Nicereply Pricing Plan & Cost Guide

Nicereply

Customer Satisfaction Survey, Net Promoter Score & CES 2.0

4.74/5 (266 reviews)

Nicereply Pricing

Starting from: $49.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings)

Start plan - $99/month billed monthly, $79/month billed yearly (up to 250 received ratings)

Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings)

Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings)

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Nicereply Pricing Reviews

Pros
  • The system is nice to have, a great way to see feedback on any customer service. You can see what you have done great and what you need to work on.Tiffany B.Read the full review
  • I love how easy it makes it to track customer satisfaction. It also has an awesome rewards feature that you can implement for your team, to give them pizza or gift cards.Jared J.Read the full review
  • We love the ability to measure how we're doing with our clients in an easy and efficient way. Our clients seem to be more responsive with NiceReply than any other NPS survey.Emily B.Read the full review
Cons
  • I don't like logging in and looking at all the stuff I did wrong because that can be quite demotivating and demoralizing.Tanner A.Read the full review
  • When someone press a bad face or a bad mark by mistake don't have an option to confirm something like: Are you sure.Sebastian Alexander G.Read the full review
  • If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it.Kevin M.Read the full review
99%
recommended this to a friend or a colleague

23 reviewers had the following to say about Nicereply's pricing:

Cody Fraley

Helpful customer review platform!

Used weekly for 6-12 months
Reviewed 2019-07-18
Review Source: Capterra

Pros
I love all the analytics built into this tool, helpful when tracking link clicks

Cons
I wish the pricing was a little cheaper. Starting package is $49/mo.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Dirk Ha

Great, simple, easy

Used weekly for 2+ years
Reviewed 2018-07-03
Review Source: Capterra

Pros
To make use of nice reply you don't need much, but the result is amazing. At a glance you know how your support is from an outside view

Cons
The price is not cheap, even if it is worth it. Also the text should lead your customers to complete the nicereply.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Edward Gaug

Great product, even better support!

Used daily for 6-12 months
Reviewed 2018-07-02
Review Source: Capterra

More actionable customer feedback!

Pros
NiceReply is the easy NPS/CSAT product to set up and implement. Our team has been able to get so much more feedback from customers since setting it up!

Cons
The pricing is a bit higher than we would like to spend, but the overall value makes up for it easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Kovacs

Best CES tool for Zendesk

Used daily for less than 6 months
Reviewed 2019-05-10
Review Source: Capterra

Easy to use, simple, affordable pricing model, great support team. We were very much delighted by their product and service and are very excited to be using them and seeing the possibilities.

Pros
It is very easy to implement in to Zendesk (ticketing system). The app itself is also simple to use and easily understandable. There should be no friction in connecting the app or using it from day one.

Cons
It would be great to have the main dashboard be updating in real time so when we place it on an external tv or monitor we do not need to manually refresh or use a browser plugin to refresh the page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Seb Morgan

Great review tool

Used daily for 6-12 months
Reviewed 2020-06-22
Review Source: Capterra

Very insightful tool, easy to use, no qualms.

Pros
Easy to set up, well priced against competitors. Plugs into Frontapp which runs smooth.

Cons
Needs more customization and in-depth FAQ

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mandar Patil

Feedback with Style

Used occasionally for less than 6 months
Reviewed 2018-09-03
Review Source: Capterra

Pros
Ask your customer with style and look of NPS, Has a tremendous integration with existing CRM's

Cons
Pricing are little bit high but the Quality covers up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jozef Rybár

Very user friendly and helpful.

Used daily for 6-12 months
Reviewed 2018-06-07
Review Source: Capterra

Pros
No registration for customers and so on. Very easy to use and price is so positive for our small business.

Cons
Algoritmus cause sometimes we dont know how the ratings eorks. But is not so big issue. At all it is very good tool for our small business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Brian Starewicz

Easy to use for CS team to track quality of customer interactions.

