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Free Customer Communications Management Software
Last updated: March 2026
72 software options
Sponsored
Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
A 15-day free trial is available, and a free plan for starter business tools.
Read more about Bitrix24
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
It is available for $0 for 2 agents for 6 months
Read more about Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Real-time customer communications management software
WhatsApp is available free of cost.
Read more about WhatsApp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based mobile and desktop messaging app for all devices
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mobile messaging platform
The application is available for free of cost.
Read more about Viber
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pipeline-centric CRM system for small businesses
Bigin offers a 15-day free trial for new users, and post the trial period, users can choose any of the four pricing plans - Free, Express, Premier and Bigin 360. Free Edition: Available to users for free Express Edition: • Monthly - $9/user/month • Annual - $7/user/month Premier Edition • Monthly - $15/user/month • Annual - $12/user/month Bigin 360 Edition • Monthly - $18/user/month • Annual - $21/user/month All paid plans come with 24/5 phone, email and live chat support. There is also a dedicated onboarding service available for paid users.
Read more about Bigin by Zoho CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage.
Read more about Tidio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Read more about Lime Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online review & reputation management for small businesses
Contact Broadly for detailed pricing information.
Read more about Broadly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The comprehensive messaging suite for your business.
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
$17/month for Solo (billed annually), $25/month for Plus (billed annually), $83/month for Expert (billed annually). Extra agents can be added to the Expert plan. All paid plans come with a 14-day free trial.
Read more about Smartsupp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support platform
Free trial available. Standard pricing starts at $20 per user per month. Standard: $25 user / month, or $20 user / month billed annually Plus: $40 user / month, or $35 user / month billed annually Company: $60 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams. All Plans include 24x7 support, unlimited volume & storage, and 40+ third party integrations.
Read more about Help Scout
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaborative inbox for teams
- Free - $14/month - $18/month - $26/month Details: https://missiveapp.com/pricing
Read more about Missive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-In-One tool to Find and Engage People
Pricing is both modular and seat-based, allowing you to create a fully customized All-in-One platform for each Team member. Plans can range from a basic "Free Forever" Tier all the way to the "Ultimate" or Enterprise plans.
Read more about Jobin.cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Innovative Loyalty Programs, Customer Engagement & Gift Card
Packages starting as low as $29/mo
Read more about Preferred Patron Loyalty
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern, AI help desk software built for fast teams.
Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly.
Read more about Hiver
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based document and proposal and tracking software.
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI for customer service to sell more and serve better
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one multi-channel solution for customer messaging
Free: 2 agents included Mini: $45/month, per team Essentials: $95/month, per team Plus : $295/month, per team
Read more about Crisp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer communication tool for businesses
Monthly and Yearly payment options available. Flexible pricing based on your needs.
Read more about Sociocs
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Maximize Engagement. Minimize churn.
OneSignal offers a free plan with limited features, after which paid plans start at $9/month and scale based on the channel usage. Free: Includes 1 Journey (with 2 steps), 6 Segments, and 2 Data Tags. Growth (from $9/month) - Includes 3 Journeys (with 6 steps, 10 Segments, and 10 Data Tags. Pro: Custom annual plan - includes 20 Journeys (with 50 steps), 20 Segments and 100 Data Tags.
Read more about OneSignal
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat with agent apps for iOS & Android
14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $19 per agent per month, billed annually.
Read more about JivoChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Premier Small Business Management Platform
17hats offers a free trial for 7 days. Details of paid plans include: Monthly plan - $45/month Annual Plan - $295 ($25/month) paid annually Two Year Plan - $395 ($17/month) paid in lump sum
Read more about 17hats
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Voice, text, and email message broadcasting software
CallingPost offers a 1 month free trial, PAYGO, and two types of Unlimited Plans; Essentials and Premium. Schedule a Demo and are Client Care agents will help you find the plan that is the right fit for your needs.
Read more about CallingPost
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Discover the future of customer engagement
Free: 3 users Connect with 10k visitors / month Basic: $10/ month / user Connect with 50K visitors / month Professional: $17/ month/ user Connect with 100K visitors / month Enterprise: $25/ month / user Connect with 200k visitors / month
Read more about Zoho SalesIQ