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Medallia Agent Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer feedback, coaching, and QA for customer support.
Table of Contents
Medallia Agent Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Medallia Agent Connect overview
What is Medallia Agent Connect?
Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.
It offers a variety of features, including communication management, collaboration, employee engagement, analytics, survey management, and more. Managers can view and compare the performance of agents through the built-in employee leaderboard. Organizations can utilize Medallia Agent Connect to calculate customer satisfaction (CSAT) scores and generate reports based on various metrics such as first contact resolution (FCR), customer effort score (CES), or transactional NPS.
Medallia Agent Connect provides an API and Zapier integration, which lets businesses connect the system with several third-party platforms such as Slack, Talkdesk, Salesforce, Zendesk, Google Sheets, Helpshift, Intercom, Kustomer, and more. Marketing teams can also use the application to promote new products, run referral campaigns, and provide special offers to customers.
Key benefits of using Medallia Agent Connect
Compare QA and CSAT with a click of a button and track performance across individual agents and teams utilizing Medallia Agent Connect's all-in-one performance management platform.
Use Medallia Agent Connect to track CSAT, QA & 1:1 coaching under one roof and gain insights you can act on to increase customer satisfaction.
Medallia Agent Connect helps support teams tie customer feedback and QA together, filling in the gaps for better visibility into agent performance.
Track performance across individual agents and teams, and capture data and insights you can act on with Medallia Agent Connect.
Starting price
per month
Alternatives
with better value for money
Medallia Agent Connect’s user interface
Medallia Agent Connect reviews
Overall rating
4.9
/5
18
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.39/10
5
4
3
2
1
16
2
0
0
0
Justin M.
Project Implementation Specialist
Mark R.
Customer Experience Manager
Eric T.
Customer Insights
Jane V.
Customer Service Leads
Verified reviewer
Anonymity request
Jaime V.
Customer Service Representative
Who uses Medallia Agent Connect?
Based on 18 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Medallia Agent Connect's key features
Most critical features, based on insights from Medallia Agent Connect users:
All Medallia Agent Connect features
Features rating:
Medallia Agent Connect alternatives
Medallia Agent Connect
Starting from
39
Per month
LiveAgent
Starting from
15
Per month
Freshdesk
Starting from
19
Per month
Zoho Desk
Starting from
20
Per month
Medallia Agent Connect pricing
Value for money rating:
Starting from
39
Per month
Flat Rate
User opinions about Medallia Agent Connect price and value
Value for money rating:
To see what individual users think of Medallia Agent Connect's price and value, check out the review snippets below.
Justin M.
Project Implementation Specialist
Mark R.
Customer Experience Manager
Medallia Agent Connect integrations (21)
Integrations rated by users
We looked at 18 user reviews to identify which products are mentioned as Medallia Agent Connect integrations and how users feel about them.
Integration rating: 5.0 (3)
“The Stella Connect results are based on the experience of our customer's contact center, which is Glad. ”
“Perfect couple! The apps work out together so well You shouldn't be using any other.”
Marisol S.
Customer Service Agent
Medallia Agent Connect support options
Typical customers
Platforms supported
Support options
Training options
Medallia Agent Connect FAQs
Medallia Agent Connect has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Medallia Agent Connect?
Medallia Agent Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Medallia Agent Connect support?
Medallia Agent Connect supports the following languages:
English
Q. Does Medallia Agent Connect offer an API?
Yes, Medallia Agent Connect has an API available for use.
Q. What other apps does Medallia Agent Connect integrate with?
Medallia Agent Connect integrates with the following applications:
Talkdesk, Zapier, Genesys Cloud CX, Freshsales, Salesforce Sales Cloud, Domo, Slack, Gladly, Gorgias, Kustomer, Helpshift, Ada, Dixa, Google Sheets, Intercom, Zendesk Suite
Q. What level of support does Medallia Agent Connect offer?
Medallia Agent Connect offers the following support options:
Chat, FAQs/Forum, Email/Help Desk, Phone Support