Used daily for 1-2 years
Reviewed 2018-07-02
Review Source: Capterra

Pros
Simplicity and reporting are what I enjoy most about the platform. It also allows us to go but to make sure customers are having a great experience.

Cons
New pricing structure is what I like least about the platform. Thought the old model was much better suited for our team needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Daniel Taylor

We needed customer feedback and NiceReply helped us get the feedback that we wanted.

Used daily for 6-12 months
Reviewed 2017-11-07
Review Source: Capterra

Great software for collecting feedback on your staff. Easy to use and fairly customisable to suit most helpdesk applications.

Pros
We've used a few other software providers and as soon as the word "NPS" is used the price point increases substantially. NiceReply allowed us to do NPS Surveys AND CSAT in the same software. It also allowed us to use a custom domain which is also another rare feature.

Cons
The only downside I found is that the NPS Scoring pages are all branded and you need to contact their support to remove the branding.

Response from Nicereply


Thanks :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Phil Greene

Customer support

Reviewed 2016-07-12
Review Source: GetApp

Nicereply is nice and simple tool, you want to use if you wish to upgrade your help desk and you need data and customer feedback. Our experience with nicereply was great from the start. And if you need help with setup their support is very helpful.

Pros
quick and easy to start good value various metrics helpful support

Cons
trial period could be longer

Rating breakdown

Value for money
Ease of use
Customer support

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Paula Daridova

Effective to see customers hitting high numbers and even better when they leave nice comments.

Used weekly for 6-12 months
Reviewed 2018-06-12
Review Source: Capterra

It´s easy, feedback.

Pros
Allows me to see satisfaction and feedback from my clients which is awesome. Means that I am doing something right! Everybody loves good reviews after all.

Cons
If people hit low numbers they often don´t bother to write what exactly made them do it or they do it anonymously.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sam Miller

Awesome customer service. Great product, user friendly!

Used weekly for 1-2 years
Reviewed 2018-06-07
Review Source: Capterra

Pros
- Great customer service - Rating feed is a cool set up - User friendly - Great tracking to see where you are as a rep

Cons
- Hard to switch to the view where you can see your ratings by number in a chart - One low rating hurts your score tremendously - Doesn't work well with zendesk

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bryan Franco

Amazing tool to keep track of your ratings

Used daily for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

Wonderful service, when it comes to satisfication reports this should be the one you want to use.

Pros
I like you easy it is to compile a weekly, daily or monthly report. It can be integrated with ticketing software. You can only filter by low rating in order to identify trends.

Cons
I like the service a lot, however, I feel that it's UI can be improved into a more modern layout to have a better experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LaKell Lawson

Nicereply allows our team to provide the best service possible.

Used daily for 1-2 years
Reviewed 2018-06-14
Review Source: Capterra

As a team member, it helps me track and make sure I am continuing to live our companies core values.

Pros
The ability for us to get almost instant feedback from our customers after an interaction, allows us to make on the fly adjustments and track trends with team members. And the helpful articles that explore effective customer service techniques.

Cons
The dashboard could be a little bit more robust I think. I wish there were more metrics to compare and help us track more effectively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hector Orellana

Friendly and essy to use!

Used daily for 1-2 years
Reviewed 2018-06-07
Review Source: Capterra

We know how to improve our metrics and have a control of the customer satisfaction.

Pros
We can see the exact feedback provided by our customers and be able to track our progress. Aldo, we can compare the stats between our team mates and provide feedback to each other.

Cons
There's nothing I don't like! Nicereply has added great value to our team and lets us know what things we can improve and what we have to stop doing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Knut Bue

Works just as advertised

Used daily for less than 6 months
Reviewed 2018-07-03
Review Source: Capterra

Pros
Adds value by doing just what it advertises. I don't really know what else to say as I have only been a user and not a reviewer.

Cons
Customers tend to only leave feedback when they're upset, which means that the feedback gets skewed by outliers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Santhoshi Konduru

One of the simple and best solution for getting consumer feedback.

