Pike13 Reviews

-User Interface -Intuitiveness -Customization of appearance -Logical approach to page progressions from the front and back end of the software

*Important to note that although constructive, these aren't the key features to Front Desk's software and are just based on our needs as a business. -no virtual storefront for clients purchasing merchandise -The only unintuitive feature in the software is the sign in kiosk -No perfect merchant integration solution

Hi Greg, Thanks so much for your review! I'm glad that you've had such a great experience with Front Desk. Your feedback is important to us as we continue to improve and build our product. Don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues. Sincerely, Katie and the Front Desk Team

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly...

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The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates)...

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Hi Mike, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business. We'll share more info with you as soon as it's available to share. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team

Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.

Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.

Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.

We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.

Hi Krista, Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share. Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team

Easy to use. Great reporting. Extensive capacity on capabilities for varied business models. Makes life a heck of a lot easier!

Depending on the customer service rep you get will depend on your service. Overall we have had an incredible time with their customer service, however sometimes they can be short with you and not fully answer your questions (to be fair- I have a lot of them so I would be short with me too). My only wish is that we had a little more offering of phone calls or webinars to review some more complex solutions.

Hi Shannon, Thanks so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We're sorry you haven't had an amazing customer service experience with every member of our team and I would like to schedule a call with you to discuss your experience in greater detail. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to speaking with you! Best, Kris Knowles Manager, Customer Care at Front Desk

Cloud based with extensive documentation and very reliable customer support.

Non integration with Square technology. We are now using Square for some merchandise sales and it would be nice to have the two work together, with Pike13 being the source of all data.

Hi Robert, Thank you so much for taking the time to provide a review and feedback. We enjoy working with you and value your business. Thank you, Cindy Schneider Manager, Customer Success

- Easy to use and does what it is supposed to - An incredibly powerful integration with Mail Chimp that allows you to programme automated emails based on member/customer activity. - Great reporting - Customisable customer site / front end - PayPal integration

- A few features of minor importance are still missing

Hi Christian, Thanks for your review! I'm glad that you have been so happy with your switch to Front Desk - we love hearing that! Please feel free to let us know how you think we could improve your experience with Front Desk. Your feedback is important to us as we continue to build our product. And as always, don't hesitate to contact our support team at support@frontdeskhq.com if you have any issues or questions. Sincerely, Katie and the Front Desk Team

point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.

The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.

Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business. Best, Kris and the Front Desk team

Booking feature works the best for our business. Since we deal with many people booking lessons with various teachers I like that everything is automated and we get notifications for canceled and booked lessons.

It takes a bit to learn, but if you book time with support it makes it much easier. I have a few things on my wish list for our business, but it seems like they are always trying to add feature. I hope they add the ability to book rooms in the future

Hi Jason, Thank you so much for the review and the feedback. We will be sure to let you know if booking rooms becomes a feature and appreciate your request. Thank you, Cindy Schneider Manager, Customer Success

It has good uptime. It doesn't charge per-user or per-staff. That is a pleasant difference. Not much else.

Super slow. Reporting functionality is lousy. Doesn't integrate with other services, particularly Zapier. Waivers generated are flawed and have cost me hundreds of dollars in lost revenue.

Hi David, I am sorry to hear you are dissatisfied with our software. We appreciate your feedback and honesty. Your account manager reached out to you shortly after the review was left. I hope you have had a chance to connect with him and discuss things. Thank you, Cindy Schneider Manager, Customer Success

If it worked, I’m sure it would be helpful. But it doesn’t....

On both of the App stores, as well as on their website Pike has their kiosk app listed as “compatible with Android Devices.” I ordered a 4th generation Samsung Galaxy Tablet to run the app so my clients can check themselves when they come in. Unfortunately the app DOES NOT work with all Android devices. After 4 days of back and forth emails I was told: “Looks like there is some incompatibility issues between the Kiosk app and Tablet/OS you are using.” I was never told which tablets work, nor an eta on the fix. As of now, I am stuck with a tablet which I don’t need and still do not have access to their Kiosk App. While there could be room for potential, Pike13 has repeatedly proven to be a sub-par company.

Hi Justin, Thank you for providing feedback on our kiosk app. I am sorry that the app does not work on your Android device. With older devices and operating systems, there is an unfortunate chance that the kiosk app will not be compatible. Thank you, Cindy Schneider Director of Customer Success

I enjoy the options for courses and series and most things I can figure out on my own without calling customer service so it is easy to use. I like the reports feature and making schedules is pretty easy as well.

I dislike that there is not a retail option to track retail, make labels, track inventory. So much extra work. I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes. I also dislike that I cannot use a dependent's parents credit card that is saved. For example, if enrolling a child who has a credit card saved under the parent,...

