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Bright Pattern
4.7
(98)

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Cloud Contact Center Software with Embedded AI

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(5)

Bright Pattern Pricing

Pricing overview

Value for money rating

4.8

/5

98

Price starts from

70

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind.

What users say

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Bright Pattern is an excellent partner with a very attractive quality v/s price.

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Reviewers who mentioned pricing said:

DP
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Darren P.

Telecommunications, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bright Pattern Omnichannel CCaaS Review - Great enterprise omnichannel solutions

Reviewed 2 years ago

Exceptional. Amazing platform that is a tremendous value

Pros

Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels Bright Pattern has a mature offering and experienced executive team of contact center veterans One key thing that sets Bright Pattern apart from other vendors is their speed of deployment. They also have great and quick ROI. They are a great all-in-one solution but also have out-of-the-box integrations to fulfill the needs of any size of contact center both SMB and Enterprise.

Cons

None that come to mind. There are no cons to BP. Can't go wrong with this software

MF
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Mike F.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CCaaS best option

Reviewed 2 years ago

Very supportive and responsive; easy to work with, and always there when help was needed

Pros

Ease of implementation and low cost of entry

Cons

Cannot think of anything. Would buy again.

DG
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Derek G.

Telecommunications, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bright Pattern is an innovative and easy to use omnichannel contact center software

Reviewed 3 years ago

Overall I am very pleased with the platform and software. Currently migrating away from using multiple platforms to manage our contact center channels. Primarily with email and chat. This is giving us one place for agents to turn to support their customers. No more logging into multiple systems and having multiple screens up for agents to manage. The ease of implementation for chat has enabled...

Pros

I have been using this software for several years now and each release continues to add value to the platform. I have implemented Bright Pattern for multiple contact centers including those using contracted BPO call centers. The platform is easy to use and simple to train others to use. This includes the call flow (scenario) development interface. It is all web based so no special tools or software...

Cons

I don't have too many dislikes about Bright Pattern as a contact center solution. I do have some enhancements that I think could be added to further improve the functionality. I would like to see some sort of scenario flow for inbound email to customize and build a screen pop. I feel like this functionality in inbound chat and voice flows is powerful and I would like that same capability with handling emails. I would also like to see the built in knowledge base tool expanded to support both email and chat and allow for auto file attachments to emails and chat responses. This would improve an agents handling time for each customer interaction.

KR
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KC R.

Research, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bright Pattern - Advanced Contact Centers made simple

Reviewed 6 years ago

Bright Pattern is a company worth investing in! We run a BPO of 150 agents collecting accurate data for market research and polling. We were on an archaic free source telephony system with some built on features that we were overpaying for. No we have a robust system for almost the same cost and we don't have to employ a developer to maintain a simple dialer. We've stepped into the future of contact centers.

Pros

It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges. There is an excellent in hours customer support center that has gone to bat for us time and time again. The scenario builder will allow anyone with a basic knowledge of telephony to easily program any time of campaign. Their Development team is consistently looking to improve their software and will often reach-out/receive feedback on what features should be brought in.

Cons

Pricey. One of the big hang ups we have with Bright pattern is that were not quite to a place where Omi-channel telephony can be fully utilized and so I feel that I pay for my features/channels I do not use Some features are rather rudimentary like the built in QA software, or auxiliary state controls After hours support feels redundant and doesn't seem to reduce wait times on urgent tickets Carrier Trouble ticket reporting can be hairy

HL
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Howard L.

Telecommunications, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Administer and Powerful to Use

Reviewed 3 years ago

Helps me to provide my clients with an omnichannel​ contact center platform in the cloud that is both affordable and efficient.

Pros

Rapid deployment of new routing strategies and easy integrations. I can set up​ a URL screen-pop in 30 seconds.

Cons

Limited to 10 global questions for quality scoring. Looking forward to the upcoming QM Pro capabilities.

HS
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Hiroshi S.

Computer & Network Security, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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THE BEST and ONLY ONE TURE OMUNICHANNEL SOLUTION!

Reviewed 5 years ago

Installation is very easy and easy to set up without any stress. System is very stable too.

Pros

Scenario builder and Omunichannel capability are wonderful. I also like SNS integration including LINE, AI Watson integration and Proactive Chat. This is a ALL IN ONE solution with APIs which can give me freedoms to integrate other softwares easily. Voice, SNS, Chat, Video, CRM, SMS, AI and ticketing system are all connected and integrated nicely so that a call center agent can easily use without...

Cons

Pricing is not very low but reasonable because of their sophisticated omunichannel functionalities and wonderful customer support.

