Refiner - 2026 Pricing, Features, Reviews & Alternatives

Refiner is a customer survey solution built specifically for SaaS companies. We help SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next.

Organizations can utilize our in-app widgets to create customizable surveys, add multiple choice questions, free text responses, ratings, or important notes, and segment target audience based on specific traits.

Refiner allows enterprises to customize the survey widget by adding multiple languages, brand-specific colors, or slide-in positions and visualize collected data in the form of bars, timelines, and pie charts. Administrators can launch ad-hoc survey campaigns, access clients' comments according to requirements, and use the feedback hub to filter, monitor, and analyze captured responses. Staff members can also receive notifications about completed surveys via email or Slack, and set up triggers based on clients' responses and user behavior.

Refiner facilitates integration with various third-party applications such as Zapier, Segment, Slack, and more to notify team members about new surveys and configure trigger-based workflows. The Net Promoter Score (NPS) tool allows organizations to measure customer satisfaction rates, segment them into promoters or detractors, and promote brand activities via referrals, reviews, and testimonials. It also offers a REST API, which helps businesses push and synchronize data to the back-end database.