Free Customer Support Software

Best Top 10 List with Online/Web Based Reviews
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31 apps

Freshdesk   

1,937
Online Customer Support Software & Helpdesk Solution
Free
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - €0 (unlimited free agents) Blo… Read more about Freshdeskssom - €19/agent/month billed monthly or €15/agent/month billed yearly Garden - €35/agent/month billed monthly or €29/agent/month billed yearly Estate - €65/agent/month billed monthly or €49/agent/month billed yearly Forest - €125/agent/month billed monthly or €109/agent/month billed yearly
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Online Customer Support Software & Helpdesk Solution
Free
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - €0 (unlimited free agents) Blo… Read more about Freshdeskssom - €19/agent/month billed monthly or €15/agent/month billed yearly Garden - €35/agent/month billed monthly or €29/agent/month billed yearly Estate - €65/agent/month billed monthly or €49/agent/month billed yearly Forest - €125/agent/month billed monthly or €109/agent/month billed yearly
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Zoho Desk   

1,589
Industry's first context-aware Helpdesk Software
Free
● Free - up to 3 users, forever! ● Standard - $12/agent/month ● Professional - $20/agent/month ● Enterprise - $35/agen… Read more about Zoho Deskt/month
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Industry's first context-aware Helpdesk Software
Free
● Free - up to 3 users, forever! ● Standard - $12/agent/month ● Professional - $20/agent/month ● Enterprise - $35/agen… Read more about Zoho Deskt/month
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ManageEngine SupportCenter Plus   

10
Web based customer support
Free
ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact Man… Read more about ManageEngine SupportCenter PlusageEngine for pricing
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Web based customer support
Free
ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact Man… Read more about ManageEngine SupportCenter PlusageEngine for pricing
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Pipefy   

127
The Lean management platform
Free
Small teams: free - recommended for up to 5 users Professional: $12/user/month - recommended for 5 - 10 users Business:… Read more about Pipefy $22/user/month - recommended for 10 - 50 users Enterprise: recommended for over 50 users - contact Pipefy for pricing information
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The Lean management platform
Free
Small teams: free - recommended for up to 5 users Professional: $12/user/month - recommended for 5 - 10 users Business:… Read more about Pipefy $22/user/month - recommended for 10 - 50 users Enterprise: recommended for over 50 users - contact Pipefy for pricing information
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EngageBay   

50
Integrated sales & marketing software for growing teams
Free
Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month Grow… Read more about EngageBayth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month
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Integrated sales & marketing software for growing teams
Free
Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month Grow… Read more about EngageBayth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month
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ngDesk   

4
Ticket management for customer service and support teams
Free
The always free plan includes unlimited users and agents, unlimited tickets and chats, and custom modules. Team version… Read more about ngDeskcosts $ 9/user/month and includes all of the features of the free plan, plus 24/7 priority support, CRM integrations, and SSO. Professional version costs $29/user/month and includes all of the features of Team, plus custom development and plugins, GDPR, HIPPA, and SOX compliance, and on premise install.
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Ticket management for customer service and support teams
Free
The always free plan includes unlimited users and agents, unlimited tickets and chats, and custom modules. Team version… Read more about ngDeskcosts $ 9/user/month and includes all of the features of the free plan, plus 24/7 priority support, CRM integrations, and SSO. Professional version costs $29/user/month and includes all of the features of Team, plus custom development and plugins, GDPR, HIPPA, and SOX compliance, and on premise install.
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Bitrix24   

392
100% free CRM, collaboration and communication tool suite
Free
A 30-day free trial is available, after which pricing is as follows: CLOUD - Basic (up to 12 users): Free - CRM+… Read more about Bitrix24 (up to 6 users): $69/month - Standard (up to 50 users, 100GB storage): $99/month - Professional (unlimited users, unlimited storage): $199/month ON-PREMISE - Bitrix24.CRM (up to 12 users): $1,490 - Business (50-500 users): from $2,990 - Enterprise (1000+ users): from $24,990
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100% free CRM, collaboration and communication tool suite
Free
A 30-day free trial is available, after which pricing is as follows: CLOUD - Basic (up to 12 users): Free - CRM+… Read more about Bitrix24 (up to 6 users): $69/month - Standard (up to 50 users, 100GB storage): $99/month - Professional (unlimited users, unlimited storage): $199/month ON-PREMISE - Bitrix24.CRM (up to 12 users): $1,490 - Business (50-500 users): from $2,990 - Enterprise (1000+ users): from $24,990
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Agile CRM   

