App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Remote Support Software with Customizable Reports

GetApp offers objective, independent research and editorial content and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

2.2M+ verified reviews. Learn more

14+ years of expertise. Learn more

2M+ monthly users.

Sort by
ConnectWise ScreenConnect logo
4.7
1.9K

Remote meeting platform for resolving customers' queries

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.4
Pros and Cons from ConnectWise ScreenConnect users   
avatar
avatar
+15
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
SetMe logo
4.7
3

Remote Support Software Built for the New Era

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    5.0
    Features
    4.7
    Customer support
    5.0
Pros and Cons from SetMe users   
No pros & cons found
FixMe.IT logo
4.8
374

Remote Support Software That Always Works

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.7
Pros and Cons from FixMe.IT users   
avatar
avatar
avatar
+15
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
So far, I havent found anything too terrible. The layout could be updated.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.
The software is limited to only windows products.
However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.
The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).
I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.
A great program for technical support to remote users outside our SD-WAN network.
It is very easy to use and was easy to deploy to company.
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
I think it is a easy program and would help alot but the price was just too expensive.
The software is easy to use and website integration for customer use.
Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
So far, I havent found anything too terrible. The layout could be updated.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.
The software is limited to only windows products.
However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.
The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).
I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.
A great program for technical support to remote users outside our SD-WAN network.
It is very easy to use and was easy to deploy to company.
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
I think it is a easy program and would help alot but the price was just too expensive.
The software is easy to use and website integration for customer use.
Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
So far, I havent found anything too terrible. The layout could be updated.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.
The software is limited to only windows products.
However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.
The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).
I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.
A great program for technical support to remote users outside our SD-WAN network.
It is very easy to use and was easy to deploy to company.
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
I think it is a easy program and would help alot but the price was just too expensive.
The software is easy to use and website integration for customer use.
Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.
InvGate Service Desk logo
4.6
110

IT service desk software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from InvGate Service Desk users   
avatar
avatar
avatar
+15
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
NinjaOne logo
4.8
203

The Easiest-to-Use Unified IT Operations Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from NinjaOne users   
avatar
avatar
avatar
+15
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
Pulseway logo
4.7
182

All-in-one remote IT monitoring and management platform.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Pulseway users   
avatar
avatar
avatar
+15
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Webex logo

Webex

4.4
6.9K

One app for everything. And everyone.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.2
Pros and Cons from Webex users   
avatar
avatar
avatar
+15
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Freshdesk logo

Freshdesk

4.5
3.2K

Online helpdesk system and customer service software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Zoho Desk logo

Zoho Desk

4.5
2.1K

Superior customer service. Lasting experiences.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
JIRA Service Management logo
4.5
650

The only ITSM solution built on the Jira platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.3
Pros and Cons from JIRA Service Management users   
avatar
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Freshservice logo
4.5
568

A complete IT service management (ITSM) tool for business

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Freshservice users   
avatar
avatar
avatar
+15
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
SysAid logo
4.5
440

The most advanced AI-powered ITSM platform in the market

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from SysAid users   
avatar
avatar
+15
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
Atera logo
4.6
343

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Atera users   
avatar
avatar
+15
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
JumpCloud Directory Platform logo
4.7
206

A cloud directory platform for secure access to resources

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from JumpCloud Directory Platform users   
avatar
+15
Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help.
Still missing some functionality that we need as an organization.
Easy integration with my UniFi (UID) service. Amazing UI and perfect documentation.
At times the instructions can seem vague and maybe presume too much.
JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team.
Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud.
I have been very happy with the price and reliability of the services that I need from JumpCloud. I don't use them all, but what I do use, I use extensively.
Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc).
JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
Fantastic replacement for active directory and moving your on-premise IT infrastructure into the cloud.
Jumpclouds offering has great features and helps simplify the central user management issue we had.
The services are very good and I only remember one incident that directly affected me, but the jumpcloud support resolved it quickly.
The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.
Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.
This software was very easy to use and set up. Customer Service was great during the set up process.
Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible.
Jumcloud is really easy to use. About implementation perspective - It has all type documentation to integrate with any kind of applications.
Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.
Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help.
Still missing some functionality that we need as an organization.
Easy integration with my UniFi (UID) service. Amazing UI and perfect documentation.
At times the instructions can seem vague and maybe presume too much.
JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team.
Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud.
I have been very happy with the price and reliability of the services that I need from JumpCloud. I don't use them all, but what I do use, I use extensively.
Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc).
JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
Fantastic replacement for active directory and moving your on-premise IT infrastructure into the cloud.
Jumpclouds offering has great features and helps simplify the central user management issue we had.
The services are very good and I only remember one incident that directly affected me, but the jumpcloud support resolved it quickly.
The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.
Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.
This software was very easy to use and set up. Customer Service was great during the set up process.
Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible.
Jumcloud is really easy to use. About implementation perspective - It has all type documentation to integrate with any kind of applications.
Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.
Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help.
Still missing some functionality that we need as an organization.
Easy integration with my UniFi (UID) service. Amazing UI and perfect documentation.
At times the instructions can seem vague and maybe presume too much.
JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team.
Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud.
I have been very happy with the price and reliability of the services that I need from JumpCloud. I don't use them all, but what I do use, I use extensively.
Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc).
JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
Fantastic replacement for active directory and moving your on-premise IT infrastructure into the cloud.
Jumpclouds offering has great features and helps simplify the central user management issue we had.
The services are very good and I only remember one incident that directly affected me, but the jumpcloud support resolved it quickly.
The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.
Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.
This software was very easy to use and set up. Customer Service was great during the set up process.
Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible.
Jumcloud is really easy to use. About implementation perspective - It has all type documentation to integrate with any kind of applications.
Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.
Dameware logo
4.5
247

