Zoho CRM Plus Pricing, Features, Reviews & Comparison of Alternatives

Zoho CRM Plus

Unified Customer Experience platform

4.33/5 (36 reviews)

Zoho CRM Plus overview

What is Zoho CRM Plus?

Zoho CRM Plus helps businesses streamline their customer-facing operations by connecting sales, marketing, and support on a single platform to provide great experiences to their customers.

Zoho CRM Plus' omnichannel customer engagement helps customers receive help across all channels, be it email, phone, chat, or social media. Business teams will now be able to do it all on a single interface as the agents will be able to reply to chats while they're viewing other support tickets. You can also convert customer tweets into support tickets or convert chats from your website into phone conversations.

Zoho CRM Plus comes with an advanced AI assistant - Zia, to help your sales, marketing, and support teams. Zia's intelligence helps in email and ticket sentiment analysis, predicting lead and deal closures so you can convert more, and the best time to contact your prospects. Zia can guide your support agents to frame more contextual responses to customers by analysing keywords from incoming tickets. Zoho's AI-powered voice assistant - Zia Voice, has conversational abilities that can work across Zoho CRM Plus, right from getting you the number of deal closures for the day to generating a full fledged report.

Blueprint in Zoho CRM Plus helps you set up and execute business processes across teams with ease. With Blueprint you can easily manage and streamline processes such as product returns, that involve multiple teams and different stakeholders. Work in collaboration and manage internal processes with ease, without being lost in the middle.

Zoho CRM Plus also provides powerful and unified analytics with a set of 300+ pre-built dashboards to choose from. Create custom dashboards with charts, funnels, or with components to help you compare your performance. These dashboards run through the data from your customer-facing teams to give a holistic picture of your business.


Starting from
Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

Zoho CRM Plus screenshot: Deliver exceptional customer experiences.The Unified Customer Experience Platform | Zoho CRM PlusZoho CRM Plus screenshot: Customer experience platform across every channelZoho CRM Plus screenshot: Unify all your customer-facing teams.Zoho CRM Plus screenshot: Predict business trends with the help of Anomaly detection - Powered by Zia.Zoho CRM Plus screenshot: Zia, the AI based voice assistant learns from every interaction to provide you with the Best time to Contact.Zoho CRM Plus screenshot: Zia makes lives easier by figuring out email and ticket sentiments.Zoho CRM Plus screenshot: Zia's intelligent business dashboard.Zoho CRM Plus screenshot: Let Zia do the talking. Take help closer to your customersZoho CRM Plus screenshot: Process automation with BlueprintZoho CRM Plus screenshot: Unified analytics across every customer touchpointZoho CRM Plus screenshot: Pick up chats while you’re on DeskZoho CRM Plus screenshot: Quickly convert tweets to ticketsZoho CRM Plus screenshot: Convert website chats to phone conversationsZoho CRM Plus screenshot: Automated customer responses with Reply assistantZoho CRM Plus screenshot: Use Zia Voice to access contextual customer information through simple chat and voice messages.Zoho CRM Plus screenshot: Get insight into your sales revenue using pre-built dashboards and smart components.Zoho CRM Plus screenshot: Get insights on your social media activities with metrics like audience growth, post engagement and performance, reach, and impressions.Zoho CRM Plus screenshot: Customized Sales, Marketing, and Support dashboards

Zoho CRM Plus reviews

Value for money
Ease of use
Customer support
Eric Wilson

Feature packed at an affordable price.

Used daily for 6-12 months
Reviewed 2018-09-25
Review Source: Capterra

My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 8/10

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renaud maloberti

Very useful tool

Used daily for less than 6 months
Reviewed 2019-09-27
Review Source: Capterra

overall very good experience, works as advertise with good customer support as needed

Ease fo use, affordability, feature set, intuitive

some menus are not all that straight forward and require multiple steps to get some tasks done

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 9/10

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Elizabeth Reese

Zoho CRM Plus

Used daily for 2+ years
Reviewed 2018-11-26
Review Source: Capterra

Overall Zoho CRM Plus is great, really look that we have all account info all on one screen and available within secs.

We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization. We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick.

Nothing really I can negative about this software. At times it does randomly log me out and says I cant get access but that does not last very long.

