Bigin by Zoho CRM - 2026 Pricing, Features, Reviews & Alternatives

Reviewers highlight Bigin by Zoho CRM's Contact Database for its flexibility and ease of use. They report that it allows for extensive customization and the ability to add unique fields. Users appreciate the capability to store a large number of contacts and find it easy to manage and organize all contact information in one place. They say it is intuitive and accessible across devices, making it simple to track and manage relationships effectively. Of the 31 Bigin by Zoho CRM users who gave detailed accounts of their use of Contact Database, 100% rated this feature as important or highly important.

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“It does not include a database per se, however, you can add as many entries as possible. It will store relevant information about them, and it is customizable in case you need to add additional information spots.”

AS

Andres S.

Recruitment manager

“This is the hub of the entire Bigin CRM. Bigin CRM provides excellent birds eye view of each contact with all the necessary data in the timeline format. This is superbly working across all devices.”

Ramanathan D.

Founder & CEO

Reviewers indicate that Bigin by Zoho CRM excels in Contact Management by offering customizable fields and seamless email integration. They find it helpful for segmenting and tagging contacts based on various criteria, which aids in targeted communication. Users appreciate the activity tracking and reminders, which help prioritize tasks and follow-ups. They also value the integration with Google contacts and Zoho contacts, making it easy to manage the contact lifecycle and build strong customer relationships. Of the 42 Bigin by Zoho CRM users who gave detailed accounts of their use of Contact Management, 98% rated this feature as important or highly important.

Users report that Bigin by Zoho CRM's Sales Pipeline Management is intuitive and customizable. They appreciate the ability to create multiple pipelines for different revenue streams and the visual clarity of the pipeline stages. Reviewers find it easy to track deals, forecast sales performance, and make informed decisions based on the prospect stage. They also mention the Kanban view and the ability to manage pipelines on all devices as valuable aspects. Of the 51 Bigin by Zoho CRM users who gave detailed accounts of their use of Sales Pipeline Management, 90% rated this feature as important or highly important.

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“Sales pipeline management in Bigin keeps my deals on track and helps me forecast my sales performance.”

Yevgeniy B.

senior manager

“Has a very intuitive way of managing sales pipeline. Field editing or changes, as required can be done easily.”

Susan J.

Director - Networking & Partnership

Reviewers feel that Bigin by Zoho CRM's Lead Management is effective and easy to use. They highlight the centralized database for tracking leads and the ability to capture leads from various sources. Users appreciate the segmentation capabilities and automated workflows that ensure no leads are missed. They find it helpful for organizing leads by stages and maintaining up-to-date information, which aids in proper follow-up and conversion of leads into customers. Of the 31 Bigin by Zoho CRM users who gave detailed accounts of their use of Lead Management, 84% rated this feature as important or highly important.

Users report that Bigin by Zoho CRM's Email Management feature is highly valuable. They appreciate the integration with Zoho Mail and Office 365, which simplifies tracking and managing emails within the CRM. Reviewers find it useful for seeing client engagement with emails and organizing communication by deals and tasks. They also mention that the capability is easy to use and integrates well with Gmail, making it an important aspect of their workflow. Of the 23 Bigin by Zoho CRM users who gave detailed accounts of their use of Email Management, 78% rated this feature as important or highly important.

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“The best feature is that we are able to see which client has opened an email and how many times. This saves us from multiple follow ups as we know if the client is interested by looking at their engagement with the email sent.”

Gaurav B.

Director

“Important integration with Office 365, make it very easy to keep track of emails in either system”

Stefan L.

Consultant