Remote-access system support tool for IT professionals

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Dameware users   
avatar
avatar
avatar
+15
I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature.
The only problem we have is we are unable to remote control a workstation with the wired and wireless enabled at the same time.
A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time.
Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism.
Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.
Not all of the features of the on prem version are available. Admin accounts can be confusing.
I like integration Dameware with Active Directory, functionality and simplicity.
As a feature we could enable, fine. Forced on us - unacceptable.
Overall we were very happy with the cost savings versus LogMein.
I love how much you can manage remote pc's from a support perspective from an easy to use interface. Pushing scripts to multiple machines outside of GPO has never been easier.
Being able to connect to a computer without having to log in on that computer is the best feature.
Pretty happy with the Tool due to it's simple interface.
Dameware is an excellent tool for remote support, especially we are using this tool during the pandemic.
Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention.
Overall the program is great if it just would not lose my hostnames that I save. I have learned to save them in another spreadsheet so I can cross reference as needed.
My favorite computer admin tool to use, easy, fast, can't do without it.
This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk.
And the cost is not that high per tech (concurrent use licensing model). Remote control of client computers is easy and works well.
I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature.
The only problem we have is we are unable to remote control a workstation with the wired and wireless enabled at the same time.
A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time.
Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism.
Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.
Not all of the features of the on prem version are available. Admin accounts can be confusing.
I like integration Dameware with Active Directory, functionality and simplicity.
As a feature we could enable, fine. Forced on us - unacceptable.
Overall we were very happy with the cost savings versus LogMein.
I love how much you can manage remote pc's from a support perspective from an easy to use interface. Pushing scripts to multiple machines outside of GPO has never been easier.
Being able to connect to a computer without having to log in on that computer is the best feature.
Pretty happy with the Tool due to it's simple interface.
Dameware is an excellent tool for remote support, especially we are using this tool during the pandemic.
Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention.
Overall the program is great if it just would not lose my hostnames that I save. I have learned to save them in another spreadsheet so I can cross reference as needed.
My favorite computer admin tool to use, easy, fast, can't do without it.
This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk.
And the cost is not that high per tech (concurrent use licensing model). Remote control of client computers is easy and works well.
I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature.
The only problem we have is we are unable to remote control a workstation with the wired and wireless enabled at the same time.
A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time.
Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism.
Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.
Not all of the features of the on prem version are available. Admin accounts can be confusing.
I like integration Dameware with Active Directory, functionality and simplicity.
As a feature we could enable, fine. Forced on us - unacceptable.
Overall we were very happy with the cost savings versus LogMein.
I love how much you can manage remote pc's from a support perspective from an easy to use interface. Pushing scripts to multiple machines outside of GPO has never been easier.
Being able to connect to a computer without having to log in on that computer is the best feature.
Pretty happy with the Tool due to it's simple interface.
Dameware is an excellent tool for remote support, especially we are using this tool during the pandemic.
Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention.
Overall the program is great if it just would not lose my hostnames that I save. I have learned to save them in another spreadsheet so I can cross reference as needed.
My favorite computer admin tool to use, easy, fast, can't do without it.
This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk.
And the cost is not that high per tech (concurrent use licensing model). Remote control of client computers is easy and works well.
Action1 logo
4.9
95

