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LiveHelpNow Logo

LiveHelpNow

Help desk and live chat solution for customer service

(7)

LiveHelpNow Reviews

Overall rating

4.6

/5

73

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.91/10

Reviews by rating

Pros and cons

Customer service is outstanding. Any time I have needed their assistance, they have been great.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
When the Main Operator Panel is on the screen, you do not receive a reply alert.
Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.
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73 reviews

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