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
Confluence logo

Confluence

Reviews Sentiment
 
 
 
1-2(35)
3-4(1,551)
5(2,073)
Key Features
Knowledge Base Management4.6
Content Management4.5

User insights about the collaboration tools feature

Reviewers appreciate Confluence's collaboration tools for their ability to facilitate real-time editing and document sharing. They highlight the integration with other tools like Jira and Slack, which enhances project management. Users find the platform user-friendly and effective for team collaboration, although some mention the need for more advanced real-time editing features.

See related user reviews

“Very good tool for collaboration as the admin can set the rights of users who can have the same options to edit and share as the admin. Multiple people can update documents in real time. Notifications of edits and updates are delivered automatically via email. etc”
RM

Runako M.

Operations

“Collaboration is a key in any team working especially when the teams are spread globally, all the features mentioned above provide various options to collaborate on the confluence from ground level up. People can collaborate on document development to document sharing which is one of the most essential features of this software.”
HR

Hrudvi R.

Student

Starting price
5.42per user /
per month
visit website
Pros and Cons based on 3,659 verified reviews

Centralized knowledge repository

Enhanced team collaboration

Efficient project management

Comprehensive documentation management

Seamless integration with tools

Frequent performance lags

High costs for larger teams

Limited text formatting options

Buggy issue management

Inefficient search functionality

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,349)
5(2,006)
Key Features
Knowledge Base Management4.3
Content Management4.5

User insights about the collaboration tools feature

Reviewers value Freshdesk's collaboration tools for their ability to streamline communication and ticket management. They appreciate features like private notes, ticket linking, and the ability to mention other users. However, some users feel that the collaboration tools could be more robust and prefer using other platforms like Teams for internal communication.
Verified reviewer profile picture

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“We are able to collaborate international Support Agents (Europe/Asia/USA) and grant limited access to other key members of our team who need to check specific items but are not Support Agents. We can leave notes to each other and also receive email notices when action is required or an update is needed. ”
GS

Gina S.

Customer Success Manager

“You can see when other agents are working on a ticket to avoid two people working on the same thing. Further to that, moving tickets between teams is easy, and through comments, teams can communicate with each other openly on the ticket.”
Verified reviewer profile picture

Marcel W.

Head of Customer Service

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,404 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
monday.com logo

monday.com

Reviews Sentiment
 
 
 
1-2(71)
3-4(1,933)
5(3,710)
Key Features
Knowledge Base Management4.8
Content Management4.4

User insights about the collaboration tools feature

Reviewers indicate that monday.com's collaboration tools are highly effective for team communication and project management. They find it easy to assign tasks, share updates, and integrate with other apps like Slack and SharePoint. Users appreciate the real-time updates and the ability to tag team members, although some mention the high cost of accessing certain features.
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“The ability to see and review my teams work alongside mine and also tag them in the work and also store separate files for the various tasks in one place for the whole team to see is ideal ”
EN

Emma N.

Incident Management and Resilience specialist

“It allows teams to work on projects simultaneously, while keeping each other updated of their project status. You can share images and documents, and tag people to respond to things.”
Verified reviewer profile picture

Molly N.

Digital Designer and Social Media Coordinator

Starting price
9per user /
per month
visit website
Pros and Cons based on 5,714 verified reviews
Verified reviewer profile picture

Boosts team productivity

Effective progress tracking

Enhanced organization capabilities

Visual task management

Highly customizable platform

High costs for small teams

Overwhelming email notifications

Occasional performance issues

Limited mobile functionality

See pros and cons details
JIRA Service Management logo

JIRA Service Management

Reviews Sentiment
 
 
 
1-2(15)
3-4(307)
5(439)
Key Features
Knowledge Base Management4.3
Content Management --

User insights about the collaboration tools feature

Reviewers find JIRA Service Management's collaboration tools highly effective for team communication and issue resolution. They appreciate the ability to comment on tickets, tag team members, and integrate with other tools like Slack and GitHub. Users highlight the platform's ease of use and the ability to streamline workflows, although some mention the need for better search functionality.
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“The tools made available to manage collaboration between users are very useful and well implemented, it is always possible to easily tag other stakeholders and reassign tasks to other people”
Verified reviewer profile picture

Simone I.

Marketing Technology Manager

“We can easily collaborate with people who are involved in fixing the issues/bugs that we log. We can also easily check for updates.”
BA

Berlin A.