Patching That Just Works

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.9
Pros and Cons from Action1 users   
avatar
+15
Very good, I could setup the software very easy and fast. The guys working on the software are very interested on bringing it forward, something that I like.
They are executed on your source machine. Not sure how to get around this, but this was the only negative.
On test deplyment the overall experience has been very positive. Good support when required and great it has some solid PowerShell under the hood.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
A few functionalities are missing, such as sending files via remote desktop, or updating programs installed with exe, not MSI, but as far as I know they plan to add these functionalities.
It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.
The remote access seems a bit limited, for instance with no ability to transfer files.
As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.
The first 100 endpoints are free so evaluating in your environment can be at a scale that reflects a real use case. If you only need 100 or less then you get a great tool for free.
I'm very impressed by Action1's commitment to making it free.
It is pretty easy to use, the service is free for the first 100 endpoints! and also the team behind it is really helpful.
Ease of use and deployment. Good reporting and dashboard.
Pricing is great for a SMB, with the free version for 100 endpoints, it fit well for us.
The built-in script library is very useful as it means we can utilise extra functionality like local password resets, remote wipe etc. without needing to write our own scripts.
Their customer service was friendly and prompt when I enquired about subscription cost.
Their customer service was friendly and prompt when I enquired about subscription cost.
Patch management is where this product really excels. Inventory management is totally functional and based on what we've seen so far, they will continue to improve functionality and UI/UX rapidly.
Very good, I could setup the software very easy and fast. The guys working on the software are very interested on bringing it forward, something that I like.
They are executed on your source machine. Not sure how to get around this, but this was the only negative.
On test deplyment the overall experience has been very positive. Good support when required and great it has some solid PowerShell under the hood.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
A few functionalities are missing, such as sending files via remote desktop, or updating programs installed with exe, not MSI, but as far as I know they plan to add these functionalities.
It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.
The remote access seems a bit limited, for instance with no ability to transfer files.
As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.
The first 100 endpoints are free so evaluating in your environment can be at a scale that reflects a real use case. If you only need 100 or less then you get a great tool for free.
I'm very impressed by Action1's commitment to making it free.
It is pretty easy to use, the service is free for the first 100 endpoints! and also the team behind it is really helpful.
Ease of use and deployment. Good reporting and dashboard.
Pricing is great for a SMB, with the free version for 100 endpoints, it fit well for us.
The built-in script library is very useful as it means we can utilise extra functionality like local password resets, remote wipe etc. without needing to write our own scripts.
Their customer service was friendly and prompt when I enquired about subscription cost.
Their customer service was friendly and prompt when I enquired about subscription cost.
Patch management is where this product really excels. Inventory management is totally functional and based on what we've seen so far, they will continue to improve functionality and UI/UX rapidly.
Very good, I could setup the software very easy and fast. The guys working on the software are very interested on bringing it forward, something that I like.
They are executed on your source machine. Not sure how to get around this, but this was the only negative.
On test deplyment the overall experience has been very positive. Good support when required and great it has some solid PowerShell under the hood.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
A few functionalities are missing, such as sending files via remote desktop, or updating programs installed with exe, not MSI, but as far as I know they plan to add these functionalities.
It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.
The remote access seems a bit limited, for instance with no ability to transfer files.
As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.
The first 100 endpoints are free so evaluating in your environment can be at a scale that reflects a real use case. If you only need 100 or less then you get a great tool for free.
I'm very impressed by Action1's commitment to making it free.
It is pretty easy to use, the service is free for the first 100 endpoints! and also the team behind it is really helpful.
Ease of use and deployment. Good reporting and dashboard.
Pricing is great for a SMB, with the free version for 100 endpoints, it fit well for us.
The built-in script library is very useful as it means we can utilise extra functionality like local password resets, remote wipe etc. without needing to write our own scripts.
Their customer service was friendly and prompt when I enquired about subscription cost.
Their customer service was friendly and prompt when I enquired about subscription cost.
Patch management is where this product really excels. Inventory management is totally functional and based on what we've seen so far, they will continue to improve functionality and UI/UX rapidly.
Naverisk logo
4.8
90

