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Top Rated Remote Work Software with Live Chat in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Live chat allows instant communication among team members, facilitates quick resolution of queries, and enhances collaboration during meetings and projects. It enables sharing of information without interrupting ongoing presentations. Our reviewers in remote work software rated this feature as important.

6 Best Remote Work Software with Live Chat

Product
User rating
Starting price
Microsoft Teams logo
4.5
(10.9K)
4
per user/per month
learn more
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
GoTo Meeting logo
4.5
(11.5K)
14
per user/per month
learn more
Google Workspace logo
4.7
(17.4K)
7
per user/per month
learn more
Slack logo
4.7
(24K)
8.75
per user/per month
learn more
Zoom Workplace logo
4.6
(14.5K)
14.99
per user/per month
learn more

See other top Remote Work products with live chat

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Work software category. They also needed to have sufficient reviews about live chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for live chat, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,372)
5(6,360)
Key Features
Project Time Tracking
Communication Management4.6

User insights about the live chat feature

Reviewers value Microsoft Teams' live chat for its real-time communication, which is essential for remote work and meetings. They appreciate the ability to chat privately or with groups, share files, and integrate with other tools like Outlook. Users find it easy to use, reliable, and helpful for maintaining constant communication and collaboration during meetings.

See related user reviews

“Live Chat allows conversations to continue even while a main presentation is taking place. Questions and comments can be resolved in these chats, therefore avoiding interrupting or taking time from the main presentation.”
SC

Sara C.

scorer

“Live Chat allows for quick brainstorming to occur during meetings and this allows for more timely, productive results from these meetings.”
RD

Ron D.

Director of Athletics

Starting price
4per user /
per month
learn more
Pros and Cons based on 10,931 verified reviews

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Project Time Tracking4.0
Communication Management4.4

User insights about the live chat feature

Reviewers appreciate Webex Suite's live chat for its ease of use and integration within the meeting UI. They find it valuable for real-time communication, troubleshooting, and collaboration without interrupting the speaker. Users report the ability to chat with all participants or privately, which enhances engagement and allows for seamless information sharing during meetings.

See related user reviews

“While your conferencing you can talk in the chat and It updates automatically, also, It doesn't interrupts the host or the videos, in the contrary, Is an excellent complement for the subject your touching in the meeting, to asign tasks and some other activities.”
PC

Patricia C.

Sales Consultant

“Live Chat helps the audience in the meeting to engage and express their ideass in a text format. Live Chat can also be used for QnA Purpose where audience can communicate with the meeting host and ask many number of questions to get answered. Live Chat also gives liability to the users or anyone present in the meeting to share any sort of text information with everyone in the meet. It helps meeting to be more engaging and collaborative. ”
IP

Ishaan P.

Software Engineer Intern

Starting price
25per user /
per month
learn more
Pros and Cons based on 7,395 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
GoTo Meeting logo
Reviews Sentiment
 
 
 
1-2(166)
3-4(4,838)
5(6,521)
Key Features
Project Time Tracking
Communication Management4.5

User insights about the live chat feature

Reviewers find GoTo Meeting's live chat essential for real-time interaction during webinars and meetings. They appreciate its ease of use, quick response times, and the ability to communicate without interrupting the presenter. Users report that it enhances engagement, allows for private messaging, and is crucial for addressing technical issues and sharing information.
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“Live chat in GoToMeeting webinars is important for our team, as we like to keep our audience engaged by offering up a place to drop questions, and comments and to ask for a deeper dive on points in the webinar. ”
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Jamie M.

Director of Marketing

“This is critical functionality, during any webinars and team meetings, real time interaction is very much required. GoTo gives good option to connect with users on real time basis.”
Verified reviewer profile picture

Prateek K.

Test Analyst

Starting price
14per user /
per month
learn more
Pros and Cons based on 11,525 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details
Google Workspace logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,154)
5(13,152)
Key Features
Project Time Tracking
Communication Management4.6

User insights about the live chat feature

Reviewers highlight Google Workspace's live chat for its real-time communication capabilities, which facilitate instant collaboration and productivity. They find it useful for quickly resolving issues, sharing links, and coordinating tasks. Users appreciate the integration with other Workspace tools and the ease of starting conversations with team members, making it a convenient and efficient communication tool.
Verified reviewer profile picture

See related user reviews

“Live chat in Google Workspace is important because it enables instant communication and collaboration between team members. It helps resolve issues quickly, facilitates real-time discussions, and boosts productivity by integrating with other Workspac”
AP

Anket P.

Cosmetic

“Real-Time Collaboration: You can quickly start conversations with team members, either one-on-one or in group chats (rooms or spaces), allowing for instant communication. The real-time nature of it makes collaboration fast and responsive.”
Verified reviewer profile picture

Willy L.

CEO

Starting price
7per user /
per month
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Pros and Cons based on 17,471 verified reviews
Verified reviewer profile picture

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,263)
Key Features
Project Time Tracking
Communication Management4.7

User insights about the live chat feature

Reviewers highlight Slack's live chat as a core feature for real-time communication and team collaboration. They appreciate its ease of use, instant messaging capabilities, and the ability to see if others are available to chat. Users find it essential for maintaining constant communication, resolving issues quickly, and staying connected with teammates, especially in remote work settings.
Verified reviewer profile picture

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“slack is a collaboration tool with several functionalities, a real time chat where it facilitates a lot and values the communication between the teams. Even distant but making us close in communication and visibility ”
tp

thayrini p.

atendente/ vendedora

“The whole purpose of using this platform is so that we can send message in real time. The live chat function is the most important function of this app.”
Verified reviewer profile picture

Md S.

