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Olark
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Happier customers live chat with Olark
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Olark - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Olark overview
Based on 471 verified user reviews
What is Olark?
Reviews for Olark come from a wide variety of industries, including computer software (14% of reviewers), retail (10%), and information technology and services (6%). The most frequent use case for Olark cited by reviewers is live chat (100% of reviewers).
What do users say about Olark pricing?
Most reviewers indicate Olark offers good value for money, especially for small teams, and they appreciate its affordable, flexible pricing. However, some users report costs rise quickly for growing teams, and they find the pricing structure inconvenient.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Pricing
Integrations
Bugs and Issues
Mobile Compatibility
Olark’s user interface
Olark pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Olark?
Reviews for Olark come from a wide variety of industries, including computer software (14% of reviewers), retail (10%), and information technology and services (6%). The most frequent use case for Olark cited by reviewers is live chat (100% of reviewers).
Select to learn more
Who uses Olark?
Based on 471 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Olark's key features
Most critical features, based on insights from Olark users:
All Olark features
Features rating:
Olark alternatives
Olark
Starting from
29
Per month
Starting from
No pricing info
LiveChat
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Olark pricing
Pricing plans
Pricing details:
Olark Pro
No pricing info
Features included:
- Chat and Email Support
- Chatbot Automation
- Dedicated Account Manager
- Help Center Access
- Live Training
- Payment Options
- Priority Support
- Professional Services Access
- Video Chat
User opinions about Olark price and value
Value for money rating:
Of 56 reviews that provide robust commentary on Olark's price and value, 75% mention it in a positive light.
Most reviewers indicate that Olark offers good value for money, especially for small teams and solo operators who appreciate its affordability and straightforward pricing plans. They find the free trial and free tier useful for getting started, though the free version includes Olark branding. Users say the paid plans provide a solid mix of features at a reasonable cost, making it easy for lean support teams or startups to look more professional without a significant investment. Some reviewers appreciate the flexibility of month-to-month billing and the ability to add operators as needed. They feel Olark is cost-effective, easy to use, and delivers a high quality-to-price ratio.
However, some users report that costs can increase quickly, particularly for growing teams, as Olark charges per user or per seat. They mention that managing multiple sites can become expensive and that the pricing structure—requiring purchases in set user increments—can be inconvenient. Some reviewers feel Olark is less competitive for small businesses or those with limited budgets, especially compared to free alternatives. A few users say the lack of shared seats and higher white-label pricing are drawbacks when considering overall value for money.
, and
To see what individual users think of Olark's cost and value, check out the review excerpts below.
Kevin M.
Agency Owner | Digital Marketing Specialist | Copywriter & Content Creator
Romina J.
telecommunications computer technician
Olark integrations (95)
Top integrations
Olark support options
Typical customers
Platforms supported
Support options
Training options
Olark FAQs
Olark has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is Olark used for?
You already know Olark live chat. It is that little tab in the bottom corner of a website that says, “Click Here to Chat.” Loved by sales and support, we’ve made live chat software easy and beautiful so your company can provide your online customers with real human answers. Your customers don’t just want your help. They want to get to know you. YOUR CUSTOMERS ALREADY WANT TO CHAT WITH YOU Who are those mysterious people on your website every day? They try to buy from you and yet for some reason fail, get frustrated and abandon your business. Yikes. Help them out. Chat with them with Olark live chat.
Q. What are the benefits of using Olark?
Your customers already want to chat with you. Will you respond?
6 ways you can make your customers happier with Olark:
1. See what they are doing. See who they are.
Olark reveals who’s on your website and exactly what they are doing. Even see what’s in their shopping cart.
2. Chat in minutes. Copy. Paste. Chat.
Just copy and paste Olark’s snippet into your website and chat with customers immediately from your web browser.
3. Brand Olark your way with flexible customization.
With beautiful themes, text and language you choose, and even a powerful API, Olark is entirely in your control.
4. Olark plays well with other tools.
Olark already works with your tools. Desk.com, Salesforce, Zendesk, Magento, Bigcommerce, Shopify, Google Analytics, Wordpress, Drupal, Joomla, and dozens more.
5. Find out if you're making customers happier.
Get instant feedback after your chats so you know if you're making happier customers and where exactly you can improve. Discover how to improve your product and your experience.
6. Don't worry. You don't have to talk to everyone.
You’re always in control with Olark. You decide when to chat, with which customers, and how many chats a time. When you're not available, Olark will take a message.
Q. What languages does Olark support?
Olark supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does Olark support mobile devices?
Olark supports the following devices:
Android, iPad, iPhone
Q. Does Olark offer an API?
Yes, Olark has an API available for use.
Q. What level of support does Olark offer?
Olark offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk
