Bright Pattern Pricing Plan & Cost Guide

Bright Pattern

Multi-channel cloud call center software

4.88/5 (56 reviews)

Bright Pattern Pricing

Starting from: $70.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind.

Competitors Pricing

Teamwork Desk

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Convoso

Starting from: $90.00/month
Pricing model: Subscription

Newfies-Dialer

Starting from: €99.00/month
Pricing model: Subscription

everything HelpDesk

Starting from: $20.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does Bright Pattern compare with other Customer Service & Support apps?

Subscription plan?

Bright Pattern



98% of apps offer a
subscription plan

Free trial?

Bright Pattern



87% of apps have a
free trial

Freemium plan?

Bright Pattern



29% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




Bright Pattern Pricing Reviews

Pros
  • Omni channel Easy to use
  • Support, Multichannel, Cloud Based, Price
  • Smooth integration and setup with multi-channel options and easy to use system administration.
  • Excellent Customer Support- for implementation, ongoing support and enhancement requests Concurrent licenses and not being double charged by channel, integration with Zendesk.
Cons
  • No cons
  • Pricing is not very low but reasonable because of their sophisticated omunichannel functionalities and wonderful customer support.
  • I wish that chat was a bit easier to customize through the admin console, instead of having to update the code. (text changes for ex.)
  • I like finding bugs in software. This software failed to give me bugs. We helped develop the framework for the pop-up screen initially and may revisit the design.
100%
recommended this to a friend or a colleague

10 reviewers had the following to say about Bright Pattern's pricing:

DJ Jones

An excellent VOIP solution for SMBs

Used daily for 2+ years
Reviewed 2017-02-19
Review Source: Capterra

As the founder of a B2B Sales startup, it was important to acquire the VOIP technology we needed for our team to be successful. Bright Pattern offered us the enterprise-grade multichannel solution we needed at a price that made scaling affordable. Bright Pattern's team treated us as valued partners every step of the way. Support was excellent after implementation - I would rate their support as best in class.Support, Multichannel, Cloud Based, Price

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Bright Pattern

Multi-channel cloud call center software

Hiroshi Shibayama

THE BEST and ONLY ONE TURE OMUNICHANNEL SOLUTION!

Used daily for 6-12 months
Reviewed 2017-09-22
Review Source: Capterra

Installation is very easy and easy to set up without any stress. System is very stable too. Scenario builder and Omunichannel capability are wonderful. I also like SNS integration including LINE, AI Watson integration and Proactive Chat. This is a ALL IN ONE solution with APIs which can give me freedoms to integrate other softwares easily. Voice, SNS, Chat, Video, CRM, SMS, AI and ticketing system are all connected and integrated nicely so that a call center agent can easily use without any stress. I believe that this software is the ONLY ONE TRUE OMUNICHANNEL platform and Bright Pattern is very quick in integrating their software with other third party softwares. And because of that, the software is always NEW AND UPDATED. This is also one of the reasons why I like this software. Their support team is very nice and they are very quick to respond to any of our inquiries in a kind manner.

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Bright Pattern

Multi-channel cloud call center software

Gerardo Guzman

I use Bright Pattern to contact voters quickly, easily and effectively.

Used other for 2+ years
Reviewed 2017-06-14
Review Source: Capterra

Powerful. Flexible. Affordable. I regularly recommend this software to my peers.The software is powerful enough to dial thousands of numbers very quickly. It is affordable as compared to other systems. The interface is flexible enough to fit my niche market. Staff are remarkably responsive.

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Bright Pattern

Multi-channel cloud call center software

Vasko Suleski

Robust Platform

Used daily for 1-2 years
Reviewed 2017-03-15
Review Source: Software Advice

Bright Pattern multi-channel platform was an ideal solution to all of the needs of the contact center. We were able to apply chat solutions to improve resolution times and meet client SLA agreements by distributing the workload according to quick troubleshooting and channel distribution, allowing for email, phone follow-ups and first time resolution through the integrated chat sessions, Bright Pattern's multi-channel solution was all we needed to improve our solutions and provide expedited customer service and technical support. The integration and admin setup went smoothly and the implementation team was supportive along the way. All around good service with a competitive pricing plan.Smooth integration and setup with multi-channel options and easy to use system administration.