Tools & Systems Coordinator Lead

Starting price
20per user /
per month
visit website
Pros and Cons based on 761 verified reviews
Verified reviewer profile picture

Comprehensive task tracking

Efficient request management

Enhanced team collaboration

Robust project tracking

Performance speed issues

High costs for small businesses

Complex user access management

See pros and cons details
Notion logo
Reviews Sentiment
 
 
 
1-2(17)
3-4(637)
5(2,045)
Key Features
Knowledge Base Management4.7
Content Management4.6

User insights about the collaboration tools feature

Reviewers appreciate Notion's collaboration tools for their ease of use and real-time editing capabilities. They highlight the ability to share pages, tag team members, and assign tasks, which enhances team coordination. Users also value the integration with Slack and Google Drive, although some mention the need for more robust real-time communication features like in-app chat or video conferencing.

See related user reviews

“Collaboration tools in Notion are important because they enable real-time editing, comments, and shared workspaces, which improve team communication and streamline project workflows.”
MP

Matteo P.

Graphic Designer

“ I have found that the collaboration tools have been a bit limited. On one hand, the ability to assign tasks to team members and share pages has been useful, but the lack of real-time collaboration tools such as in-app chat or video conferencing has made it difficult to work efficiently with my team. Additionally, while it's possible to integrate with other apps like Slack and Google Drive, it still doesn't provide the same level of collaboration features as other dedicated project management tools. Overall, while Notion offers some collaboration features, it could be improved to be more efficient for team work.”
KG

Koffi G.

CEO

Starting price
12per user /
per month
learn more
Pros and Cons based on 2,699 verified reviews

Versatile productivity features

Effective team collaboration

Comprehensive project management

Efficient project tracking

Flexible organizational tools

Limited offline functionality

Occasional performance issues

Inefficient search functionality

Complex user experience

Cluttered navigation interface

See pros and cons details
Microsoft Viva Engage logo
Reviews Sentiment
 
 
 
1-2(33)
3-4(418)
5(368)
Key Features
Knowledge Base Management4.3
Content Management3.6

User insights about the collaboration tools feature

Reviewers find Microsoft Viva Engage's collaboration tools useful for sharing files and ideas across different locations. They appreciate the integration with the Microsoft 365 suite, which facilitates seamless collaboration. Users also value the ability to tag colleagues and comment on posts, although some feel the platform is more suited for casual interactions rather than formal project management.

See related user reviews

“Amazing collab tool between teams, especially in corporate organization with many departments or across the country.”
VL

Valerie L.

Administrative Assistant

“It makes it so easy to share stuff to everyone in the company or to just specific teams so we can work together on ideas and projects.”
MC

Morgan C.

Social Media & Content Specialist

Starting price
8per user /
per month
learn more
Pros and Cons based on 819 verified reviews

Global colleague communication

Efficient file sharing

Centralized news sharing

Enhanced employee engagement

Overwhelming notifications

Disorganized post management

Outdated user interface

See pros and cons details
Microsoft SharePoint logo
Reviews Sentiment
 
 
 
1-2(123)
3-4(2,511)
5(2,766)
Key Features
Knowledge Base Management4.4
Content Management4.5

User insights about the collaboration tools feature

Reviewers highlight Microsoft SharePoint's robust collaboration tools, which allow multiple users to edit documents simultaneously and share files easily. They appreciate the integration with other Microsoft products like Teams and OneDrive, enhancing team productivity. Users find the real-time editing and version control features particularly beneficial, although some mention occasional sync issues.

See related user reviews

“I like how it enables all members of my team to make updates to our shared files/documents at any time of the day when needed. And I appreciate the ease of access we all have to see said updates and make orders/reports accordingly.”
MC

Matthew C.

Non-Inventory Receiver

“This is critical to me because I can track changes made to documents over time. It helps me maintain a history of document versions, see which colleagues made the changes and I can revert to previous versions if I need to.”
SK

Stephen K.

Data Analyst

Starting price
5per user /
per month
learn more
Pros and Cons based on 5,400 verified reviews

Facilitates team collaboration

Seamless integration with Microsoft products

Centralized information repository

Efficient information sharing

Robust security and access control

Slow performance and loading times

Frequent issues and errors

Inefficient search functionality

Inconsistent file synchronization

High costs and complexity

See pros and cons details
Wix logo
Reviews Sentiment
 
 
 
1-2(241)
3-4(4,348)
5(5,983)
Key Features
Knowledge Base Management4.4
Content Management4.5

User insights about the collaboration tools feature

Reviewers appreciate Wix's collaboration tools for their ability to manage roles and permissions, making it easy to collaborate on website projects. They highlight the ease of sharing access with designers and project managers. However, some users feel that the collaboration tools could be more developed and mention issues with real-time editing and integration with other platforms.
Verified reviewer profile picture

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“Users can manage all projects from one place and assign roles and permissions, so everyone can do their part.”
TN

Tam N.

Assistant Professor

“The collaboration tools are still being developed and worked on, in my opinion that area needs more attention to get to an ideal state. IG connections for example, failed recurrently. ”
Verified reviewer profile picture

Gabriela X.

CSM

Starting price
17flat rate /
per month
learn more
Pros and Cons based on 10,572 verified reviews
Verified reviewer profile picture

Professional website creation

Intuitive drag-and-drop interface

Extensive template library

Comprehensive beginner tutorials

Versatile blog creation tools

Slow website performance

Confusing and costly plans

Limited SEO capabilities

Inconsistent mobile compatibility

Complicated domain management

See pros and cons details

Other Top Rated Knowledge Management Software with Collaboration Tools in 2026

Slack logo

Slack

Category Leaders

A single place for team communication and workflows

visit website
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Read more about Zendesk Suite

Users also considered
Document360 logo

Document360

Category Leaders

AI-powered knowledge base and documentation software

visit website
Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

Read more about Document360

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.

Read more about Zoho Desk

Users also considered
TextExpander logo

TextExpander

Work faster & smarter with TextExpander's powerful snippets.

visit website
TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole organization communicating efficiently by sharing messaging snippets, signatures, and descriptions.

Read more about TextExpander

Users also considered
Axero logo

Axero

Intranet software and collaboration solutions.

visit website
Axero provides easy-to-use knowledge management software that boosts productivity, unifies your people, and helps your company thrive. Increase productivity. Unite employees. Improve culture.

Read more about Axero

Users also considered
Hub logo

Hub

The first sustainability-driven intranet for SMEs

visit website
HUB is more than just a knowledge management solution... it's the new cornerstone of your organisation, that unites your people and knowledge in one space. Boss your digital workplace with an intranet that really does make a real difference.

Read more about Hub

Users also considered
Confluence logo

Confluence

Remote team collaboration and knowledge workspace

visit website
Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Read more about Confluence

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.

Read more about BOSSDesk

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Read more about Freshdesk

Users also considered
Thought Industries logo

Thought Industries

Leading Customer Learning & Intelligence Platform

visit website
Consolidate your knowledge base into a single, comprehensive solution where you can train, onboard, and certify customers; bringing documentation and training management together. Create, manage, and distribute content across the customer lifecycle to ensure adoption, retention, and advocacy.

Read more about Thought Industries

Users also considered
KMS Lighthouse logo

KMS Lighthouse

Knowledge management for call centers, tech support and more

visit website
Lighthouse for Call Centers,
Lighthouse for Remote Teams,
Lighthouse for Self Service, Virtual Assistant, AI & Automation,
Lighthouse for Training Centers, HR Training

Read more about KMS Lighthouse

Users also considered
Trainual logo

Trainual

Category Leaders

Onboarding and training software

visit website
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
The Generator logo

The Generator

(0)

A simple and interactive course builder

visit website
Powerful and easy-to-use course builder. Leverage existing content and add your own company-specific workflows and processes. Courses are interactive, will run on any LMS, and can be easily translated to any language.

Read more about The Generator

Users also considered
Shelf logo

Shelf

Cloud-based knowledge management solution

visit website
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.

Read more about Shelf

Users also considered
Haiilo logo

Haiilo

AI-powered intranet for communication and engagement.

visit website
Turn scattered information into accessible knowledge with an AI-powered intranet built for search, sharing, and collaboration.

Read more about Haiilo

Users also considered
Wix logo

Website builder & business management platform

learn more
Wix is a website-building and business management platform that helps users create any type of website and expand the brand's online presence. Wix offers its users different ways to build sites; for those less tech-savvy, the Wix Editor is the way to go. It boasts a choice of various pre-designed templates that can be personalized with a drag-and-drop editor and various other AI capabilities, such as an automated text generator.

Read more about Wix

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Notion logo

Project and task management tool

learn more
Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Read more about Notion

Users also considered
Microsoft SharePoint logo

Collaboration & content management platform

learn more
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

Read more about Microsoft SharePoint

Users also considered
LiveAgent logo
Category Leaders

TitanHQ and Redstor powered by CyberSentriq

learn more
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

learn more
AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Aha! logo

Platform for strategic product roadmapping

learn more
Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

Read more about Aha!

Users also considered

Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Base Management: Reviewers value the ability to customize, categorize, and easily update knowledge bases for efficient information storage, access, and sharing across teams. 94% of reviewers rated this feature as important or highly important.
  • Content Management: Reviewers highlight the organization of content, customizable formatting options, and the ability to categorize and version control documents for easy retrieval and collaboration. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Users appreciate centralized storage, version control, and easy sharing of documents, which enhance collaboration and ensure accessibility of up-to-date information. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Reviewers find the text editing features intuitive, with ample formatting options that aid in creating clear, professional, and visually appealing documents. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users value granular permissions that ensure security and appropriate access to sensitive information, enabling efficient collaboration within and across teams. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Reviewers emphasize the importance of full-text search for quickly finding relevant information within large volumes of data, saving time and improving productivity. 86% of reviewers rated this feature as important or highly important.