346
Sales and marketing CRM for growing businesses
Free
FREE (10 Users) Starter: $14.99/month ($.99/month paid annually or $8.99/month paid each 2 years) Regular: $49.99/month… Read more about Agile CRM($39.99/month paid annually or $29.99/month paid each 2 years) Enterprise: $79.99/month ($64.99/month paid annually or $47.99/month paid each 2 years)
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Sales and marketing CRM for growing businesses
Free
FREE (10 Users) Starter: $14.99/month ($.99/month paid annually or $8.99/month paid each 2 years) Regular: $49.99/month… Read more about Agile CRM($39.99/month paid annually or $29.99/month paid each 2 years) Enterprise: $79.99/month ($64.99/month paid annually or $47.99/month paid each 2 years)
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Smartsupp Live Chat   

184
Smartsupp is Free Live Chat with visitor recording
Free
FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent. Read more about Smartsupp Live Chat
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Smartsupp is Free Live Chat with visitor recording
Free
FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent. Read more about Smartsupp Live Chat
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Freshcaller  

15
Cloud call center for customer support & sales
Free
Sprout - Free Blossom - $25 per agent per month (paid monthly) and $19 per agent per month (paid yearly) Garden - $… Read more about Freshcaller49 per agent per month (paid monthly) and $40 per agent per month (paid yearly) Estate - $59 per agent per month (paid monthly) and $75 per agent per month (paid yearly)
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Cloud call center for customer support & sales
Free
Sprout - Free Blossom - $25 per agent per month (paid monthly) and $19 per agent per month (paid yearly) Garden - $… Read more about Freshcaller49 per agent per month (paid monthly) and $40 per agent per month (paid yearly) Estate - $59 per agent per month (paid monthly) and $75 per agent per month (paid yearly)
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Userlike  

630
Help your customers when it matters, where it matters.
Free
Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid op… Read more about Userliketions.
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Help your customers when it matters, where it matters.
Free
Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid op… Read more about Userliketions.
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Tidio  

96
Communicator for businesses. live chat, messenger and email
Free
7-day free trial, no credit card required. Basic: $0 Communicator: $15 for 3 operators per month, additional operators… Read more about Tidiofor $10 Automation: Starts at $15 for 5k automation triggers.
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Communicator for businesses. live chat, messenger and email
Free
7-day free trial, no credit card required. Basic: $0 Communicator: $15 for 3 operators per month, additional operators… Read more about Tidiofor $10 Automation: Starts at $15 for 5k automation triggers.
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NABD System  

38
Omnichannel Customer support & Help Desk software-FREE PLAN
Free
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month. Read more about NABD System
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Omnichannel Customer support & Help Desk software-FREE PLAN
Free
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month. Read more about NABD System
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WalkMe  

48
Transform the User Experience
Free
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Agiloft  

27
Helpdesk solution
Free
$65 per user/month Contact Agiloft for detailed pricing information. Read more about Agiloft
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Helpdesk solution
Free
$65 per user/month Contact Agiloft for detailed pricing information. Read more about Agiloft
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Wix Answers  

19
Online help desk & customer support software built by Wix
Free
Wix Answers is free to use - there’s no trial period. The Premium packages are scalable, allowing users to scale up or do… Read more about Wix Answerswn based on team sizes.
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Online help desk & customer support software built by Wix
Free
Wix Answers is free to use - there’s no trial period. The Premium packages are scalable, allowing users to scale up or do… Read more about Wix Answerswn based on team sizes.
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Casengo  

18
Customer Support Software for Live Chat, Email and Twitter
Free
FREE: €0 (3 users). BASIC: €9 per month (+all channels). PREMIUM: €19 per month per user (+unlimited). ENTERPRIS… Read more about CasengoE: €44 per month per user (+multi brand).
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Customer Support Software for Live Chat, Email and Twitter
Free
FREE: €0 (3 users). BASIC: €9 per month (+all channels). PREMIUM: €19 per month per user (+unlimited). ENTERPRIS… Read more about CasengoE: €44 per month per user (+multi brand).
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User  

17
The engine of growth.
Free
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is cal… Read more about Userculated based on the number of contacts you have in your database and the features you choose.
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The engine of growth.
Free
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is cal… Read more about Userculated based on the number of contacts you have in your database and the features you choose.
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Helpshift  

26
Digital customer service platform and ticketing system
Free
Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues… Read more about Helpshiftthat you resolve with Helpshift. Agents are completely free!
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Digital customer service platform and ticketing system
Free
Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues… Read more about Helpshiftthat you resolve with Helpshift. Agents are completely free!
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Paldesk  

8
Live chat & omni-channel helpdesk software
Free
Billed monthly: $16/agent/month Billed annually: $12/agent/month Billed every 2 years: $10/agent/month. Read more about Paldesk
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Live chat & omni-channel helpdesk software
Free
Billed monthly: $16/agent/month Billed annually: $12/agent/month Billed every 2 years: $10/agent/month. Read more about Paldesk
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Re:Desk  

6
Help desk software for eCommerce or multi-vendor stores
Free
A 30-day free trial is available, after which Re:Desk costs a flat fee of $29.99/agent/month. Read more about Re:Desk
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Help desk software for eCommerce or multi-vendor stores
Free
A 30-day free trial is available, after which Re:Desk costs a flat fee of $29.99/agent/month. Read more about Re:Desk
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Helprace  

6
All-in-one customer service solution
Free
Choose from the following plans: Tickets ($10/agent/month) Community ($10/agent/month) Docs ($10/agent/month) Self-Servic… Read more about Helpracee ($20/agent/month) Helpdesk ($20/agent/month) Complete ($30/agent/month) Free, 30-day trial on all plans
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All-in-one customer service solution
Free
Choose from the following plans: Tickets ($10/agent/month) Community ($10/agent/month) Docs ($10/agent/month) Self-Servic… Read more about Helpracee ($20/agent/month) Helpdesk ($20/agent/month) Complete ($30/agent/month) Free, 30-day trial on all plans
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TinyTake  

5
Screen capture & video recording software
Free
Basic: free - for personal use only. 1 week pass: $9.95 Standard: $29.95/year Plus: $59.95/year Jumbo: $99.95/year Busine… Read more about TinyTakess: $199.95/year
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Screen capture & video recording software
Free
Basic: free - for personal use only. 1 week pass: $9.95 Standard: $29.95/year Plus: $59.95/year Jumbo: $99.95/year Busine… Read more about TinyTakess: $199.95/year
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Jobi  

4
Mobile field service management solution
Free
Jobi offers 3 pricing tiers. Standard: $149/month for companies with 3 users Pro: $297/month for companies with up to 7… Read more about Jobiusers Enterprise: $549/month for multiple offices with up to 60 users
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Mobile field service management solution
Free
Jobi offers 3 pricing tiers. Standard: $149/month for companies with 3 users Pro: $297/month for companies with up to 7… Read more about Jobiusers Enterprise: $549/month for multiple offices with up to 60 users
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ThoughtBuzz  

3
Social Media monitoring and analytics
Free
<li>Premium: SGD 199/month <li>Advanced: SGD 349/month <li>OmnioG: Starts from SGD 800. Read more about ThoughtBuzz
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Social Media monitoring and analytics
Free
<li>Premium: SGD 199/month <li>Advanced: SGD 349/month <li>OmnioG: Starts from SGD 800. Read more about ThoughtBuzz
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