Remote monitoring & management for managed service providers

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Naverisk users   
avatar
avatar
avatar
+13
We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.
The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.
Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.
It can be difficult to figure out which report will get you the intended data you need.
In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.
We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless.
Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.
Essential to get this fixed ASAP as this has never worked satisfactorily.
Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.
Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.
Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc.
Overall a great product, easy to use, fast response of naverisk, small but active community on the forums.
Product is easy to use and Teh Support is awesome.
It is full of useful features that save you time either sitting infront of the target PC or connecting through remote desktop.
All in all a very solid system, makes configuration and monitoring very easy to use for multiple clients, just the ticketing features/layout may need some work in my eyes.
Support team is second to none and very responsive.
We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.
The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.
Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.
It can be difficult to figure out which report will get you the intended data you need.
In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.
We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless.
Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.
Essential to get this fixed ASAP as this has never worked satisfactorily.
Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.
Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.
Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc.
Overall a great product, easy to use, fast response of naverisk, small but active community on the forums.
Product is easy to use and Teh Support is awesome.
It is full of useful features that save you time either sitting infront of the target PC or connecting through remote desktop.
All in all a very solid system, makes configuration and monitoring very easy to use for multiple clients, just the ticketing features/layout may need some work in my eyes.
Support team is second to none and very responsive.
We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.
The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.
Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.
It can be difficult to figure out which report will get you the intended data you need.
In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.
We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless.
Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.
Essential to get this fixed ASAP as this has never worked satisfactorily.
Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.
Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.
Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc.
Overall a great product, easy to use, fast response of naverisk, small but active community on the forums.
Product is easy to use and Teh Support is awesome.
It is full of useful features that save you time either sitting infront of the target PC or connecting through remote desktop.
All in all a very solid system, makes configuration and monitoring very easy to use for multiple clients, just the ticketing features/layout may need some work in my eyes.
Support team is second to none and very responsive.
Kaseya VSA logo
4.1
200

IT Systems Management Software for Internal IT and MSPs

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.6
    Features
    4.2
    Customer support
    3.6
Pros and Cons from Kaseya VSA users   
avatar
+15
The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.
The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product.
The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand.
Fantastic software for managing your enviroment.
My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers.
They have made some acquistions recently with IT Glue, Rapidfire tools and IDagent that are exciting with regards to possible integrations into the base VSA.
Old building blocks have lived on too long (this year is supposed to be the big clean-up). The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing.
I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order.
Submitted ticket take more than 24 hrs to reponse. Very confuse of ticket submit link from the website.
The remote connection to pc's has reduced our response times greatly. The ability to see what they are doing helps troubleshooting the problems quicker.
One you pay them, say goodbye to that money, and they will never fix it.
VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.
Good overall experience although my service desk have had confidence knocked in the product with recent outages.
The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.
The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product.
The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand.
Fantastic software for managing your enviroment.
My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers.
They have made some acquistions recently with IT Glue, Rapidfire tools and IDagent that are exciting with regards to possible integrations into the base VSA.
Old building blocks have lived on too long (this year is supposed to be the big clean-up). The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing.
I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order.
Submitted ticket take more than 24 hrs to reponse. Very confuse of ticket submit link from the website.
The remote connection to pc's has reduced our response times greatly. The ability to see what they are doing helps troubleshooting the problems quicker.
One you pay them, say goodbye to that money, and they will never fix it.
VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.
Good overall experience although my service desk have had confidence knocked in the product with recent outages.
The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.
The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product.
The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand.
Fantastic software for managing your enviroment.
My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers.
They have made some acquistions recently with IT Glue, Rapidfire tools and IDagent that are exciting with regards to possible integrations into the base VSA.
Old building blocks have lived on too long (this year is supposed to be the big clean-up). The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing.
I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order.
Submitted ticket take more than 24 hrs to reponse. Very confuse of ticket submit link from the website.
The remote connection to pc's has reduced our response times greatly. The ability to see what they are doing helps troubleshooting the problems quicker.
One you pay them, say goodbye to that money, and they will never fix it.
VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.
Good overall experience although my service desk have had confidence knocked in the product with recent outages.
Syxsense logo
4.6
61

