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Heyday
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The #1 AI-powered customer messaging platform for retailers
Table of Contents
Heyday - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Heyday overview
What is Heyday?
Heyday by Hootsuite is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.
Heyday enables agents to communicate with clients by sending messages in the form of text, product cards, animated GIFs, or emojis. Team members can greet site visitors with proactive welcome messages, as well as inquire about requirements using the FAQ automation chatbot. Marketing teams can utilize the natural language processing (NLP) capabilities of Heyday to track buyers' purchase intent and offer recommendations accordingly. Heyday comes with a virtual assistant functionality, which analyzes and escalates customer queries to the required agent or department, in order to help streamline customer service.
Heyday offers integration with various third-party applications such as Shopify, Magento, PrestaShop, Salesforce, SAP Hybris, BigCommerce, Oracle Netsuite, OpenCart, Twitter, Gmail, Twilio, and more.
Administrators can use the solution to measure bot and agent performance and analyze visitor engagement via reports on metrics such as average conversation time, monthly sessions, retention rates, and more. It allows sales professionals to synchronize CRM data to the platform, export contact details, and add notes to consumer profiles for tracking interactions.
Heyday also allows users to design and test multiple advertisement creatives, run campaigns through social media channels, and track campaign progress via the dashboard.
Key benefits of using Heyday
- Detect over 1,000 customer intents with our AI built just for retail
- Deliver five-star, personalized customer experiences at scale
- Keep your store lights on around the clock with 24/7 support
- Seamlessly transfer customers looking to chat live, to human teammates
- Add Heyday to your social profiles to reach customers on their favorite channels
- Guide shoppers from product search to checkout by adding your e-commerce platform
- Match customers to products with custom AI-powered recommendations
- Speak to customers all over the globe in their language with multilingual support
- Embrace virtual shopping features like video chat and in-store appointments
- Keep customers coming back with back-in-stock and price-drop notifications
- Easily manage customer conversations from different channels in a single inbox
- Chat with customers wherever they and you are with our desktop and mobile apps
- Up your CX game with analytics on how the AI and your team is performing
- Get a 360° view of each customer with profiles to personalize their CX even more
- Check the pulse on customer satisfaction with in-chat surveys
- Grow your brand, taking advantage of unlimited seats across all our plans
Starting price
Alternatives
with better value for money
Heyday’s user interface
Heyday reviews
Overall rating
4.6
/5
17
Positive reviews
94
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.12/10
5
4
3
2
1
11
5
1
0
0
Riccardo B.
Proactivity Leader
Müge U.
Marketing Director
Pierrick T.
Marketing Director
Amel A.
CRC LEADER
Verified reviewer
Anonymity request
Guillaume S.
CEO
Who uses Heyday?
Based on 17 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Heyday's key features
Most critical features, based on insights from Heyday users:
All Heyday features
Features rating:
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Starting from
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Heyday pricing
Value for money rating:
Starting from
499
User opinions about Heyday price and value
Value for money rating:
To see what individual users think of Heyday's price and value, check out the review snippets below.
Riccardo B.
Proactivity Leader
Müge U.
Marketing Director
Heyday integrations (28)
Top integrations
Heyday support options
Typical customers
Platforms supported
Support options
Training options
Heyday FAQs
Heyday has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Heyday support?
Heyday supports the following languages:
Chinese (Simplified), Chinese (Traditional), Croatian, Dutch, English, French, German, Italian, Japanese, Korean, Lithuanian, Portuguese, Slovenian, Spanish
Q. Does Heyday support mobile devices?
Heyday supports the following devices:
Android, iPad, iPhone
Q. Does Heyday offer an API?
No, Heyday does not have an API available.
Q. What level of support does Heyday offer?
Heyday offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base