VS
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Vasko S.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Robust Platform

Reviewed 6 years ago

Bright Pattern multi-channel platform was an ideal solution to all of the needs of the contact center. We were able to apply chat solutions to improve resolution times and meet client SLA agreements by distributing the workload according to quick troubleshooting and channel distribution, allowing for email, phone follow-ups and first time resolution through the integrated chat sessions, Bright Pattern's multi-channel solution was all we needed to improve our solutions and provide expedited customer service and technical support. The integration and admin setup went smoothly and the implementation team was supportive along the way. All around good service with a competitive pricing plan.

Pros

Smooth integration and setup with multi-channel options and easy to use system administration.

Cons

No cons

MB
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Marianella B.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bright Pattern is an excellent partner with a very attractive quality v/s price.

Reviewed 2 years ago

A very positive experience, because it has allowed us to grow in our business and to remain a benchmark in the market. We have the peace of mind and support of Bright Pattern in our operations.

Pros

Quick and easy implementation. Very plug & play software, 100% omnichannel. Very powerful and simple to use. Great stability.

Cons

Everything is positive about Bright Pattern in relation to the other alternatives on the market.

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DJ J.

Marketing and Advertising,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An excellent VOIP solution for SMBs

Reviewed 6 years ago

As the founder of a B2B Sales startup, it was important to acquire the VOIP technology we needed for our team to be successful. Bright Pattern offered us the enterprise-grade multichannel solution we needed at a price that made scaling affordable. Bright Pattern's team treated us as valued partners every step of the way. Support was excellent after implementation - I would rate their support as best in class.

Pros

Support, Multichannel, Cloud Based, Price

Cons

No cons were added to this review

KP
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Kristen P.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very good, the customer support is amazing. They are always there if we have a question.

Reviewed 5 years ago

Cost savings, unified desktop for agents, the enhancement requests we wanted, the peace of mind that we have a team that really cares about helping us meet our goals.

Pros

Excellent Customer Support- for implementation, ongoing support and enhancement requests Concurrent licenses and not being double charged by channel, integration with Zendesk.

Cons

I wish that chat was a bit easier to customize through the admin console, instead of having to update the code. (text changes for ex.)

AR
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Anonymous Reviewer

Verified reviewer

Internet, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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High value CC apps

Reviewed 6 years ago
Pros

Service pattern provide a easy setup and full-featured CC by cloud. No need special code and easy integration with CRM using Scenario builder!

Cons

Service pattern covered basic feature for not only voice but also digital channel. so I request modern user interface :-)

BL
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Brett L.

Telecommunications, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A decent virtual IVR for making and receiving customer support calls

Reviewed 4 years ago
Pros

You can use it as a softphone, route to a deskphone, or connect with an external number like a cellphone. This makes it versatile and great for work-from-home implementations. Integrates with ticketing software like Zendesk well.

Cons

Not the most reliable system and frequently encounters SIP errors or logs itself out without clear notification to the user. Seems to happen more often when opening new tabs. This may be due to using it as an app within another system, but it means you have to be vigilant about your current status. I also use this in a low-volume environment, so not sure how the experience would be if I was using it for a true call center.

AR
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Anonymous Reviewer

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Smart softphone VoIP provider

Reviewed 4 years ago

Cost effective product. Helps in managing some of the core call centre tasks which are otherwise difficult with other apps

Pros

It's predictive soaking technology turned out to be very effective for my organisation. It's versatile system and has a helpful virtual call back queue integration.

Cons

Call drop, technical support, API documentation are some things that need to be worked on.

EB
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Eric B.

Information Technology and Services, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bright pattern is ready to compete

Reviewed 2 years ago

Exceptional

Pros

The features and functionality are industry best practice, but the people and support are amazing.

Cons

Pricing could always be better with any vendor a company looks at

MB
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Maria B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bright Pattern Call Management System

Reviewed 6 years ago

The primary reasons why I've enjoyed using & working with Bright Pattern since 2014. (No particular order.) 1) Agent Accountability - Built in reports that are easy to run to keep track of our agents productivity. For ex: Agent Activity or Agent Login/Logout. There are more to choose from. 2) Cloud-based system - Keeps system cost down 3) User friendly - No prolonged training time. 4) Built in reports - Checking service metrics is quick & easy. 5) Customer support - Stellar!! Quick response times.

Pros

No pros were added to this review

Cons

No cons were added to this review

KL
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Kristine L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best contact software companies in the space

Reviewed 6 years ago

I enjoy working with Bright Pattern. They are responsive, quick and cost effective. They understand what call centers/customer service organizations need and provide a true Omni channel approach for partners.

Pros

Omni channel Easy to use

Cons

No cons were added to this review

KH
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Kenji H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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High value CC apps

Reviewed 6 years ago

Service pattern provide a easy setup and full-featured CC by cloud. No need special code and easy integration with CRM using Scenario builder!

Pros

No pros were added to this review

Cons

No cons were added to this review