Unified Security and Endpoint Management

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Syxsense users   
avatar
+13
I love the ease of connecting to a users machine. I love the ease in packaging the software.
It should not pop up in the center of the screen and disturb their work.
Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic.
Our company had a problem with management of users working from home.
Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around.
Cuts down on the time it takes to resolve problems.
Patch manager drastically improved the maintenance of our organization's devices by providing a quick and easy method to keep computers healthy and up to date.
Syxsense makes sense if you are a small company who needs almost one stop management.
The sales team worked with me on cost to meet our desired budget and support has been nothing short of great.
Overall I would recommend this for anyone trying to stay on top of the security element of their network. Its is an essential tool for any IT Department.
The product is exactly what we were looking for from a patch management solution. It is flexible, salable and cost effective as well as easy to manage and maintain.
The customer support has been great and so has the training.
The ease of running patches, pushing software to remote computers and the remote feature in Syxsense are the key factors that I liked about the product.
Overall, the product is helping us save time, and be more efficient when it comes to patch management.
We really like the user friendly interface. It gives us a quick view of all of our devices and access to them using the remote control element.
Easily check health status of devices. User friendly and globally accessible web interface.
I love the ease of connecting to a users machine. I love the ease in packaging the software.
It should not pop up in the center of the screen and disturb their work.
Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic.
Our company had a problem with management of users working from home.
Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around.
Cuts down on the time it takes to resolve problems.
Patch manager drastically improved the maintenance of our organization's devices by providing a quick and easy method to keep computers healthy and up to date.
Syxsense makes sense if you are a small company who needs almost one stop management.
The sales team worked with me on cost to meet our desired budget and support has been nothing short of great.
Overall I would recommend this for anyone trying to stay on top of the security element of their network. Its is an essential tool for any IT Department.
The product is exactly what we were looking for from a patch management solution. It is flexible, salable and cost effective as well as easy to manage and maintain.
The customer support has been great and so has the training.
The ease of running patches, pushing software to remote computers and the remote feature in Syxsense are the key factors that I liked about the product.
Overall, the product is helping us save time, and be more efficient when it comes to patch management.
We really like the user friendly interface. It gives us a quick view of all of our devices and access to them using the remote control element.
Easily check health status of devices. User friendly and globally accessible web interface.
I love the ease of connecting to a users machine. I love the ease in packaging the software.
It should not pop up in the center of the screen and disturb their work.
Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic.
Our company had a problem with management of users working from home.
Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around.
Cuts down on the time it takes to resolve problems.
Patch manager drastically improved the maintenance of our organization's devices by providing a quick and easy method to keep computers healthy and up to date.
Syxsense makes sense if you are a small company who needs almost one stop management.
The sales team worked with me on cost to meet our desired budget and support has been nothing short of great.
Overall I would recommend this for anyone trying to stay on top of the security element of their network. Its is an essential tool for any IT Department.
The product is exactly what we were looking for from a patch management solution. It is flexible, salable and cost effective as well as easy to manage and maintain.
The customer support has been great and so has the training.
The ease of running patches, pushing software to remote computers and the remote feature in Syxsense are the key factors that I liked about the product.
Overall, the product is helping us save time, and be more efficient when it comes to patch management.
We really like the user friendly interface. It gives us a quick view of all of our devices and access to them using the remote control element.
Easily check health status of devices. User friendly and globally accessible web interface.
Admin By Request logo
4.8
37

