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Insightly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Insightly is the modern, affordable CRM that teams love.
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Insightly - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Insightly overview
Based on 654 verified user reviews
What is Insightly?
Insightly is a CRM solution offering key features such as contact management, among others.
Who uses Insightly?
Reviews for Insightly come from a wide variety of industries, including marketing and advertising (10% of reviewers), management consulting (7%), and computer software (7%). The most frequent use case for Insightly cited by reviewers is CRM (60% of reviewers).
What do users say about Insightly pricing?
Some users report that Insightly’s free plan is valuable for startups and small businesses, and reviewers appreciate its generous features and competitive entry-level pricing. However, some reviewers feel the paid tiers are expensive and include unnecessary or costly add-ons.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Reporting
Lead Management
Customer Support
Custom Fields
Sales Management
Frequent bugs and glitches
Insightly’s user interface
Insightly pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
3.9
Ease of use
4.0
Customer support
3.8
Reviews sentiment
What do users say about Insightly?
Insightly is a CRM solution offering key features such as contact management, among others.
Select to learn more
Who uses Insightly?
Based on 654 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Insightly's key features
GetApp's analysis of 62 verified user reviews collected between July 2021 and January 2025 identifies Insightly's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Insightly's contact management capabilities. They report that it allows them to easily manage and organize large numbers of contacts, update existing contacts with minimal hassle, and create clear reports. Users find it useful for monitoring interactions with clients across different projects and for sorting and assigning contacts to leads, opportunities, tasks, and projects. They highlight the ease of customization and user-friendly interface, though some mention occasional lag and the need for better search functionalities. Of the 21 Insightly users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.
John R.
Energy Consultant
Anurag T.
Technical Support Specialist
Reviewers highlight Insightly's contact database capabilities, noting that it helps them keep track of all clients and their contact information. They appreciate the seamless syncing with Google and the ability to link records and report on all facets of contact and organization data. Users find it easy to fill out new accounts, set up custom fields, and use tags to categorize contacts. They value having a centralized place to store and update contact information, although some suggest improvements in search functionalities. Of the 26 Insightly users who gave detailed accounts of their use of Contact Database, 92% rated this feature as important or highly important.
See related user reviews
Wil D.
Owner and Chief Creative Designer
Jim V.
VP Sales and Marketing
All Insightly features
Features rating:
Insightly awards
Insightly alternatives
Insightly
Starting from
29
/user
Per month
Salesforce Sales Cloud
Starting from
No pricing info
HubSpot CRM
Starting from
No pricing info
Zoho CRM
Starting from
No pricing info
Insightly pricing
Pricing plans
Pricing details:
User opinions about Insightly price and value
Value for money rating:
Of 116 reviews that provide robust commentary on Insightly's price and value, 63% mention it in a positive light.
Some users report that Insightly offers a robust free version, which they find valuable for startups, small businesses, and individuals with limited user needs. Reviewers appreciate that the free plan includes a wide range of features and does not feel overly restricted, allowing them to manage contacts and basic CRM functions without immediate costs. Some users say the pricing is fair and competitive compared to other CRMs, especially at the entry level, and they value the ability to upgrade as their business grows. They indicate that Insightly’s cost is lower than some alternatives, and some mention nonprofit discounts as a benefit. Some reviewers find the free trial and flexible pricing plans helpful for evaluating the software before committing.
However, some reviewers feel that the jump in cost between plans is significant, and that many advanced features, such as automation or enhanced reporting, require moving to higher-priced tiers. Users think the free version is too limited for growing businesses, and some say the paid plans are expensive relative to the features provided. Some reviewers report frustration with paying extra for support or additional services, and they feel that the overall value diminishes as costs increase. They indicate that some features are only available as costly add-ons, and some users say they pay for features they do not need.
, and
To see what individual users think of Insightly's cost and value, check out the review excerpts below.
Richard H.
Data Scientist
Dave R.
Insightly integrations (262)
Integrations rated by users
We looked at 654 user reviews to identify which products are mentioned as Insightly integrations and how users feel about them.
Integration rating: 4.0 (3)
“We use PandaDoc as our third party e-signature service and it's very effective in helping us get customers to sign important documents. The functionality in Insightly almost always works very smoothly.”
Dallin K.
Incentives Coordinator
Integration rating: 5.0 (1)
“Since I use a Pixel phone and everything is integrated into the Google ecosystem, being able to sync with Google contacts was a necessity.”
Wil D.
Owner and Chief Creative Designer
Integration rating: 5.0 (1)
“Zapier allows us to pull in information and pull out information from third party platforms we utilize. It would be extremely difficult to fully use Insightly for our use case without it. Insightly does offer a similar service called Appconnect, but it is not included in our product.”
Anonymous R.
Chief of Staff
Integration rating: 3.0 (1)
“We use Insightly to raise draft invoices as part of our workflow. The integration could be much more comprehensive but is quite limited.”
Andrew E.
Managing Director
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 1.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Insightly customer support
What do users say about Insightly customer support?
Customer support rating:
We analyzed 73 verified user reviews to identify positive and negative aspects of Insightly customer support.
A small group of reviewers highlight quick, knowledgeable, and responsive customer support that resolves issues efficiently.
The majority of users report slow response times and difficulty reaching support, especially for technical or urgent issues.
Widespread user sentiment notes lack of live chat or direct phone support, making it hard to get immediate assistance.
A significant portion of users feel support is unhelpful, often redirecting to articles or upselling instead of resolving problems.
Support options
Training options
To see what individual users say about Insightly's customer support, check out the review snippets below.
“Wonderful customer support, always reach a live human knowledgable about the product That can solve issues and help us tailor the tools to meet our needs.”
Patrick p.
CEO
“There is no number to call, and if you need help you can only speak with a general customer support member by scheduling a call, and only after expressing dissatisfaction, you are never put in touch with the technical team.”
Elysha S.
Admissions Manager
“Overall, I found lots of small issues and bugs, and when I reached out to customer support, I had significant delays in the response time.”
Emmett A.
Owner
Insightly FAQs
Insightly has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What is Insightly used for?
Insightly is the modern, affordable CRM that teams love. It’s easy to use, simple to customize, and scales with companies as they grow, solving common pain points that legacy CRMs can't. Insightly helps teams build and convert sales pipeline, increase productivity, and build lasting customer relationships. Powerful in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly is trusted by more than a million users worldwide.
Q. What are the benefits of using Insightly?
Build and Convert Sales Pipeline
Convert quality leads to opportunities, actively manage every step from opportunity to close, and grow your business faster than ever.
Increase Productivity
By supporting intuitive, automated, and scalable processes, teams are empowered to close deals and deliver services faster and more efficiently.
Build Lasting Customer Relationships
Show customers and prospects you know them by capturing the right information about every interaction and using your data to deliver great experiences.
Q. What languages does Insightly support?
Insightly supports the following languages:
English, French, Portuguese, Spanish
Q. Does Insightly support mobile devices?
Insightly supports the following devices:
Android, iPad, iPhone
Q. Does Insightly offer an API?
Yes, Insightly has an API available for use.
Q. What level of support does Insightly offer?
Insightly offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
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