getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

Top Rated Knowledge Management Software with Mobile Access in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Mobile access allows users to manage and access knowledge bases, respond to inquiries, and update information from anywhere. It supports on-the-go productivity, enhances communication, and ensures important data is always accessible. Our reviewers in knowledge management software rated this feature as important.

7 Best Knowledge Management Software with Mobile Access

Product
User rating
Starting price
LiveAgent logo
4.7
(1.7K)
15
per user/per month
learn more
Zendesk Suite logo
4.4
(4K)
39
per user/per month
learn more
Freshdesk logo
4.5
(3.4K)
19
per user/per month
learn more
Microsoft Viva Engage logo
4.2
(819)
8
per user/per month
learn more
Confluence logo
4.5
(3.6K)
5.42
per user/per month
learn more
Slack logo
4.7
(24K)
8.75
per user/per month
learn more
monday.com logo
4.6
(5.7K)
9
per user/per month
learn more

See other top Knowledge Management products with mobile access

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Knowledge Management software category. They also needed to have sufficient reviews about mobile access, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for mobile access, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

LiveAgent logo
Reviews Sentiment
 
 
 
1-2(7)
3-4(496)
5(1,250)
Key Features
Knowledge Base Management4.5
Content Management4.7

User insights about the mobile access feature

Reviewers appreciate LiveAgent's mobile access for its convenience in staying connected with customers while away from the desk. They find it useful for answering urgent queries and managing support tasks on the go. However, some users report that the mobile app is outdated and lacks certain features, indicating a need for improvement.
Verified reviewer profile picture

See related user reviews

“Live agent is easily accessible in mobiles using it I can handle my clients queries on the go and also helps updating my availability status so that my clients can easily connect with me.”
Verified reviewer profile picture

Piyush S.

Developer

“it was useful having mobile access so we could attend to our live chats and customers when we were not at the computer (when we were available to do so)”
TC

Toby C.

Owner

Starting price
15per user /
per month
learn more
Pros and Cons based on 1,753 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Zendesk Suite logo
Reviews Sentiment
 
 
 
1-2(117)
3-4(1,681)
5(2,273)
Key Features
Knowledge Base Management4.3
Content Management4.2

User insights about the mobile access feature

Reviewers find Zendesk Suite's mobile access highly useful for managing customer inquiries on the go. They appreciate the app's ease of use and the ability to respond to tickets from anywhere. However, some users mention that the mobile interface can be difficult to navigate on small screens and note occasional synchronization issues.
Verified reviewer profile picture

See related user reviews

“The mobile access feature is a valuable addition to Zendesk Suite, providing me with the tools and flexibility I need to effectively manage my customer service operations, no matter where I am.”
Verified reviewer profile picture

Maximiliano B.

Sales

“Everyone is always on the go these days, and the ability to quickly respond to customer inquiries from my mobile is crucial for our business success. ”
SS

Steffanie S.

Box Office Manager

Starting price
39per user /
per month
learn more
Pros and Cons based on 4,071 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Freshdesk logo
Reviews Sentiment
 
 
 
1-2(49)
3-4(1,350)
5(2,009)
Key Features
Knowledge Base Management4.3
Content Management4.5

User insights about the mobile access feature

Reviewers appreciate Freshdesk's mobile access for its convenience in managing support tickets and responding to customer inquiries on the go. They find the app user-friendly and helpful for staying updated. However, some users report that the mobile app is buggy and lacks certain functionalities, suggesting it could be more reliable and efficient.
Verified reviewer profile picture

See related user reviews

“As a network engineer, I found Freshdesk's Mobile Access feature to be incredibly convenient and user-friendly. With this feature, I can easily access and manage support tickets from my mobile device while on-the-go, making it easier for me to stay on top of customer issues and provide timely solutions”
AO

Abayomi O.

