Bright Pattern Pricing Plan & Cost Guide

Bright Pattern

Cloud Contact Center Software with Embedded AI

4.73/5 (97 reviews)

Bright Pattern Pricing

Starting from: $70.00/month

Pricing model: Subscription

Free Trial: Available

Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind.

Competitors Pricing

LiveHelpNow

Starting from: 21.00/month
Pricing model: Subscription
Free Trial: Available

Nicereply

Starting from: 49.00/month
Pricing model: Subscription
Free Trial: Available

Zoho Desk

Starting from: 14.00/month
Pricing model: Free, Open Source, Subscription
Free Trial: Available (No Credit Card required)

Zendesk

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Zoho Assist

Starting from: 10.00/month
Pricing model: Free, Subscription
Free Trial: Available

Bright Pattern Pricing Reviews

Pros

  • I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.Heidi D.Read the full review
  • After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.Gerry G.Read the full review
  • The features and functionality are industry best practice, but the people and support are amazing.Eric B.Read the full review

Cons

  • Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.Verified ReviewerRead the full review
  • No "wait" or "standby" mode while dispositioning last call before a break.Mike B.Read the full review
  • If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.Tracey C.Read the full review
98%
recommended this to a friend or a colleague

15 reviewers had the following to say about Bright Pattern's pricing:

DJ J.

An excellent VOIP solution for SMBs

Used daily for 2+ years
Reviewed 2017-02-19
Review Source: Capterra

As the founder of a B2B Sales startup, it was important to acquire the VOIP technology we needed for our team to be successful. Bright Pattern offered us the enterprise-grade multichannel solution we needed at a price that made scaling affordable. Bright Pattern's team treated us as valued partners every step of the way. Support was excellent after implementation - I would rate their support as best in class.

Pros
Support, Multichannel, Cloud Based, Price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Hiroshi S.

THE BEST and ONLY ONE TURE OMUNICHANNEL SOLUTION!

Used daily for 6-12 months
Reviewed 2017-09-22
Review Source: Capterra

Installation is very easy and easy to set up without any stress. System is very stable too.

Pros
Scenario builder and Omunichannel capability are wonderful. I also like SNS integration including LINE, AI Watson integration and Proactive Chat. This is a ALL IN ONE solution with APIs which can give me freedoms to integrate other softwares easily. Voice, SNS, Chat, Video, CRM, SMS, AI and ticketing system are all connected and integrated nicely so that a call center agent can easily use without any stress. I believe that this software is the ONLY ONE TRUE OMUNICHANNEL platform and Bright Pattern is very quick in integrating their software with other third party softwares. And because of that, the software is always NEW AND UPDATED. This is also one of the reasons why I like this software. Their support team is very nice and they are very quick to respond to any of our inquiries in a kind manner.

Cons
Pricing is not very low but reasonable because of their sophisticated omunichannel functionalities and wonderful customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Mike F.

CCaaS best option

Used daily for 6-12 months
Reviewed 2020-08-21
Review Source: Capterra

Very supportive and responsive; easy to work with, and always there when help was needed

Pros
Ease of implementation and low cost of entry

Cons
Cannot think of anything. Would buy again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Eric B.

Bright pattern is ready to compete

Used occasionally for 1-2 years
Reviewed 2020-11-04
Review Source: Capterra

Exceptional

Pros
The features and functionality are industry best practice, but the people and support are amazing.

Cons
Pricing could always be better with any vendor a company looks at

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Gerry G.

Software that works.

Used daily for 2+ years
Reviewed 2021-03-03
Review Source: Capterra

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

Pros
The outgoing predictive dialing functionality of the software is incredibly powerful. We have the ability to make tens of thousands of phone calls within a day, while other solutions can never keep up. The representatives at Brightpattern helped set up our user accounts to be up and running in no time.

Cons
There are literally no recommendations I can make to Brightpattern to make the software better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Darren P.

Bright Pattern Omnichannel CCaaS Review - Great enterprise omnichannel solutions

Used weekly for 2+ years
Reviewed 2020-11-13
Review Source: Capterra

Exceptional. Amazing platform that is a tremendous value

Pros
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels Bright Pattern has a mature offering and experienced executive team of contact center veterans One key thing that sets Bright Pattern apart from other vendors is their speed of deployment. They also have great and quick ROI. They are a great all-in-one solution but also have out-of-the-box integrations to fulfill the needs of any size of contact center both SMB and Enterprise.

Cons
None that come to mind. There are no cons to BP. Can't go wrong with this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Howard L.

Easy to Administer and Powerful to Use

Used weekly for 2+ years
Reviewed 2019-08-14
Review Source: Capterra

Helps me to provide my clients with an omnichannel​ contact center platform in the cloud that is both affordable and efficient.

Pros
Rapid deployment of new routing strategies and easy integrations. I can set up​ a URL screen-pop in 30 seconds.

Cons
Limited to 10 global questions for quality scoring. Looking forward to the upcoming QM Pro capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Smart softphone VoIP provider

Used daily for less than 6 months
Reviewed 2019-01-09
Review Source: Capterra

Cost effective product. Helps in managing some of the core call centre tasks which are otherwise difficult with other apps

Pros
It's predictive soaking technology turned out to be very effective for my organisation. It's versatile system and has a helpful virtual call back queue integration.

Cons
Call drop, technical support, API documentation are some things that need to be worked on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Kristen P.

Very good, the customer support is amazing. They are always there if we have a question.

Used daily for 1-2 years
Reviewed 2017-06-29
Review Source: Capterra

Cost savings, unified desktop for agents, the enhancement requests we wanted, the peace of mind that we have a team that really cares about helping us meet our goals.