Local admin rights, managed.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Admin By Request users   
avatar
+13
The customer service is great. Not only were they extremely helpful with us implementing this, but they are also very responsive if we have questions about features.
MacOS Break Glass could use some work, though most of that is on Apple since they have horrible identity management for enterprise users.
It has all of the features required from a PAM solution. The portal is very intuitive and easy to understand and the deployment is super easy.
You now need to drop the application to the Admin by Request icon. Users don't now that sometimes.
It can help you eliminate local admin rights and improve your security posture. You can allow users to perform elevated tasks when needed, without having to wait for IT approval or intervention.
That feature is the geolocation of devices makes some users nervous that our IT team knows where their devices are in gmaps; however, this feature is very helpful when a product is missing.
The ease of deployment and administration across our organization is excellent.
It may not work well with some applications that require admin rights for installation or updates.
The audit log feature is amazing to ensure that what is requested is what was done by the user.
Overall we have had a great experience with Admin By Request. I highly recommend the product.
Admin by Request has been a very cost-effective solution and great people to work with.
Ease of use, features for the price, break glass is nice when you are a non Microsoft shop.
Makes it easy for users to quickly gain access to install applications and have temporary admin sessions to get what they need done. Especially if they are remote.
Then, Admin by Request, being easy to use, made the addition of this tool easy to accept by nearly all users.
Ease of use, simple install and everything just works. Its very easy for users to simply request an elevation for Admin access to install anything they need.
Less calls to our Helpdesk to install applications. The IT team approves requested applications and has an overview what it installed.
The customer service is great. Not only were they extremely helpful with us implementing this, but they are also very responsive if we have questions about features.
MacOS Break Glass could use some work, though most of that is on Apple since they have horrible identity management for enterprise users.
It has all of the features required from a PAM solution. The portal is very intuitive and easy to understand and the deployment is super easy.
You now need to drop the application to the Admin by Request icon. Users don't now that sometimes.
It can help you eliminate local admin rights and improve your security posture. You can allow users to perform elevated tasks when needed, without having to wait for IT approval or intervention.
That feature is the geolocation of devices makes some users nervous that our IT team knows where their devices are in gmaps; however, this feature is very helpful when a product is missing.
The ease of deployment and administration across our organization is excellent.
It may not work well with some applications that require admin rights for installation or updates.
The audit log feature is amazing to ensure that what is requested is what was done by the user.
Overall we have had a great experience with Admin By Request. I highly recommend the product.
Admin by Request has been a very cost-effective solution and great people to work with.
Ease of use, features for the price, break glass is nice when you are a non Microsoft shop.
Makes it easy for users to quickly gain access to install applications and have temporary admin sessions to get what they need done. Especially if they are remote.
Then, Admin by Request, being easy to use, made the addition of this tool easy to accept by nearly all users.
Ease of use, simple install and everything just works. Its very easy for users to simply request an elevation for Admin access to install anything they need.
Less calls to our Helpdesk to install applications. The IT team approves requested applications and has an overview what it installed.
The customer service is great. Not only were they extremely helpful with us implementing this, but they are also very responsive if we have questions about features.
MacOS Break Glass could use some work, though most of that is on Apple since they have horrible identity management for enterprise users.
It has all of the features required from a PAM solution. The portal is very intuitive and easy to understand and the deployment is super easy.
You now need to drop the application to the Admin by Request icon. Users don't now that sometimes.
It can help you eliminate local admin rights and improve your security posture. You can allow users to perform elevated tasks when needed, without having to wait for IT approval or intervention.
That feature is the geolocation of devices makes some users nervous that our IT team knows where their devices are in gmaps; however, this feature is very helpful when a product is missing.
The ease of deployment and administration across our organization is excellent.
It may not work well with some applications that require admin rights for installation or updates.
The audit log feature is amazing to ensure that what is requested is what was done by the user.
Overall we have had a great experience with Admin By Request. I highly recommend the product.
Admin by Request has been a very cost-effective solution and great people to work with.
Ease of use, features for the price, break glass is nice when you are a non Microsoft shop.
Makes it easy for users to quickly gain access to install applications and have temporary admin sessions to get what they need done. Especially if they are remote.
Then, Admin by Request, being easy to use, made the addition of this tool easy to accept by nearly all users.
Ease of use, simple install and everything just works. Its very easy for users to simply request an elevation for Admin access to install anything they need.
Less calls to our Helpdesk to install applications. The IT team approves requested applications and has an overview what it installed.
TurboMeeting logo
4.7
29

