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Survey Software with Contact Management (2025)

Last updated: March 2025

Key Features of Survey Software

Based on GetApp's analysis of 6805 verified reviews collected between July, 2021 and August, 2024

  • Customizable Questions: Users value the ability to tailor questions to specific needs, enhancing data relevance and improving user engagement with diverse question types. 96% of reviewers rated this feature as important or highly important.
  • Survey Builder: Reviewers highlight the ease of creating surveys with various question formats, customization options, and user-friendly interfaces for efficient data collection. 94% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users appreciate detailed and customizable reporting features that provide real-time insights and graphical representations for better data-driven decisions. 91% of reviewers rated this feature as important or highly important.
  • Data Import/Export: The feature is praised for its ease of transferring data between formats, enhancing data management, and enabling seamless integration with other tools. 88% of reviewers rated this feature as important or highly important.
  • Question Branching: Reviewers note the benefit of creating tailored surveys that dynamically adjust based on responses, improving survey relevance and respondent engagement. 85% of reviewers rated this feature as important or highly important.
  • Customizable Templates: Users find value in pre-designed and modifiable templates that enhance the survey appearance, consistency, and branding, saving time in survey creation. 83% of reviewers rated this feature as important or highly important.
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59 software options

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QuestionPro logo
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SaaS survey solution for gaining insights

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QuestionPro is a research suite of tools that lets users conduct surveys and research securely, collect feedback and perform data analytics. It offers survey analytics dashboards, enterprise-grade research tools, and a range of features for customer experience management, employee experience management, and real-time data collection and analysis.

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iContact logo

Email marketing , automation, and landing page software

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Easily and quickly create public surveys open to anyone and private surveys that are limited to your subscribers. Use that data to segment future campaigns.

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Tremendous logo

Rewards people love

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Tremendous is the top service for increasing survey participation. Incentivize participation by sending gift cards, prepaid Visa® cards, cash and more — instantly at scale.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Pointerpro logo

Assessments and surveys that generate personalized reports

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Create surveys that works both on- and offline. An offline survey provides respondents with all the convenience of online surveys but works even when the internet connection is unstable or there’s no WiFi access.

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Factorial logo

HR software for small & medium companies

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GoFormz logo

Capture better data with digital forms

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Digitize your surveys for use on mobile devices and computers – no code required. Add checkboxes and drop-down menus. Share links to your online surveys with anyone, for them to fill out and complete from anywhere. Instantly access, review, and report on survey results. Sign up for a free trial!

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Forms On Fire logo

Mobile forms, dispatch, task and workflow solution

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A mobile app for inspections, audits, safety reports, orders, and many other tasks. Save time with pre-filled fields from your systems. Save time by eliminating needless travel to deliver forms. Save the time it takes to re-enter, re-assemble, file, and distribute forms to those who need them.

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SAP Customer Experience logo

Enterprise CRM software

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SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

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123FormBuilder logo

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123FormBuilder is the quickest solution for creating professional forms for both web and mobile. With its easy drag-and-drop form editor, you can build custom contact forms, surveys, registration forms, and order forms in minutes—right from your browser. No coding skills are needed.

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Zonka Feedback logo

Multi-channel survey & feedback platform

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Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts

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VideoAsk logo

Get personal with face-to-face interactions: at scale

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Get better data and more engagement for your surveys with short and simple interactive videos. VideoAsk lets you scale face-to-face interactions, and personalize the way you ask.

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Mobile Text Alerts logo

#1 SMS Marketing Service for Businesses

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Mobile Text Alerts helps businesses grow their sales through SMS marketing. Our online dashboard and mobile app allows users to send and receive mass text messages, manage subscribers, segment lists, engage in 2-way conversations, connect integrations and interact with messaging analytics.

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Delighted logo

Easiest to use customer and employee experience platform.

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Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time

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Customerly logo

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Customerly is the first-in-class AI customer service platform that combines advanced automation, NPS & CSAT surveys, and email marketing. With customizable workflows and intent-based AI Agents, it helps SaaS companies automate support, engage customers, and drive retention effortlessly.

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Submit.com logo

The best way to accept, review and manage online submissions

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Submit.com is a cloud-based software solution which streamlines the collection, management and evaluation of online survey submissions. Submit.com has provided solutions for leading organizations in; academia, awards, field operations, grant management, human resources and TV talent casting.

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Heyflow logo

Software for lead gen, funnels, landing pages & more

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Capture more leads and convert traffic into customers with engaging clickflows, funnels & interactive forms. Create them quickly with our drag & drop builder and match your brand perfectly with our endless design options. No coding. Integrate with your marketing campaigns easily.

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