PhD Student

Starting price
8.75per user /
per month
learn more
Pros and Cons based on 24,036 verified reviews
Verified reviewer profile picture

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
Zoom Workplace logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(4,457)
5(9,978)
Key Features
Project Time Tracking
Communication Management4.6

User insights about the live chat feature

Reviewers appreciate Zoom Workplace's live chat for its real-time communication, which allows participants to ask questions and share information without interrupting the meeting. They find it useful for multitasking, sharing links, and engaging with others. Users report that it works well, is easy to use, and is critical for maintaining interaction during virtual meetings.
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“For remote team meetings with partners, it helps that we have an avenue in the software that allows us to send quick notes and comments to each other on the blindside of other call participants.”
MS

Mark S.

Head of Department

“During a meeting or training, the live chat tools allow a non-intrusive way to collaborate . This can be used to respond to queries from the trainer or even to debate a topic during a meeting without disturbing those who are listening to the conference.”
Verified reviewer profile picture

Dharmendra A.

Manager Cyber Security

Starting price
14.99per user /
per month
learn more
Pros and Cons based on 14,521 verified reviews
Verified reviewer profile picture

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details

Other Top Rated Remote Work Software with Live Chat in 2026

Google Drive logo
Category Leaders

Cloud storage and backup for files, photos, docs, and more

learn more
Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people

Read more about Google Drive

Users also considered
Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Dropbox Business logo

File syncing, storage & sharing platform

learn more
Dropbox Business is an off-site server for file syncing, storage and sharing which allows teams of all sizes to save and share files of any format and access them anywhere, on any device

Read more about Dropbox Business

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

learn more
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
Clockify logo
Category Leaders

Time tracking and employee scheduling solution

learn more
Time tracker for remote work providing proof for work done. Track work activity, see who works on what, and improve productivity. It’s easy to set hourly rates as a basis for calculating payroll and making sure each employee is compensated fairly. Clockify is free for unlimited users.

Read more about Clockify

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

learn more
TeamViewer facilitates remote work by providing secure access and control of office devices and resources from any location.

Read more about TeamViewer ONE

Users also considered
Asana logo

Project tracking and workflow management platform

learn more
Asana is a remote work tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

learn more
Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

learn more
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo

Enhance employee management with the only all-in-one app

learn more
Overcome remote-work obstacles with Connecteam’s reliable all-in-one solution for better operation, communication, and HR.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
A flexible Remote Work software, improves communication and boosts productivity in one central hub. Get started with one of our ready-made templates to get your team onboarded quickly. Share files, feedback, and ideas, @mention teammates, assign owners and give real-time progress updates.

Read more about monday.com

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Kahoot! logo

Game-based learning platform with presentation capabilities

learn more
Kahoot! is a gamification software designed to help corporate trainers and teachers create interactive presentations, training material, and learning games. Individuals can prepare for tests using flashcards, games, quizzes, and peer challenges, ensuring optimal engagement.

Read more about Kahoot!

Users also considered
Zoho CRM logo

Customer relationship management solution

learn more
Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Read more about Zoho CRM

Users also considered
ScreenConnect logo

Remote meeting platform for resolving customers' queries

learn more
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 30-Day free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is the online collaborative whiteboard platform that empowers remote teams to collaborate — and creates a central place that keeps projects organized. Miro has 250+ ready-made templates for brainstorming, workshops, user journey mapping, and more. Sign up and start collaborating with your team!

Read more about Miro

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

learn more
Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Read more about Zoho Assist

Users also considered
GoTo Webinar logo

Video conferencing and webinar hosting for large events

learn more
As an online webinar solution that powers millions of webinars each year, GoTo Webinar now comes as part of GoTo Connect, an all-in-one communications software built for SMBs.

Read more about GoTo Webinar

Users also considered
Float logo

Professional services automation software

learn more
Float.com is the top-rated solution for profitable resource management. Used by 4500+ of the best professional services teams globally, it gives Operations and Finance leaders the insight and foresight they need to achieve profitable delivery at scale, with the right talent in place. 

Read more about Float

Users also considered
OnBoard logo

Prepare faster, decide sooner with one secure board record

learn more
OnBoard is a leading board management software trusted by 6,000+ organizations. Experience the difference—start your free trial today.

Read more about OnBoard

Users also considered
Ringover logo

100% cloud phone for startups and SMEs

learn more
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered

Key features for Remote Work software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Project Time Tracking: Reviewers highlight the ability to accurately track time spent on tasks for billing, productivity, and profitability, with customizable options and clear visual reports. 97% of reviewers rated this feature as important or highly important.
  • Communication Management: Users appreciate managing emails, messages, and notifications in one platform, enhancing team collaboration, efficiency, and centralized communication. 93% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers value the ability to set detailed permissions and roles, ensuring secure data access and collaboration, with options for expiration dates and activity tracking. 88% of reviewers rated this feature as important or highly important.
  • Task Management: Users benefit from breaking down projects into tasks, setting priorities, deadlines, and assigning responsibilities, improving organization and progress tracking. 88% of reviewers rated this feature as important or highly important.
  • Remote Access/Control: Reviewers emphasize the convenience of accessing and controlling workstations and documents from anywhere, facilitating remote collaboration and support. 86% of reviewers rated this feature as important or highly important.
  • Video Conferencing: Users find video conferencing useful for virtual meetings, webinars, and team discussions, with features like screen sharing, recording, and participant management enhancing interaction. 85% of reviewers rated this feature as important or highly important.