Network Engineer

“We like that Freshdesk offers mobile access, this allows our team members to access and manage customer support tickets and respond to customer inquiries from their mobile devices, which is very helpful for our team members who are always on the go.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
learn more
Pros and Cons based on 3,408 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Microsoft Viva Engage logo
Reviews Sentiment
 
 
 
1-2(33)
3-4(418)
5(368)
Key Features
Knowledge Base Management4.3
Content Management3.6

User insights about the mobile access feature

Users report that Microsoft Viva Engage's mobile access is efficient and user-friendly. They find the interface smooth and easy to navigate, with full functionality available on mobile devices. Reviewers appreciate the ability to stay connected and updated with their teams while on the go, although some mention a preference for desktop use due to login requirements.
Verified reviewer profile picture
Verified reviewer profile picture

See related user reviews

“I have tried the Yammer Android version, It lets you know about the new feeds and notifications for Group messages and keep you up to date with all the changes even if you are not in front of the Laptop or PC”
Verified reviewer profile picture

Mohamed E.

Compliance Analyst

“I have had no issues with the mobile version of Yammer and it works as a great stand-in when I am not on my PC.”
Verified reviewer profile picture

Nick M.

Senior Product Manager

Starting price
8per user /
per month
learn more
Pros and Cons based on 819 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Global colleague communication

Efficient file sharing

Centralized news sharing

Enhanced employee engagement

Overwhelming notifications

Disorganized post management

Outdated user interface

See pros and cons details
Confluence logo
Reviews Sentiment
 
 
 
1-2(35)
3-4(1,550)
5(2,076)
Key Features
Knowledge Base Management4.6
Content Management4.5

User insights about the mobile access feature

Reviewers indicate that Confluence's mobile access is useful for staying connected to project spaces and accessing documentation remotely. They appreciate the ability to make edits and refer to content on the go. However, some users report that the mobile interface is buggy and not well-optimized, making it difficult to navigate and use effectively.
Verified reviewer profile picture

See related user reviews

“Mobile access is buggy and an inconsistent experience based on what content exists on the page. Formatting is often poor and makes it hard to use in the mobile view. I usually find myself switching to the "desktop version" on my phone, which provides normal functionality but is not optimized for such a small screen.”
Verified reviewer profile picture

Matt C.

Manager

“Confluence needs to improve on their UI for mobile access as it has not been optimized for mobile access.”
ST

Steven T.

Customer relationships liasion

Starting price
5.42per user /
per month
learn more
Pros and Cons based on 3,661 verified reviews
Verified reviewer profile picture

Centralized knowledge repository

Enhanced team collaboration

Efficient project management

Comprehensive documentation management

Seamless integration with tools

Frequent performance lags

High costs for larger teams

Limited text formatting options

Buggy issue management

Inefficient search functionality

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,263)
Key Features
Knowledge Base Management4.7
Content Management4.6

User insights about the mobile access feature

Reviewers indicate that Slack's mobile access is highly valuable for staying connected on the go. They appreciate the user-friendly interface, seamless synchronization with the desktop version, and the ability to attend meetings, reply to messages, and make calls. However, some users note occasional glitches and lag in real-time updates. Overall, they find it essential for remote work and communication.

See related user reviews

“Slack mobile app is very useful. It allows our team to always be updated even when we are not in our computers. Additionally, you can also set mobile slack to do not disturb on a specific time to make sure that you only get notified during your working hours. ”
SM

Samantha M.

Senior Business Facilitator

“Mobile access was a game-changer, enabling me to stay connected and respond to messages on the go, which helped maintain productivity even outside of the office.”
MP

Matteo P.

Graphic Designer

Starting price
8.75per user /
per month
learn more
Pros and Cons based on 24,036 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
monday.com logo
Reviews Sentiment
 
 
 
1-2(71)
3-4(1,936)
5(3,713)
Key Features
Knowledge Base Management4.8
Content Management4.4

User insights about the mobile access feature

Users highlight the convenience of monday.com's mobile access for staying connected with projects and teams remotely. They appreciate the ability to check, track, and update tasks on the go. However, some reviewers find the mobile app slower and less feature-rich compared to the desktop version, indicating room for improvement.
Verified reviewer profile picture

See related user reviews

“Monday.com has a mobile app that allows us to stay connected, to report progress and evidence, with instant updates for successful project management.”
Verified reviewer profile picture

Marianela F.

