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Nicereply

The effortless way to champion customer experience

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(9)

Nicereply Pricing

Pricing overview

Value for money rating

4.7

/5

283

Price starts from

49

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings)

Start plan - $99/month billed monthly, $79/month billed yearly (up to 250 received ratings)

Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings)

Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings)

What users say

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
Easy to set up, well priced against competitors. Plugs into Frontapp which runs smooth.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Does exactly what i need it to do!

Reviewed 4 years ago
Pros

This Product is Easy to of Use Lower up-front cost Feature rich May meet most of your business needs Support is often included or can be added with a maintenance contract User communities across the internet and forums provides self-help support Quick to deploy All design, development, QA/testing is handled by vendor

Cons

May come with upgrade costs, licensing fees, or per-seat costs Will likely not meet all business needs May include features and functions that are not wanted You may have to change business processes to match the software functionality Will be variably out-of-sync with your business vernacular

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nicereply has been helpful to get a glimpse of how well we are servicing our customers.

Reviewed 4 years ago
Pros

It's nice to see how a customer feels after you've been able to help them, even if they do not reply back to you via email since you solved their problem. They seem to be more open and honest about their experience.

Cons

Sometimes it is not obvious for customers when they provide feedback. Occasionally I will see a 1 star review, but they mention positive feedback so it is obvious they had intended to give 5 stars instead. If there is a scale already stating 1 star is low, then perhaps it could be more obvious (we also have international customers in other languages). There are also times where customers respond to my emails through Nicereply rather than the actual email. I receive an email notice when a customer provides a rating on Nicereply. Although it shows where the customer is located, it would be nice to see the actual ZenDesk email message so I can quickly see what it is in reference to, rather than having to open up the ticket in another window tab.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing tool to keep track of your ratings

Reviewed 3 years ago

Wonderful service, when it comes to satisfication reports this should be the one you want to use.

Pros

I like you easy it is to compile a weekly, daily or monthly report. It can be integrated with ticketing software. You can only filter by low rating in order to identify trends.

Cons

I like the service a lot, however, I feel that it's UI can be improved into a more modern layout to have a better experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best CSAT Survey Software on the Market!

Reviewed 4 years ago

Our ticket system has a very limited native survey component which is essentially binary (Good or Bad). NiceReply has given us the ability to see how well our technicians perform on a scale of 1 to 10. In addition, we use three emojis to elicit a response to our survey which has improved overall completion rates.

Pros

NiceReply is easy to setup and maintain. It integrates seamlessly with Zendesk, which has expanded our ability to measure our CSAT scores. It's a very affordable solution that includes a very pleasant interface for the survey respondent.

Cons

There's not a lot to dislike about this software. It's been an excellent addition to our service desk.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Friendly and essy to use!

Reviewed 4 years ago

We know how to improve our metrics and have a control of the customer satisfaction.

Pros

We can see the exact feedback provided by our customers and be able to track our progress. Aldo, we can compare the stats between our team mates and provide feedback to each other.

Cons

There's nothing I don't like! Nicereply has added great value to our team and lets us know what things we can improve and what we have to stop doing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We needed customer feedback and NiceReply helped us get the feedback that we wanted.

Reviewed 5 years ago

Great software for collecting feedback on your staff. Easy to use and fairly customisable to suit most helpdesk applications.

Pros

We've used a few other software providers and as soon as the word "NPS" is used the price point increases substantially. NiceReply allowed us to do NPS Surveys AND CSAT in the same software. It also allowed us to use a custom domain which is also another rare feature.

Cons

The only downside I found is that the NPS Scoring pages are all branded and you need to contact their support to remove the branding.

Vendor response

Thanks :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent product. Works as expected.

Reviewed 4 years ago

So far we are able to collect and measure our customer's/guest's feedback rate. It is still too soon to state benefits received. We should probably be able to provide a more complete picture on the benefits once we complete using your software for at least a year.

Pros

We've been using NiceReply for the past 5 months to get feedback on our customer's/guest's experience dealing with our reservations emai support team. So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

Cons

This is probably not a Con for the software itself, but we are able to get only a small sample of our total email recipients to respond and provide feedback. The click-through rate for feedback is low in comparison to the total number of customers we interact with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use for CS team to track quality of customer interactions.