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Bright Pattern

Multi-channel cloud call center software

Kristen Pollack

Very good, the customer support is amazing. They are always there if we have a question.

Used daily for 1-2 years
Reviewed 2017-06-29
Review Source: Capterra

Cost savings, unified desktop for agents, the enhancement requests we wanted, the peace of mind that we have a team that really cares about helping us meet our goals.Excellent Customer Support- for implementation, ongoing support and enhancement requests Concurrent licenses and not being double charged by channel, integration with Zendesk.

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Bright Pattern

Multi-channel cloud call center software

Kristine Lee

One of the best contact software companies in the space

Reviewed 2017-02-22
Review Source: Capterra

I enjoy working with Bright Pattern. They are responsive, quick and cost effective. They understand what call centers/customer service organizations need and provide a true Omni channel approach for partners. Omni channel Easy to use

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Bright Pattern

Multi-channel cloud call center software

Brett Lorenzo

A decent virtual IVR for making and receiving customer support calls

Used weekly for 1-2 years
Reviewed 2018-06-12
Review Source: Capterra

You can use it as a softphone, route to a deskphone, or connect with an external number like a cellphone. This makes it versatile and great for work-from-home implementations. Integrates with ticketing software like Zendesk well.

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Bright Pattern

Multi-channel cloud call center software

KC Reben

Bright Pattern - Advanced Contact Centers made simple

Used daily for 1-2 years
Reviewed 2017-02-22
Review Source: Capterra

Bright Pattern is a company worth investing in! We run a BPO of 150 agents collecting accurate data for market research and polling. We were on an archaic free source telephony system with some built on features that we were overpaying for. No we have a robust system for almost the same cost and we don't have to employ a developer to maintain a simple dialer. We've stepped into the future of contact centers.It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges. There is an excellent in hours customer support center that has gone to bat for us time and time again. The scenario builder will allow anyone with a basic knowledge of telephony to easily program any time of campaign. Their Development team is consistently looking to improve their software and will often reach-out/receive feedback on what features should be brought in.

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Bright Pattern

Multi-channel cloud call center software

Maria Butler

Bright Pattern Call Management System

Reviewed 2017-02-24
Review Source: Capterra

The primary reasons why I've enjoyed using & working with Bright Pattern since 2014. (No particular order.) 1) Agent Accountability - Built in reports that are easy to run to keep track of our agents productivity. For ex: Agent Activity or Agent Login/Logout. There are more to choose from. 2) Cloud-based system - Keeps system cost down 3) User friendly - No prolonged training time. 4) Built in reports - Checking service metrics is quick & easy. 5) Customer support - Stellar!! Quick response times.

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Bright Pattern

Multi-channel cloud call center software

KC Reben

Bright Pattern - Advanced Contact Centers made simple

Reviewed 2017-02-22
Review Source: Capterra

Bright Pattern is a company worth investing in! We run a BPO of 150 agents collecting accurate data for market research and polling. We were on an archaic free source telephony system with some built on features that we were overpaying for. No we have a robust system for almost the same cost and we don't have to employ a developer to maintain a simple dialer. We've stepped into the future of contact centers. Pros It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges. There is an excellent in hours customer support center that has gone to bat for us time and time again. The scenario builder will allow anyone with a basic knowledge of telephony to easily program any time of campaign. Their Development team is consistently looking to improve their software and will often reach-out/receive feedback on what features should be brought in. Cons Pricey. One of the big hang ups we have with Bright pattern is that were not quite to a place where Omi-channel telephony can be fully utilized and so I feel that I pay for my features/channels I do not use Some features are rather rudimentary like the built in QA software, or auxiliary state controls After hours support feels redundant and doesn't seem to reduce wait times on urgent tickets Carrier Trouble ticket reporting can be hairy If You're On The Fence If you are an established multi channel center the switch to Bright Pattern Vs. The development of bridges between channels is a no brainier. You'll save thousands in development costs and allow for cross/multi-channel communications with unbelievable ease. You'll also have complete access to all of your relevant data if you want to build on/plug in tools such as time clocks, WFM, or Payroll. For a Business looking for consistent use in anything more then signal channel interactions, Bright Pattern is the choice

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Bright Pattern

Multi-channel cloud call center software