Pros
Excellent Customer Support- for implementation, ongoing support and enhancement requests Concurrent licenses and not being double charged by channel, integration with Zendesk.

Cons
I wish that chat was a bit easier to customize through the admin console, instead of having to update the code. (text changes for ex.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Kristine L.

One of the best contact software companies in the space

Reviewed 2017-02-22
Review Source: Capterra

I enjoy working with Bright Pattern. They are responsive, quick and cost effective. They understand what call centers/customer service organizations need and provide a true Omni channel approach for partners.

Pros
Omni channel Easy to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Vasko S.

Robust Platform

Used daily for 1-2 years
Reviewed 2017-03-15
Review Source: Software Advice

Bright Pattern multi-channel platform was an ideal solution to all of the needs of the contact center. We were able to apply chat solutions to improve resolution times and meet client SLA agreements by distributing the workload according to quick troubleshooting and channel distribution, allowing for email, phone follow-ups and first time resolution through the integrated chat sessions, Bright Pattern's multi-channel solution was all we needed to improve our solutions and provide expedited customer service and technical support. The integration and admin setup went smoothly and the implementation team was supportive along the way. All around good service with a competitive pricing plan.

Pros
Smooth integration and setup with multi-channel options and easy to use system administration.

Cons
No cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Brett L.

A decent virtual IVR for making and receiving customer support calls

Used weekly for 1-2 years
Reviewed 2018-06-12
Review Source: Capterra

Pros
You can use it as a softphone, route to a deskphone, or connect with an external number like a cellphone. This makes it versatile and great for work-from-home implementations. Integrates with ticketing software like Zendesk well.

Cons
Not the most reliable system and frequently encounters SIP errors or logs itself out without clear notification to the user. Seems to happen more often when opening new tabs. This may be due to using it as an app within another system, but it means you have to be vigilant about your current status. I also use this in a low-volume environment, so not sure how the experience would be if I was using it for a true call center.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

KC R.

Bright Pattern - Advanced Contact Centers made simple

Used daily for 1-2 years
Reviewed 2017-02-22
Review Source: Capterra

Bright Pattern is a company worth investing in! We run a BPO of 150 agents collecting accurate data for market research and polling. We were on an archaic free source telephony system with some built on features that we were overpaying for. No we have a robust system for almost the same cost and we don't have to employ a developer to maintain a simple dialer. We've stepped into the future of contact centers.

Pros
It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges. There is an excellent in hours customer support center that has gone to bat for us time and time again. The scenario builder will allow anyone with a basic knowledge of telephony to easily program any time of campaign. Their Development team is consistently looking to improve their software and will often reach-out/receive feedback on what features should be brought in.

Cons
Pricey. One of the big hang ups we have with Bright pattern is that were not quite to a place where Omi-channel telephony can be fully utilized and so I feel that I pay for my features/channels I do not use Some features are rather rudimentary like the built in QA software, or auxiliary state controls After hours support feels redundant and doesn't seem to reduce wait times on urgent tickets Carrier Trouble ticket reporting can be hairy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Maria B.

Bright Pattern Call Management System

Reviewed 2017-02-24
Review Source: Capterra

The primary reasons why I've enjoyed using & working with Bright Pattern since 2014. (No particular order.) 1) Agent Accountability - Built in reports that are easy to run to keep track of our agents productivity. For ex: Agent Activity or Agent Login/Logout. There are more to choose from. 2) Cloud-based system - Keeps system cost down 3) User friendly - No prolonged training time. 4) Built in reports - Checking service metrics is quick & easy. 5) Customer support - Stellar!! Quick response times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Derek G.

Bright Pattern is an innovative and easy to use omnichannel contact center software

Used daily for 2+ years
Reviewed 2019-08-14
Review Source: Capterra

Overall I am very pleased with the platform and software. Currently migrating away from using multiple platforms to manage our contact center channels. Primarily with email and chat. This is giving us one place for agents to turn to support their customers. No more logging into multiple systems and having multiple screens up for agents to manage. The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day. We are benefiting from running Bright Pattern as a hosted solution and no longer managing the amount of infrastructure we had to in the past. My best advice is to read the resource documentation and find a training course that will launch you into rapid development and deployment. Bright Pattern can implement your platform very quickly but then you will need to start building. A training event is the quickest way to get started. I have personally been able to build a light weight call center in a day, a medium size call center in a week, and a large call center with integrations and IVR in a few weeks.

Pros
I have been using this software for several years now and each release continues to add value to the platform. I have implemented Bright Pattern for multiple contact centers including those using contracted BPO call centers. The platform is easy to use and simple to train others to use. This includes the call flow (scenario) development interface. It is all web based so no special tools or software is required to start a build. I have call center managers at multiple sites that are capable of managing their own development without the assistance of their IT departments. The omnichannel options are great. Inbound voice, web chat, sms chat, and email are easy to use and implement quickly. Outbound voice and marketing campaigns are a little more invasive in their setup but still easy to configure. I think the Inbound web chat is one of my favorite channels. One code snippit embedded in our website and the call center manager can customize and edit the look and feel from within the platform without the need of IT support or a web developer. Wallboards are another great feature addition to the platform. This has given my users the ability to build custom dashboards that can be presented to not only management/supervisors but to all the agents as well. The platform is a stable, the development is easy, and my teams love using it.

Cons
I don't have too many dislikes about Bright Pattern as a contact center solution. I do have some enhancements that I think could be added to further improve the functionality. I would like to see some sort of scenario flow for inbound email to customize and build a screen pop. I feel like this functionality in inbound chat and voice flows is powerful and I would like that same capability with handling emails. I would also like to see the built in knowledge base tool expanded to support both email and chat and allow for auto file attachments to emails and chat responses. This would improve an agents handling time for each customer interaction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review