Tidio Reviews - Page 5

What I liked the most about Tidio is that it was very easy to use. Everything was so simple to understand and connect it with my website. And I also liked the profile of the customer it used to show me. I was able to see which pages user have visited, their name, number , device and even their ip address. And I also liked one feature of Tidio and I liked it very much. The feature was that, I could easily see what user has written without even sending to me.

What I liked the least about Tidio was their monthly Chatbot limit and their pricing it. Their pricing is actually very high due to which I was unable to use it for very long. It would be great if they could lower their pricing.

Hi there! Maciek from Tidio Support here Thank you so much for the review! We are glad that you enjoyed using our app and that you found it easy to use. We will also take your feedback into consideration when we decide to update our pricing. Once again thank you and take care!

Le chatbot avec ses réponses personnalisées et automatisée.

Le faite de ne pas avoir beaucoup de possibilités et n mode gratuit.

Tido is the most easy and inexpensive chat software I've ever used. I spent a while testing out different softwares and once I found Tidio I knew it was going to work!

The software can be buggy at times and the chatbot configuration panel doesn't work well with touchscreens/mobile devices. If there was a Klayvio integration for SMS and not just the email that would be so awesome.

I like how simple to use it is, I can manage conversations without problems, integrate with Shopify, see what my customer has on his cart, etc.

I wish I did not have to pay more to get all of the extra features.

Hello! Maciek from Tidio Support here Thank you so much for your review! We really appreciate your kind words and the perfect score. We are glad that you enjoy our features. Have a nice day and take care!

User friendly, scalable, easy to implement, looks good on website

No On-site settings to move the chat box to the opposite side of the screen.

Hi there! Maciek from Tidio Support here Thank you so much for the perfect score and such a positive review! We are super happy to hear that you are enjoying Tidio and that you find our UI user-friendly and clean. Good luck with your business and enjoy using Tidio!

Saves so much time for customer support. Customers love that we get right back to them. They're one click away. Much better than using email or phone support.

Nothing really. Great service. It has saved us many hours on support calls.

We're really happy to see your review. Thank you!

You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really great for our business and capturing leads as we sleep with the auto-bot. Have enjoyed creating various automations to save us time answering FAQ's. Thanks!

Not a big deal but I would like a different icon for "visitors" and "contacts" as they look too similar at a glance - or if they were not side by side perhaps it would be better....I'm always accidentally clicking on the wrong one.

Thank you for your positive comments. I am so glad to hear that you enjoyed our application! Visitors and Contacts icons got changed recently, thanks to you and other customers that posted similar feedback :)

Tidio has a great design and UX in their widget. It looks very classy and modern. We can also modify the colour of the widget that is a very good thing to match it with the website theme. It also has a live chat feature which is very good to have. We can also create bot along side live chat. It has very user friendly and drag and drop chatbot builder which almost everyone can use. No technical knowledge is required to create the chatbot. The dashboard of the Tidio platform is also very nice and clean. You will find everything without much difficulty. We can also integrate the Tidio widget on every website. They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.

One thing that I don't like about Tidio is that its chatbot builder doesn't allows to work with multiple nodes at the same time. For ex. if you want to copy multiple nodes, that is not possible. We have to copy each node one by one. So, that is very time consuming. Tidio should work on this and provide developers to work with multiple nodes.

Thank you so much for taking the time to review our product! Your feedback is extremely valuable to us, I have forwarded your idea of copying multiple nodes while creating the Chatbots, it really seems like a great idea for future development. In case you may have other ideas, you are more than welcome to share them. I would like to leave my direct email jan@tidio.net, so it will come directly to me, so I can forward it to our product team. I sincerely hope that in the future, we will be a 5star tool in your eyes :)

It's incredibly simple to add to your website. Easy to customize and doesn't require a computer science graduate to use.

It would be nice to give users/customers the ability to hide the chat permanently. I know some users can get frustrated when chat windows pop up every time they visit a site.

The app is very easy to setup and use. It also comes with an iOS app which allows our team to respond to customer queries on the move - very important and gives great flexibility.

The app appearance needs more customisation options in order that it can blend better with chosen website 'look and feel'.

Thank you so much for the review! We are very happy you enjoy our product. What elements, in particular, would you like to have customizable? I will be happy to send details to our UX team :)

Ease of use, lightning fast from web to mobile. Easy instaltion. Nice UX interface. FREE plan has a LOT options. For serious web sites and companyies very reasonable price.

For now NONE:) I have to list some flaws but there is none for now.

Thank you for the perfect review! If you have a list of things we can do better or features you would like us to implement, please send it to oscar@tidio.net - I would be more than happy to pass the feedback on to the respective teams :-)

Tidio Helped me be in touch with my customers, providing the support for my website visitors, and having real time analytic

sometimes notifications not appearing, otherwise it's very nice

Hello Mohannad! Thank you for your lovely review :) It keeps us motivated to improve Tidio every day.

The product is easy to integrate in any website if WordPress, you can use the plugin faster with no technical issue and if custom website, you can use the HTLM code for chat widget. I like the canned responses that makes it easy to respond to similar questions from different clients

It has limited social media like WhatsApp is missing and they do not have a professional knowledgebase so the software is just for live chatting more so

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Price Features (live chat, bots, real time website user presence) Customer support Developing quickly and introducing new features Lightweight Easy to implement

Mobile app for Android needs some improvements to match the web interface functionality.

J'apprécie la fantastique capacité de Tidio à créer des chatbots hautement personnalisables

Bien que Tidio propose des options solides pour créer des chatbots, la personnalisation avancée peut être quelque peu limitée

Beatiful live chat: I really like the features and the design of the live chat widget. It also allow to upload files to the agent. Multilanguage widget: You can choose what languages you want to get your widget translated. Language will be automatically chosen from the preferred browser languages. Auto actions (bots): You can schedule custom actions (like sending a message when the customer writes a particular word). With this feature, you can also build a simple chatbot! And it has multilanguage support!

Windows app can't be minimized to tray, so when it starts at boot it keeps minimized in the apps bar

Hello Thank you so much for your great review and such positive feedback! We will also take into consideration the problem you had with the Windows app, so thank you for pointing that out. Take care!

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

What I don't really like is the quality of the payment plan and what's involved in the package

Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

Not too many that we could think of. Had most of the features that we needed. But since having the offline chat was of high importance to us, we decided to move away from Tidio.

So easy to set up on Shopify. Intuitive admin lets you set up the chat bot with ease.

Quite difficult to set up conversation flows

Tidio have smooth chat widget that can be customized to meet your demand needs for brand uniformity. I like the customer team that responds more quicker to questions

Some features had been recently cut off like email marketing and they did not refund for such , integrating with Facebook will not load the API while using Opera Mini browser

- Ease of use - The Very Awesome design of the chat! - Designs of the dashboard - Fast Setup - The chat is fast

- The big problem is Tidio isn't suitable for a company that cares about its brand. I mean you can't send emails to customers from your own business email. instead, Tidio sends it from their email which is tall and has random characters. which may make customers feel that that's a spam

Hi there Khaled, Thank you for the honest review. The issue you mentioned about not being able to send emails from Tidio from your email address will be worked on by our developers later on this year for sure. We have fantastic new Mailing features just around the corner - I literally can't wait - I sincerely do hope you will give them at least one try when they are released :-)

Since having Tidio integrated into our website we have seen sales nearly double and positive reviews triple. This is all achievable because tidio allows us to offer our customers real time customer service and allows us to show the customers our human side.

Creating bots can be confusing for novices

Hi there, Thank you so much for the review and the kind words. We appreciate it very much :)