Web conferencing and remote support software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.7
Pros and Cons from TurboMeeting users   
avatar
+13
The performance is fast and the image quality is excellent. One nice little function worth to mention is it allows you to redirect your attendees to your website at the end of each session.
I don't think this is necessarily a problem specific to TurboMeeting though. The user on the other end is generally the real problem.
The yearly cost of this technology is minimal compared to the excellent reliability, usability and support.
The only problem I ever had with this product is running out of licenses. This product is instrumental in providing web based conferencing functionality and in making our teams more productive.
TurboMeeting is very reliable and R*HUB is a great technology partner.
Too much information in calendar. It gets confusing for the team with too many options.
The product works very well and it's platform agnostic abilities allow anyone to use it effectively and efficiently.
The trade-off was that we were constrained by the capabilities of our own network. We've had issues with videos being shown and how they buffer via a private connection to remote locations.
Ease of set-up and user friendly. The customer support available is phenomenal - immediate help when needed, no need to answer a bunch of prompts as you actually get to speak to someone.
For It shops and small and medium businesses this product is perfect. Pay once and annual support and it is very budget friendly.
Quick to bring in and setup. It has been reliable now for almost 6 years and allows IT the flexibility to help support users and users to feel empowered to host their own meetings.
Great flexible , affordable, and easy to use product.
A reliable and feature rich choice for conferencing and support.
TurboMeeting is reliable, inexpensive, feature-rich, easy to install and maintain.
The support staff is knowledgeable and very helpful.
TurboMeeting is very easy to use for our in-house support staff, our external contractors, and our customers.
The performance is fast and the image quality is excellent. One nice little function worth to mention is it allows you to redirect your attendees to your website at the end of each session.
I don't think this is necessarily a problem specific to TurboMeeting though. The user on the other end is generally the real problem.
The yearly cost of this technology is minimal compared to the excellent reliability, usability and support.
The only problem I ever had with this product is running out of licenses. This product is instrumental in providing web based conferencing functionality and in making our teams more productive.
TurboMeeting is very reliable and R*HUB is a great technology partner.
Too much information in calendar. It gets confusing for the team with too many options.
The product works very well and it's platform agnostic abilities allow anyone to use it effectively and efficiently.
The trade-off was that we were constrained by the capabilities of our own network. We've had issues with videos being shown and how they buffer via a private connection to remote locations.
Ease of set-up and user friendly. The customer support available is phenomenal - immediate help when needed, no need to answer a bunch of prompts as you actually get to speak to someone.
For It shops and small and medium businesses this product is perfect. Pay once and annual support and it is very budget friendly.
Quick to bring in and setup. It has been reliable now for almost 6 years and allows IT the flexibility to help support users and users to feel empowered to host their own meetings.
Great flexible , affordable, and easy to use product.
A reliable and feature rich choice for conferencing and support.
TurboMeeting is reliable, inexpensive, feature-rich, easy to install and maintain.
The support staff is knowledgeable and very helpful.
TurboMeeting is very easy to use for our in-house support staff, our external contractors, and our customers.
The performance is fast and the image quality is excellent. One nice little function worth to mention is it allows you to redirect your attendees to your website at the end of each session.
I don't think this is necessarily a problem specific to TurboMeeting though. The user on the other end is generally the real problem.
The yearly cost of this technology is minimal compared to the excellent reliability, usability and support.
The only problem I ever had with this product is running out of licenses. This product is instrumental in providing web based conferencing functionality and in making our teams more productive.
TurboMeeting is very reliable and R*HUB is a great technology partner.
Too much information in calendar. It gets confusing for the team with too many options.
The product works very well and it's platform agnostic abilities allow anyone to use it effectively and efficiently.
The trade-off was that we were constrained by the capabilities of our own network. We've had issues with videos being shown and how they buffer via a private connection to remote locations.
Ease of set-up and user friendly. The customer support available is phenomenal - immediate help when needed, no need to answer a bunch of prompts as you actually get to speak to someone.
For It shops and small and medium businesses this product is perfect. Pay once and annual support and it is very budget friendly.
Quick to bring in and setup. It has been reliable now for almost 6 years and allows IT the flexibility to help support users and users to feel empowered to host their own meetings.
Great flexible , affordable, and easy to use product.
A reliable and feature rich choice for conferencing and support.
TurboMeeting is reliable, inexpensive, feature-rich, easy to install and maintain.
The support staff is knowledgeable and very helpful.
TurboMeeting is very easy to use for our in-house support staff, our external contractors, and our customers.
SysTrack logo
4.9
23

Digital experience monitoring solution for IT

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.9
Pros and Cons from SysTrack users   
+9
There is so much to say about how great this solution is. However, as a Consultant, I find the greatest outcome of SysTrack is the level of insights into my clients' environments I'm able to extract.
The loss of the export functionality following an upgrade to the client.
Great overall experience with a product that has really helped with numerous projects. All staff and the support that you receive when needed are excellent.
This is made even worse when you have an already overstretched IT ops team.
It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels.
We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version.
The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources.
Can be difficult to navigate at first but once you have the concept of how the data links it's understandable.
The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.
Used in the right way, this product can assist you in delivering proactive and intelligent customer service.
Excellent end user experienced focused monitoring.
The data can be utilized to answer core questions about an end-user experience and how to best improve it through service improvement initiatives or through transformation initiatives.
There is so much to say about how great this solution is. However, as a Consultant, I find the greatest outcome of SysTrack is the level of insights into my clients' environments I'm able to extract.
The loss of the export functionality following an upgrade to the client.
Great overall experience with a product that has really helped with numerous projects. All staff and the support that you receive when needed are excellent.
This is made even worse when you have an already overstretched IT ops team.
It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels.
We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version.
The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources.
Can be difficult to navigate at first but once you have the concept of how the data links it's understandable.
The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.
Used in the right way, this product can assist you in delivering proactive and intelligent customer service.
Excellent end user experienced focused monitoring.
The data can be utilized to answer core questions about an end-user experience and how to best improve it through service improvement initiatives or through transformation initiatives.
There is so much to say about how great this solution is. However, as a Consultant, I find the greatest outcome of SysTrack is the level of insights into my clients' environments I'm able to extract.
The loss of the export functionality following an upgrade to the client.
Great overall experience with a product that has really helped with numerous projects. All staff and the support that you receive when needed are excellent.
This is made even worse when you have an already overstretched IT ops team.
It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels.
We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version.
The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources.
Can be difficult to navigate at first but once you have the concept of how the data links it's understandable.
The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.
Used in the right way, this product can assist you in delivering proactive and intelligent customer service.
Excellent end user experienced focused monitoring.
The data can be utilized to answer core questions about an end-user experience and how to best improve it through service improvement initiatives or through transformation initiatives.
Acquire logo
5.0
20

