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Top Rated Live Chat Software with Live Chat in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Live chat enables real-time communication, immediate customer support, and personalized interactions. It helps answer questions quickly, enhances customer service, and facilitates seamless engagement, potentially increasing sales and customer satisfaction. Our reviewers in live chat software rated this feature as important.

4 Best Live Chat Software with Live Chat

  • LiveChat - Highest rated for live chat
  • Zendesk Suite
  • Slack
  • WhatsApp

See other top Live Chat products with live chat

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the live chat software category. They also needed to have sufficient reviews about live chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for live chat based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

LiveChat logo
4.6
(1.7K)

User insights about the live chat feature

Reviewers appreciate LiveChat's live chat for its swift notifications and real-time communication, allowing immediate responses to customer inquiries. They find it valuable for monitoring business operations and interacting with customers without phone calls. Users highlight the excellent latency, ease of use, and customization options, including logo integration. They also mention the real-time read function as particularly beneficial. However, some users note occasional delays and prefer alternatives like Zoho chat bot.
“Best feature is the real-time read function. You can see immediately what the customer is writing in the chat even before he presses "send". This often allows a look behind the wall and can reveals real secrets, especially when the customer deletes what he had written before.”
Verified reviewer profile picture

Cihan K.

Technical Service Engineer EMEA

“This is of course the most important aspect of life chat and functions as it should, allowing you to connect almost instantly to customers needing assistance.”
SW

Sadha W.

Office Manager

Live Chat key features coverage

LiveChat offers 6 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.6
Chat/Messaging4.7
Real-time Consumer-facing Chat4.6
Support Ticket Management4.5
Mobile Access4.6
Transcripts/Chat History4.6

Pros and cons based on 1,713 verified reviews

70% of users rated LiveChat 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,713 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Cons:

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the live chat feature

Reviewers appreciate Zendesk Suite's live chat for providing real-time support and improving customer satisfaction. They find it easy to use, with good agent notifications and helpful integrations. Users highlight the ability to handle multiple chats simultaneously and the automation features. However, some users experience system slowdowns when managing multiple chats and wish for more customization options. They also value the mobile-friendly aspect and the seamless integration with the ticketing system.
“Live Chat is one of my favorite features offered in Zendesk Suite. I can connect with customers fast and simple even while on my mobile device. This is truly amazing.”
Verified reviewer profile picture

Kalina B.

Freelance and Human resources

“Live Chat allows our team to provide real-time support and assistance to customers, resulting in a positive customer experience.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Live Chat key features coverage

Zendesk Suite offers 6 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.4
Chat/Messaging4.5
Real-time Consumer-facing Chat4.6
Support Ticket Management4.5
Mobile Access4.2
Transcripts/Chat History4.4

Pros and cons based on 4,070 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,070 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)

User insights about the live chat feature

Reviewers appreciate Slack's live chat for its efficiency in team communication and real-time updates. They find it essential for remote work, allowing quick resolution of issues and constant connectivity with colleagues. Users highlight the ease of use, the ability to see availability status, and the integration with other tools. They also mention the feature's role in maintaining transparency and collaboration within teams. However, some users experience occasional delays and syncing issues during calls.
“Live chat offers us a realistic experience and actually takes us back to the physical ambiance of an office. I can actually feel that experience. Also the ability to mention the people by tagging ensures the speedy communication.”
Verified reviewer profile picture

Jitendra B.

Blogger

“Well, this feature helps maintain transparency while working on a particular project. Or while working with a particular team. Through live chat we get to know the progress of the work and updates on the same.”
Verified reviewer profile picture

Yashika A.

Analyst

Live Chat key features coverage

Slack offers 6 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.9
Real-time Consumer-facing Chat4.7
Support Ticket Management4.7
Mobile Access4.7
Transcripts/Chat History3.8

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

WhatsApp logo
4.7
(16.2K)

User insights about the live chat feature

Reviewers appreciate WhatsApp's live chat for its real-time communication, ease of use, and global connectivity. They find it convenient for personal and business interactions, highlighting its dependability and fast message delivery. Users mention the added benefits of video and group calls, as well as the encryption for security. However, some users express concerns about privacy and security. Overall, they value the instant interaction and the ability to connect with friends and family worldwide.
“For personal use, live chat can be used to have real-time conversations with friends and family members, providing a more immediate form of communication compared to traditional messaging. This can be particularly useful for situations where immediate feedback or input is needed, such as making plans or discussing important issues.”
ad

analiza d.

researching new technologies or materials testing and analyzing products designing prototypes

“Live chat in WhatsApp enhances trust between parties who want to make an agreement on something . Live chat also enables a smooth and easier way to communication ”
EU

Enobong U.

Intern Accountant

Live Chat key features coverage

WhatsApp offers 4 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.8
Real-time Consumer-facing Chat4.6
Support Ticket Management
Mobile Access4.8
Transcripts/Chat History

Pros and cons based on 16,292 verified reviews

74% of users rated WhatsApp 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 16,292 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Facilitates family connections

Maintains personal connections

Cost-free communication

Effective communication tool

Enhances client interaction

Cons:

Privacy and data issues

Frequent bugs and crashes

Slow connection issues

High data consumption

Limited file transfer capabilities

See pros and cons details

Pricing

Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Live Chat Software with Live Chat in 2026

Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

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Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

Users also considered
Lucky Orange logo

All-in-one conversion optimization suite for website owners

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

Read more about Lucky Orange

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.

Read more about HelpCrunch

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

Users also considered
Help Scout logo
Category Leaders

Cloud-based customer support platform

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Read more about Help Scout

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Users receive instant alerts for new messages and tickets, ensuring quick responses and improved communication efficiency. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Enables real-time interaction, multimedia sharing, and supports convenient, secure communication for both personal and professional use. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Facilitates immediate and personalized customer support, enhancing engagement and satisfaction through timely responses. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Streamlines tracking and prioritization of inquiries, ensuring efficient resolution and improved customer support. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Allows users to manage chats and support on the go, providing flexibility and continuous connectivity. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Maintains a record of past interactions for reference, audits, and improved future communication strategies. 86% of reviewers rated this feature as important or highly important.