Water Treatment and Environmental Management Consultant

“I love that one can use the app on their phone, especially on Android, since it allows me to have access and progress on my tasks on my phone. It, therefore, will enable me to keep working on my project and also monitor the progress done by other members.”
NR

Noxolo R.

Student

Starting price
9per user /
per month
learn more
Pros and Cons based on 5,720 verified reviews
Verified reviewer profile picture

Boosts team productivity

Effective progress tracking

Enhanced organization capabilities

Visual task management

Highly customizable platform

High costs for small teams

Overwhelming email notifications

Occasional performance issues

Limited mobile functionality

See pros and cons details

Other Top Rated Knowledge Management Software with Mobile Access in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Wix logo

Website builder & business management platform

learn more
Wix is a website-building and business management platform that helps users create any type of website and expand the brand's online presence. Wix offers its users different ways to build sites; for those less tech-savvy, the Wix Editor is the way to go. It boasts a choice of various pre-designed templates that can be personalized with a drag-and-drop editor and various other AI capabilities, such as an automated text generator.

Read more about Wix

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Notion logo

Project and task management tool

learn more
Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Read more about Notion

Users also considered
Microsoft SharePoint logo

Collaboration & content management platform

learn more
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

Read more about Microsoft SharePoint

Users also considered
Confluence logo

Remote team collaboration and knowledge workspace

learn more
Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Read more about Confluence

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

learn more
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.

Read more about Zoho Desk

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

learn more
AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Aha! logo

Platform for strategic product roadmapping

learn more
Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

Read more about Aha!

Users also considered
Trainual logo
Category Leaders

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.

Read more about Salesforce Service Cloud

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!

Read more about Freshservice

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

learn more
Flowlu’s knowledge management system helps you create, store, and organize essential business information in one place. Streamline team collaboration, maintain internal documentation, and provide easy access to FAQs, guidelines, and best practices to boost productivity and knowledge sharing.

Read more about Flowlu

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!

Read more about Bitrix24

Users also considered
Microsoft Viva Engage logo

Enterprise Social Network (ESN) to connect and communicate

learn more
Microsoft Viva Engage is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Microsoft Viva Engage provides a single, secure platform on which companies can share information, resources and business applications

Read more about Microsoft Viva Engage

Users also considered
Jolt logo

Comprehensive digital food safety & operations software

learn more
Jolt helps you master storage, distribution, & access to proprietary information. Instantly distribute information to your entire team, specific roles, or just one individual with the click of a button from anywhere. Lower training times & reduce distribution costs & employee churn.

Read more about Jolt

Users also considered
KnowledgeOwl logo
Category Leaders

Knowledge base and documentation software

learn more
AI-forward knowledge base software built with customer-first development principles. Intelligent search, automated workflows, and flexible repositories that scale with growth and centralize organizational knowledge.

Read more about KnowledgeOwl

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

learn more
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support.
Other Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Popups
- Mobile apps
- Chat Bot (coming soon).

Try HelpCrunch for free for 14 days!

Read more about HelpCrunch

Users also considered

Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Base Management: Reviewers value the ability to centralize, organize, and easily update knowledge, with features like hierarchical databases, custom fields, and collaborative editing. 94% of reviewers rated this feature as important or highly important.
  • Content Management: Users appreciate tools for organizing, editing, and storing content, including customizable formatting and integration with other platforms to streamline workflows. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Reviewers highlight efficient storage, easy retrieval, and collaborative editing of documents, with features like version control and centralized access improving workflow. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Reviewers mention intuitive and rich text editing tools that support various formatting options, making content creation and updates straightforward and efficient. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users value granular control over who can view, edit, and manage content, ensuring security and proper access distribution within the organization. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Reviewers appreciate the ability to quickly find information within documents and across the system, enhancing efficiency and productivity. 86% of reviewers rated this feature as important or highly important.