Multi-channel Customer Communication Platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Acquire users   
No pros & cons found
VISULOX logo
4.8
22

Privileged access management solution

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.8
    Customer support
    4.9
Pros and Cons from VISULOX users   
No pros & cons found
Celtx logo
4.7
22

Video and Game Scriptwriting and Pre-Production Tools.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.1
Pros and Cons from Celtx users   
avatar
avatar
avatar
+9
The ease in ability to separate between all the different styles within a screenplay. The name save feature is great.
There is no celtx app for the ckmputer anymore and everything is online. I miss the days when there was a computer platform.
The ability to change formats (from novel to screenplay to graphic novel to stage play) - this is the most unbelievable benefit of Celtx. A one-stop shop for story development.
Sometime the interface is annoying, especially when trying to switch between formats, e.g., scene direction vs. dialogue.
It is very user friendly by making the complicated-looking script format look very easy. I would recommend Celtx to beginners or experts that have been writing scripts for 20+ years.
Sometimes the margins are set wrong and the page number won't show when you export to PDF or you print.
I really enjoy using this software, due to its simplicity and intuitivness. I also like the storyboard and notes view of getting all your scenes worked out in advance of the actual writing.
I have not come across another script writing platform that saves as much time and poor formatting as Celtx.
Excellent, affordable product for creating entertainment.
It has industry-standard formatting and collaboration tools. It also helps me plan and execute my projects with ease.
The software is easy to use and doesn't bother with a lot of unnecessary "bells and whistles." I feel like the simplicity of the software helps me focus on the content.
Celtx is pretty intuitive to use and relatively easy to figure out, even for someone doing screenwriting for the first time.
The ease in ability to separate between all the different styles within a screenplay. The name save feature is great.
There is no celtx app for the ckmputer anymore and everything is online. I miss the days when there was a computer platform.
The ability to change formats (from novel to screenplay to graphic novel to stage play) - this is the most unbelievable benefit of Celtx. A one-stop shop for story development.
Sometime the interface is annoying, especially when trying to switch between formats, e.g., scene direction vs. dialogue.
It is very user friendly by making the complicated-looking script format look very easy. I would recommend Celtx to beginners or experts that have been writing scripts for 20+ years.
Sometimes the margins are set wrong and the page number won't show when you export to PDF or you print.
I really enjoy using this software, due to its simplicity and intuitivness. I also like the storyboard and notes view of getting all your scenes worked out in advance of the actual writing.
I have not come across another script writing platform that saves as much time and poor formatting as Celtx.
Excellent, affordable product for creating entertainment.
It has industry-standard formatting and collaboration tools. It also helps me plan and execute my projects with ease.
The software is easy to use and doesn't bother with a lot of unnecessary "bells and whistles." I feel like the simplicity of the software helps me focus on the content.
Celtx is pretty intuitive to use and relatively easy to figure out, even for someone doing screenwriting for the first time.
The ease in ability to separate between all the different styles within a screenplay. The name save feature is great.
There is no celtx app for the ckmputer anymore and everything is online. I miss the days when there was a computer platform.
The ability to change formats (from novel to screenplay to graphic novel to stage play) - this is the most unbelievable benefit of Celtx. A one-stop shop for story development.
Sometime the interface is annoying, especially when trying to switch between formats, e.g., scene direction vs. dialogue.
It is very user friendly by making the complicated-looking script format look very easy. I would recommend Celtx to beginners or experts that have been writing scripts for 20+ years.
Sometimes the margins are set wrong and the page number won't show when you export to PDF or you print.
I really enjoy using this software, due to its simplicity and intuitivness. I also like the storyboard and notes view of getting all your scenes worked out in advance of the actual writing.
I have not come across another script writing platform that saves as much time and poor formatting as Celtx.
Excellent, affordable product for creating entertainment.
It has industry-standard formatting and collaboration tools. It also helps me plan and execute my projects with ease.
The software is easy to use and doesn't bother with a lot of unnecessary "bells and whistles." I feel like the simplicity of the software helps me focus on the content.
Celtx is pretty intuitive to use and relatively easy to figure out, even for someone doing screenwriting for the first time.