App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Helpshift

Digital customer service platform and ticketing system

Table of Contents

Is this product right for your business?

Find out with a

Helpshift - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Helpshift overview

What is Helpshift?

Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. By reducing the number of incoming support requests with an in-app knowledge base and leveraging in-depth user and device data to proactively engage mobile customers with targeted push notifications & in-app surveys, Helpshift’s customer care suite has proven to improve agent resolution times and increase user satisfaction with their in-app experience.

Helpshift understands the importance of meeting customers in their preferred context and continues to makes it easier for businesses, large and small, to care for their customers through in-app FAQ's, in-app Chat, and relevant device data, to provide customer care throughout the mobile user's experience.

Key benefits of using Helpshift

Helpshift enables app users to send messages to teams running the app, without interrupting their own user experience.

Messages from users flow into the Helpshift dashboard in real-time, where teams can manage, prioritize and then respond to conversations quickly.

Helpshift sends push and in-app notifications to bring users back into the app, increasing app engagement.

With FAQs native and locally cached inside the app, users can access the FAQ even when they're offline. Users can self-serve and instantly find answers to their problems.

FAQs can be localised in multiples languages. Helpshift's mobile SDK can automatically detect the users language settings to deliver FAQs in the relevant language.

Starting price

Free

Alternatives

with better value for money

Helpshift’s user interface

Ease of use rating:

3.9

(29)

Helpshift pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(16)

5(10)

What do users say about Helpshift?

Integration with unity and configuration of notifaction and app settings are very easy.

Select to learn more

Who uses Helpshift?

Based on 29 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Entertainment

Computer Games

Computer Software

Information Technology and Services

Others

Use cases

Customer Support

Customer Service

Help Desk

IT Ticketing Systems

Knowledge Base

Helpshift's key features

Most critical features, based on insights from Helpshift users:

Third-Party integrations

5.0

(1)

Real-Time notifications

5.0

(1)

Support ticket management

5.0

(1)

Widgets

0.0

(0)

Customizable branding

0.0

(0)

All Helpshift features

Features rating:

3.8

(29)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

AI copilot

3.0

(1)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Automated routing

(0)

Autoresponders

(0)

Call center management

3.0

(1)

Call recording

(0)

Call routing

(0)

Campaign management

(0)

Canned responses

(0)

Chat/Messaging

(0)

Chatbot

4.0

(1)

Client portal

(0)

Collaboration tools

(0)

CRM

(0)

Customer database

(0)

Customer experience management

(0)

Customer history

(0)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

(0)

Data import/export

(0)

Document storage

5.0

(1)

Email management

(0)

Email templates

(0)

Event triggered actions

(0)

Feedback management

(0)

File sharing

(0)

Full text search

(0)

Geotargeting

(0)

Help desk management

(0)

Inbox management

(0)

Interaction tracking

(0)

Knowledge base management

(0)

Live chat

(0)

Macros/Templated responses

(0)

Mobile access

5.0

(1)

Mobile app

(0)

Multi-Channel communication

(0)

Multi-Channel management

(0)

Multi-Language

(0)

Multiple user accounts

(0)

Offline access

(0)

Offline form

(0)

Performance metrics

4.0

(1)

Prioritization

(0)

Proactive chat

(0)

Push notifications

(0)

Queue management

(0)

Real-Time chat

(0)

Real-time consumer-facing chat

4.0

(1)

Real-Time data

(0)

Real-Time updates

(0)

Remote access/control

4.0

(1)

Reporting & statistics

(0)

Reporting/Analytics

4.0

(1)

Screen sharing

3.0

(1)

(0)

Search/Filter

(0)

Self service portal

4.0

(2)

Sentiment analysis

(0)

Service level agreement (sla) management

(0)

Single sign on

(0)

Social media integration

5.0

(1)

SSL security

(0)

Surveys & feedback

5.0

(1)

Tagging

(0)

Transcripts/Chat history

4.0

(1)

Transfers/Routing

(0)

Visual analytics

(0)

Workflow management

(0)

Helpshift alternatives

Helpshift

3.9

(29)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

3.8

Value for Money

3.8

Customer Support

4.1

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zoho Desk

4.5

(2.2K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Helpshift pricing

Value for money rating:

3.8

(29)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Helpshift price and value

Value for money rating:

3.8

(29)

To see what individual users think of Helpshift's price and value, check out the review snippets below.

“Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also reliable and indeed helpful.”

Monette P.

CS Manager

“For localized Customer Relationship Management it is the one solid product can give you what you want.”

Verified reviewer

Anonymity request

Helpshift support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

Training options

Webinars

Live Online

Videos

In Person

Documentation

Helpshift FAQs

Q. Who are the typical users of Helpshift?

Helpshift has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What languages does Helpshift support?

Helpshift supports the following languages:
Dutch, Finnish, Norwegian (Bokmal), Italian, Russian, Korean, Turkish, Portuguese, French, Czech, Chinese (Traditional), Spanish, Danish, German, Irish, Hebrew, Arabic, Ukrainian, Thai, English, Polish, Hungarian, Indonesian, Japanese, Swedish, Chinese (Simplified)

Q. Does Helpshift support mobile devices?

Helpshift supports the following devices:
Android, iPad, iPhone

Q. Does Helpshift offer an API?

Yes, Helpshift has an API available for use.

Q. What level of support does Helpshift offer?

Helpshift offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum