App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Help Desk Software with Macros/Templated Responses

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

159 software options

Sponsored

1 filter applied


Features


Integrated with


Pricing model




User rating


Personalize your search

Any industry

Any business size

SysAid logo

SysAid

4.5
(435)

All-in-one ITSM & Help Desk Software

visit website
SysAid is an all-in-one Help Desk and ticketing software that transforms admins' productivity, enhances end-user experience, and drives value across your organization with Generative AI.

Read more about SysAid

Users also considered
Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(745)

Customer Service & Field Service Management Solutions

visit website
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud.

Read more about Salesforce Service Cloud

Users also considered
Zoho Desk logo

Zoho Desk

4.5
(2.1K)

Superior customer service. Lasting experiences.

visit website
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

Read more about Zoho Desk

Users also considered
Zendesk Suite logo

Zendesk Suite

4.4
(3.8K)

Service-first CRM company that builds support & sales tools

visit website
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
Front logo

Front

4.5
(258)

How 8,000+ companies streamline customer communication.

visit website
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
Freshdesk logo

Freshdesk

4.5
(3.2K)

Online helpdesk system and customer service software

visit website
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting.

Read more about Freshdesk

Users also considered
Intercom logo

Intercom

4.5
(1K)

Making internet business personal

visit website
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support.

Read more about Intercom

Users also considered
LiveAgent logo

LiveAgent

4.7
(1.5K)

Great customer service starts with better help desk software

visit website
LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
TOPdesk logo

TOPdesk

4.5
(56)

The service management platform that makes service happen

visit website
Help desk & service management

Read more about TOPdesk

Users also considered
BOSSDesk logo

BOSSDesk

4.6
(109)

BOSS Solutions a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
InvGate Service Desk logo

InvGate Service Desk

4.6
(109)

IT service desk software

visit website
Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.

Read more about InvGate Service Desk

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

4.4
(152)

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
NinjaOne logo

NinjaOne

4.8
(192)

The Easiest-to-Use Unified IT Operations Solution

visit website
NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage endpoints, and support end-users in a single, seamless solution that improves technician efficiency, enables automation, and improves end-user satisfaction.

Read more about NinjaOne

Users also considered
Genesys Cloud CX logo

Genesys Cloud CX

4.4
(220)

Software for faster, smarter, personal experiences

visit website
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
TeamSupport logo

TeamSupport

4.5
(844)

The complete B2B solution for great customer support

visit website
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency.

Read more about TeamSupport

Users also considered
Tidio logo

Tidio

4.7
(438)

Communicator for businesses. live chat, messenger and email

visit website
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

Read more about Tidio

Users also considered
VIZOR IT Asset Management logo

VIZOR IT Asset Management

4.0
(1)

ITIL Certified IT Service and Asset Management Solution

visit website
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered
Avochato logo

Avochato

4.7
(132)

SMS texting and live chat for sales, support & ops teams

visit website
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
ThinkOwl logo

ThinkOwl

(0)

Customer service software powered by AI

visit website
Multi-channel customer service software fully powered by artificial intelligence.

Read more about ThinkOwl

Users also considered
Alloy Navigator logo

Alloy Navigator

4.6
(60)

Award winning IT Asset Mgmt and Service Mgmt platform

visit website
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

Read more about Alloy Navigator

Users also considered
LiveChat logo

LiveChat

4.6
(1.6K)

Customer service software that boosts online sales.

learn more
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors!

Read more about LiveChat

Users also considered
EngageBay CRM logo

EngageBay CRM

4.7
(602)

Integrated sales & marketing software for growing teams

learn more
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform.

Read more about EngageBay CRM

Users also considered
NICE CXone logo

NICE CXone

4.2
(558)

Cloud Contact Center Software

learn more
With NICE inContact, you get a support center that grows with you and never goes out of date. You’ll always be on the most recent version of our software – updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time.

Read more about NICE CXone

Users also considered
HelpCrunch logo

HelpCrunch

4.8
(183)

Customer Communication tool for support, marketing & sales

learn more
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Read more about HelpCrunch

Users also considered
Help Scout logo

Help Scout

4.6
(206)

Deliver world-class support from one easy-to-use platform.

learn more
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

Read more about Help Scout

Users also considered