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Hi Mallory, Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases. Thank you, Cindy

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Hi Jess, Our team is sorry for any inconvenience - that's the last thing we want to do. We've issued a refund to your account. If you'd like to continue with the complimentary late-start date and training package, please respond to our email. Or let us know if you'd rather cancel your account. Either way we're happy to help! As discussed, Front Desk values you and your clients' security and is PCI Compliant, so we are unable to manually input your client information due to the way in which the information is stored. If you're still interested, please reply to the Director of Customer Success, Todd. You should have an email from him in your inbox. If it's buried, just email support@frontdeskhq.com and they can connect you! Best, The Front Desk team

I love the look. It fits very well with the layout of our website. Customer service is always awesome and is always right on with their "fixes" and have even helped me with work arounds that they didn't initially have answers for.

I feel like you guys are pretty good about keeping up with customer needs. I've run into a few issues over the years of Pike13/Front Desk just not having a solution for my issues but in most every case I blame that on our business. We do a lot of different things with our Youth Program and it's hard to expect one service to meet all of our needs.

Hi J.T., Thank you so much for your review and feedback. We truly appreciate you and your business. Please continue to reach out to customer care and your account manager. We do track all of the suggestions we receive and it is good to know use cases as we make enhancements to our product. Thank you, Cindy Schneider Manager, Customer Success

I basically works, if you can spend the time managing the system. The API is a major plus.

I've been using Pike13 since it was Front Desk. I signed up for an account Jun January 2015. The system uses proprietary billing, so you can't easily move to another system. It's been nothing but trouble since we started using it. Its not intuitive and the system has many ridiculous limitations.

Hi Ben, I am sorry to hear that Pike13 does not work for your music school. We understand that you need to do what is best for your business and hope you find a solution that better fits your needs. Please provide specific limitations to your account manager. Thank you, Cindy Schneider Director of Customer Success

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We appreciate the review and kind words! A few of the things you touched on... Regarding partial payments, many Front Desk businesses have requested this feature in various ways¿as account balances, deposits on courses, split payments, and gift cards. So we share your passion about getting it done as quickly as possible. That said, payments-related features require extra attention. As you can understand,...

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It's great for signing people in. Auto bill pay is nice but is it really anything that another company can't do? Not sure.

They don't like to take care of their longtime customers. Instead of grandfathering them into the rates they've agreed to, they continually increase prices and use semantics to say they are adjusting your discounted rates. Strongly considering looking elsewhere.

Hi Don, Thank you for providing your feedback and experiences. Your account manager has been and will continue to be in contact with you regarding your concerns over the price increase. Thank you, Cindy Schneider Manager, Customer Success

Customer service is A++. Ease of use and functionality is a close second!

Can be difficult to make big batch changes on the back end, but customer service and support is always available if we need them to help or assist!

Hi Michael, Thank you so much for your review. We appreciate it very much! You have been a joy to work with since day one and we value your partnership. Thank you, Cindy Schneider Manager, Customer Success

the way it looks and what i can do with it.. how easy it is to set up services and plans it's very responsive and i like the business app

the new report system also when you're busy in an account and for instance you've changed something then it takes you all the way back to the start.. there's no app for clients

Hi Tanja, Thank you for your review and feeback! We value hearing what our customers like and the areas we need to focus on for improvement. Thank you, Cindy Schneider Manager, Customer Success

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The user interface is great. It makes it easy to see schedules for multiple providers and the whole schedule for the week

The things that I could see you change would be adding Moore applications for software that can interface with it.

Hi Kyle, Thank you so much for your review and feedback. We really appreciate it! As we make changes and improvements to the platform, we will be sure to keep you updated. Thank you, Cindy Schneider Manager, Customer Success

Ease of use from the customer's stand point

Amount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services.

Hi Julie, Thanks for your feedback regarding your experience using Front Desk. We're glad you are happy with our platform and customer service. Please let us know if there is anything we can do to help. Best, Kris and the Front Desk team

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Hi there, I'm very sorry to hear about your experience with our trial version. We pride ourselves in providing an intuitive, simple product backed up with a helpful and courteous support team. When you become a Front Desk customer, you will be paired with a New Client Consultant for training, as well as a Customer Success Manager to help you set your business up on Front Desk. Again, our sincere apologies for any inconvenience we may have caused. If you'll let us, we'd love to help rectify the situation and see if you'd be a good fit for the product. Please contact support@frontdeskhq.com. Thank you.

It's very easy to use and the migration from another software system was easy. We had a lot of support. The training was great and they get back to us quickly when we need help.

I wish the online store for merchandise was viewable for clients and it would be great if the app had notifications for marketing and promotion for students.

I used Pike13 because the ballet studio where my daughter took lessons used it for tuition. I had no issues or confusion using the platform and it seemed secure and very user-friendly. I felt comfortable storing my credit card information for repeated use.

As a user, I had no obvious problems with this software. I don't know how it is to set up on the administrator end, but if the user end is an indication I'm sure it's very intuitive to use.

Hi Rebeka, Thank you for leaving a review. It is always great to see how the user experience is for the clients of our customers. Thank you, Cindy Schneider Director of Customer Success