Rating breakdown

Ease of use

Likelihood to recommend: 8/10

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Harsh Goenka

Better value than Salesforce

Used daily for 2+ years
Reviewed 2020-03-03
Review Source: Capterra

Overall experience with Zoho CRM Plus is quite positive. I like the fact that extra tools such as Zoho Social, Campaigns, Sales IQ, etc. are bundled together for an attractive price. This means you don't need to subscribe to multiple tools.

What I like most is that it does pretty much everything important Salesforce does but at half of the price.

The application load speed is sometimes slow. It would be great if it were faster. Also would be great to have automatic lead enrichment.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 9/10

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Francesco Petrelli

Keep your contacts under control

Used weekly for 2+ years
Reviewed 2019-09-14
Review Source: Capterra

Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company.

This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.

Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.

Rating breakdown

Value for money
Ease of use

Likelihood to recommend: 7/10

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Zoho CRM Plus pricing

Starting from
Pricing options
Free trial
View Pricing Plans

A 30-day free trial is available, after which Zoho CRM Plus is priced as follows:

$50 (€50 / £40) per user, per month billed annually OR
$60 (€60 / £48) per user, month-to-month

Zoho CRM Plus features

Automatic Notifications
Contact Database
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Calendar Management (196 other apps)
Electronic Payments (159 other apps)

Videos and tutorials

Additional information for Zoho CRM Plus

Key features of Zoho CRM Plus

  • CRM
  • Content Syndication
  • Community Management
  • Live Chat
  • Churn Management
  • Analytics
  • Knowledge Management
  • Multi-channel Collection
  • Activity Management
  • Audit Trail
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Automatic Reminders
  • Call Recording
  • Charting
  • Client Portal
  • Collaborative Workspace
  • Computer Telephony
  • Configurable Workflow
  • Contact Database
  • Conversion Tracking
  • CRM Integration
  • Custom Forms
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Synchronization
  • Document Storage
  • Email Integration
  • Email Tracking
  • Forecasting
  • Gantt Charts
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Invoice Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Scoring
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Multiple User Accounts
  • Opportunity Management
  • Permission Management
  • Pipeline Management
  • Project Templates
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Tasks
  • RSS Feeds
  • Rules-Based Workflow
  • Sales Analytics
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • SLA Management
  • SMS Integration
  • Social Media Integration
  • SSL Security
  • Status Tracking
  • Third Party Integration
  • Time Tracking by Client
  • Timesheets
  • Tracking Features
  • Visitor Tracking
  • Website Integration
  • Workflow Management
  • Multi-Campaign
  • Prioritization
  • Call Center Management
  • Duplicate Detection
  • Alerts / Escalation
  • Data Import/Export
  • Drag & Drop Interface
  • Scheduled Reporting
  • Customizable Questions
  • Sales Forecasting
  • Social Network Marketing
  • Mailing List Management
  • A/B Testing
  • Chat
  • Custom Fields
  • Email Templates
  • Knowledge Base
  • Lead Assignment
  • Multi-Channel Marketing
  • Pipeline Reports
  • Role-Based Permissions
  • Sales Orders
  • Surveys & Feedback
  • Web Forms
  • ROI Analytics
  • User Photos
  • Dashboard Creation
  • Productivity Reporting
  • Scorecarding
  • Territory Management
  • Help Desk Integration
  • Newsletter Management
  • IVR / Voice Recognition
  • Click-Through Tracking
  • Reporting & Statistics
  • Support Ticket Tracking
  • Campaign Management
  • Widgets
  • Performance Reports
  • Task Management
  • Lead Management
  • Contact Management
  • Contract Management
  • Collaboration Tools
  • Follow-up Scheduling
  • Project Management
  • Engagement Analytics
  • @mentions
  • Inbox Management
  • Customer Experience Management
  • Email Marketing
  • Desktop Notifications
  • Campaign Scheduling
  • Customer Service Analytics
  • Customer Support Tracking
  • Multi-Department / Project
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Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.

Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.

Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus provides them with the proper toolset so they can do just that.

Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.

Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.

Build and automate processes that connect your sales and support teams, involve the right people, and ensure compliance from your teams at every step.

Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business decision.