Used daily for less than 6 months
Reviewed 2019-04-30
Review Source: Capterra

Pros
This provides consumer feedback and analytics. Provides real-time consumer survey feedback enables to communicate with consumer.easily you can integrate with other CRM platforms like Salesforce , Zendesk .Provides predefined templates for surveys which makes your job easy.

Cons
Not much but there are other competitors are providing similar solution for less cost.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Dan Callari

Best CSAT Survey Software on the Market!

Used daily for 6-12 months
Reviewed 2019-01-08
Review Source: Capterra

Our ticket system has a very limited native survey component which is essentially binary (Good or Bad). NiceReply has given us the ability to see how well our technicians perform on a scale of 1 to 10. In addition, we use three emojis to elicit a response to our survey which has improved overall completion rates.

Pros
NiceReply is easy to setup and maintain. It integrates seamlessly with Zendesk, which has expanded our ability to measure our CSAT scores. It's a very affordable solution that includes a very pleasant interface for the survey respondent.

Cons
There's not a lot to dislike about this software. It's been an excellent addition to our service desk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Excellent product. Works as expected.

Used daily for less than 6 months
Reviewed 2018-07-05
Review Source: Capterra

So far we are able to collect and measure our customer's/guest's feedback rate. It is still too soon to state benefits received. We should probably be able to provide a more complete picture on the benefits once we complete using your software for at least a year.

Pros
We've been using NiceReply for the past 5 months to get feedback on our customer's/guest's experience dealing with our reservations emai support team. So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

Cons
This is probably not a Con for the software itself, but we are able to get only a small sample of our total email recipients to respond and provide feedback. The click-through rate for feedback is low in comparison to the total number of customers we interact with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tyler Hagan

Easy to use and helpful, though lacks some functionality

Used daily for less than 6 months
Reviewed 2018-07-06
Review Source: Capterra

Pros
Easy to use, appealing to the eye. For the average user, it's easy to use and does what its intended to do.

Cons
Lacks functionality. Could do more for the money. For the cost, it doesn't really do much. It does what it's supposed to, but...

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Je Don

Does exactly what i need it to do!

Used daily for 2+ years
Reviewed 2018-06-08
Review Source: Capterra

Pros
This Product is Easy to of Use Lower up-front cost Feature rich May meet most of your business needs Support is often included or can be added with a maintenance contract User communities across the internet and forums provides self-help support Quick to deploy All design, development, QA/testing is handled by vendor

Cons
May come with upgrade costs, licensing fees, or per-seat costs Will likely not meet all business needs May include features and functions that are not wanted You may have to change business processes to match the software functionality Will be variably out-of-sync with your business vernacular

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Spirit Cannon

Very Happy They Went Above and Beyond

Used daily for 1-2 years
Reviewed 2018-07-02
Review Source: Capterra

Pros
The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed. That showed me they valued not only the customer but had faith that their product was going to fit our needs.

Cons
I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Seu F.

Nicereply has been helpful to get a glimpse of how well we are servicing our customers.

Used weekly for 2+ years
Reviewed 2018-07-21
Review Source: Capterra

Pros
It's nice to see how a customer feels after you've been able to help them, even if they do not reply back to you via email since you solved their problem. They seem to be more open and honest about their experience.

Cons
Sometimes it is not obvious for customers when they provide feedback. Occasionally I will see a 1 star review, but they mention positive feedback so it is obvious they had intended to give 5 stars instead. If there is a scale already stating 1 star is low, then perhaps it could be more obvious (we also have international customers in other languages). There are also times where customers respond to my emails through Nicereply rather than the actual email. I receive an email notice when a customer provides a rating on Nicereply. Although it shows where the customer is located, it would be nice to see the actual ZenDesk email message so I can quickly see what it is in reference to, rather than having to open up the ticket in another window tab.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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