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Eloquant Logo

Cloud Contact Center Customer Experience platform

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Eloquant - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: December 2025

Eloquant overview

What is Eloquant?

Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

Eloquant Cloud CX platform is a partner committed to helping European companies to manage, orchestrate, measure, and improve their conversations with their customers' thanks to an extended Cloud Contact Center and Voice of Customer Solution.

Key benefits of using Eloquant

Improve Customer Engagement
Optimize Customer Satisfaction (CSAT, NPS)
Reduce Waiting Time
Reduce Call Contact thanks to automation journey
Improve First Call Resolution
Optimize Employee Engagement and Productivity

Starting price

Free

Alternatives

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Eloquant’s user interface

Ease of use rating:

Eloquant reviews

Overall rating

4.3

/5

19

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.32/10
Rating distribution

5

4

3

2

1

7

11

1

0

0

Who uses Eloquant?

Based on 19 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Transportation/Trucking/Railroad
Insurance
Computer Software
Computer & Network Security
Others

Use cases

Call Center
Telephony
Contact Center
Customer Satisfaction
Customer Support

Eloquant's key features

Most critical features, based on insights from Eloquant users:

Call recording
Call center management
Call logging
Call monitoring
Reporting/Analytics
Call transfer

All Eloquant features

Features rating:

Call routing
Data import/export
Social media integration
Communication management
Queue management
Reporting & statistics
Alerts/Notifications
Automatic call distribution
Auto-Dialer
Caller id
Activity dashboard
Multi-Channel communication
CRM
Voice mail
VoIP connection
Chat/Messaging
Computer telephony integration
Performance metrics
Pre-Configured bot
Predictive analytics
Proactive chat
Process/Workflow automation
Progressive dialer
Quality management
Real-Time analytics
Real-Time data
Workforce management
Performance management
Outbound call center
On-Demand recording
NPS survey structure
Negative feedback management
Natural language processing
Multi-Language
Multi-Channel management
Multi-Channel data collection
Monitoring
Mobile access
Manual dialer
Machine learning
Live chat
Lead qualification
Workflow management
Widgets
VoIP
Virtual personal assistant (vpa)
Video conferencing
Trend analysis
Transfers/Routing
Transcripts/Chat history
Third-Party integrations
Text to speech
Text analysis
Surveys & feedback
Speech synthesis
Speech recognition
Softphone
SMS messaging
SIP trunking
Single sign on
Sentiment analysis
Search/Filter
Role-Based permissions
Remote support
Recording
Real-Time updates
Real-Time reporting
Real-Time notifications
Real-Time monitoring
CSAT survey structure
Conversation intelligence
Contextual guidance
Contact management
Contact database
Configurable workflow
Conferencing
Collaboration tools
Chatbot
CES survey structure
Campaign management
Callback scheduling
Call whispering
Call transcription
Call tracking
Call scripting
Call reporting
Call list management
Call disposition
Blended call center
Automated routing
Automated responses
API
Alerts/Escalation
AI/Machine learning
AI copilot
Agent interface
Activity tracking
Access controls/permissions
Language detection
Knowledge management
Knowledge base management
IVR
Interaction tracking
Intent recognition
Inbound call center
Gamification
For cloud phone systems
File transfer
Feedback management
Engagement tracking
Employee activity monitoring
Email management
Drag & drop
Data visualization
Dashboard
Customizable templates
Customizable reports
Customizable fields
Customizable Caller ID
Customizable branding
Customer surveys
Customer support
Customer segmentation
Customer journey mapping
Customer history
Customer experience management
Customer database

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Eloquant pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Eloquant price and value

Value for money rating:

Eloquant support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Webinars
Documentation
Videos

Eloquant FAQs

Q. Who are the typical users of Eloquant?

Eloquant has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What languages does Eloquant support?

Eloquant supports the following languages:
English, French, Spanish


Q. Does Eloquant offer an API?

Yes, Eloquant has an API available for use.


Q. What level of support does Eloquant offer?

Eloquant offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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