Reviewed 4 years ago
Pros

Simplicity and reporting are what I enjoy most about the platform. It also allows us to go but to make sure customers are having a great experience.

Cons

New pricing structure is what I like least about the platform. Thought the old model was much better suited for our team needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, even better support!

Reviewed 4 years ago

More actionable customer feedback!

Pros

NiceReply is the easy NPS/CSAT product to set up and implement. Our team has been able to get so much more feedback from customers since setting it up!

Cons

The pricing is a bit higher than we would like to spend, but the overall value makes up for it easily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very user friendly and helpful.

Reviewed 4 years ago
Pros

No registration for customers and so on. Very easy to use and price is so positive for our small business.

Cons

Algoritmus cause sometimes we dont know how the ratings eorks. But is not so big issue. At all it is very good tool for our small business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great, simple, easy

Reviewed 4 years ago
Pros

To make use of nice reply you don't need much, but the result is amazing. At a glance you know how your support is from an outside view

Cons

The price is not cheap, even if it is worth it. Also the text should lead your customers to complete the nicereply.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best CES tool for Zendesk

Reviewed 3 years ago

Easy to use, simple, affordable pricing model, great support team. We were very much delighted by their product and service and are very excited to be using them and seeing the possibilities.

Pros

It is very easy to implement in to Zendesk (ticketing system). The app itself is also simple to use and easily understandable. There should be no friction in connecting the app or using it from day one.

Cons

It would be great to have the main dashboard be updating in real time so when we place it on an external tv or monitor we do not need to manually refresh or use a browser plugin to refresh the page.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer support

Reviewed 6 years ago

Nicereply is nice and simple tool, you want to use if you wish to upgrade your help desk and you need data and customer feedback. Our experience with nicereply was great from the start. And if you need help with setup their support is very helpful.

Pros

quick and easy to start good value various metrics helpful support

Cons

trial period could be longer

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome customer service. Great product, user friendly!

Reviewed 4 years ago
Pros

- Great customer service - Rating feed is a cool set up - User friendly - Great tracking to see where you are as a rep

Cons

- Hard to switch to the view where you can see your ratings by number in a chart - One low rating hurts your score tremendously - Doesn't work well with zendesk

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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One of the simple and best solution for getting consumer feedback.

Reviewed 3 years ago
Pros

This provides consumer feedback and analytics. Provides real-time consumer survey feedback enables to communicate with consumer.easily you can integrate with other CRM platforms like Salesforce , Zendesk .Provides predefined templates for surveys which makes your job easy.

Cons

Not much but there are other competitors are providing similar solution for less cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good experience and user friendly

Reviewed 3 months ago

Ha sido muy buena, permite tajar con facilidad en la identificación de behaviors

Pros

Es muy buena para identificar top and low performers. Da visibilidad a nuestros trabajadores y permite que ellos identifiquen las oportunidades de mejora con facilidad.

Cons

Desafortunadamente no se pueden obtener muchos reportes en tipo CVC.

Showing original review in Spanish. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Works just as advertised

Reviewed 4 years ago
Pros

Adds value by doing just what it advertises. I don't really know what else to say as I have only been a user and not a reviewer.

Cons

Customers tend to only leave feedback when they're upset, which means that the feedback gets skewed by outliers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use and helpful, though lacks some functionality

Reviewed 4 years ago
Pros

Easy to use, appealing to the eye. For the average user, it's easy to use and does what its intended to do.

Cons

Lacks functionality. Could do more for the money. For the cost, it doesn't really do much. It does what it's supposed to, but...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helpful customer review platform!

Reviewed 3 years ago
Pros

I love all the analytics built into this tool, helpful when tracking link clicks

Cons

I wish the pricing was a little cheaper. Starting package is $49/mo.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Effective to see customers hitting high numbers and even better when they leave nice comments.

Reviewed 4 years ago

It´s easy, feedback.

Pros

Allows me to see satisfaction and feedback from my clients which is awesome. Means that I am doing something right! Everybody loves good reviews after all.

Cons

If people hit low numbers they often don´t bother to write what exactly made them do it or they do it anonymously.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Feedback with Style

Reviewed 4 years ago
Pros

Ask your customer with style and look of NPS, Has a tremendous integration with existing CRM's

Cons

Pricing are little bit high but the Quality covers up.